Identity: Your Passport to Success | Recommended Reading from HospitalityEducators.com

Identity: Your Passport to Success …

Identity

 

It cannot be easy to find a novel way to write yet another book on self-branding of the individual, but I find that Stedman Graham has found his unique approaches and messages on ways to develop the success to be found in each of us.

With a foreword by John Maxwell and an afterword by Stephen Covey, one has reason to believe that the content between the two has substance and Graham hits the mark.

Using his Nine-Step Success Process, Graham uses interesting and believable examples of his own life on he addressed stereotype cause and effect situations.  He offers discussion and reason for thought on how we develop values as the base and center of our identity, as we feel it should be, not as others say it should be.

There are Questions to Consider at the end of chapters, and nuggets of inspiration in shaded boxes throughout.

I find Stedman Graham to be an excellent and precise writer – he gets to the point of his message clearly and with just enough background.

I also consider him to be a strong believer in what seems to be on the verge of extinction – the quality and competency of “thinking.”  He offers the proposition that we need to challenge the premise of traditional learning, where we learn to be a worker who finds a job and completes the assigned work. His dramatic point is the observation that so many of us program ourselves (or allow up others to program us) to do the same thing over and over and over again.  Is it any wonder that so many people change jobs?  Do we really all want to do and accomplish the absolute minimum to get by?

Graham’s nine steps start with the premise of the book title – identity.  He states it is essential to be honest with one’s self and he includes inspirational stories by a number of well-known names who hit the mark in their journeys and give us reason to think more about ours.

Graham makes the point that we really only have ourselves to blame if we miss the real hidden identity, resources and purpose that we all have hidden under the surface

Read this short book – find your true identity.

 John J. Hogan     CHA CHMS CHE CHO

Hospitality Educators                      Hogan Hospitality

Hospitality.jpg

Kathleen and John Hogan    #2    DSCN0412John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

Workshops Available: 

The Soft Edge | Recommended Reading from HospitalityEducators.com | Where Great Companies Find Lasting Success

 

The Soft Edge: Where Great Companies Find Lasting Success 

Rich Karlgaard

Soft Edge

I have likely read several hundred business books over the years, and approach each new one carefully.  While I am not in technology and am not drawn usually to books using it as the base, this book offers solid insights for including soft edge values into business culture.

The Soft Edge Values are

  1. Trust
  2. Smarts
  3. Teams
  4. Taste and
  5. Story

The author Rich Karlgaard discusses each in some detail, offering specific examples from different types of organizations.  These do not seem to be business school case studies, but real world, understandable stories.

When the news continues to dwell on the banking  and government abuses (including technology short cuts, legal or otherwise), this book about something other than hard data is refreshing.

Much of what is  published in the business press the last 10 years tends to  praise the “hard line edge” of business, even though so many of the staff in those companies are chewed up.  This book instead offers   observations and awareness about building trust and loyalty in business.  It offers solid examples and  case studies that reveal insights that came primarily from not start-ups that may or may not last, but from proven successes  that demanded  refinement, good judgment, and consideration to others.

Highly Recommended!

 

John J. Hogan   CHA CHMS CHE CHO

Hospitality Educators                 Hogan Hospitality

 

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling 

An Insight from HospitalityEducators.com and Young Hoteliers | A YouTube Smile

The 1st quarter of what WAS a new year is about wrap up.   We have likely all experienced certain successes and disappointments over the last quarter (and year)  and are looking forward to renewed enthusiasm .

Will the next quarter automatically bring changes? Of course it will , but changes are neither positive or negative until they are acted on.  Where do those changes come from?

To those of us under 40 years of age, we have had the habit of being able to or at times forced to follow the ideas and direction of those older and we hope, wiser for their experience.   For those of us over 40, we are expected to share some of our knowledge and at the same time, acknowledge that the next generation will have some exceptional ideas, energy and momentum that we should tap into.

In our HospitalityEducators.com training and certification programs, we rely on the balance offered by blended learning.   This approach includes case studies, some lecture from experienced faculty, substantial interaction in group discussions and videos.  Participants in our programs often span three generations of professionals looking to improve their professionalism and we are always looking for ways to make learning more enjoyable.

