One of the best books on thinking I have read in quite a while. Read why!

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Why is this is such a good  best books on thinking ?  The answer is because  it tackles issues or flaws that we all deal with whether we think about it or not AND it provides logical ways to address them through exercises and examples.

Matthew May has authored a crisp book to assist us in dealing with our thinking. May, an experienced instructor and facilitator, understands how to recognize common traps that affect all of us and limit effective thinking in tackling problems.

First the flaws:

1. Leaping – We all have a tendency to look for solutions or jump to a conclusion BEFORE we really examine or think about an issue or problem

2. Fixation – Each of us has some built in preferences or bias that we tend to use without stopping to think

3. Overthinking – Doesn’t every one of us make our own life more complex when we over analyze and sometimes create problems that really may not exist

4. Satisficing – An imaginary word that describes how we too often seize ways to deal with issues or problems that are really very average or ho-hum. We know we can do better!

5. Downgrading – Dummy-ing our understanding of a problem or situation so we can find fast and easy “solutions”

6. Not Invented Here – This may be one of the most understated flaws in global business – if we didn’t think of it, it cannot be very good. Why do we invent problems for ourselves?

7. Self-Censoring – We all have a bit of fear of an idea being rejected, so we don’t offer it

May addresses each of these and suggests alternative approaches to tackle each of these every day issues and problems.

What I enjoyed the most about the book are the case studies with real world people conducted by the author. He also sets 15 different puzzles for readers, and we recognize that we may not know all the answers because we have some of the 7 flaws in our mind set. These are amusing scenarios

A quote by Albert Einstein starts off each chapter that summarize that flaw to be discussed, and this introduces the notion of how we all want to be correct and avoid failure. Yet, we have also learned from Benjamin Franklin, Thomas Edison, George Washington Carver and others that we need to make mistakes so that we can improve ourselves and our environment.

Highly recommended!

   About John J. Hogan

John J. Hogan, CHA CMHS CHE CHO is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Specific new services, workshops and keynote topics can be found at  johnjhogan.com , including

WHAT THEY DON’T TEACH YOU AT HOTEL SCHOOL

 IT’S THE SIZE OF YOUR IDEA, NOT THE SIZE OF YOUR BUDGET

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.

Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

Contact: John Hogan John.Hogan@HospitalityEducators.com /              602-799-5375

Recommended Reading – Business History of a Technology Innovator

making the world better

 I was surprised to see so many IBM retired and former employees reviewing and quoted in this book, but on reflection that makes sense. IBM for the past 100 years now has played a major role in the evolution of both US and global business history.

The book at times is a bit too anecdotal for the person who may not be a techie or who may not care about the details of some of the IBM story but overall it hits the mark.

In the three major sections, they cover:

1.   The science – this is the pioneering segment of how to move from the incredible basics to the foundations of meaningful technology for the every day person.

2.   Thomas Watson Sr had adopted the slogan “THINK” in 1911 and section 2 addresses the evolution of creating economic value from knowledge. IBM did not do everything “right” but they did help to create the concept of the modern corporation.

3.   Making the World Better completes the circle and shares global stories of balancing business, values, ethics and profitability while dealing with governments and greed.

Regardless of how one feels about certain kinds of computers or high tech, this is worth the read.

About John J. Hogan  

John J. Hogan, CHA CMHS CHE CHO is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.  Specific new services, workshops and keynote topics can be found at  johnjhogan.com 

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.

Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

Contact: John Hogan John.Hogan@HospitalityEducators.com /              602-799-5375


RECOMMENDED READING: POSITIVE INTELLIGENCE Why Only 20% of Teams and Individuals Achieve Their True Potential AND HOW YOU CAN ACHIEVE YOURS

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Stanford University Faculty member Shirzad Chamine lectures at on Positive Intelligence (PQ), where IQ and EQ are all part of the every day world of communication and interaction.    Chamine uses the terms of Sage and Saboteur and describes an internal battle struggle between the one who has access to your wisdom and insights (Sage) and the Saboteurs as internal enemies of us all.

The author identifies ten Saboteurs

  1. Judge
  2. Stickler
  3. Pleaser
  4. Hyper-Achiever
  5. Victim
  6. Hyper-Rational
  7. Hyper-Vigilant
  8. Restless
  9. Controller and
  10. Avoider

The author claims that one can improve your PQ considerably in as little as three weeks, which the recognized period to change habits. He claims that with an improved PQ, both individuals and teams in a range of areas from leaders to salespeople perform 30-35% better on average, and be less stressed as well.

