Please take a moment to thank those who influenced you & your career| A reminder from HospitalityEducators.com

HospitalityEducators.com Publisher Kathleen Hogan and I  will be @ Lake Morey Resort (1st hotel I ever worked at) in Vermont this week  for a sad reason – the passing of Louise Avery, matriarch of Avery Vermont Inns. I remembered her in a blog this past July 4

In 2009, I wrote a column that differs from my usual writing , in that I dedicated this message to a family of hoteliers, with the hope that it will inspire readers to take a moment to reflect on those who have acted as MENTORS AND FRIENDS in our business lives.

 Reflections: Mentors and Friends – Vermont Hoteliers  

There will not be any additional blogs or columns this week – I look forward to reconnecting with you all soon.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Professional Development for the Organization and the Individual
2. Customer Service
3. Making Cultural Diversity Real
4. Developing Academic Hospitality programs
5. Medical Lodging Consulting
6. Sales Management and training
7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Ten Tips On Presentations and Sales Calls | Observations from HospitalityEducators.com

We see on television and movies every day the “perfect” delivery of lines and the reading of the news from teleprompters to the point where the tendency is at times forget that many of the deliveries we see were actually third or seventh “takes” . We have also seen on many You Tube videos local or national anchors who have not quite delivered their best.

As an educator, trainer and consultant, I have worked with many people on both improving presentation skills and on fine tuning sales proposal delivery. From my observations and research, the following are offered as things to be aware of. These are distractions from your message and dilute your effectiveness:

1. Playing with, tugging or pulling your hair

2. Constantly adjusting your glasses

3. Clicking pens or tapping pencils on the desk, podium or table

4. Drumming your fingers

5. Constantly checking your cell phone (which should have been turned off)

6. Biting your fingernails

7. Playing with clips, bands or other materials on paper

8. Smacking or licking your lips

9. Interrupting other people who may have the floor (in presentations, it could be Q&A; in sales calls, it could be a client inquiry)

10. Not making consistent eye contact with your audience (of one or a group in a presentation)

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time in July 2011
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Professional Development for the Organization and the Individual
2. Customer Service
3. Making Cultural Diversity Real
4. Developing Academic Hospitality programs
5. Medical Lodging Consulting
6. Sales Management and training
7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

“Making Cultural Diversity Real”| Observations from HospitalityEducators.com

Extraordinary, Ordinary People: A Memoir of Family

by Condoleezza Rice

“Making Cultural Diversity Real”

We often read or hear stories of people who overcame life challenges and sometimes those stories appear to be exaggerated or embellished. This is clearly NOT the case with former US Secretary of State Condoleezza Rice in the stories she shares in her “Memoir of Family.” Born and raised initially in the primarily race segregated US South, Rice quickly but interestingly shares the stories of her grandparents and how they dealt with some very hard issues. The book is only about 300 pages long and does not brag, although the author could have in a number of instances. She focuses on the values, commitment and lessons of her parents. She openly describes what must have been at times painful issues as a student and then as a professor.

I must share that I did not know a great deal about Secretary Rice, other than her high profile role in the Bush Presidency of 2001-2008. This book showed examples of courage, values, uncertainty, commitment and in believing in one’s own worth and convictions over a lifetime. I did not realize her musical competencies, that she had been Provost at Stanford University and that she worked with the first President Bush at the historic time when the former Soviet Union was dismantling. She has made substantial contributions to global diplomacy and this book that honors her family says a great deal about her integrity.

In my career, I have participated in certain activities that addressed cultural diversity in a changing world, but Condoleezza Rice made it real.

An excellent book that should be read two or three chapters at a time and then set aside to let the messages sink in.

As always, comments are welcome and appreciated

John Hogan CHA CHE
HospitalityEducators
HoganHospitality”

Success does not come by accident or chance. Contact us for assistance  

John.Hogan@HospitalityEducators.com or 602-799-5375 

---

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time in July 2011
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Professional Development for the Organization and the Individual
2. Customer Service
3. Making Cultural Diversity Real
4. Developing Academic Hospitality programs
5. Medical Lodging Consulting
6. Sales Management and training
7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

A question on Size and Responsibility| 25 Companies with Revenues more than Nations

A question on Size and Responsibility

If Wal-Mart were a country, its revenues would make it on par with the GDP of the 25th largest economy in the world by, surpassing 157 smaller countries.  Below are 25 major American corporations whose 2010 revenues surpass the 2010 Gross Domestic Product of entire countries, often with a few billion to spare.

