The Rules of Management | Recommended Reading by HospitalityEducators.com

Posted on February 24, 2015 by John J. Hogan, HospitalityEducators.com and HoganHospitality.com

by Richard Templar

A Great Resource for the Rising Professional and Mid-Level Manager of Today!
I hope readers of this review will not take my title to mean this is only for the rising professional- it can be a great refresher for any level of manager, but I find it to be a top notch resource for those who are on their way up.

A recap
* 227 pages , divided into two main sections:

1 – Managing Your Team and

2- Managing Yourself

* 106 “rules” dealing with hiring, motivating, disciplining, training, coaching and all that a manager should be doing regularly
* “Words of Wisdom” at the end of each of the two pages of “rules” that has a reflective quote or observation

I could expand my comments but I have discovered that brevity sometimes hits the mark better. This is a 5 Star Rating recommendation and its direct and to the point messages are well crafted and of real value.

As always, comments and feedback are welcome

John Hogan, CHA CHE
HospitalityEducators
HoganHospitality

John J. Hogan CHA CMHS CHE CHO and

Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses. Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals. While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information: Kathleen Hogan 480-436-0283,

John Hogan

602-799-5375 or service@hospitalityeducators.com

Workshops Available:

Becoming a Class of One

Focus:

Hotel Profitability
Hotel Sales and Marketing
Hotel Guest Services
Hotel Operations and Business Strategies

Contact Dr. John Hogan for more information.

“Adequate” is a very ordinary word and too many hospitality businesses accept their performance and results as adequate, rather than exceptional. This keynote examines key hospitality businesses that were able to transcend the ordinary and became known as industry leaders in their own “class”.

Recommended Reading from HospitalityEducators.com| The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems

Posted on February 17, 2015 by John J. Hogan, HospitalityEducators.com and HoganHospitality.com

The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems

by William D. Eggers , Paul Macmillan

The premise of this book is to identify and discuss ways that government, business and social and two bronzes and work together to solve issues that face society today.

It is a bit challenging to read the way it is formatted, but it is worth the time to read the valuable message.

The book is concise and less than 300 pages. It is divided into seven chapters:

The wavemakers, or those considered rising stars engage in delivering solutions. This includes examples of changes in corporate philanthropy on page 23, as well as people of all backgrounds who want to make changes. These include well-known investors, CEOs, and current and former government officials.

Disruptive technologies- this discuss is the growing significance of mobile technologies as a great equalizer in the problem solving potential of social media.

Business models that scale . This is an unusual chapter and discuss is for joint use that as par sharing the, innovation in health and education, franchises, platforms of discussions on line, freemiums or primary services or goods provided for free by selling the premium were complimentary product and citizens sourcing.. This chapter must be read with careful analysis as it includes some changes in the business norm of today.

The currencies. This chapter requires careful reading as it discusses the essential characteristics of impact currencies such as credits, social outcomes, citizen capital, data, and reputation. Some of these terms are becoming well-known while others require study.

Public- value exchanges. Chapter five discusses the initiation and delivery of a variety of different exchangers, which can be defined as crowd funding ,impact exchange, two sided markets, prizes and challenges and payments by result. This all those new to most of us, and as they are enabled by web technologies , these exchanges drive public value by connecting capital to all types of society’s problems with those who want to try to solve them. ( p. 167)

The ecosystems. This chapter discusses revolutionizing education through more blended learning, more customizable curriculums similar to those from Khan Academy and marketable skills through a series of other well-known sources. This chapter discusses affordable housing on page 183 through 188 and another topics including ending human trafficking on page 189 through 192

Creating your own solution revolution. The chapter title implies a series of action steps, and there are strategies, recommendations and ideas on ways to change your focus and how to determine that what we measure matters. It looks at the topic from both an individual and business point of view and tries to marry them together with government support.

This book shows some very diverse examples of initiatives of multinational companies ranging from Shell Oil to Microsoft to GTE to Whole Foods, and global markets

I found this to be a challenging read in the way it is formatted, but it worth the time to read the valuable message.

John J. Hogan CHA CMHS CHE CHO

Hospitality Educators Hogan Hospitality

John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

Contact information: Kathleen Hogan 480-436-0283, John Hogan 602-799-5375 or service@hospitalityeducators.com

Workshops Available:

Lessons From the Field: A Common Sense Approach to Effective Hotel Sales

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere

10 Hotel Mistakes to Avoid in Selling

Recommended Reading from HospitalityEducators.com| Will there be Donuts?: Better Business One Meeting at a Time

Posted on February 10, 2015 by John J. Hogan, HospitalityEducators.com and HoganHospitality.com

This is a different kind of title for me to use “An unusual book with some solid messages……..”, but this is a different kind of book.

It is authored by David Pearl,a UK based business consultant, who seems to understand meetings. He has a solid background and his intent is sharing ways to avoid having to attend more of those horrible group activities (called meetings) that are so often disorganized, held without real purpose and providing any tangible results for anyone except the ego of select people who called the meeting.

The book has 5 sections and the first 2 sections discuss “nearly meeting” and “really meeting” in the 1st 60 pages.

Section 3 dissects the “anatomy of meeting” and I found this to be to the point and helpful for people who are looking to better organize themselves and the team.

The next 58 pages in section 4 discusses and critiques the 7 kinds of meetings, which is easy to read and offers some good points. The last 20 pages of “Meeting Mischief” is mis-titled – it really has the solutions needed by most of us.

`Will There Be Donuts?’ is a “cute’ title, but I found a few too many “cute” sayings (hey everyone, i just saw a mammoth- p.168 & repeated over and over, a Harry meeting Sally, etc).

The author does communicate some solid ideas of the who, how, why, what and when of meetings.

This is worth reading.

John J. Hogan CHA CHMS CHE CHO
Hospitality Educators
Hogan Hospitality

John Hogan Sept 2013DSCN0215 John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability. The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses. Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals. While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.