GUEST BLOG Lodging Leader Podcast #005 | What Makes a Leader with John Hogan

Please join Lodging Leaders Podcast founder Jonathan Albano with this link:

http://lodgingleaders.com/005-what-makes-a-leader-with-john-hogan/

John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company and hospitality association industry events. He also acts as an expert witness in both research and testimony in hospitality industry related cases.

Background:

John has been a part of the hospitality industry his entire adult life. He started out as a teenager at a seasonal summer resort in Vermont and shares that his emotion towards the spirit of hospitality was very profound from the beginning. John studied hospitality at University of Massachusetts and over the last 40 years has worked with companies of all sizes ranging from smaller family owned large to large independents, to niched, to corporate and franchises. He feels it is an exciting, never boring, always changing industry.

Resources & Links:

For book recommendations, go to:

https://hoganhospitality.wordpress.com

Leadership:

John decided to take on his first leadership role because it felt right to him. In his experience, he learned that one can’t be afraid to make mistakes – because you’re going to. It’s about making mistakes but not the same mistakes. It’s about knowing a good amount about everything but not needing to know everything while learning how to delegate because you CAN’T do it all alone. It is important to TRUST others and give them the tools they need for the overall success of the company.

So, what makes an effective leader? According to John, “Management is doing things right whereas leadership is doing the right things.” Leaders know how to take you through to the next level.

Are leaders born or made?

What are the common pitfalls hoteliers face today and how can they be avoided?

In working with local businesses and CVB’s. How does one drive reservations there?

Improving ADR:

How can Hoteliers increase their spend for guests?

What was a defining moment in your career?

What are some personal habits contributing to your success?

 

Hospitality Educators was created by John and his partner Kathleen in 2010 as a membership site.  It is a resource site. Parting advice: Keep your enthusiasm. Keep your focus. Enjoy what it is you do and regularly figure out how you can get 10% better this month. Within the year you will 100% be there!

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons at the bottom of the post.

Also, please leave an honest review for The Lodging Leaders Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They really do matter in the rankings of the show, and I read each and every one of them.

And if you haven’t done so already, don’t forget to subscribe to the show on iTunes. It’s FREE. All it means is that you’ll automatically be notified when the next episode is released. There are options for subscribing on Apple and Android devices!

Until the next …

John J Hogan, CHA CMHS CHE CHO    John@Hoganhospitality.com

Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness 

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Recommended Reading: A excellent resource for family businesses all the way to Global 500 companies.

41pRLZ-LGpL._SX327_BO1,204,203,200_As a member of the boomer generation, we often heard in business that one’s career may be boosted, enhanced or damaged not just the “what” we knew but also by the “who” we interacted with.

That observation continues today, but this book looks at the workplace in a different perspective. The “who” today is not just the ones at the top of an organization, but the talent located throughout at certain key positions.

The discussions include the actions and track records of four executives author Claudio Fernandez-Araoz describes as the greatest business leaders of recent times.

These include:

  1. Amazon’s Jeff Bezos
  2. Vale’s Roger Agnelli
  3. Apple’s Steve Jobs
  4. Samsung’s Yun Jong-Yong

Two of these are American, one is Korean and one is Brazilian. Some are better known than others in the US, but they do share some common values and strategies of how they made their organizations better and more successful. Many of those insights are shared by the four CEOs – success comes from recruiting and retaining top talent and giving the HR team the resources needed to remain on top.

This author has a track record in executive search and understands the pressure and needs in hiring CEOs and senior executives. This book recaps a number of his observations on that career of interviewing, recruitment and selection. This book is easy to read and contains practical, valuable information.

The chapters are short (4 to 7 pages) and the entire book of about 200 pages in six parts are well connected.

The message is geared towards hiring managers and the series of essays explains how to pick the right person for a job. This also means it could help one looking for a position. It discusses the needs to have clear expectations for people when hired or promoted and the likely consequences many of us have seen when favoritism is shown.