One You Tube that I often use was one created by and brought to us all by attendees at the The Young Hoteliers Summit.   This now annual Young Hoteliers Summit in 2014 had delegates and team members that came together from 26 schools, spanning 5 continents and 15 nationalities. Their energy and enthusiasm showed they were HAPPY, as can be seen in this short message!   We use it after lunch to get people re-energized and to see that ‘We are Happy’ is a mind set.

The Young Hoteliers Summit has a serious side and acts towards improving professional opportunities for young talent in hospitality. It is the first entirely student focused and student run hospitality summit, designed to reduce the gap between the key stakeholders — industry, academic institutions and students from leading hotel management schools around the world. Creating a platform for knowledge and idea exchange, networking opportunities and a friendly competition, it works to foster a dialogue on employment related topics between these stakeholders.

The 2nd video shows the business side of the event.

While I have not yet attended this Summit, I recognize the zeal and intensity of all who participate, regardless of age or country or any other descriptor.  We all need to learn how to be energized, motivated, focused and HAPPY.

The 2015 Summit is fast approaching and this year’s attendees know what they are looking forward to.

Do you?

.John Hogan       Kathleen Hogan

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

 

90 Days to Success in Sales| Recommended Reading by HospitalityEducators.com

90 days to sales success

When I review and read a business book, I tend to compartmentalize it for content, approach, flow and conclusion. In this book, the author has generally done a solid job of planning, relating and summarizing the intent and value to be found in the work.

Overall, I believe this is a solid reference for someone who is new to selling, regardless of age. It has substance for those in career change situations, as well as those just entering the field from college. Hoxie asserts throughout the book that being a professional and successful sales professional is an ongoing commitment to building rapport, honest customer relationships and follow through.

The book is broken into 15 main topics areas
1. Sales basics
2. Initial prospecting
3. Initial sales meetings
4. Presentations, solutions
5. Closing
6. Objections
7. Goal setting
8. Continual prospecting
9. Industry specifics
10. The life of a salesperson
11. Sales management
12. Retail sales
13. Your 90 day plan
14. Beyond 90 days
15. Thirty three AST (I will not give the abbreviations away, but they are right on)

Hoxie properly opines that not all sales jobs are worth taking and that are clear benefits and downsides in selling. Each chapter covers a particular topic and offers suggestions and ideas. I do not totally understand the sequence of certain chapters, but that is the author’s perspective. It did seem the title of the book (90 day plan) would be introduced before the next to last chapter, but it does share some good concepts.

This book is very detailed and structured and I believe most readers will appreciate the easy to follow case studies and the pros and cons that are included along the way. The action steps offered are also a positive addition to this kind of book, as they could help guide readers in a week by week channel of activities.

The chapter on objection handling with specific phrases (“I’m on a budget,” “I need to ask….,” or “Can’t you do better on price” etc.) is an excellent practice field for almost anyone , with are scripted answers that could help the novice or uncertain person.

There are industry specific Q&A’s on selling advertising, real estate, services and different kinds of products. Hoxie highlights the common error in sales and marketing of focusing too much time and money on new potential clients, rather than appreciating the existing base.

I recommend this as A Solid Work for Those New to Sales

John J. Hogan CHA CMHS CHE CHO
HoganHospitality
HospitalityEducators

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013

John J Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

 

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offeringJohn Hogan Sept 2013DSCN0215 consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

 

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling 

The Rules of Management | Recommended Reading by HospitalityEducators.com

A Great Resource for the Rising Professional and Mid-Level Manager of Today!

by Richard Templar

A Great Resource for the Rising Professional and Mid-Level Manager of Today!
I hope readers of this review will not take my title to mean this is only for the rising professional- it can be a great refresher for any level of manager, but I find it to be a top notch resource for those who are on their way up.

A recap
* 227 pages , divided into two main sections:

1 – Managing Your Team and

2- Managing Yourself

* 106 “rules” dealing with hiring, motivating, disciplining, training, coaching and all that a manager should be doing regularly
* “Words of Wisdom” at the end of each of the two pages of “rules” that has a reflective quote or observation

I could expand my comments but I have discovered that brevity sometimes hits the mark better. This is a 5 Star Rating recommendation and its direct and to the point messages are well crafted and of real value.