Yahoo is bigger than Mongolia

Mongolia’s GDP: $6.13 billion
Yahoo’s Revenue: $6.32 billion
Yahoo would rank as the world’s 138th biggest country.
Source: Fortune/CNN Money, IMF

Visa is bigger than Zimbabwe

Zimbabwe’s GDP: $7.47 billion
Visa’s Revenue: $8.07 billion
Zimbabwe would rank as the world’s 133rd biggest country.
Source: Fortune/CNN Money, IMF

eBay is bigger than Madagascar

Madagascar’s GDP: $8.35 billion
eBay’s Revenue: $9.16 billion
Ebay would rank as the world’s 129th biggest country.
Source: Fortune/CNN Money, IMF

Nike is bigger than Paraguay

Paraguay’s GDP: $18.48 billion
Nike’s Revenue: $19.16 billion
Nike would rank as the world’s 102nd biggest country.
Source: Fortune/CNN Money, IMF

Consolidated Edison is bigger than the Democratic Republic of the Congo

Democratic Republic of the Congo’s GDP: $13.13 billion
ConEdison’s Revenue: $13.33 billion
ConEdison would rank as the world’s 112th biggest country.
Source: Fortune/CNN Money, IMF

McDonald’s is bigger than Latvia

Latvia’s GDP: $24.05 billion
McDonald’s Revenue: $24.07 billion
McDonald’s would rank as the world’s 92nd biggest country.
Source: Fortune/CNN Money, IMF

Amazon.com is bigger than Kenya

Kenya’s GDP: $32.16 billion
Amazon.com‘s Revenue: $34.2 billion
Amazon would rank as the world’s 86th biggest country.
Source: Fortune/CNN Money, IMF

Morgan Stanley is bigger than Uzbekistan

Uzbekistan’s GDP: $38.99 billion
Morgan Stanley’s Revenue: $39.32 billion
Morgan Stanley would rank as the world’s 82nd biggest country.
Source: Fortune/CNN Money, IMF

Cisco is bigger than Lebanon

Lebanon’s GDP: $39.25 billion
Cisco’s Revenue: $40.04 billion
Cisco would rank as the world’s 81st biggest country.
Source: Fortune/CNN Money, IMF

Pepsi is bigger than Oman

Oman’s GDP: $55.62
Pepsi’s Revenue: $57.83 billion
Pepsi would rank as the world’s 69th biggest country.
Source: Fortune/CNN Money, IMF

Apple is bigger than Ecuador

Ecuador’s GDP: $58.91 billion
Apple’s Revenue: $65.23 billion
Apple would rank as the world’s 68th biggest country.
Source: Fortune/CNN Money, IMF

Microsoft is bigger than Croatia

Croatia’s GDP: $60.59 billion
Microsoft’s Revenue: $62.48 billion
Microsoft would rank as the world’s 66th biggest economy.
Source: Fortune/CNN Money, IMF

Costco is bigger than Sudan

Sudan’s GDP: $68.44 billion
Costco’s Revenue: $77.94 billion
Costco would rank as the world’s 65th biggest country.
Source: Fortune/CNN Money, IMF

Proctor and Gamble is bigger than Libya

Libya’s GDP: $74.23 billion
Proctor and Gamble’s Revenue: $79.69 billion
Proctor and Gamble would rank as the world’s 64th biggest country.
Source: Fortune/CNN Money, IMF

Wells Fargo is bigger than Angola

Angola’s GDP: $86.26 billion
Wells Fargo’s Revenue: $93.249 billion
Wells Fargo would rank as the world’s 62nd biggest economy.
Source: Fortune/CNN Money, IMF

Ford is bigger than Morocco

Morocco’s GDP: $103.48 billion
Ford’s Revenue: $128.95 billion
Ford would rank as the world’s 60th biggest country.
Source: Fortune/CNN Money, IMF

Bank of America is bigger than Vietnam

Vietnam’s GDP: $103.57 billion
Bank of America’s Revenue: $134.19 billion
Bank of America would rank as the world’s 59th biggest country.
Source: Fortune/CNN Money, IMF

General Motors is bigger than Bangladesh

Bangladesh’s GDP: $104.92 billion
GM’s Revenue: $135.59 billion
GM would rank as the world’s 58th biggest country.
Source: Fortune/CNN Money, IMF

Berkshire Hathaway is bigger than Hungary

Hungary’s GDP: $128.96 billion
Berkshire Hathaway’s Revenue: $136.19 billion
Berkshire Hathaway would rank as the world’s 57th biggest economy.
Source: Fortune/CNN Money, IMF

General Electric is bigger than New Zealand

New Zealand’s GDP: $140.43 billion
GE’s Revenue: $151.63 billion
GE would rank as the world’s 52nd biggest country.
Source: Fortune/CNN Money, IMF