The author discusses holding executives and hiring managers accountable for who they decide to promote or hire, which is not the norm in many businesses.

This book offers insightful but very understandable lessons on both the recruitment and ongoing review process for management selection decisions.

It also gives one pause on the subject of succession planning.

This is an excellent resource for family businesses all the way to Global 500 companies.

Highly Recommended

John J Hogan, CHA CMHS CHE CHO    John@Hoganhospitality.com

Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness 

 

  • Co-Founder & CLOHospitalityEducators.com,  Resources in Customer Services, Training, Marketing and Sales, Profitability 

 

 

Winning Every Day: The Game Plan for Success – A Motivating Message of Sincerity and Inspiration

51L5j9ZmNYL._SX326_BO1,204,203,200_Winning Every Day

I had the opportunity to hear Lou Holtz as a keynote speaker a number of years ago,and I must say I was impressed by his message! While I knew a bit of his coaching background, I did not know much about the man, his beliefs or his approaches.

This book is an illustration of his messages that day – inspiring, down-to-earth, focused and caring. Unlike some other speakers who deliver their same speech regardless of where they are, Holtz personalized his message to the audience and that is what this book does.

In 11 chapters, he outlines his style and love of coaching, but he focuses more on his attention to family, the athletes he sincerely cares about and the role of the university or team environment. He is amusing, but sincere. His stories about attitude, perseverance, standards, pride, the lessons learned in both winning and losing are heartfelt and real.

I looked at other reviews and some of them were a bit critical about Notre Dame details or grammar, but this book is more than a coach talking about wins and championships. This is a book about dealing with the challenges of reality in life as well as a sport and I find it excellent.

As always, comments are welcome

John Hogan CHA CHE CMHS CHO

HospitalityEducators

Hogan Hospitality

john@hoganhospitality.com 602-799-5375

Recommended Reading/Viewing from John J Hogan|Stories Of The Women and Men Lost On September 11

By John J. Hogan, CHA CMHS CHE CHO
September 11, 2018

2001-2017 = 17 years of memories, lessons learned and values appreciated

This is the 5th repost of this blog message,  because it should remain in our minds and hearts that we all need to pay attention to our role, values and place in history.

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state. The 100% closing of all airports nationwide, of some roads, and of many government and business centers was an eerie sensation for the week that followed.

In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube and then read the short recap of real people’s lives that follow.

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

While this blog first was published last year,  the lessons we learned from each other and about inner strengths are worth another look.

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

  • Robert, there’s another plane coming
  • Dad, I gotta go. There’s smoke in here now
  • Take care of my kids
  • She still lives in his dreams
  • She opened up his world
  • A recovered ring completes a circle of life
  • He made every day a party
  • That day, she learned she was pregnant
  • After 20 years, they still held hands
  • A hero by any definition
  • He ignored his own order to flee
  • Firefighting was all he talked about
  • He dreamed of a school for autistic kids
  • She beat Hodgkin’s and eased others pains
  • Her family’s first college graduate
  • Death in a place of prayer
  • They knew what was important
  • She kept going back in
  • A rescuer who wouldn’t be stopped
  • A coach who brought out kid’s potential
  • Her husband watched her disappear
  • She tried to block the cockpit
  • The man who said “let’s roll”
  • He stayed to check on an elderly colleague
  • A cool army vet who helped others evacuate
  • He saved his wife, but not himself
  • A son is born as a father is mourned
  • and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.   This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

A statement of teaching philosophy

HospitalityEducators.com changes Business Model

HospitalityEducators.com was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

 The original business model we used was that of a membership organization, and our success included readers and members from all six continents and more than 50 countries.   When we evaluated our progress in our business plan mid -year, we realized that our business model was becoming more like a magazine which had never been our intent.

The annual SWOT analysis showed us that we were not focusing on what had been our passion and goals, so we elected to move our business model from the membership site to a resource for both hospitality and other service businesses.

