What is your assessment of the Gillette message: The Best Men Can be?

Watch this 90 second video & share your insights why there are 40% more negative than positive responses to this message about “The Best Men Can Be”?

 

🙏🏼 PLEASE HIT THE LIKE BUTTON IF YOU FOUND THIS ARTICLE HELPFUL

 

As always, feedback is appreciated.

John J Hogan, CHA CMHS CHE CHO

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness

Christmas Gift Suggestions

TWO SLIGHTLY DIFFERENT LISTS WITH THE SAME INTENTIONS

John J Hogan, CHA CMHS CHE CHO

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness

 

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

A survey from the American Society of Training and Development several years ago found four top attributes or qualifications employers stated they wanted their associates to have:

  1. the ability to learn
  2. the ability to listen and effectively communicate information
  3. innovative problem-solving skills
  4. the knowledge on how to get things done

While this was a survey subject to changes in values and perspectives, these four qualities certainly have substance in today’ s hospitality world remain intact.

How do you as a manager match up to the list? What about the associates who report to you?

  1. Does your hotel, restaurant, club, spa or store provide the incentive for learning?
  2. Does your hospitality business develop active listening skills? How do you measure effective communication to guests? Among staff?
  3. How do approach problems? While it is tactful to call problems “challenges”, resolving situations to the delight of guests is a real issue.
  4. As in innovative problem-solving, knowing “how” to address situations is essential. Does you staff know how to handle overbooked nights? Or unacceptable entrees? Or noise complaints? Or issues about pricing? The list can be long.

We can help.

WHAT’S THE PROBLEM™? @ www.HospitalityEducators.com  addresses specific hospitality problems.  It  features specific problems submitted by members and readers or identified from HospitalityEducators.com associates’ consulting.  The problem will be stated in industry terms and there will be at least one potential solution discussed. WHAT’S THE PROBLEM™?  Is open to visitors and members.

The key to success here is training, associate engagement and management that cares enough to take the additional step to listen and learn on their own.

Dr. John Hogan interacting with program attendees

John J Hogan CHA CMHS CHE CHE working with clients @ Fairmont Copley Plaza, Boston MA 

Feel free to share an idea for a column at john@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com offers a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com

Dr. John Hogan, CHE CHA CMHS CHO         United States – Phoenix,

Phone: 602-799-5375
www.hoganhospitality.com/

Questions from HospitalityEducators.com| Do you know and practice the 4 Steps Needed to LEAD THE FIELD?

Focus on fundamentals  

Earle Nightingale, in his award winning Lead the Field, identified four fundamentals that are universal for success in any business.  These included

1.      research and development

2.      sales

3.      operations and

4.      finance

Our industry needs to include successful understanding and focus of these fundamentals as markets and products continue to evolve.

A direct question – Do you know and practice the 4 Steps Needed to LEAD THE FIELD? ?

  • How many hotels, spas, clubs, restaurants and other hospitality businesses really pay attention to all of these four fundamentals?
  •  Do you pay attention to more than one of them?
  • More than two regularly?
  • When was the last time you actually conducted research on your customers’ preferences?
  • When did you last evaluate the financial practices of your hospitality business?

How many academic programs or universities address these?  I fear that not enough do, although I am aware of a handful that work hard to blend them into their curriculum.

Focusing on the fundamentals  may not be as flashy as the latest online or social media promotion, but the fundamentals are hard to argue with.

_____________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Pause a moment today – December 7 – Remember to Thank Veterans of All Ages

This was made in memory of all those lost in war both past and present. It is hoped this video touches everyone who has lost someone in their lives.

It’s not only a tribute to those who put their lives on the line each and every day for we as a people, it’s also for all the sons and daughters, mothers and fathers, brothers and sisters, grandfathers and grandmothers and our friends that were taken from us too soon. May their memory live on in our hearts for all time. If you’ve lost a loved one feel free to leave a tribute to them in the comments. Here’s to all the heroes in heaven. May your memory never be forgotten.

Song is sung by Jo Dee Messina… lyrics below…

I came by today to see you
I just had to let you know
If I knew the last time that I held you was the last time
I’d have held you, and never let go

Oh, it’s kept me awake nights, wondering
I lie in the dark, just asking why
I’ve always been told
You won’t be called home
Until it’s your time

I guess heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

I remember the last time I saw you
Oh, you held your head up proud
I laughed inside
When I saw how you were standing out in the crowd
Your such a part of who I am
Now that part will just be void
No matter how much I need you now
Heaven needed you more

Cause heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

Is Heaven was needing a hero
and that’s you

Pause a moment today – December 7 –

Remember to Thank Veterans of All Ages

______________________________________________

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Eco-friendly Tourism is easier to embrace than one might think| Insights from HospitalityEducators.com

There is more to eco-friendly tourism than one might imagine and this short You Tube video shows a number of interesting approaches to affordable sustainability in the United Kingdom.

