HospitalityEducators.com discussesThe Changing Landscape in Global Hospitality Education and Training with Dr. Marc Clark, CHA CHO CHE

 HOSPITALITY CONVERSATIONS

with Dr. Marc Clark, CHA CHO CHE  By Dr. John Hogan CHE CHA MHS

 The Changing Landscape in Global Hospitality Education and Training

The economic forecasts remain mixed, but the overall message shared in many publications, news stories and online services implies a more optimistic outlook in hospitality and the hotel industry in the foreseeable future. This positive upswing will mean the need for both additional staff and increased training in evolving markets.

In this series of “HOW TO” columns titled HOSPITALITY CONVERSATIONS, I chose a topic that is of universal interest to all hotel managers, human resource professionals and associates themselves :

How To Provide Training and Professional Development that positively hits the target of engaging staff in meaningful programs while providing measurable results.

For this topic, I contacted a well-known professional in the industry, Dr. Marc Clark, CHA CHO CHE of Kentucky. Clark is a hospitality veteran of more than three decades, with a strong reputation as a corporate educator. In his career, he has conducted over 3,400 domestic and international seminars in such locations as Mexico, Canada, Panama, Thailand, Taiwan, India, Switzerland, Spain, Africa, Puerto Rico and the Caribbean.

We are all aware of the dramatic changes in both our customers and staff, as the global shift in travel and employment opportunities continues to evolve. With that in mind, I asked the following questions about adult learners:

QUESTION 1: What different teaching styles and practices might you use today when you are lecturing in India compared with Switzerland ?

  •  My teaching/educating style and practices today are similar, whether I am presenting to a group of hospitality students in Anand-Gujarat, India or an assembly of university faculty members in Leysin, Switzerland. Success with these groups evolves from the adult learning conditions that are set into practice to aid in the learning process.
  •  I support open discussion.
  •  I believe that participants in any educational gathering should be allowed to intellectually challenge, discuss and question ideas, methods, and issues that have been brought forward. Such dialogue takes learning beyond the basic level of retention of information and brings participants into higher levels of thought. It is statistically proven that the greater an individual’s involvement is during the learning process, the better their understanding, retention and transfer of information occurs.
  • Understanding how people learn is also critical to the learning process.

People learn in different ways. There are visual learners who learn by seeing, auditory learners who learn by hearing and tactile-kinesthetic learners who learn by doing.

Taking time to research facts about a group that I will be spending time with aids me in selecting the proper method or methods and support media that will be used in presenting content.

I do believe that the learning experience should be up-beat, informative, engaging, relevant and connected to real issues. There must be practical issues in which the learning can be applied.

Teaching and learning is a two way street, that when traveled should be fun no matter what direction you are moving.

QUESTION 2: You have been the team leader for training programs at such diverse organizations as Ponderosa Steakhouses and Opryland Hotel. How are adult learners different from the students of 20 years ago?

  1.  First is the realization that the world has radically changed. Technology has seen to that, as has the social scene. Attitudinal differences between generations are somewhat startling. It is no longer possible to think workers have the same approach to living, working or learning as those who came before them.
  2. The adult learner today is becoming more tech-savvy simply because it has become a survival technique. Individuals are in some way, shape or form connected 24/7 via a mobile device or a PC. Social media tools such as wikis, blogs, and social networks provide immeasurable opportunities to connect and expand their horizons.
  3. I believe that today’s learners differ from the traditional learner of two decades ago in the following ways:

• They are inundated by massive amounts of information coming in from many sources.

• They parallel process and are skilled multi-taskers.

• Attention spans are shorter so learners prefer bite-size chunks of content to deal with and process.

• They seek relevant information that can be applied immediately (prefer to learn “just-in-the- nick-of-time)

• Collaborating, sharing and exchanging ideas with others are important. Creates a sense of community.

• Enjoy learning through fun (games, simulations, interactive activities).

• These form an environment of discovery.