This is the 1st of 3 explanations of how our business model is evolving over the next several months.

Our strengths include a network of professionals who have interacted with and assisted a number of service businesses through teaching and training.  To that end, we are pleased to share

A statement of teaching philosophy for HospitalityEducators.com

Our philosophy of teaching includes fostering self-instruction, formulating questions rather than just giving answers and establishing high expectations. Professors have limited capacity to teach students anything – they primarily motivate students to teach themselves. Our principal pedagogical role is to help students learn how to search for a complete answer as we work through the question-and-answer process of real world scenarios. Our goal is to stimulate active learning and acceptance with the idea that being “wrong” is part of learning. 

“There is nothing so useless as doing efficiently that which should not be done at all.” Peter Drucker (1909-2005),  Author  

Our role as the instructor is not only a source of knowledge, but also a source of support and an avenue for other resources. Students can expect that we are approachable, available to answer questions, and genuinely invested in their academic success.

“It’s not hard to make decisions when you know what your values are.”

 Roy Disney, American Film Writer

We are firm believers in active learning, and we try to maintain a very interactive classroom. Teaching is not about lecturing to students; it is about presenting theories, concepts, and questions to students in ways they can incorporate into their own life experience or goals.

It should be the goal of every student and professor to increase knowledge and understanding in both the classroom and the real world. Group interaction is an important part of learning, so that all parties share ideas, argue or validate them with others and practice teamwork as an important link in social and mental development.


 

“A company culture cannot be imposed or mandated. It must grow from within over a long period.”

Isadore Sharp, Founder Four Seasons Hotels

 

  1. Teaching is an opportunity to inspire and empower.  Our teaching philosophy is based around concepts that bridge and link academic programs to real world situations.

  1. Strategic planning
  2. Continuous Learning
  3. Individualization      Achievement  in       “Real World” applications These real world scenarios offer solid and practical links to the academic work in      the class.

 Corporate Teaching Philosophy 

 “Education’s purpose is to replace an empty mind with an open one.”      

Malcolm S. Forbes, Publisher, Entrepreneur (1919-1990)

The global community is changing at a record pace and recognizing and responding to emerging opportunities is critical.  Keeping focused on achieving agreed upon results requires open, honest, consistent and transparent communication.

 The Founders of HospitalityEducators.com careers have always had strong ties to academic integrity, including service as an adjunct professor at different institutions.  Additional commitment to learning was delivered to other Institutes and Universities through research and recommendations on curriculum and program specifications for hospitality programs. 

Our role as corporate and academic educators in the business world has provided us with individuals who continuously challenge us to seek better and more effective ways to reach the desired goals.  We want to challenge others to likewise achieve more from themselves and from others.

As a teacher and as a business professional, one lesson learned from mentors was critical thinking.  In a world changing at incredible speeds, this competency is invaluable.   Interdisciplinary study lends itself to more creative thought development. 

“Success is the result of perfection, hard work, learning from failure, loyalty, and persistence.”        Colin Powell, American Secretary of State

Defining Success

  1. Successful graduates of balanced programs learn certain academics but also have embraced the need to learn certain life lessons, such as the Seven Habits of Highly Successful People.
  2. Successful innovators and professionals need to develop strong competencies as a leader, a relationship builder, a problem solver and eventually a mentor.

As faculty members , the range of experience and exposure to the industry can be huge, especially if dealing with introductory courses. We set different learning objectives for the level of the course and the student likely to be taking it.

  1. to fully explore the range of career options available in the field of business
  2. to provide the appropriate level of information and tools needed to help in the student’s understanding of this class to the options available in business and/or hospitality
  3. to share real world experiences and examples by a professional who is passionate about what he does

‘It’s fine to celebrate success but it is more important to heed the lessons of failure.”

Bill Gates ,  Founder of Microsoft)

Blended Learning

Learning occurs as a progression but that process is not uniform with each student.  In our careers, we have come to the realization that students learn from us and from each other, but that we also learn from them in this fast-paced world. By sharing with them my teaching objectives and experience, students know that we are genuinely interested in them.

