Recommended Reading from HospitalityEducators.com | Way of the Peaceful Warrior: A Book That Changes Lives

Insightful – this makes one think Way of the Peaceful Warrior: A Book That Changes Lives This is not a new book, and there are literally 100s of reviews so there is not a need to try to be all revealing in an assessment of the plot or flow of the book. This book is exceptional for us when we find ourselves in a place when we need to renew our focus and direction. For example, p 104 has a dialogue about overhauling ourselves. It identifies that we are a “tangled mass of twisted circuits and outmoded programs…..” In these days of information overload (and much of it of questionable value) , that assessment has merit – IF we stop to think about where we are in life individually. The movie (which included one of Nick Nolte’s best performances ever) was good, but the details in the book are much deeper and allow the reader to pay attention to the feelings and discussions in our own head. Page 166 shares a fable about two monks on a journey. In less than one page, there is a lesson about what causes so many of us unnecessary trouble – A LACK OF FOCUS. The lesson is to keep our attention in the present moment – this does not mean to stop planning ahead, but to focus on the NOW in order to reach our goals. Well done! Highly recommended Dr. John Hogan CHA CHE CHO Hospitality Educators Hogan Hospitality

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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 John Hogan is a successful hospitality executive, educator, author and consultant.

 

He is available as a keynote speaker and seminar leader and has led more than 4,800 programs in his career at many hospitality industry events and classes. He is CEO and Co-Founder of HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. HospitalityEducators.com   offers a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Seven Sure-Fire Ways to Keep Talented Part-Timers | Guest Blog from HospitalityEducators.com

A Guest Blog from a Founding Associate of HospitalityEducators.com

Seven Sure-Fire Ways to Keep Talented Part-Timers

• Orient them as to their role on the team. Make them feel as if they are fulltimers.
• Make sure they are included in all recognition and reward programs.
• Be sensitive to their requested schedules. They are part-timers for a reason.
• Provide first-class, ongoing, quality training.
• Place PTs on decision-making committees and have them participate on all employee committees.
• Provide them with thought-provoking work and task assignments.
• Treat as family, with respect and integrity.

Dr. Marc Clark, CHA, CHRE, CHE, CHO
 President & CEO at SmartBizzOnLine.com

Toss Out Useless Paperwork in Hospitality Businesses

Principles for Success

Toss Out Useless Paperwork in Hospitality Businesses

by Dr. John Hogan, CHA CHE CMHS CHO          

Ten possible rules for streamlining office systems, whether they are computer generated or created on paper by individuals

Some potential items for consideration, whether you are the “chief” officer in management, marketing, finances or human resources, might include:

1. Always question the traditional assumption – “we have always done it that way”. The question becomes “why?”
2. Evaluate the purpose and use of all time sensitive reports. These include forecasts going forward and aging reports looking backward.
3. Define the problem before deciding a solution – this may sound a bit silly, but determine bottlenecks, and ROI before adding more reports.
4. Ask the right people the right questions in evaluating the value and use of reports.
5. Keep paperwork simple and understandable in language and use. If the report topic is complex, the cover sheet should be fundamental.
6. Information and reports are only of value if people understand their value. That means training, discussion and usefulness.
7. Enforce the system – the new, simpler reports must be submitted, reviewed and discussed on time. Consistently.
8. Monitor information systems and always look for improvements.
9. Remember hospitality is supposed to include and focus on service and high touch. Do not overlook the value of training and service issues in reports and measurement. This should include senior level management proactively interacting
10. Reports and paperwork are important components of systems, but systems need to be kept in perspective

If you would like more details on this, send a note to john.hogan@hospitalityeducators.com

“What are you doing at your hotel, restaurant or hospitality business?

Hospitality Tip of the Week®: “Manage Systems. Lead People. Coach Your Team.

Be a Real Mentor.”       John Hogan, Hotel Common Sense® # 13

Getting the Most out of Your Franchise Investment – Making Hospitality More Profitable Part of the  Keys To Success Workshop Series

KEYS TO SUCCESSis the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding “HOW TO” articles, HOSPITALITY CONVERSATIONS®, Lessons from the Field®, Hotel Common Sense® and Principles for Success

Feel free to share an idea for a column at anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send themKathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS CHO

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com