The book is organized follows:

  • Part I: What Is Positive Intelligence and PQ?
  • Part II: First Strategy: Weaken Your Saboteurs – discusses ways to decrease the power the negative voice(s) have so that you are less likely to be sabotaged by your own thoughts and perceptions.
  • Part III: Second Strategy: Strengthen Your Sage
  • Part IV: Third Strategy: Build Your PQ Brain Muscles
  • Part V: How to Measure Your Progress
  • Part VI: Applications
  • Appendix A: PQ Brain Fundamentals

Charmine claims to show how anyone can take tangible steps to unleash the vast, untapped powers of the mind and develop new brain “muscles,” by accessing untapped powers with energizing mental “power” games.

We all have have habits that inspire to demotivate us . Chamine highlights and remind us that it is those habits and practices that may be the blockage that is limiting or group or individual growthI find that PQ has definite, real value, and the statistics in the book are appealing, but I also recall it remains a blend of PQ, EQ and IQ that all impact results

Self-help books are inspiring, yet as I read this I am not certain if there really is anything new here or is it the same stuff as many other similar books but with different names.

I try to be a common sense person and feel the need to step back and read this book slower than I read most books to see for myself if the 21 days can make the difference and change habits

About John J. Hogan

John J. Hogan   John J. Hogan, CHA CMHS CHE CHO is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.    Specific new services, workshops and keynote topics can be found at  johnjhogan.com  

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.


Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

Contact: John Hogan John.Hogan@HospitalityEducators.com  / 602-799-5375

Nothing Changes Until You Do

Good lessons – recommended reading over a two week period, in small tastes and taking time to sink in.   This book is a series of contrasts.

 

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The contrasts are an evolution of time and are generally positive and to the point.

I am not familiar with the career of Mike Robbins as a ballplayer, but it can be interesting to see the world from a different profession than our own. Some can say that most readers don’t really care about his ego and success in baseball, yet we all care about our life story and that is what we know about.

The author’s writings style uses an easy to read format and the chapters are short and bite sized. This is a book from Hay House publishing and one can see the values and approach that many of their authors use.

In particular, I like the following chapters
* Chapter one – focus on what really matters
* Chapter six – ask for help
* Chapter seven – don’t get caught in the trap of comparison
* Chapter 10 – don’t take yourself too seriously
* Chapter 13 – give yourself permission to make mistakes
* Chapter 17 – remember that it’s not the circumstances, it’s you
* Chapter 18 – appreciate people
* Chapter 20 – give yourself permission to cry
* Chapter 24 – practice gratitude
* Chapter 27 – remember that you are much more than what you do
* Chapter 31 – be easily amazed
* Chapter 37 – focus on what you can control
* Chapter 40 – live like you’re going to die (because you are someday)

I read two books a week, with one novel and one for something to expand my mind in a different direction. I doubt if there is much information in this book that many of us have not been exposed to previously, yet we all realize that we must keep repeating the lessons that are hard for us to learn if we are to gain from their strength.

This is a good book and a recommended reading over a two week period, in small tastes and taking time to sink in.

John Hogan, CHA CHMS CHE CHO
HospitalityEducators
Hogan Hospitality

11 Lessons in Leadership from the Greatest Winner in the 20th Century

The 2016 NBA championship has concluded and the Cleveland Cavaliers have been able to bring home a “best of category” for the 1st time in sports in five decades. The Minnesota Lynx are the current WNBA champions.

Russell Rules This book was written by a professional who is the Greatest Team Champion in the 20th Century in ALL sports.

The messages are all about: Team, Leadership and Accountability

RECOMMENDED READING – RUSSELL RULES

Sports have a certain effect on people everywhere in the world. This effect can include excitement and enjoyment when our team wins, and frustration and disappointment if the outcome is not what we hoped for.

Bill Russell became a sports icon with reason. He is an original, with more championships than any other team player as evidenced by his recognition in being named the 20th century’s greatest team player by Sports Illustrated and HBO called him the greatest winner in the 20th century. He was the 1st African American to coach a professional sports team and won two championships as a player/coach without even an assistant coach. He won championships in the NCAA, the Olympics and an NBA championship  all in the same year (1956).