 

 

Recommended Reading – Great American Hoteliers: Pioneers of the Hotel Industry

Great American Hoteliers   Stanley Turkel has spent his career with a number of well-known companies in management roles.  These include Loews, Sheraton and Americana.  He consulted with Dunfey (now Omni) and found his permanent home in his favorite city – New York.  Turkel is well-known in the hotel industry, from his writing, his hotel consulting practice, his expert witness service in hotel-related cases, as well as asset management and hotel franchising consultation. He is certified as a Master Hotel Supplier Emeritus by the Educational Institute of AH&LA.

At times, Stan can be sometimes controversial in his monthly editorials NOBODY ASKED ME, BUT… yet without a doubt he has left his mark on the industry with his insights, his shared knowledge, the questions he asks and in his writing.

Turkel loves to share insights and stories about the history of hospitality.  He was designated as the Historian of the Year in both 2014 and 2015 by Historic Hotels of America, which is the official venue of the National Trust for Historic Preservation. This honor is presented to an individual for making a unique contribution in the research and presentation of hotel history and whose work has encouraged a wide discussion and a greater understanding and enthusiasm for American History.

I just finished a book I meant to read years ago and wish I had done so earlier. Great American Hoteliers: Pioneers of the Hotel Industry is a fascinating and interesting refresher of where much of our industry found its foundation.

At a time when the industry is soaring and ownership is as widespread as it has ever been, it is appropriate to look at where some of that success originated.

Turkel considered 16 hospitality professionals he ranked as significant. Alphabetically, they are:

  1. John Bowman – founder of the Biltmore Hotels brand
  2. Carl Fisher – the developer of Miami Beach
  3. Henry Flagler – the multi-industry entrepreneur who developed much of eastern Florida through railroads and hotels
  4. John Q. Hammons – an early Holiday Inn franchisee who developed his own systems and destiny
  5. Frederich Harvey – a turn of the century western developer who innovated national parks and service delivery
  6. Ernest Henderson – a real estate developer who accidently created the Sheraton Hotel brand and came to enjoy some of the facets of hospitality
  7. Conrad Hilton – a name recognized by most, but with stories that are worth reading about how he came to unintentionally make hotels his niche
  8. Howard Johnson – a restaurateur now mainly forgotten, but who made interstate food and lodging an essential part of American travel
  9. Willard Marriott – the father of better known Bill Marriott, Jr, this pioneer had to be convinced to change his beliefs and switch from food service in many facets to hotels
  10. K M Patel – one of the early innovators from India who found inn keeping as a bridge to success for his and many other Indian immigrants who found being a hotelier an honorable profession
  11. Henry Plant – a lesser known developer who developed the Gulf Coast of Florida
  12. George Pullman – not usually thought of as a hotelier, this innovator created hotels on wheels. This is a mixed story of success and unpleasant actions, in my estimation
  13. A M Sonnanbend – creator of a family business that managed many of New York and America’s better known eastern hotels as well as creating several brands
  14. Ellsworth Statler – I admit to a bias here, in that I know a great deal about one of the most innovative and creative hoteliers America has ever known. While he passed away in 1928, his legacy remains in construction, service, training, profitability, marketing and value for both guest and hotel owner.
  15. Juan Trippe – known primarily as an airline executive, this Pan Am innovator partnered travel with both hotels and air travel
  16. Kemmons Wilson – a construction builder, Wilson used his personal family travel challenges to create a family friendly hotel that grew to one of the world’s largest and best known brands

A book worth reading for a University level program, or for those who are looking to understand how the past influences the future.

