The Most Important Words for the Workplace or “A short course in human relations”

Several years ago, a  famous athlete was being inducted to his sports’ hall of fame and in his remarks, he commented on the need and value for team work. He quoted the often used phrase “there is no I in team” but he added there is an I in “win”.

An online search for the author of the following short piece does not bring a definite answer – there are slight variations but the message is fundamentally the same:

6. The six most important words:      “I admit I make a mistake”

5. The 5 most important words:           “You did a good job”

4. The 4 most important words:          “What is your opinion?”

3. The 3 most important words:           “If you please”

2.  The 2 most important words:          “Thank you!”

  1.  The 1 most important word:           “WE”

The least most important word: “I”

This past week another sports team reached a new pinnacle.  The message in this link is not about sports but how the practice of Leadership and Team made a difference.       5 lessons Bill Belichick’s New England Patriots can teach you about leadership

Tom Peters in many of his writings states “Leaders don’t create followers, they create more leaders. “

What are you doing at your hotel today to Build Your Great Team?

All rights reserved by John J. Hogan and this column may be included in an upcoming book on hotel management. This article may not be reproduced without the expressed permission of the author.

About John J. Hogan

John J. Hogan   John J. Hogan, CHA CMHS CHE CHO is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.    Specific new services, workshops and keynote topics can be found at  johnjhogan.com  

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.


Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

Contact: John Hogan John.Hogan@HospitalityEducators.com  / 602-799-5375

Powers of Two – Answers for Hospitality and All Business Leaders – IF WE CAN DEAL WITH THE EGOS!

Our industry lost a significant and memorable leader a year ago, with the passing of Jack Vaughn, CHA.   This is a reminder that we all need each other to succeed.

Finding the Essence of Innovation in Creative PairsPowers of TWO

5.0 out of 5 stars

A persuasive examination of the very character of what makes success.

This is an interesting read and one that I found to be very real because of two sets of people I found in my hospitality career to be excellent illustrations of such key partnerships.  I will reveal them at the end of the review

In today’s overexposed world of instant communication, the notion of celebrity as a single performer or player receives an enormous amount of attention, social media in a whirl of blatant over reporting. Yet, and when one does stop to assess the results of that celebrity, performer or player, it often is the team, the band, the back of the house support and others that actually made that performer or player seem to excel.

5.0 out of 5 stars

“Powers of Two” is a persuasive examination of the very character of what makes success. It does not examine or look at entire teams, but looks at how many combinations of TWO people have reached unheard of or unexpected successes, discoveries and accomplishment over a period of several hundred years.
Using detailed research and interviews, author Joshua Shenk surveys well-known, resourceful and unusually original pairs in a range of human endeavors:
• art – Theo and Vincent Van Gogh
• aviation- Orville and Wilbur Wright
• basketball – Larry Bird and Magic Johnson
• civil rights – Ralph Abernathy and Martin Luther King, Jr.
• comedy – Dave Chappelle and Neal Brennan
• dance – George Balanchine and Suzanne Farrell
• entertainment- Jerry Lewis and Dean Martin
• finance -Warren Buffett and Charlie Munger
• music –  Lennon and McCartney
• music – David Crosby and Graham Nash
• science – Marie and Pierre Curie
• technology – Steve Jobs and Steve Wozniak of Apple
• womens rights – Susan Anthony and Elizabeth Stanton

5.0 out of 5 stars

This is the 1st book I have read by Shenk, and he has a style that is interesting and engaging.He shares stories that include some we have heard (the Beatles, some TV and comedies, Jobs and Apple) but he does more than repeat yarns.He assesses the POWERS OF TWO in six areas:
1. meeting
2. confluence
3. dialectics
4. distance
5. the infinite game
6. interruptionHe looks for the connectivity that links the two-s together and his analysis makes the energy and sometimes even the conflicts make sense. He examines rivalries, competitive spirits and the overall desire to be better with another than perhaps one can be by themselves.He contrasts the member of the pair that is more the one who imagines with the one that is more the one who delivers, but he does not imply that either is more or less important than the other. This analysis is certainly not always easy, and it is a compliment to author Shenk on how well he describes all these people over time, industries, genders and passionI wonder who is the influence or other in his “two?

The teams of two I have always been impressed with:
1.   Jack Vaughn and Joe Henry in 1975 joined forces to create what had originally been envisioned as primarily a seasonal hotel in Nashville near the Grand Old Opry. This pair created a vision that grew to be the 3000 room Opryland Hotel that became world class in their 25 years together.  To those who know them, we all realize the strengths and operational skills of Joe Henry allowed Jack Vaughn to use his PR and hospitality competencies which resulted in one of the finest convention hotels in the US.
 flat,550x550,075,fOpryland
2. Around the same period, Bob Hazard and Gerry Petitt joined forces initially at Best Western to expand that brand.  When they discovered the association business model did not allow them to operate in the entrepreneurial way they preferred, they moved to Quality Courts in 1980 and together worked with others to create what became one of the worlds largest hotel franchisors, CHOICE HOTELS.  Hazard was the ultimate ideas and marketing guy, while Petitt made the systems work.
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Henry, Vaughn, Petitt and Hazard were all very good at what they did, but none of them would have been nearly as successful without their key in their POWER OF TWO!
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Highly recommended!
John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com

Recommended Reading from HospitalityEducators.com | An excellent resource with value to a reader who will take the time to pay attention

Manifest Moment to Moment: 8 Principles to Create the Life You Truly Desire

 

Mainfest

 

My adult son was visiting with us on vacation last summer and saw I was reading this book. His question was direct and logical – haven’t you read enough of these self improvement books over the years?