——————————————————————————————–

“The least of learning is done in the classroom.” Thomas Merton,[1] (1915-1968)

[1] 20th century American writer, who was a poet, social activist and student of comparative religion. A monk of the Abbey of Gethsemani in Kentucky, he wrote more than 70 books and scores of essays and reviews. He was was also featured in National Review’s list of the 100 best non-fiction books of the century

_________________________________________________________________________________________________________

Dr. Clark , CHA  CHO  CHE (smartbizzonline.com)  is the author of SMART MANAGEMENT and The Manager’s Toolkit: 61 Building Blocks for Success and he serves as a Senior Advisor for GATE Hospitality University in Katmandu, Nepal. The American Hotel & Lodging Association presented Dr. Clark with its prestigious Lamp of Knowledge Award, identifying him as an outstanding national educator and the Asian American Hotel Owners Association awarded Dr. Clark the Certified Hotel Owners (CHO) designation.

  • He has published over 300 managerial articles on such topics as human resources, organizational development, training & education, soft skills development, sales & marketing, hotel operations, and customer service.
  • He was the first recipient of the National Career Achievement in Human Resources Training Award, and received the Distinguished Public Service Award from the State of Tennessee for contributions to the area of hospitality/service training. He holds the designations of Certified Hotel Administrator (CHA), Certified Human Resources Executive (CHRE) and Certified Hospitality Educator (CHE) from the American Hotel & Lodging Association.
  • Dr. Clark is a Founding Associate of HospitalityEducators.com,  a consortium of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. Services are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

__________________________________________________________________________________________________________

 Keys to Success Hospitality Tip of the Week: Focus on Hotel Service

Cross-train at least one person in another department next week. This will communicate your commitment to the development of the individual, who will appreciate the recognition. It will also help at least two departments in staffing and quality delivery. This is essential in these times of tight budgets and high customer expectations.

KEYS TO SUCCESS is the umbrella title for my programs, hospitality services and columns. This year’s writings focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, and a number of HOSPITALITY CONVERSATIONS.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements ………….

And remember – we all need a regular dose of common sense.

Autographed copies of LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES are available from THE ROOMS CHRONICLE http://www.roomschronicle.com, and other industry sources.

All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

Consulting Expertise and Research Interest

  1.  Professional Development for the Organization and the Individual
  2. Sales Management and training
  3. Turn-around and revenue management
  4.  Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

 

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Recommended Reading from HospitalityEducators.com | An Exceptional Classic Worth Reading Again!

         Up the Organization:

How to Stop the Corporation from Stifling People and Strangling ProfitsUp the Organization

 

This is a 30 year old classic I recently re-read for the 3rd time. It has logical and pragmatic approaches in bite size messages that remain timely.

Robert Townsend established himself and his company as the one “who tried harder” to meet customer needs. (Yes, the Avis CEO)  This book is an ABC manual of common sense business strategies beginning with Advertising and ending with Wearing out one’s Welcome. He tackles nepotism, useless meetings, egos, in house politics, accountability and much more.

Townsend co-authored work with Tom Peters later in his career and one can see the influences they shared and believe in.

The chapters are the equivalent of exceptional conversations and bullet point in focus as logical in do’s and don’ts. Following are a handful of examples:

  •  Alphabetical order
  • Budgets
  • Call yourself up
  • Computers and their priests
  • Conflict within the organization
  • Delegation of authority
  • Family baggage
  • Headhunters
  • Killing things, VP in Charge of
  • Meetings
  • Mistakes
  • Mistresses
  • No-No’s
  • Office Hours
  • Promotion, from withing
  • Small companies
  • Time: three thoughts on it
  • Training
  • Underpaid
  • Vacations Policy – Go when you please

An excellent read- a classic!

In fact, it so impressed us with its timelessness that we have created two Keys to Success programs for 2012 to complement the approaches mentioned in this book and personalized to hospitality.

Program(s) # 2 and 11

Step by Step Operational Solutions – Making the Correct Decisions   (Keynote)

How to Stop Your Profit Drain  (Interactive Workshop)

 

Overview

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Attendees Will Learn to:

ñ  Use a SWOT analysis

ñ  Build Collaborative Teams

ñ  Examine options in Financial Considerations

ñ  Apply The 4 Pillars of Financial Success

 SPECIAL FEATURE

All attendees receive a 90 day Membership in  HospitalityEducators  and the option to continue with no registration fee (an additional $59 savings)

   Success does not come by accident or chance.        

 Contact us for assistanceJohn.Hogan@HospitalityEducators.com or 602-799-5375  

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35

Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,Hotel Common Sense™ , THE P-A-R PRINCIPLE  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

     John Hogan, Certified Hospitality Educator (CHE), Certified Hotel                                      Administrator (CHA), Certified Master Hotel Supplier (CMHS)

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

  1. Turn-around and revenue management
  2. Professional Development for the Organization and the Individual
  3. Customer Service
  4. Making Cultural Diversity Real
    1. Developing Academic Hospitality programs
    2. Medical Lodging Consulting
    3. Sales Management and training

 

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

 

 

 

Dr. John Hogan CHA CHE

A surprising selection (to some) of the Best Hotel In the World and Observations from HospitalityEducators.com

 Observations from    HospitalityEducators.com on the          “Best Hotel in the World”

We all have preconceived notions of the word “best”.  When defining the “best hotel in the world”, that definition will likely have different connotations for most of us.

Does the “best” have to be part of a brand? Does it need to be in a major city?

Must it have all of the latest in high tech amenities, or does high touch play more of a role?

In these days of instant communication of information, traveler reviews, 3rd party quality assessments and more, identifying the “best” may be a challenge.  Or perhaps not.

 Image: Singita Game Reserves

Travel + Leisure just declared Singita Grumeti Reserves in Tanzania’s Serengeti National Park to be the best hotel in the world.

It received a score of 98.44 out of 100 on a list based on reader surveys.
The hotel, which is made up of two lodges and a tent camp, offers unparalleled luxury in the thick of the wild.

It is located on the migratory route traversed annually by more than a million wildebeest, providing guests with incredible photo opportunities from their bedroom windows.
Despite its remote location, Singita’s guests are treated to five-star service and accommodations.

Rooms in the tents and villas start at around $1,095(54000RS) per person per night; rates include daily game drives, food, and drink.

The top 25 hotels in the world are listed at the end of the article  following the photos – enjoy either below or at

Travel & Leisure Best Hotels in the World

 

  • Luxury suite at Singita Ebony Lodge
  • Private plunge pool at one of the Singita Ebony Lodge suites
  • Main lounge at Singita Ebony Lodge
  • Lower deck at Singita Ebony Lodge
  • Aerial view of Singita Ebony Lodge and the Sand River
  • Exterior of a luxury suite at Singita Boulders Lodge
  • Boulder in our wine cellar which gave Singita Boulders Lodge its name
  • Private bathroom overlooking the Sand River at Singita Boulders Lodge
  • Main lounge at Singita Boulders Lodge
  • Luxury suite at Singita Boulders Lodge
  • Twilight dinner at Singita Boulders Lodge pool
  • Verandah at dusk at Singita Castleton Camp
  • Bedroom at Singita Castleton Camp
  • Bush breakfast at Singita Castleton Camp
  • Verandah at Singita Castleton Camp
  • Luxury suite at Singita Boulders Lodge

Helping Hotel Owners and Hotels Succeed!

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

Sign Me Up!

With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 website for both brand affiliated and independent hotel owners and managers.

  This site can help you solve your problems now!

Special Limited Offer
Try our membership FREE for 24 hours
Use Code TRIAL24

◊◊◊◊◊◊

Join Now Bonuses

  1. Bonus #1 Free Autographed Book with Membership – A Common Sense Approach to Effective Hotel Sales
  2. Join Now Bonus #2 for joining: e Book Strategies for Sales & Marketing
  3. Join Now Bonus #3 One-on-One Q & A with Dr. John Hogan. CEO and Co-Founder of HospitalityEducators.com

 