As always, comments and feedback are welcome

John Hogan, CHA CHE
HospitalityEducators
HoganHospitality

 

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CMHS CHE CHO and

Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

 

 

Contact information:  Kathleen Hogan  480-436-0283,

John Hogan

602-799-5375 or service@hospitalityeducators.com

Workshops Available: 

 

Becoming a Class of One

Focus:

  • Hotel Profitability
  • Hotel Sales and Marketing
  • Hotel Guest Services
  • Hotel Operations and Business Strategies

Contact Dr. John Hogan for more information.


adqt“Adequate” is a very ordinary word and too many hospitality xptnlbusinesses accept their performance and results as adequate, rather than exceptional.  This keynote  examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own “class”.

Recommended Reading from HospitalityEducators.com| The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems

The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems 

by William D. Eggers  , Paul Macmillan

The premise of this book is to identify and discuss ways that government, business and social and two bronzes and work together to solve issues that face society today.

It is a bit challenging to read the way it is formatted, but it is worth the time to read the valuable message.

The book is concise and less than 300 pages.  It is divided into seven chapters:

  1. The wavemakers, or those considered rising stars engage in delivering solutions. This includes examples of changes in corporate philanthropy on page 23, as well as people of all backgrounds who want to make changes. These include well-known investors, CEOs, and current and former government officials.

 

  1. Disruptive technologies- this discuss is the growing significance of mobile technologies as a great equalizer in the problem solving potential of social media.

 

  1. Business models that scale . This is an unusual chapter and discuss is for joint use that as par sharing the, innovation in health and education, franchises, platforms of discussions on line, freemiums or primary services or goods provided for free by selling the premium were complimentary product and citizens sourcing..  This chapter must be read with careful analysis as it includes some changes in the business norm of today.

 

  1. The currencies. This chapter  requires careful reading as it discusses the essential characteristics of impact currencies such as credits, social outcomes, citizen capital, data, and reputation.  Some of these terms are becoming well-known while others require study.

 

  1. Public- value exchanges. Chapter five discusses the initiation and delivery of a variety of different exchangers, which can be defined as crowd funding ,impact exchange, two sided markets, prizes and challenges and payments by  result.  This all those new to most of us, and as they are enabled by web technologies ,  these exchanges drive public  value by connecting capital to all types of society’s problems  with those who want to try to solve them. ( p. 167)

 

  1. The ecosystems. This chapter discusses revolutionizing education through more blended learning, more customizable curriculums similar to those from Khan Academy and marketable skills through a series of other well-known sources.  This chapter discusses affordable housing on page 183 through 188 and another topics including ending human trafficking on page 189 through 192

 

  1. Creating your own solution revolution. The chapter title implies a series of action steps, and there are  strategies, recommendations and ideas on ways to change your focus and how to determine that what we measure  matters.  It looks at the topic from both an individual and business point of view and tries to marry them together with government support.

 

This book shows some very diverse examples of initiatives of multinational companies ranging from  Shell Oil to Microsoft to GTE to Whole Foods, and global markets

 

I found this to be a challenging read in the way it is formatted, but it worth the time to read the valuable message.

 

John J. Hogan CHA CMHS CHE CHO

Hospitality Educators          Hogan Hospitality

 

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling 

 

Recommended Reading from HospitalityEducators.com| Will there be Donuts?: Better Business One Meeting at a Time

 

 

will there be donuts

This is a different kind of title for me to use “An unusual book with some solid messages……..”, but this is a different kind of book.

It is authored by David Pearl,a UK based business consultant, who seems to understand meetings. He has a solid background and his intent is sharing ways to avoid having to attend more of those horrible group activities (called meetings) that are so often disorganized, held without real purpose and providing any tangible results for anyone except the ego of select people who called the meeting.

The book has 5 sections and the first 2 sections discuss “nearly meeting” and “really meeting” in the 1st 60 pages.

Section 3 dissects the “anatomy of meeting” and I found this to be to the point and helpful for people who are looking to better organize themselves and the team.

The next 58 pages in section 4 discusses and critiques the 7 kinds of meetings, which is easy to read and offers some good points. The last 20 pages of “Meeting Mischief” is mis-titled – it really has the solutions needed by most of us.

`Will There Be Donuts?’ is a “cute’ title, but I found a few too many “cute” sayings (hey everyone, i just saw a mammoth- p.168 & repeated over and over, a Harry meeting Sally, etc).

The author does communicate some solid ideas of the who, how, why, what and when of meetings.

This is worth reading.

John J. Hogan CHA CHMS CHE CHO
Hospitality Educators
Hogan Hospitality

 

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling