A reminder about memories from HospitalityEducators.com| Camera Day

In hospitality, we have the opportunity to help visitors, be they on business or personal time, to make and share memories.   Think of those times when you have wished there was someone to take a picture of you with other people or in a special place.  I have personally discovered how appreciative most people are when you offer to take that picture and help them preserve that memory.  I have even been honored when they have included me in some of their memories by including me in a shot as well!

To many people, a camera is a vital tool to record important events in the family and in the world.  It captures the moment…..forever. It creates the memories that we share and look back upon. From the birth of a baby, to high school graduations, people take pictures at a fast click. Year after year, the camera records family vacations, holidays and Christmas. The camera takes pictures of good times, and occasionally a bad time.

Camera Day

When : Always June 29th

Camera Day is best celebrated with pictures. Pictures are invaluable memories of our lives and of the world. They tell stories. Our memories and stories are captured by a camera. With digital technology, using a camera has never been easier. Cameras are now built into cell phones, so you always have a camera with you, ready to record the moments of your life.

George Eastman is the “Father of Photography”.

He didn’t invent photography. He made many photographic inventions, and created the mass production that brought cameras into everyday use by millions, if not billions of people. His most famous slogan “You take the picture, we do the rest.”

Celebrate Camera Day  in a memorable way. Use your digital camera and click the day away!

 

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

Recommended Reading from HospitalityEducators.com | Less Is More: How Great Companies Use Productivity

 

Less Is More: How Great Companies Use Productivity

by Jason Jennings

Recommended

Comment: “Jason Jennings is one of those people who communicates well both in a speech and on paper. I heard him speak several years ago and his messages were concise and down to earth.

This book, published in the now seemingly distant past (2002), shares “people in successful companies” stories and how they do it. The examples he quoted remain solid performers almost a decade later and the reason remains the same: the leadership of certain companies are continuously committed to serving their customers profitably, but not at the expense of their staff.  In hospitality, this too often has not been the case.

The message is clear, simply stated and unfortunately overlooked by so many organizations.  I read this book about 4 years ago and it is as fresh today – so fresh, that I intend to make it’s message into a future workshop.

Your comments and feedback are always welcome!

John Hogan
HospitalityEducators
HoganHospitality

Common Sense Approaches to Effective Hotel Sales

The Keys to Success are results-driven programs aimed at building competitive
advantage. Most of these programs can be offered as either a keynote address or an
interactive workshop.

• From the Chalkboard to the Front Line – Turning Knowledge into Profits
• Step by Step Operational Solutions – Making theCorrect Decisions
• 45 Proven Ways toSucceed in Any Economy
•  THE Service Code
• We Can Do That! – The Customer Service Attitude\
• 10 Hotel Sales Action Steps to Succeed – Anytime, Anywhere
• Hospitality Conversations on …. (a range of topics)
• 10 Hotel Mistakes to Avoid in Selling
• What’s the Problem?
• Questions that Beg Asking
• How to Stop Your Profit Drain
• Seven Options for 2011 Hotel Marketing
• Getting the Most out of Your Franchise Investment
• Three Attributes of Top Hotel Managers
•  Where’s Your Desk?
•  Fifteen Timeless Philosophies in Hospitality
•  Thirteen Strategies toMake Your Hotel More Profitable Now

Info@HoganHospitality.com
Mobile 602- 799-5375
Phoenix, Arizona USA

HOGAN HOSPITALITY KEYNOTE & WORKSHOP OFFERINGS

A service of HospitalityEducators.com|The A B Cs of A Glossary of Sustainability and Green Hotel Terms and Phrases

Sustainability and GREEN HOTELS have an evolving language of terms and phrases that are not always immediately understood.   This introductory piece includes the A B Cs.  The full Glossary of Sustainability and Green Hotel Terms and Phrases is available at www.HospitalityEducators.com

• Abatement      Reducing the degree or intensity of, or eliminating pollution.
• Acid            A corrosive solution with a pH balance less than 7.
• Accountability   Being Responsible for one’s actions.
• Allergen     A Substance capable of causing an allergic reaction because of an individual’s sensitivity to that substance.
• Alternative Energy Renewable energy sources, such as biomass, small hydro, solar, wind, geothermal, tidal energy and photovoltaic conversion systems.It excludes fossil fuels.

B

• Bio-Based Material        “Bio” is greek for life. Bio-based materials refer to a products manin constituent consisting of substance(s) originally derived from living organisms. These substance may be natural or synthezied organic compounds that exist in nature.
• Biodegradable   Something that has the ablility to break down and decompose relatively quickly in a natural manner  without causing harm.
• Biofuel           Fuel produced from renewable resources, especially planl biomass, vegetable oils, and treatedmunicipal and idustrial wastes. Biofuels are considered neutral with respect to the emission of carbondioxide because the carbon dioxide given off by burning them is balanced by the carbon dioxideabsorbed by the plants that are grown to produce them. The use of biofuels as an addivive to petroleum-based fuels can also result in cleaner burning with the less emission of carbon monoxide andparticulates
• Biomass
  1. Ecology : the amount of living matter in a given habitat, expressed either as the weight of organisms
  per unit are or as the volume of organisms per unit volume of habitat.
  2. Energy: organic matter, like plant matter, that can be converted to fuel and is therefor regarded as a potential energy source.
• Bulk Soap and Amenities          Soap, shampoo, conditioner, and lotion provided from a bulk dispenser rather than in individualpackages, This approch saves time and money for the loading properlty and natural resources andlandfill contributions by cutting down on the pacaging.
• Bioaccumulation   The accumulation of higher and higher concentrations of potentially toxic chemicals in individualorganisms. It occurs in the case of chemicals that are ingested but cannot be broken down or excreted. Biomagnification is the bioaccumulation occurring through several levels of a food chain.
• Bio-magnification   Similar to bioaccumulation with the distinction being that bioaccumulation occurs within a food chain(trophic level) and bio-magnification is the same process across different trophic levels.
• Bio-diesel    A renewable fuel produced by a chemical reaction of alcohol and vegetable (or animal) oils, fats orgreases. Through a refinery process called transesterification, the reaction removes the glycerin, a byproduct
  that can harm the engines. The resulting biodiesel can be used in any normal petrodieselengine, in pure form or in different blends.
• Biodiversity    Biodiversity embraces the variety of genes, species and ecosystems that constitute life on Earth. Many believe that we are currently witnessing a steady loss of biodiversity, with profound consequences forthe natural world and for human well being.

