What is your assessment of the Gillette message: The Best Men Can be?

Watch this 90 second video & share your insights why there are 40% more negative than positive responses to this message about “The Best Men Can Be”?

 

🙏🏼 PLEASE HIT THE LIKE BUTTON IF YOU FOUND THIS ARTICLE HELPFUL

 

As always, feedback is appreciated.

John J Hogan, CHA CMHS CHE CHO

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness

Christmas Gift Suggestions

TWO SLIGHTLY DIFFERENT LISTS WITH THE SAME INTENTIONS

John J Hogan, CHA CMHS CHE CHO

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness

 

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

A survey from the American Society of Training and Development several years ago found four top attributes or qualifications employers stated they wanted their associates to have:

  1. the ability to learn
  2. the ability to listen and effectively communicate information
  3. innovative problem-solving skills
  4. the knowledge on how to get things done

While this was a survey subject to changes in values and perspectives, these four qualities certainly have substance in today’ s hospitality world remain intact.

How do you as a manager match up to the list? What about the associates who report to you?

  1. Does your hotel, restaurant, club, spa or store provide the incentive for learning?
  2. Does your hospitality business develop active listening skills? How do you measure effective communication to guests? Among staff?
  3. How do approach problems? While it is tactful to call problems “challenges”, resolving situations to the delight of guests is a real issue.
  4. As in innovative problem-solving, knowing “how” to address situations is essential. Does you staff know how to handle overbooked nights? Or unacceptable entrees? Or noise complaints? Or issues about pricing? The list can be long.

We can help.

WHAT’S THE PROBLEM™? @ www.HospitalityEducators.com  addresses specific hospitality problems.  It  features specific problems submitted by members and readers or identified from HospitalityEducators.com associates’ consulting.  The problem will be stated in industry terms and there will be at least one potential solution discussed. WHAT’S THE PROBLEM™?  Is open to visitors and members.

The key to success here is training, associate engagement and management that cares enough to take the additional step to listen and learn on their own.

Dr. John Hogan interacting with program attendees

John J Hogan CHA CMHS CHE CHE working with clients @ Fairmont Copley Plaza, Boston MA 

Feel free to share an idea for a column at john@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com offers a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com

Dr. John Hogan, CHE CHA CMHS CHO         United States – Phoenix,

Phone: 602-799-5375
www.hoganhospitality.com/

Questions from HospitalityEducators.com| Do you know and practice the 4 Steps Needed to LEAD THE FIELD?

Focus on fundamentals  

Earle Nightingale, in his award winning Lead the Field, identified four fundamentals that are universal for success in any business.  These included

1.      research and development

2.      sales

3.      operations and

4.      finance

Our industry needs to include successful understanding and focus of these fundamentals as markets and products continue to evolve.

A direct question – Do you know and practice the 4 Steps Needed to LEAD THE FIELD? ?

  • How many hotels, spas, clubs, restaurants and other hospitality businesses really pay attention to all of these four fundamentals?
  •  Do you pay attention to more than one of them?
  • More than two regularly?
  • When was the last time you actually conducted research on your customers’ preferences?
  • When did you last evaluate the financial practices of your hospitality business?

How many academic programs or universities address these?  I fear that not enough do, although I am aware of a handful that work hard to blend them into their curriculum.

Focusing on the fundamentals  may not be as flashy as the latest online or social media promotion, but the fundamentals are hard to argue with.

_____________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Pause a moment today – December 7 – Remember to Thank Veterans of All Ages

This was made in memory of all those lost in war both past and present. It is hoped this video touches everyone who has lost someone in their lives.

It’s not only a tribute to those who put their lives on the line each and every day for we as a people, it’s also for all the sons and daughters, mothers and fathers, brothers and sisters, grandfathers and grandmothers and our friends that were taken from us too soon. May their memory live on in our hearts for all time. If you’ve lost a loved one feel free to leave a tribute to them in the comments. Here’s to all the heroes in heaven. May your memory never be forgotten.

Song is sung by Jo Dee Messina… lyrics below…

I came by today to see you
I just had to let you know
If I knew the last time that I held you was the last time
I’d have held you, and never let go

Oh, it’s kept me awake nights, wondering
I lie in the dark, just asking why
I’ve always been told
You won’t be called home
Until it’s your time

I guess heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

I remember the last time I saw you
Oh, you held your head up proud
I laughed inside
When I saw how you were standing out in the crowd
Your such a part of who I am
Now that part will just be void
No matter how much I need you now
Heaven needed you more

Cause heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

Is Heaven was needing a hero
and that’s you

Pause a moment today – December 7 –

Remember to Thank Veterans of All Ages

______________________________________________

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Eco-friendly Tourism is easier to embrace than one might think| Insights from HospitalityEducators.com

There is more to eco-friendly tourism than one might imagine and this short You Tube video shows a number of interesting approaches to affordable sustainability in the United Kingdom.

 

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21
Code RFS35

Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

KEYS TO SUCCESS – Observations on SERVICE # 41-55

 KEYS TO SUCCESS – Observations on SERVICE # 41-55

Over the last six months I shared the first 40  service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group.

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column     __________________________________________________

HospitalityEducators.com Logo

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21

Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership      

Quotes that address the topic of SERVICE.

  1. It’s not whether you get knocked down, it is whether you get up.”        Vince Lombardi

  2. We never plan to fail,but we often fail to plan.

  3. ENERGY: Your personal energy is Precious. Use it Wisely.

  4. You don’t stop laughing because you grow old; You grow old because you stop laughing.

  5. Obstacles are those frightful things you see when you take your eyes off your goal.”                Henry Ford

  6. Nobody is ever born great at anything. People learn and develop SKILLS.    SERVICE is a GIFT.

  7. The best answer to insults is Silence.”     Sarah Bernhardt

  8. Do the right thing. It will gratify some people and astonish the rest.”   Mark Twain

  9. Every really new idea looks crazy at first.”       Alfred North Whitehead

  10. The best Service in the world is not necessarily flawless,but it is always SINCERE.

  11. If you are going through hell, keep going.” Sir Winston Churchill

  12. When someone says they don’t mind, they mind.

  13. A sense of humor is the most powerful weapon against frustration.

  14. If you aren’t fired with enthusiasm,you’ll be fired with enthusiasm.”Vince Lombardi

  15. While you are making a living, don’t forget to Live.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.