 

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21
Code RFS35

Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

KEYS TO SUCCESS – Observations on SERVICE # 41-55

 KEYS TO SUCCESS – Observations on SERVICE # 41-55

Over the last six months I shared the first 40  service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group.

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column     __________________________________________________

HospitalityEducators.com Logo

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-21

Code RFS35
Use The Reader Feedback Special for a 25% discount to regular membership      

Quotes that address the topic of SERVICE.

  1. It’s not whether you get knocked down, it is whether you get up.”        Vince Lombardi

  2. We never plan to fail,but we often fail to plan.

  3. ENERGY: Your personal energy is Precious. Use it Wisely.

  4. You don’t stop laughing because you grow old; You grow old because you stop laughing.

  5. Obstacles are those frightful things you see when you take your eyes off your goal.”                Henry Ford

  6. Nobody is ever born great at anything. People learn and develop SKILLS.    SERVICE is a GIFT.

  7. The best answer to insults is Silence.”     Sarah Bernhardt

  8. Do the right thing. It will gratify some people and astonish the rest.”   Mark Twain

  9. Every really new idea looks crazy at first.”       Alfred North Whitehead

  10. The best Service in the world is not necessarily flawless,but it is always SINCERE.

  11. If you are going through hell, keep going.” Sir Winston Churchill

  12. When someone says they don’t mind, they mind.

  13. A sense of humor is the most powerful weapon against frustration.

  14. If you aren’t fired with enthusiasm,you’ll be fired with enthusiasm.”Vince Lombardi

  15. While you are making a living, don’t forget to Live.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Are you prepared to become a “Top Ten” Player in Your Hospitality Marketplace? | Consulting Insights from HospitalityEducators.com – Part 2

In part 1 of  The Need for Clearly Defined and Understood Mission, Values and Principles we introduced the Cincinnati Nature Center which has done an excellent job in defining its’ goals, its’ purpose and direction and how it intends to continue to be a “Top Ten” in its competitive set.

In Part 2, I share the specifics of what they state to be their Mission, Values and Principles.  As a consumer, I think they are right on target.  As a consultant, I salute them for their innovation and focus.

Cincinnati Nature Center1

Our Mission

TO ENRICH LIVES BY INSPIRING PASSION FOR NATURE THROUGH EXPERIENCE, EDUCATION AND STEWARDSHIP

OUR VALUES

What We Believe

Power of COMMUNITY–We encourage people to see themselves as part of a community of nature enthusiasts within the community of nature. CNC embraces Aldo Leopold’s definition of community, which “enlarges the boundaries of the community to include soils, waters, plants, and animals, or collectively the land.”

RESPECT for All Life–We show respect for all living things by seeking to understand, by celebrating diverse viewpoints, and by acting with kindness and empathy.

 Personal EXPERIENCE–There is no substitute for being IN nature. We maintain our lands for maximum biodiversity to provide unique personal experiences and education. Frequent experiences in nature are critical to the physical, emotional, intellectual, and spiritual health of all people.

STEWARDSHIP of the Land–We recognize the interdependence of all living things and strive to maintain the web of life by preserving, restoring, and protecting our land. We embrace Aldo Leopold’s Land Ethic: “A thing is right when it tends to preserve the integrity, stability and beauty of the biotic community. It is wrong when it tends otherwise.” A Sand County Almanac, Aldo Leopold 1949.

Commitment to SUSTAINABILITY--We make choices that are environmentally responsible, economically viable, and socially equitable for the long-term stability of our organization, our region and the earth.

 OUR PRINCIPLES

How We Behave

 Provide a Welcoming Atmosphere–We provide the best possible experience for each visitor by creating a welcoming atmosphere, maintaining a safe and natural environment, and respecting the individual’s point of view.

 Act with Integrity--We maintain the trust of members, donors, and the community by observing the highest ethical standards and being accountable to all constituencies for the achievement of our mission.

Provide Diverse Experiences and Educational Programs–We immerse people in nature through a variety of individual and organized group activities. We engage people in frequent experiences in nature beginning at an early age.

 Empower People to Share their Love and Knowledge of Nature–We foster an ethic of influence by providing opportunities for people to act on their conservation values through sharing with others, volunteer service, and financial contributions.

Deliver Science-Based Interpretation–We teach people how to think, not what to think. We provide hands-on, science-based interpretive experiences and utilize the inquiry method in our teaching. We define interpretation as “a mission-based communication process that forges emotional and intellectual connections between the interests of the audience and the meanings inherent in the resource.” National Association for Interpretation 2007.

