Scaling Up Excellence:
Getting to More Without Settling for Less
Over the past 30 years, I have lost track of how many business, process improvement and quality assurance books I have read (or in too many cases, tried to read but had to put down because of lack of substance.)
I have also learned that sometimes book reviews can be short and to the point, as is this one.
Many of those business authors look for the latest fad, add some diagrams and fill pages with the trendy new buzzwords. This book is a rewarding exception to that approach, as it is a breath of fresh air that examines proven approaches to business and develops those ideas.
I have worked for large international companies , mid size and family owned companies, as well as entrepreneurial launches and this well researched book offers some excellent insights. Scaling Up Excellence includes strategies on to help both people and their organizations focus on what should be the most important for the longest and time and how to be GREAT at it! The illustrations make sense that one can learn from.
This book is neither easy or hard to read, but it does require some thinking and assessment of the authors’ 7 Principles for achieving and maintaining excellence.
Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability. The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses. Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals. While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.
John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.
Contact information: Kathleen Hogan 480-436-0283, John Hogan 602-799-5375 firstname.lastname@example.org