C

• Carbon Dioxide (Co2)   A heavy, odorless, colorless, deadly gas present in the air. It is exhaled by animals and utilized by plants during photosynthesis. Additional carbon dioxide is created by the combustion of fossil fuels or vegetable matter, among other chemical process. It is an important greenhouse gas because of its ability to absorb infrared sun rays.
• Carbon footprint   The amount of carbon damage you personally do to the planet.
• Compostable Disposables    Sometimes the use of disposable service items can’t be avoided. In those cases we want to give credit to the properties that choose disposable items, like paper napkins and corn-based plastic, which are biodegradable.
• Composting         The act or process of preserving and renewing though careful management the environment and of natural resources resulting in their highest economic, social or health benefits.
• Conservation    The act or process of preserving and renewing though careful management the environment and of natural resources resulting in their highest economic, social or health benefits.
• Conventional Power      Power produced from non-renewable fuels like coal, oil, nuclear and gas that are commonly used by humans today.
• Cotton Towels and Linens        Cotton products don’t add VOCs to the air, thus helping air quality in guestrooms where they are used.Towels and linens that are a blend of cotton and synthetic fabrics aren’t sustainable because of their reliance of petrochemicals. Organic cotton is even better because of their non-use of petrochemicals.
• CSR (Corporate Social Responsibility)      The continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community, society, and the environment at large.
• Carbon Credits    Certificates that represent a reduction of greenhouse gases in the atmosphere. Projects that prevent the generation of greenhouse gases or remove greenhouse gases from the atmosphere earn these credits,which can in turn then be “sold” to other businesses and individuals to “offset” the emissions they generate. One carbon credit is the equivalent to a saving of one tonne of carbon dioxide (CO2).
• Catalyst      A substance that increases the rate of a chemical reaction, but which is left unchanged by the reaction.
• Clean Production     Designing products and using manufacturing processes in harmony with natural ecological cycles. It claims to eliminate toxic wastes and inputs and promotes the sustainable use of renewable energy and materials.
• Climate Change     The study of the variation in the Earth’s climate over a period of time. The changes can be due to the earth itself, forces outside the earth, or as is known more recently, by human (anthropogenic) activity.
• Climate Neutral
  The process of reducing and offsetting carbon emissions by an entity (human, business, naturally occurring) with activities that reduce, sequester, or offset carbon output sources. Offsetting refers to the process of purchasing carbon credits.
• Closed Loop Supply Chain   This is when a supply chain process completely reuses, recycles or composts all material used. A supply chain is the system of organizations, people, activities, information and resources involved in moving a product or service from supplier to customer.
• Cogeneration       The production of electrical and thermal energy simultaneously from the same fuel source. This could be the surplus heat energy from an electrical plant being used to heat water or used as a fuel for any other purpose.
• Cradle to Cradle  Term made popular by William McDonough & Michael Braungart that maps out production techniques that are essentially waste free. In cradle to cradle production all material inputs and outputs are seen either as technical or biological nutrients. Technical nutrients can be recycled or reused with no loss of quality and biological nutrients composted or consumed.
• Concentrate    A product that must be substantially diluted with water to form the appropriate solution for use.
• Cost-Effective   Producing positive results in proportion to the expenditure of resources (e.g., time, money, materials,etc.) and having a return on investment period less than or equal to three years.

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

Program # 2 Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10 How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Understanding Trends in Hospitality| A short Video Reminder from HospitalityEducators.com

 The Significance of Understanding Trends Is Always a HOT TOPIC!

Emerging Markets and Destinations, National Hotel Rooms Supply and Demand, Talent, Turnover, Technology, Social Media, Sustainability and Security are addressed.

 Siemens has collected some interesting perspectives and facts on trends and statistics as global economies work to rebound.

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 650 resources available to members.

Running Profitable Hotels is not only a tag-line for this site and part of our mission, it is  our commitment to serve our members!

The    Member Homepage on HospitalityEducators.com differs from the Visitor page in a number of ways:

1. It will always feature a current HOT TOPIC and TREND of importance to hoteliers.
2. A different subject matter will be addressed than what is covered on the visitor page, with more related information.
3. It will respond to member interests and needs, so be certain to tell us what you want discussed, researched or highlighted.

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

 

Recommended Reading from HospitalityEducators.com|Employment Law: The Essential HR Desk Reference

Employment Law: The Essential HR Desk Reference

by Lisa Guerin J.D.

Recommended

Comment:“An Excellent Quick ReferenceThis is the first NOLO resource I have seen and overall it is easy to read and follow.The book itself is 357 pages and its A to Z reference style makes it easy to go directly to the topic you are looking for – IF you know the precise term. For example, if you are looking for “At Will” employment details, it is under E in the Employment Contract section, not A.

The other suggestion I would make on updates would be to include an index so the terms can be found a bit easier.

That being noted, the book itself does carry solid information on many issues that smaller companies may not be familiar with and can be used by any size organization for reference

As always, comments and feedback are welcome

John Hogan, CHA CHE
HospitalityEducators
HoganHospitality “”

Security at the extreme

 

Please share your thoughts on this or other topics. As always, comments and feedback are welcome

John J Hogan, Ph.D. CHA CHE CMHS         Mobile 602-799-5375 Hotelier, Speaker, Educator, Columnist

Principal, www.HoganHospitality.com  Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 Co-Founder of www.HospitalityEducators.com  A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage.   Details can be found at both sites.

Program # 2       Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10     How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Lessons From the Field – A Common Sense Approach to Effective Hotel Sales

Sales in Hotels today has evolved as it has embraced the value of technology, but the true successes are found in the individuals who maintain the personal touch of hospitality with their hotel clients.

Lessons from the Field is sub-titled ” A Common Sense Approach to Effective Hotel Sales” because co-author Howard Feiertag and I felt the need to reinforce the value of a sincere handshake, a warm smile and a personal commitment to ethical behavior, service and hospitality.  Our goal was to share ideas and concepts that we know work.

A Common Sense Approach to Effective Hotel Sales

Table of Contents

Common Sense Thoughts On The Fundamentals

• Chapter  1          Identifying Your Customers
• Chapter  2          Recognizing the Many Ways to Reach and Influence Potential Customers
• Chapter  3          The Difference Between Marketing and Sales
• Chapter  4          The Value of Outside Resources

Common Sense Thoughts on the Tools Available to You

• Chapter  5          The Ten Most Important Characteristics of a Successful Sales Professional in the  Hospitality Field
• Chapter  6          Knowing Where Your Business Originates
• Chapter  7          Finding Business Leads Can Be Easier Than You Think
• Chapter  8          Keeping the Business You Have
• Chapter  9          Some Careful Digging Will Help Uncover Lots of Profit
• Chapter 10         Building New Business
• Chapter 11         Recognizing the Value of the ” Small Meetings” Markets

Common Sense Thoughts on Strategies to Make You Successful in Hotel Sales

• Chapter 12         Understanding the Role of Sales
• Chapter 13         New Year’s Resolutions
• Chapter 14         Everyone Should Know What the Sales Department Does
• Chapter 15         Smaller Properties Have a Distinct Need for a Sales and Marketing Plan
• Chapter 16         Marketing Plans Cannot Sit on Shelves
• Chapter 17         Using Your Business Card as an Effective Sales Tool
• Chapter 18         The Power of Breakfast

Common Sense Thoughts on Making Your Sales Efforts Work

• Chapter 19         Sales Leadership Training and Techniques … “ing” is actually a verb
• Chapter 20         Sales Leadership Techniques … “ing” is actually a verb (Part 2)
• Chapter 21         Employing This Proven Formula Should Give Boost to Sales Activity
• Chapter 22         A Blueprint for Bigger Payoffs From Your Sales Efforts
• Chapter 23         “It’s a Wonderful Day in the Neighborhood”:  Hometown Business
• Chapter 24         Who Would Like to Have an Additional 10 Sales People at Virtually No Cost?
• Chapter 25         Extending Your Sales Team or Make Travel Agents Part of Your Sales Programs
• Chapter 26         Front Line Sales People
• Chapter 27         Trade Shows Can Be Invaluable If …
• Chapter 28         Sales Blitzes:  A Look At the Benefits of Team Efforts
• Chapter 29         The Student Blitz:  A Not So New Technique For Building Sales
• Chapter 30         Principles of Profitability:  Points to Ponder
• Chapter 31         It Should Take Two to Say NO
• Chapter 32         Act As If You Are Number Two

Common Sense Thoughts on Communication

• Chapter 33        Enthusiastic Attitude Will Pay Off for Hotel Salespeople
• Chapter 34        There Should Be No Such Thing As “Limited Service”
• Chapter 35         Sales Income Often Depends On Incoming Phone Calls
• Chapter 36         Listen Carefully
• Chapter 37         Letter Writing Hints
• Chapter 38         Solving the Problem of Finding Problem Solvers
• Chapter 39         Understanding Body Language
• Chapter 40         Lobby Lizard

Common Sense Thoughts on Perspective

• Chapter 41         A Self-Evaluation Test for General Managers
• Chapter 42         Matching Benefits to Features
• Chapter 43         The Use of Incentives Can Boost Revenues in Off-Peak Periods
• Chapter 44         Understanding the Basics of Market Segments

Common Sense Thoughts on the Inner Workings of a Successful Hotel Sales Effort

• Chapter 45         Using the Sales Staff Effectively or The Sales Staff Must Have   Time to Sell
• Chapter 46         The Importance of Job Descriptions
• Chapter 47         Possible Sources and Methods of Recruiting Qualified Individuals
• Chapter 48         Factors for Successful Interviewing
• Chapter 49         Sample Interview Questions
• Chapter 50         Office Space

Closing Thoughts

• The Single Most Effective Sales Tool There Has Ever Been

While supplies last,  an autographed, complimentary copy of this book
is available with membership at www.hospitalityeducators.com.

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 650 resources available to members.

If you are interested in having me work with you, please contact me for a no-cost discussion at info@hoganhospitality.com. or call me at 602-799-5375

Contact me for ideas on proven ways to help you and your teams focus on Hotel Profitability Ratios, Hotel Guest Services, Hotel Sales and Marketing Ideas, and Hotel Operations

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist 602-799-5375  john.hogan@hospitalityeducators.com

• Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.
• Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!
• 2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

 

“Taking responsibility for a sustainable future”| A global perspective from HospitalityEducators.com

The enhanced version of the HA standard includes sustainability. UK’s leading Green Tourism Conference Centre explains their commitment and measures undertaken to reduce the impact of their activities – GTBS Gold member.

This is in line with one the EFQM Business Excellence fundamental concepts –

“Taking responsibility for a sustainable future“.  We hope you enjoy this short video on practical steps that people have taken.

This is one of several hundred best practices, tips, videos, forms, checklists and operational resources available @  www.HospitalityEducators.com

 

Please share your thoughts on this or other topics. As always, comments and feedback are welcome.

John J Hogan, CHA CHE CMHS   Hotelier, Speaker, Educator, Columnist

Mobile 602-799-5375  john.hogan@hospitalityeducators.com

Principal, www.HoganHospitality.comYour Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Co-Founder of www.HospitalityEducators.com A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage. Details can be found at both sites.

Program # 2 Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10 How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Hotel and Lodging Advisory: Are You Aware of Suspicious Activity? | a reminder from HospitalityEducators.com

Philip Farina, CPP , a guest columnist @ HospitalityEducators.com recently shared this Hotel and Lodging Advisory with our members and readers:

On May 1st 2011, President Obama announced the capture and death of Osama Bin Laden. Due to these events, our status (in the US) has increased to situational awareness. The alert is not unique to the hotel and resort areas and the increase in awareness is a precaution taken by tourist venues all across the world.

In light of recent world events that can impact tourism, I am referring to  the Are You Aware of Suspicious Activity? video put out by DHLS. This is a good opportunity to share this video with all of your associates. The lodging video is less than 10 minutes long and is shown in English and Spanish.

Click on the links below and  Thank you!

http://www.dhs.gov/cfsector -It is both streaming and a downloadable video.

Be Safe!

Lodging Subsector

* Suspicious Activity Awareness Video

No Reservations: Suspicious Behavior in Hotels

Designed to raise the level of awareness for hotel employees by highlighting the indicators of suspicious activity, this video provides information to help employees identify and report suspicious activities and threats in a timely manner.

* Hotel and Lodging Advisory: Are You Aware of Suspicious Activity?

This piece is designed to be posted in hotel management offices, to remind employees to be alert to signs of suspicious behavior.

• Download the No Reservations: Suspicious Behavior in Hotels video (WMV, 48.5 KB)

• Download the Sin Reservaciones: Comportamiento Sospechoso en ls Hoteles video (WMV, 25.5 KB)

• Hotel and Lodging Advisory: Are You Aware of Suspicious Activity?
  This piece is designed to be posted in hotel management offices, to remind employees to be alert to signs of suspicious behavior.
  • Hotel and Lodging Advisory (PDF, 1 page – 143 PB)
  • Hotel and Lodging Advisory (Spanish) (PDF, 1 page – 148 PB)

DHS | Commercial Facilities Sector Training and Resources        dhs.gov

Commercial Facilities Sector Training and Resources

Lodging Subsector

The Office of Infrastructure Protection’s Sector-Specific Agency Executive Management Office (SSA EMO) coordinates preparedness and infrastructure protection for a wide range of facilities, from commercial buildings to stadiums, theme parks, and shopping centers. Extremely diverse, the Commercial Facilities Sector has eight major components: Entertainment and Media, Gaming, Lodging, Outdoor Events, Public Assembly, Real Estate, Retail, and Sports Leagues.

In order to increase security and enhance resilience across the Sector, the SSA EMO has developed a series of tools, several of which are presented below, so owners and operators can strike an appropriate balance between open public access and security.

 Sector Training Courses Soft Target Awareness Course (STAC)

This course is designed to enhance individual and organizational awareness on terrorism and help facilitate information sharing. Commercial infrastructure facility managers, supervisors, operators, and security staff learn to be proactive and better understand their roles in deterring, detecting, and defending their facilities from terrorism.

 Protective Measures Course (PMC)

This course is designed to enhance commercial sector individual and organizational awareness on how to devalue, detect, deter, and defend facilities from terrorism, providing the knowledge and skills necessary in understanding common vulnerabilities and employing effective protective measures. The PMC can be tailored to meet the needs of executive-level and employee-level personnel and include lessons learned and industry best practices in mitigating terrorists’ attacks. It serves as a follow-up to the STAC, focusing more on implementation than awareness.

Surveillance Detection Training for Commercial Infrastructure Operators and Security Staff Course (SD CIKR)

This course explains how protective measures can be applied to detect and deter potential threats to CIKR, as well as the fundamentals for detecting surveillance activity. Skills discussed include vulnerability and red zone analysis, surveillance detection, and observation and reporting during practical exercises.

For more information, please contact CFSteam@dhs.gov.

 

Please share your thoughts on this or other topics. As always, comments and feedback are welcome

John J Hogan,  CHA CHE CMHS         Mobile 602-799-5375                                   Hotelier, Speaker, Educator, Columnist

Principal, www.HoganHospitality.com  Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 Co-Founder of www.HospitalityEducators.com  A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage.   Details can be found at both sites.

Program # 2       Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10     How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Observations from HospitalityEducators.com| 10 things to learn from Japan

10 things to learn from Japan

We all recall the catastrophe resulting from the tsunami earlier this year in Japan. We @HospitalityEducators.com found these lessons learned to be inspiring and reason for pause and reflection.

1. THE CALM    Not a single visual of chest-beating or wild grief. Sorrow itself has been elevated.

2. THE DIGNITY    Disciplined queues for water and groceries. Not a rough word or a crude gesture.

3. THE ABILITY    The incredible architects, for instance. Buildings swayed but didn’t fall.

4. THE GRACE    People bought only what they needed for the present, so everybody could get something.

5. THE ORDER    No looting in shops. No honking and no overtaking on the roads. Just understanding.

6. THE SACRIFICE    Fifty workers stayed back to pump sea water in the N-reactors. How will they ever be repaid?

7. THE TENDERNESS    Restaurants cut prices. An unguarded ATM is left alone. The strong cared for the weak.

8. THE TRAINING    The old and the children, everyone knew exactly what to do. And they did just that.

9. THE MEDIA    They showed magnificent restraint in the bulletins. No silly reporters. Only calm reportage.

10. THE CONSCIENCE    When the power went off in a store, people put things back on the shelves and left quietly

Compiled and shared  from Girish Sharma , Unicell Holdings, Inc   Lake Mary, Florida – 32746 USA Tel# 1-407-330-9696. (Ext 103)

Please share your thoughts on this or other topics. As always, comments and feedback are welcome

John J Hogan, Ph.D. CHA CHE CMHS         Mobile 602-799-5375 Hotelier, Speaker, Educator, Columnist

Principal, www.HoganHospitality.com  Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 Co-Founder of www.HospitalityEducators.com  A membership information site committed to making YOUR HOTEL MORE PROFITABLE!

HospitalityEducators.com has become the #1 website for independent hotel owners and managers, with more than 600 resources available to members.

2011 Keys to Success Programs are results driven sessions, aimed at building competitive advantage.   Details can be found at both sites.

Program # 2       Step by Step Operational Solutions – Making the Correct Decisions (Keynote)

Program # 10     How to Stop Your Profit Drain (Interactive Workshop)

These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.