Collaborate–We seek opportunities to build relationships in order to strengthen our community. Internally, we embrace a spirit of teamwork and mutual support with staff, volunteers, members, and visitors. Externally, we seek to partner with other organizations that have common objectives.

Manage Our Lands--We actively manage our lands to provide and maintain in perpetuity a mosaic of bio-diverse habitats for visitor experience, education, and research. We strive to maintain healthy ecosystems by enhancing, restoring, and preserving native biodiversity.

HospitalityEducators.com Logo

The bottom line message to you is this:

Are you prepared to become a “Top Ten” Player in Your Hospitality Marketplace or are you going to continue to be one of the “other” statistics?

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of http://www.HospitalityEducators.com, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

  1.  Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT

John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

Service quotations from HospitalityEducators.com #26- 40

Service quotations from HospitalityEducators.com #26- 40

 In my career, I have led discussions and classes an estimated 3,400+ times and I learn something from every group. Many groups enjoy the messages of others and I have created or been sent literally hundreds of sets of motivational guides that I often play during breaks or at session openings. Some are amusing, while others can stir emotions. Some are motivational and others are meant to make one think. Beginning in mid July, I will begin posting some of them on HospitalityEducators.com , which has become the #1 website for independent hotel owners and managers, with more than 700 resources available to members.

Service quotations #26- 40

 26. “Common sense is not so common.”           Author unknown

27. “Whatever you are,be a good one.”          Abraham Lincoln

28. “It is not what happens to us,But our response to what happens to us that counts.”                               Stephen R. Covey

29.  Love not only makes the world go around…Love is what makes the ride worthwhile.”F.P. Jones

30. “I saw the angel in the stonewalled to set it free.”Michelangelo

31. ‘You can’t start a fire without a spark.”          Bruce Springsteen

32. “Throw your heart over the fence and the rest will follow.          Norman Vincent Peale

33.  Enthusiasm is the Mother of effort, and without it nothing great was ever accomplished.”                        Ralph Waldo Emerson

34.  We cannot let our burdens paralyze our progress. Pleasure in the job puts perfection in the work. Author unknown

35.   Don’t try to win a disagreement with a customer,because being right is the booby prize. Author unknown

36.   The SIMPLEST THINGS are the most difficult,so practice them all the time. Author unknown

37.  “It’s not whether you get knocked down,it is whether you get up.” Vince Lombardi

38.   We never plan to fail,but we often fail to plan.    Author unknown

39.  Imagine that customers have signs on them that say, “Make me feel Important!”

40.  Everything you do is important. Everything. Remember that things aren’t important.Attitude is. Author unknown

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 700 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

Program # 2 Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10 How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

A service of HospitalityEducators.com|The A B Cs of A Glossary of Sustainability and Green Hotel Terms and Phrases

Sustainability and GREEN HOTELS have an evolving language of terms and phrases that are not always immediately understood.   This introductory piece includes the A B Cs.  The full Glossary of Sustainability and Green Hotel Terms and Phrases is available at www.HospitalityEducators.com

  • Abatement      Reducing the degree or intensity of, or eliminating pollution.
  • Acid            A corrosive solution with a pH balance less than 7.
  • Accountability   Being Responsible for one’s actions.
  • Allergen     A Substance capable of causing an allergic reaction because of an individual’s sensitivity to that substance.
  • Alternative Energy Renewable energy sources, such as biomass, small hydro, solar, wind, geothermal, tidal energy and photovoltaic conversion systems.It excludes fossil fuels.

