GUEST BLOG Lodging Leader Podcast #005 | What Makes a Leader with John Hogan

Please join Lodging Leaders Podcast founder Jonathan Albano with this link:

http://lodgingleaders.com/005-what-makes-a-leader-with-john-hogan/

John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company and hospitality association industry events. He also acts as an expert witness in both research and testimony in hospitality industry related cases.

Background:

John has been a part of the hospitality industry his entire adult life. He started out as a teenager at a seasonal summer resort in Vermont and shares that his emotion towards the spirit of hospitality was very profound from the beginning. John studied hospitality at University of Massachusetts and over the last 40 years has worked with companies of all sizes ranging from smaller family owned large to large independents, to niched, to corporate and franchises. He feels it is an exciting, never boring, always changing industry.

Resources & Links:

• John Hogan on LinkedIn
• www.hospitalityeducators.com – Resource Site for Hotel Owners & Managers
• www.hoganhospitality.com – Expert Professional Services for Hotel Owners
• AAHOA Certified Hotel Owners Program (CHO)

For book recommendations, go to:

https://hoganhospitality.wordpress.com

Leadership:

John decided to take on his first leadership role because it felt right to him. In his experience, he learned that one can’t be afraid to make mistakes – because you’re going to. It’s about making mistakes but not the same mistakes. It’s about knowing a good amount about everything but not needing to know everything while learning how to delegate because you CAN’T do it all alone. It is important to TRUST others and give them the tools they need for the overall success of the company.

So, what makes an effective leader? According to John, “Management is doing things right whereas leadership is doing the right things.” Leaders know how to take you through to the next level.

Are leaders born or made?

What are the common pitfalls hoteliers face today and how can they be avoided?

In working with local businesses and CVB’s. How does one drive reservations there?

Improving ADR:

How can Hoteliers increase their spend for guests?

What was a defining moment in your career?

What are some personal habits contributing to your success?

 

Hospitality Educators was created by John and his partner Kathleen in 2010 as a membership site.  It is a resource site. Parting advice: Keep your enthusiasm. Keep your focus. Enjoy what it is you do and regularly figure out how you can get 10% better this month. Within the year you will 100% be there!

Thanks for Listening!

Thanks so much for joining us again this week. If you have some feedback you’d like to share, leave a note in the comment section below!

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Until the next …

John J Hogan, CHA CMHS CHE CHO    John@Hoganhospitality.com

Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness 

•   Principal, HoganHospitality.com    Workshops, Consulting, Expert Witness Services    
• Co-Founder & CLO, HospitalityEducators.com,  Resources in Customer Services, Training, Marketing and Sales, Profitability 
• Visit  johnjhogan.com for Coaching and Development

Recommended Reading: A excellent resource for family businesses all the way to Global 500 companies.

As a member of the boomer generation, we often heard in business that one’s career may be boosted, enhanced or damaged not just the “what” we knew but also by the “who” we interacted with.

That observation continues today, but this book looks at the workplace in a different perspective. The “who” today is not just the ones at the top of an organization, but the talent located throughout at certain key positions.

The discussions include the actions and track records of four executives author Claudio Fernandez-Araoz describes as the greatest business leaders of recent times.

These include:

1. Amazon’s Jeff Bezos
2. Vale’s Roger Agnelli
3. Apple’s Steve Jobs
4. Samsung’s Yun Jong-Yong

Two of these are American, one is Korean and one is Brazilian. Some are better known than others in the US, but they do share some common values and strategies of how they made their organizations better and more successful. Many of those insights are shared by the four CEOs – success comes from recruiting and retaining top talent and giving the HR team the resources needed to remain on top.

This author has a track record in executive search and understands the pressure and needs in hiring CEOs and senior executives. This book recaps a number of his observations on that career of interviewing, recruitment and selection. This book is easy to read and contains practical, valuable information.

The chapters are short (4 to 7 pages) and the entire book of about 200 pages in six parts are well connected.

The message is geared towards hiring managers and the series of essays explains how to pick the right person for a job. This also means it could help one looking for a position. It discusses the needs to have clear expectations for people when hired or promoted and the likely consequences many of us have seen when favoritism is shown.

The author discusses holding executives and hiring managers accountable for who they decide to promote or hire, which is not the norm in many businesses.

This book offers insightful but very understandable lessons on both the recruitment and ongoing review process for management selection decisions.

It also gives one pause on the subject of succession planning.

This is an excellent resource for family businesses all the way to Global 500 companies.

Highly Recommended

John J Hogan, CHA CMHS CHE CHO    John@Hoganhospitality.com

Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness 

•   Principal, HoganHospitality.com    Workshops, Consulting, Expert Witness Services    

 

• Co-Founder & CLO, HospitalityEducators.com,  Resources in Customer Services, Training, Marketing and Sales, Profitability 

 

• Visit  johnjhogan.com for Coaching and Development

 

Winning Every Day: The Game Plan for Success – A Motivating Message of Sincerity and Inspiration

Winning Every Day

I had the opportunity to hear Lou Holtz as a keynote speaker a number of years ago,and I must say I was impressed by his message! While I knew a bit of his coaching background, I did not know much about the man, his beliefs or his approaches.

This book is an illustration of his messages that day – inspiring, down-to-earth, focused and caring. Unlike some other speakers who deliver their same speech regardless of where they are, Holtz personalized his message to the audience and that is what this book does.

In 11 chapters, he outlines his style and love of coaching, but he focuses more on his attention to family, the athletes he sincerely cares about and the role of the university or team environment. He is amusing, but sincere. His stories about attitude, perseverance, standards, pride, the lessons learned in both winning and losing are heartfelt and real.

I looked at other reviews and some of them were a bit critical about Notre Dame details or grammar, but this book is more than a coach talking about wins and championships. This is a book about dealing with the challenges of reality in life as well as a sport and I find it excellent.

As always, comments are welcome

John Hogan CHA CHE CMHS CHO

HospitalityEducators

Hogan Hospitality

john@hoganhospitality.com 602-799-5375

Recommended Reading/Viewing from John J Hogan|Stories Of The Women and Men Lost On September 11

By John J. Hogan, CHA CMHS CHE CHO
September 11, 2018

2001-2017 = 17 years of memories, lessons learned and values appreciated

This is the 5th repost of this blog message,  because it should remain in our minds and hearts that we all need to pay attention to our role, values and place in history.

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state. The 100% closing of all airports nationwide, of some roads, and of many government and business centers was an eerie sensation for the week that followed.

In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube and then read the short recap of real people’s lives that follow.

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

While this blog first was published last year,  the lessons we learned from each other and about inner strengths are worth another look.

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

• Robert, there’s another plane coming
• Dad, I gotta go. There’s smoke in here now
• Take care of my kids
• She still lives in his dreams
• She opened up his world
• A recovered ring completes a circle of life
• He made every day a party
• That day, she learned she was pregnant
• After 20 years, they still held hands
• A hero by any definition
• He ignored his own order to flee
• Firefighting was all he talked about
• He dreamed of a school for autistic kids
• She beat Hodgkin’s and eased others pains
• Her family’s first college graduate
• Death in a place of prayer
• They knew what was important
• She kept going back in
• A rescuer who wouldn’t be stopped
• A coach who brought out kid’s potential
• Her husband watched her disappear
• She tried to block the cockpit
• The man who said “let’s roll”
• He stayed to check on an elderly colleague
• A cool army vet who helped others evacuate
• He saved his wife, but not himself
• A son is born as a father is mourned
• and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.   This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375