Good question that made me think.

I usually read about two books per week – one a novel and the other one that can teach me something or give me some insights I did not have previously.

This book may or may not share something “new” to a reader – it depends on where that reader is in relation to their life journey. We all encounter challenges with both successes and failures in life. It is how we deal with those experiences that makes a difference.

This book is published by Hay House, which was founded by Louise Hay http://en.wikipedia.org/wiki/Louise_Hay . This publisher has a number of excellent books for people at all stages in life.

The authors connected in Tuscon Arizona , where one is a University Professor and the other a corporate educator, consultant and life coach.

The book has eight principles the authors describe as guides to help create the life the reader really want. Some will likely have a deeper meaning than others, but they do flow well.

1. You Have a Unique Soul Mission.
2. It’s All About Energy.
3. Intuition is the Magic Wand.
4. Your Belief and Your Story Do Not Define You and Can Be Changed.
5. Your Desire Forms the Basis of Every Manifestation.
6. Intention Overcomes Every Obstacle.
7. You Have the Power to Clear, Heal and Reinvent Constantly.
8. Your Inner Guidance Knows the Path to Creating Life Balance.

There are some short checklists and exercises of value to a reader who will take the time to pay attention, which is sometimes a challenge for me as it seems I am often in a rush to finish a book rather than “listen” to the messages in them.

An excellent resource with  value to a reader who will take the time to pay attention

Recommended!

Dr. John Hogan
Hospitality Educators
Hogan Hospitality

 

 John J. Hogan     CHA CHMS CHE CHO

Hospitality Educators                      Hogan Hospitality

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Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

john hogan 10

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information: 

Kathleen Hogan  480-436-0283John Hogan 602-799-5375

service@hospitalityeducators.com

Keynotes: 

Workshops Available: 

Lessons on Understanding Culture | Recommended Reading from HospitalityEducators.com

download (1) by Kai Hammerich and  Richard D. Lewis

 For a number of years, I served as the Director of Education and Cultural Diversity for a large international company and this topic interested me.

The book is not long – 10 chapters in 3 main sections and a total of 300 pages, which is short for a book that seems to have university classes as a main target. It also has shorter topics that focus on short subjects, and the highlights and summaries give the book the attributes of a reference.

Fish Can’t See Water is based on the authors experiences and analizes international cultures on how businesses succeed or fail based on those cultures. I found it to be an extensive introduction to the end products of national culture on a number of the world’s larger private companies.

Fish Can’t See Water illustrates how the corporate culture of a business is joined to its failure or success. Having worked for both financially strong organizations with a positive sense of culture as well as others that have had tunnel vision, one can see differences in the long term productivity of these organizations. Ignorance of national values and culture is a road map to failure.

I found this book was relatively easy to read, but not in a single reading as one needs to assess the content.

Well done – thought provoking!

Dr. John Hogan CHA CHE CHO
HospitalityEducators
Hogan Hospitality

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Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com

 

 

HospitalityEducators.com Recommended Reading | Getting to More Without Settling for Less

Scaling Up Excellence:

Getting to More Without Settling for Less

download

 

by Robert I. Sutton and  Huggy Rao

Over the past 30 years, I have lost track of how many business, process improvement and quality assurance books I have read (or in too many cases, tried to read but had to put down because of lack of substance.)

I have also learned that sometimes book reviews can be short and to the point, as is this one.

Many of those business authors  look for the latest fad, add some diagrams and fill pages with the trendy new buzzwords. This book is a rewarding exception to that approach, as it is a breath of fresh air that examines proven approaches to business and develops those ideas.

I have worked for large international companies , mid size and family owned companies, as well as entrepreneurial launches and this well researched book offers some excellent insights.  Scaling Up Excellence includes strategies on to help both people and their organizations focus on what should be the most important for the longest and time and how to be GREAT at it! The illustrations make sense that one can learn from.

This book is neither easy or hard to read, but it does require some thinking and assessment of the authors’ 7 Principles for achieving and maintaining excellence.

Highly Recommended!

Hospitality.jpg
Dr. John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com

 

Light Bulb Moments: 75 Lessons for Everyday Living | the right book for almost anyone under 40 years old (or young)

I am including a number of recommended reading listings in my blogs because I have learned there are so many different ways of learning and improving ourselves.

Our business success reflects our personal sense of value and both interact with each other as our careers progress.

Light Bulb Moments

 Light Bulb Moments: 75 Lessons for Everyday Living

by Talayah Stovall   is a 5 Star recommendation.

This is the right book for almost anyone under 40 years old (or young)
I say this because it is a small treasury of ideas crafted to the reader who at times is facing life issues.

These can include
• relationships
• building or being on a team
• when to say yes and when to say no
• time management
• learning to appreciate what we have and can do, as well as what we cannot do
• understanding values of our own and others
• passion
• vision
• dealing with success
• dealing with failure
• persistence and many more

I said this is the right book for almost anyone under 40 years old, but in reality we all need to refocus our attention at times. This is a collection of short tales (3-5 pages each) that can cause any of us to have the AH-HA or Light Bulb moment.

Highly recommended!

Dr. John Hogan
Hospitality Educators
Hogan Hospitality

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.