B

  • Bio-Based Material        “Bio” is greek for life. Bio-based materials refer to a products manin constituent consisting of substance(s) originally derived from living organisms. These substance may be natural or synthezied organic compounds that exist in nature.
  • Biodegradable   Something that has the ablility to break down and decompose relatively quickly in a natural manner  without causing harm.
  • Biofuel           Fuel produced from renewable resources, especially planl biomass, vegetable oils, and treatedmunicipal and idustrial wastes. Biofuels are considered neutral with respect to the emission of carbondioxide because the carbon dioxide given off by burning them is balanced by the carbon dioxideabsorbed by the plants that are grown to produce them. The use of biofuels as an addivive to petroleum-based fuels can also result in cleaner burning with the less emission of carbon monoxide andparticulates
  • Biomass
    1. Ecology : the amount of living matter in a given habitat, expressed either as the weight of organisms
    per unit are or as the volume of organisms per unit volume of habitat.
    2. Energy: organic matter, like plant matter, that can be converted to fuel and is therefor regarded as a potential energy source.
  • Bulk Soap and Amenities          Soap, shampoo, conditioner, and lotion provided from a bulk dispenser rather than in individualpackages, This approch saves time and money for the loading properlty and natural resources andlandfill contributions by cutting down on the pacaging.
  • Bioaccumulation   The accumulation of higher and higher concentrations of potentially toxic chemicals in individualorganisms. It occurs in the case of chemicals that are ingested but cannot be broken down or excreted. Biomagnification is the bioaccumulation occurring through several levels of a food chain.
  • Bio-magnification   Similar to bioaccumulation with the distinction being that bioaccumulation occurs within a food chain(trophic level) and bio-magnification is the same process across different trophic levels.
  • Bio-diesel    A renewable fuel produced by a chemical reaction of alcohol and vegetable (or animal) oils, fats orgreases. Through a refinery process called transesterification, the reaction removes the glycerin, a byproduct
    that can harm the engines. The resulting biodiesel can be used in any normal petrodieselengine, in pure form or in different blends.
  • Biodiversity    Biodiversity embraces the variety of genes, species and ecosystems that constitute life on Earth. Many believe that we are currently witnessing a steady loss of biodiversity, with profound consequences forthe natural world and for human well being.

C

  • Carbon Dioxide (Co2)   A heavy, odorless, colorless, deadly gas present in the air. It is exhaled by animals and utilized by plants during photosynthesis. Additional carbon dioxide is created by the combustion of fossil fuels or vegetable matter, among other chemical process. It is an important greenhouse gas because of its ability to absorb infrared sun rays.
  • Carbon footprint   The amount of carbon damage you personally do to the planet.
  • Compostable Disposables    Sometimes the use of disposable service items can’t be avoided. In those cases we want to give credit to the properties that choose disposable items, like paper napkins and corn-based plastic, which are biodegradable.
  • Composting         The act or process of preserving and renewing though careful management the environment and of natural resources resulting in their highest economic, social or health benefits.
  • Conservation    The act or process of preserving and renewing though careful management the environment and of natural resources resulting in their highest economic, social or health benefits.
  • Conventional Power      Power produced from non-renewable fuels like coal, oil, nuclear and gas that are commonly used by humans today.
  • Cotton Towels and Linens        Cotton products don’t add VOCs to the air, thus helping air quality in guestrooms where they are used.Towels and linens that are a blend of cotton and synthetic fabrics aren’t sustainable because of their reliance of petrochemicals. Organic cotton is even better because of their non-use of petrochemicals.
  • CSR (Corporate Social Responsibility)      The continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community, society, and the environment at large.
  • Carbon Credits    Certificates that represent a reduction of greenhouse gases in the atmosphere. Projects that prevent the generation of greenhouse gases or remove greenhouse gases from the atmosphere earn these credits,which can in turn then be “sold” to other businesses and individuals to “offset” the emissions they generate. One carbon credit is the equivalent to a saving of one tonne of carbon dioxide (CO2).
  • Catalyst      A substance that increases the rate of a chemical reaction, but which is left unchanged by the reaction.
  • Clean Production     Designing products and using manufacturing processes in harmony with natural ecological cycles. It claims to eliminate toxic wastes and inputs and promotes the sustainable use of renewable energy and materials.
  • Climate Change     The study of the variation in the Earth’s climate over a period of time. The changes can be due to the earth itself, forces outside the earth, or as is known more recently, by human (anthropogenic) activity.
  • Climate Neutral
    The process of reducing and offsetting carbon emissions by an entity (human, business, naturally occurring) with activities that reduce, sequester, or offset carbon output sources. Offsetting refers to the process of purchasing carbon credits.
  • Closed Loop Supply Chain   This is when a supply chain process completely reuses, recycles or composts all material used. A supply chain is the system of organizations, people, activities, information and resources involved in moving a product or service from supplier to customer.
  • Cogeneration       The production of electrical and thermal energy simultaneously from the same fuel source. This could be the surplus heat energy from an electrical plant being used to heat water or used as a fuel for any other purpose.
  • Cradle to Cradle  Term made popular by William McDonough & Michael Braungart that maps out production techniques that are essentially waste free. In cradle to cradle production all material inputs and outputs are seen either as technical or biological nutrients. Technical nutrients can be recycled or reused with no loss of quality and biological nutrients composted or consumed.
  • Concentrate    A product that must be substantially diluted with water to form the appropriate solution for use.
  • Cost-Effective   Producing positive results in proportion to the expenditure of resources (e.g., time, money, materials,etc.) and having a return on investment period less than or equal to three years.

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

Program # 2 Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10 How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.