Fannie Mae is bigger than Peru

Peru’s GDP: $152.83 billion
Fannie mae’s Revenue: $153.83 billion
Fannie Mae would rank as the world’s 51st biggest country.
Source: Fortune/CNN Money, IMF

Conoco Phillips is bigger than Pakistan

Pakistan’s GDP: $174.87 billion
Conoco Phillip’s Revenue: $184.97 billion
Conoco Phillips would rank as the world’s 48th biggest country.
Source: Fortune/CNN Money, IMF

Chevron is bigger than the Czech Republic

Czech Republic’s GDP: $192.15 billion
Chevron’s Revenue: $196.34 billion
Chevron would rank as the world’s 46th biggest country.
Source: Fortune/CNN Money, IMF

Exxon Mobil is bigger than Thailand

Thailand’s GDP: $318.85 billion
Exxon Mobil’s Revenue: $354.67 billion
Exxon Mobil would rank as the world’s 30th biggest country.
Source: Fortune/CNN Money, IMF

Walmart is bigger than Norway

Norway’s GDP: $414.46 billion
Walmart’s Revenue: $421.89 billion
Norway would rank as the world’s 25th biggest country.
Source: Fortune/CNN Money, IMF

Success does not come by accident or chance. Contact us for assistance  

John.Hogan@HospitalityEducators.com or 602-799-5375 

---

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time in July 2011
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

Hospitality Tip of the Week™: Focus on Thinking One of the basic causes for all the trouble in the world today is that people talk too much and think too little. They act impulsively without thinking. I always try to think before I talk. Margaret Chase Smith (1897 – 1995)  Senator from Maine KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1. Professional Development for the Organization and the Individual
2. Customer Service
3. Making Cultural Diversity Real
4. Developing Academic Hospitality programs
5. Medical Lodging Consulting
6. Sales Management and training
7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Contact:  John Hogan, CHE CHA CMHS
United States – Phoenix, Phone: 602-799-5375
www.hoganhospitality.com
info@hoganhospitality.com

Recommended Reading From HospitalityEducators.Com| Swim with the Sharks: Without Being Eaten Alive

Recommended Reading From HospitalityEducators.Com

Swim with the Sharks: Without Being Eaten Alive; Outsell, Outmanage, Outmotivate and Outnegotiate Your Competition
by Harvey Mackay

by Dr. John Hogan, CHE CHA CMHS July 24, 2011 Swim with the Sharks: Without Being Eaten Alive; Outsell, Outmanage, Outmotivate and Outnegotiate Your Competition by Harvey Mackay (called “Mr. Make-Things-Happen” by Fortune Magazine) Harvey MacKay has written a number of best selling books on business, networking, successful living and enjoying life. I have always found the particular message in this book focused and energizing. I appreciate its direct simplicity and I have found the focus on personal accountability to work in my career. The general news media has taken the approach of broadcasting much of its economic news in the most negative and depressing means as possible. While there continue to be serious challenges in hospitality business levels, there are also offsetting success stories. Determination. Goal Setting Concentration Perseverance That’s all it takes to be successful. MacKay’s simple four steps identify that special times require special efforts: We all need a goal and something to reach towards. Think about it Success does not come by accident or chance. Contact us for assistance   John.Hogan@HospitalityEducators.com or 602-799-5375  HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More  Special Anniversary Pricing For a Limited Time in July 2011 Code RFS35 Use The Reader Feedback Special for a 25% discount to regular membership Hospitality Tip of the Week™: Focus on Thinking One of the basic causes for all the trouble in the world today is that people talk too much and think too little. They act impulsively without thinking. I always try to think before I talk. Margaret Chase Smith (1897 – 1995) Senator from Maine KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense, John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. Consulting Expertise and Research Interest Professional Development for the Organization and the Individual Customer Service Making Cultural Diversity Real Developing Academic Hospitality programs Medical Lodging Consulting Sales Management and training Turn-around and revenue management If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Contact:  John Hogan, CHE CHA CMHS
United States – Phoenix, Phone: 602-799-5375
www.hoganhospitality.com
info@hoganhospitality.com

HospitalityEducators.com asks: WHAT’S THE PROBLEM™? with Inadequate Training Today

What’s The Problem™?

is a new section addressing specific problems that launched in spring 2011 on www.HospitalityEducators.com .    This feature  shares specific problems submitted by members and readers or identified from HospitalityEducators.com associates’ consulting.  The problem is stated in industry terms and includes at least one potential solution discussed.

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share.   This video from Joao Rocco, Director Service Culture for Starwood Hotels & Resorts EAME shares his insights on the 5 key habits of highly successful hotel brand trainers .

For more ideas and specifics, go to The Solution Is™ Addresses the Problem of Inadequate Training in today’s Hospitality Work Environment.