The book, RUSSELL RULES is a collection of basketball and personal examples from Russell’s career. The balance between sports, business and personal integrity is clear, easy to follow and is genuinely interesting, whether one likes sports or not.

The 11 lessons address commitment, team decision processes, accountability, change, discipline, the need for the desire to win and a number of how-to business examples. These lessons include easy to follow messages on ego management, active listening, setting standards and meeting them, seeking and encouraging perfection, building mutual trust, positive control, using imagination to to enhance performance, leadership by establishing and reinforcing discipline, as well as earned delegation and finally, always looking for the win, whatever the odds.

Russell has not been an active part of the Celtics in recent years, but in a 2008 televised interview with the current center, Kevin Garnett, one could hear that his public words of counsel and planning reflected what must have been said in private between the two men of different generations. Russell expressed that he felt the current Celtic team could win two or three championships if they played as a team. Those exchanges were meaningful to me as part of team, leadership and accountability in every day examples of life.

_______________________________________________________
On a related note (after this book was written), in February of 2011, US President Barack Obama awarded Bill Russell with the Presidential Medal of Freedom, the United States’ highest civilian award. This recognition is given to men and women who have “made an especially meritorious contribution to (1), the security or national interests of the United States, or (2) world peace, or (3) cultural or other significant public or private endeavors.” The White House issued the following statement regarding Russell’s honor.

Bill Russell is the former Boston Celtics’ Captain who almost single-handedly redefined the game of basketball. Russell led the Celtics to a virtually unparalleled string of eleven championships in thirteen years and was named the NBA’s Most Valuable Player five times. The first African American to coach in the NBA–indeed he was the first to coach a major sport at the professional level in the United States–Bill Russell is also an impassioned advocate of human rights. He marched with Dr. Martin Luther King, Jr., and has been a consistent advocate of equality.

The book epilogue has an outstanding message ” making CELTIC PRIDE work for you. I urge you to read this resource and enjoy!

As always, feedback or comments are welcome
John Hogan CHA CHE CMHS CHO
HoganHospitality
HospitalityEducators com

Recommended Reading/Viewing from John J Hogan|Stories Of The Women and Men Lost On September 11

By John Hogan, CHA CMHS CHE CHO
September 10, 2015

2001-2015 = 14 years of memories, lessons learned and values appreciated

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state. The 100% closing of all airports nationwide, of some roads, and of many government and business centers was an eerie sensation for the week that followed.

In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube and then read the short recap of real people’s lives that follow.

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

While this blog first was published last year,  the lessons we learned from each other and about inner strengths are worth another look.

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

  • Robert, there’s another plane coming
  • Dad, I gotta go. There’s smoke in here now
  • Take care of my kids
  • She still lives in his dreams
  • She opened up his world
  • A recovered ring completes a circle of life
  • He made every day a party
  • That day, she learned she was pregnant
  • After 20 years, they still held hands
  • A hero by any definition
  • He ignored his own order to flee
  • Firefighting was all he talked about
  • He dreamed of a school for autistic kids
  • She beat Hodgkin’s and eased others pains
  • Her family’s first college graduate
  • Death in a place of prayer
  • They knew what was important
  • She kept going back in
  • A rescuer who wouldn’t be stopped
  • A coach who brought out kid’s potential
  • Her husband watched her disappear
  • She tried to block the cockpit
  • The man who said “let’s roll”
  • He stayed to check on an elderly colleague
  • A cool army vet who helped others evacuate
  • He saved his wife, but not himself
  • A son is born as a father is mourned
  • and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.   This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

A New Look at Family Business, the American Dream and Hospitality

By John J. Hogan, CHA CMHS CHE CHO

This should be either a required or recommended reading for hospitality and business development courses in Universities, as it sheds a different perspective on what should be important to define and achieve success.

Each of us feels we walk our own path and face our own individual struggles in life, and it is startling at times to realize how much we as people have in common regardless of our place of birth, our religion and our livelihood.

This 236 page book by Dr. Bharat Shah covers approximately 50 years in his journey and is an excellent example of the many life challenges we all face, whether the same or similar.

AMERICA – MY DESTINY contains a series of surprising contrasts in one family’s journey in India and the United States as they worked diligently to identify and embrace the best of both countries. The story takes place during a time when letter writing was the normal method of communication. Email, texting and cell phones were all in the future. The loneliness endured through separation of time and distance is expressed with such emotion as to be palpable for the reader.