Top 100 Hotels

Rank ’10 Name Score
1 Singita Grumeti Reserves (Sasakwa Lodge, Sabora Tented Camp, Faru Faru Lodge), Serengeti National Park, Tanzania 98.44
2 Singita Sabi Sand (Ebony Lodge, Boulders Lodge, Castleton Camp), Sabi Sand Wildtuin, South Africa 97.95
3 Royal Malewane, Kruger Area, South Africa 97.88
4 ol Donyo Lodge, Kenya Game Parks 97.71 Debut
5 Oberoi Udaivilas, Udaipur, India 97.70
6 Triple Creek Ranch, Darby, Montana 97.10
7 Mandarin Oriental Dhara Dhevi, Chiang Mai, Thailand 97.00
8 Oberoi Rajvilas, Jaipur, India 96.92
9 Kirawira Luxury Tented Camp, Serengeti National Park, Tanzania 96.71
10 Serengeti Migration Camp, Serengeti National Park, Tanzania 96.50
11 The Lodge at Kauri Cliffs, North Island, New Zealand 96.25
12 Fairmont Mount Kenya Safari Club, Nanyuki, Kenya 95.64
13 Posada de Mike Rapu, Explora Rapa Nui, Easter Island 95.47 Debut
14 Oberoi Amarvilas, Agra, India 95.33
15 Nisbet Plantation Beach Club, Nevis 95.24
16 La Résidence Phou Vao, Luang Prabang, Laos 95.20
16 Four Seasons Resort, Carmelo, Uruguay 95.20 $
18 Ngorongoro Crater Lodge, Tanzania 95.14
19 Palacio Duhau, Park Hyatt, Buenos Aires 94.97
20 Mombo Camp and Little Mombo Camp, Okavango Delta, Botswana 94.82
21 Hotel Caruso, Ravello, Italy 94.75
22 Little Palm Island Resort & Spa, Little Torch Key, Florida 94.56
23 Mandarin Oriental, Bangkok 94.49
24 Stafford London by Kempinski , London 94.40
24 Blackberry Farm, Walland, Tennessee 94.40

HospitalityEducators.com shares the HBS video on the Basis for Much of Modern Business Strategy

The Five Competitive Forces That Shape Strategy

An Interview with Michael E. Porter, Professor, Harvard University. Porter’s five competitive forces is the basis for much of modern business strategy. Understand the framework and how to put it into practice, as it is very applicable to hotels and hospitality businesses

This is one of hundreds of resources available @ HospitalityEducators.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com recommends an Excellent Resource for Corporate & Professional Trainers

They Snooze, You Lose: The Educator's Guide to Successful Presentations
They Snooze, You Lose: The Educator’s Guide to Successful Presentations
by Lynell Burmark
5.0 out of 5 stars Two Audiences for this Well Written Resource
An Excellent Resource Corporate and Professional trainers may not have to deal with the dozing crowd as often as some classroom environments, but they face the real challenges of both motivating and training individuals of multiple generations in the same groups.

In my career as both an academic (college) and a corporate educator, I have delivered literally thousands of classes and seminars and attended many more. In both the ones I attended or presented, I have always learned “just one more thing” about interacting with attendees with each session.

Lynell Burmark has an interesting and extensive background as primarily an educator has exposed her to many different kinds of students. I find that her overall approaches in this text are well-crafted, with adequate but not too much useless details and trivia.

I believe this book has two potential audiences:
1. Traditional teachers who are trying to avoid the ” snooze” syndrome the title implies. This book offers insights not likely to be picked up at an annual teacher development day.
2. Corporate and Professional trainers and presenters who may not have to deal with the dozing crowd as often, but face the real challenges of both motivating and training individuals of multiple generations in the same groups.

I find this book positions itself with certain positive resources:
1. The 12 chapters flow well and are easy to follow
2. The messages address both the technological and the human side of presentations
3. There are basic training activities in each chapter that will have value by degrees to different people
4. A cautionary message on the dangers of what has been called “Death by PowerPoint”
5. Blending music, stories and images
6. A recap of ten “should-dos”
7. A interactive DVD that includes royalty free musics , bonus sideshows and a general chapter review

We have all heard exceptional and dreadful speakers. While some of this message is basic, the strengths substantially outweigh the limitations!

This is one of the hundreds of resources available to members at www.HospitalityEducators.com

John Hogan
HoganHospitality
HospitalityEducators

The hotel and hospitality industries traditionally face high levels of staff turnover and do little to combat the huge cost in recruitment/training dollars, in guest satisfaction and in profitability.  This Harvard Business School interview shares the five steps necessary to excel at work

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com shares a HBS video on The Path to Peak Performance

 What is the Path to Peak Performance for

Hotel Management in 2012?

   Dr. Edward M. “Ned” Hallowell outlines the five steps necessary to excel at work: select, connect, play, grapple and shine.


A You Tube commentary shares the insight

“Excellent video well worth watching. Easy to understand and shows the importance of having real honest conversation with people in work and the importance of getting the hiring decision right. Hiring people is an investment decision both for the individual and the organisation. Real engagement comes from within each individual that why Dr Hallowell’s model is really powerful. “

The hotel and hospitality industries traditionally face high levels of staff turnover and do little to combat the huge cost in recruitment/training dollars, in guest satisfaction and in profitability.  This Harvard Business School interview shares the five steps necessary to excel at work

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.