HIGHLY RECOMMENDED

Respectfully

John J Hogan, CHA CHMS CHE CHO

John Hogan 10.16 no.6 John J. Hogan, CHA CMHS CHE CHO[1] is a career hotelier, author and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has been affiliated in management roles with Sheraton, Hilton, Dunfey (now Omni), Park Suite (now Embassy Suites), Med Center Inns of America, Best Western world headquarters and independent properties. He taught as an adjunct professor for more than 20 years at 3 different colleges and conducted more than 5,000 classes and workshops in his career as of 2016.

He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers.  HospitalityEducators.com completely updated and has been facilitating the Certified Hotel Owners program for AAHOA since 2012, with a participant approval rating of over 97% and more than 1400 certifications to date.

As the principal of Hogan Hospitality, he has provided litigation support, hotel expert witness services and hotel owner support services. He holds a number of industry certifications and is a past recipient of the American Hotel & Lodging Association’s Pearson Award for Excellence in Lodging Journalism, as well as operational and marketing awards from international brands. He has served as President of both city and state hotel associations and as an elected Chair of a major brand Hotel Owners Council.

Specific new services, workshops and keynote topics can be found at johnjhogan.com, including

  • WHAT THEY DON’T TEACH YOU AT HOTEL SCHOOL
  • IT’S THE SIZE OF YOUR IDEA, NOT THE SIZE OF YOUR BUDGET
  • 2017 HOT TOPICS ON SAFETY, SECURITY AND LEGAL ISSUES FACING HOTEL OWNERS AND MANAGERS THIS YEAR
  • 15 TIMELESS STRATEGIES FOR TODAY’S LEADERS

 

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.

He writes regular columns for a number of global online services, has published 500 columns and 225 blogs for industry publications. He co-authored (with Howard Feiertag, CHA CMP) LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES as well co-authoring the Supervisory Skill Builders from the Educational Institute. Hogan’s professional experience includes over 43 years in operations, service, sales & marketing, training, management development and asset management on both a single and multi-property basis.

He has supported numerous industry boards that deal with education and/or cultural diversity for more than 15 years. He served on the AH&LA Certification Commission of the Educational Institute and as brand liaison to the NAACP and AAHOA with his long term involvement in the Certified Hotel Owner program.

 

Contact: John Hogan John.Hogan@HospitalityEducators.com                 602-799-5375

https://www.linkedin.com/in/drjohnhoganchache/

 

[1] Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

 

 

Recommended Reference from HospitalityEducators.com | Hospitality Law by Stephen Barth

A University textbook is not normally considered light reading, yet a number of them can offer us valuable information and resources.

This is a law book used in university classes. It is very detailed, includes many solid examples and case studies. The Q&A sections at the end reinforce the highlights made throughout each chapter.  The headings of the 15 chapters are self explanatory and offer insights and potential direction.

Hospitality Law

 

  1.  Prevention Philosophy
  2. Government Agencies Affecting Hospitality
  3. Business Structures
  4. Business Contracts
  5. Significant Hospitality Contracts
  6. Legally Managing Property
  7. Legally Selecting Employees
  8. Legally Managing Employees
  9. Your Responsibilities as a Hospitality Operator
  10. Your Responsibilities as a Hospitality Operator to Guests
  11. Your Responsibilities for Guest Property
  12. Your Responsibilities when Serving Food & Beverage
  13. Legal Responsibilities in Travel and Tourism
  14. Safety and Security Issues
  15. Managing Insurance

In addition to this reference book, I would also recommend The 2015 Hospitality Law Conference    http://hospitalitylawconference.com/ , which is not just for lawyers.

From development deals to management agreements, from food and beverage liability to labor and employment, and from claims management to anti-trust issues, the latest cases, trends and challenges in compliance, finance, law, risk, safety, and security are up for exploration at the 13th Annual Hospitality Law Conference, February 9-11, 2015.

The Owner Management Summit, co-located with the Hospitality Law Conference, intersects legal, finance and technology and includes sessions on: who owns the data, who is responsible for the data, development and unwinding management contracts.

I will write a separate column on this next week.

John Hogan       Kathleen Hogan

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: