, Jason Jennings is one of those people who communicates well both in a speech and on paper. This book, published in the now seemingly distant past (2002), shares “people in successful companies” stories and how they do it.
The examples he quoted remain solid performers more than a decade later and the reason remains the same: the leadership of certain companies are continuously committed to serving their customers profitably, but not at the expense of their staff.
The message is clear, simply stated and yet, unfortunately overlooked by so many organizations. I read this book about 10 years ago and it is as fresh today – so fresh, that I intend to make it’s message into a future workshop.
Contrast the leadership, the teams and success of Starbucks, Southwest Airlines, Disney, the New England Patriots and Apple with that of Chipolte, United Airlines, the Cleveland Browns, Sears and many others who have left the marketplace. There are great people at each of the companies/teams in the 2nd listing, but their leadership has not yet learned the lessons of how to make their teams excel!
The answers are in this book and in our minds.
Your comments and feedback are always welcome.
About John J. Hogan
John J. Hogan, CHA CMHS CHE CHO is a career hotelier, author and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has been affiliated in management roles with Sheraton, Hilton, Dunfey (now Omni), Park Suite (now Embassy Suites), Med Center Inns of America, Best Western world headquarters and independent properties. He taught as an adjunct professor for more than 20 years at 3 different colleges and conducted more than 5,000 classes and workshops in his career as of 2016.
He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. HospitalityEducators.com completely updated and has been facilitating the Certified Hotel Owners program for AAHOA since 2012, with a participant approval rating of over 97% and more than 1400 certifications to date.
As the principal of Hogan Hospitality, he has provided litigation support, hotel expert witness services and hotel owner support services. He holds a number of industry certifications and is a past recipient of the American Hotel & Lodging Association’s Pearson Award for Excellence in Lodging Journalism, as well as operational and marketing awards from international brands. He has served as President of both city and state hotel associations and as an elected Chair of a major brand Hotel Owners Council.
Specific new services, workshops and keynote topics can be found at johnjhogan.com, including
- WHAT THEY DON’T TEACH YOU AT HOTEL SCHOOL
- IT’S THE SIZE OF YOUR IDEA, NOT THE SIZE OF YOUR BUDGET
- 2017 HOT TOPICS ON SAFETY, SECURITY AND LEGAL ISSUES FACING HOTEL OWNERS AND MANAGERS THIS YEAR
- 15 TIMELESS STRATEGIES FOR TODAY’S LEADERS
He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.
He writes regular columns for a number of global online services, has published 500 columns and 225 blogs for industry publications. He co-authored (with Howard Feiertag, CHA CMP) LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES as well co-authoring the Supervisory Skill Builders from the Educational Institute. Hogan’s professional experience includes over 43 years in operations, service, sales & marketing, training, management development and asset management on both a single and multi-property basis.
He has supported numerous industry boards that deal with education and/or cultural diversity for more than 15 years. He served on the AH&LA Certification Commission of the Educational Institute and as brand liaison to the NAACP and AAHOA with his long term involvement in the Certified Hotel Owner program.
Contact: John Hogan John.Hogan@HospitalityEducators.com 602-799-5375
 Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)