Stories of the father’s successes and failures in business are detailed with examples of the bribery and corruption that was part of the everyday business world in the 1940s and 50s in India. The detailed descriptions of education in both countries reflect the sometime extreme efforts in learning new languages and new subject matter. The author shares the experience of adapting from a small village to a large city with the difficulties of trying to fit in. Education often comes from the classroom, but the author shares the life knowledge acquired in the street while moving to new cities, new states and finally a new country.

Discrimination is unfortunately real throughout the world, and the author relates heartfelt stories of intolerance felt at times in both countries. Some of the prejudice was based on religion, some on race; some appeared in business while other incidents were more personal.

The book offers insights on how life and personal relationships based on trust, integrity and honor were built over time. Dr. Shah explains how he came to study in America, because his bachelor’s degree earned in India was not enough of a basis for continued Indian education to become an engineer or doctor (the preferred paths for Indian men at the time). His stories of interacting and gaining knowledge about life in the US are touching and filled with many ups and downs as he first earned a Master’s Degree at the University of Tennessee in Knoxville and then a PhD at the University of Utah in Logan.

The story continues in the late 1960s when the Vietnam War is still ramping up, jobs are scarce and the American dream is not quite as clear. Dr. Shah is recruited by Nabisco and sent to Parsippany New Jersey where he uses his degrees in food science . Several years later, he moves to Winston Salem NC to work for RJ Reynolds Foods where he continues his professional development in research and quality assurance.

Dr. Shah shares human interest stories of cross country drives to new jobs in a 1954 Pontiac or a 1971 Plymouth Duster – both without a radio or air conditioning, as these were options not in the budget. He tells of his three year courtship, which was conducted totally by mail. The reader can feel the challenges of religion and finances that the two families had to address, which was not easy in the 1960s in India.

The author’s father had an entrepreneurial spirit in India, and Dr. Shah apparently inherited it. He shares stories over a ten year period of ventures from gift shops to imported shoes. Some involved life time friends, while others unfortunately included partners who became greedy and broke the trust. Dr. Shah did not lose faith in himself or America, but continued to grow professionally. He did not want to enter the motel business as his brother-in- law did, but he did earn a commercial realtor license in North Carolina. This led to his first unintentional entry into the lodging industry, which became a life changing event.

He discusses learning about the workings of the political systems in North Carolina and how he discovered that business people can make a difference in their communities and states regardless of their place of birth.

Bharat is quite open about the mistakes he and his wife Milan made in their early days in hospitality, and how their belief in themselves combined with a focused dream gave them strength to move forward as they fine-tuned their business skills. They dabbled in apartment ownership, but recognized that working with honest partners could allow them to acquire or develop profitable hotels and achieve successes not possible in India.

Many businesses in America are family businesses and Dr. Shah describes how his family business came to include his two sons. Today, the Noble Investment Group is an exceptional example of how to achieve this on a larger scale. There are more than two dozen photographs in the book – some of family, some of business and all contribute to the flow of the stories shared.

Bharat devotes several chapters on the value of leadership and communication. He shares the values he found in working with others as an early leader in the Asian American Hotel Owners Association (AAHOA), which was created to provide Indian hotel owners a united voice in the industry. His stories of the early days with no staff, donated office space and an uncertain future all contribute to the overall story of how many Indians sought to overcome obstacles by cooperative efforts rather than confrontation. His comments on the insights and values provided by Mike Leven (then president of Days Inns) add to the authenticity of the 25 year history of AAHOA in 2014.

There are narratives of sibling sickness and contrasting healthcare systems. Dr. Shah relates personal medical issues that he has dealt with in the last 15 years without complaining, but solely to help readers appreciate the evolution of medical care over time.

The final chapter is directed at the new generations of Indians whose families have migrated to America. He offers his insights on family, education, leadership and values to those who may or may not be involved in what became his industry.

While I did not work directly with Bharat, I have met him several times and had the opportunity to interact with him about his journey. His family’s story is one of courage, of being able to adapt and of self belief.

Highly recommended!

Success does not come by accident or chance.

Contact us for assistance.

Hospitality.jpg

Kathleen and John Hogan    #2    DSCN0412John J. Hogan CHA CHE CHO and Kathleen Hogan  MBA CHO are the  co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283,

John Hogan   602-799-5375 or service@hospitalityeducators.com