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time in July 2011
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

• John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

• He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

• Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

• Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

• Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Leveling the Playing Field for Smaller Properties|Key Marketing Trends & Insights from HospitalityEducators.com

Richard Rosebery, Founder of Small Luxury Hotels of the World, shares 3 key Hotel Marketing trends that all Hoteliers must definitely understand and prepare for, including premiumization, the domination of online marketing, market fragmentation,  and paying critical attention to consumers.

Key Marketing Trends| Leveling the Playing Field for Smaller Properties

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-22
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

• John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

• He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

• Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

• Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

• Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Eco-friendly Tourism is easier to embrace than one might think| Insights from HospitalityEducators.com

There is more to eco-friendly tourism than one might imagine and this short You Tube video shows a number of interesting approaches to affordable sustainability in the United Kingdom.

 

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

• John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

• He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

• Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

• Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

• Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

The Significance of Leaders: A management lesson from the New York Yankees and team sports| Insights from HospitalityEducators.com

Joe Torre’s Ground Rules for Winners: 12 Keys to Managing Team Players, Tough Bosses, Setbacks, and Success

by Joe Torre, Henry Dreher

The Significance of Leaders: A management lesson from team sports

___________________________________________

Leadership makes a huge difference in almost every facet of life.  This is not meant to be a story about baseball or the Yankees (I grew up in New England, so we know where my loyalties are) but there are parallels between many business and sports activities, especially in those areas that require coordinated team efforts.

___________________________________________

Joe Torre managed the New York Yankees from 1996 to 2007.

• The Yankees reached the post season each year he managed and won ten American League East Division titles, six American League pennants, four World Series titles, and compiled a .605 winning percentage overall.
• With 2,326 wins, he is currently the 5th winningest manager in Major League Baseball History.
• Torre served as the Yankees manager under owner George Steinbrenner, who was famous for frequently firing his team’s managers.
• Torre lasted 12 full seasons, managing 1,942 regular season games (with a won-loss record of 1173–767). This was by far the longest tenure for a Yankees skipper in the Steinbrenner era.
•  Torre’s was the second-longest managerial tenure in the club’s history: only Joe McCarthy lasted longer.

___________________________________________

Over the same approximate time period as Torre managed the Yankees, the LA Dodgers did not win a single playoff series. In 2008, Torre left New York to coach the Dodgers.

___________________________________________

Interesting to note the results: The Dodgers won their first post-season series in 20 years, while the Yankees missed the playoffs altogether.

Similar team members, but the change in leadership made the difference.

___________________________________________

This is an easy-to-read book that draws on Torre’s experience in dealing with challenging situations in both management and players. In his years as the manager of the New York Yankees, Torre addresses dealing with difficult but talented players and how he worked to motivate them to focus more on TEAM than on personal records. One can imagine how hard it might have been to deal with owner George Steinbrenner, but Torre shows some insights to the owner’s goals and motivations in aiming to be the best.

Trust, optimism, commitment and communication are several of what Torre calls his 12 Keys to Managing.

A review of the 12 keys are worth the read.

As always, comments are always welcome.

John Hogan
HospitalityEducators
HoganHospitality

__________________________________________________

HospitalityEducators.com Logo

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21
Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.comanytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

• John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.
• He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.
• Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.
• Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ
• Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

___________________________________________

Joe Torre managed the New York Yankees from 1996 to 2007.

KEYS TO SUCCESS – Observations on SERVICE # 41-55

Over the last six months I shared the first 40  service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group.

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column     __________________________________________________

HospitalityEducators.com Logo

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21

Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership      

Quotes that address the topic of SERVICE.

41. “It’s not whether you get knocked down, it is whether you get up.”        Vince Lombardi

42. We never plan to fail,but we often fail to plan.

43. ENERGY: Your personal energy is Precious. Use it Wisely.

44. You don’t stop laughing because you grow old; You grow old because you stop laughing.

45. “Obstacles are those frightful things you see when you take your eyes off your goal.”                Henry Ford

46. Nobody is ever born great at anything. People learn and develop SKILLS.    SERVICE is a GIFT.“

47. The best answer to insults is Silence.”     Sarah Bernhardt

48. “Do the right thing. It will gratify some people and astonish the rest.”   Mark Twain

49. “Every really new idea looks crazy at first.”       Alfred North Whitehead

50. The best Service in the world is not necessarily flawless,but it is always SINCERE.

51. “If you are going through hell, keep going.” Sir Winston Churchill

52. When someone says they don’t mind, they mind.

53. A sense of humor is the most powerful weapon against frustration.

54. “If you aren’t fired with enthusiasm,you’ll be fired with enthusiasm.”Vince Lombardi

55. While you are making a living, don’t forget to Live.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

• John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

• He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

• Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

• Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

• Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.