For your reading consideration: Thoughtful and a Bit of Business History

For your reading consideration: Thoughtful and a Bit of Business History –             MAKING THE WORLD BETTER -the ideas that shaped a company & a century

I was surprised to see so many IBM retired and former employees reviewing and quoted in this book, but on reflection that makes sense. IBM for the past 100 years now has played a major role in the evolution of both US and global business history.

The book at times is a bit too anecdotal for the person who may not be a techie or who may not care about the details of some of the IBM story but overall it hits the mark.

In the three major sections, they cover:

1. The science – this is the pioneering segment of how to move from the incredible basics to the foundations of meaningful technology for the every day person.

2. Thomas Watson Sr had adopted the slogan “THINK” in 1911 and section 2 addresses the evolution of creating economic value from knowledge. IBM did not do everything “right” but they did help to create the concept of the modern corporation.

3.Making the World Better completes the circle and shares global stories of balancing business, values, ethics and profitability while dealing with governments and greed.

Regardless of how one feels about certain kinds of computers or high tech, this is worth the read.

As always, feedback is appreciated.

John J Hogan, CHA CMHS CHE CHO

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

Hotelier, Speaker, Educator, Author, Expert Witness

A smile from HospitalityEducators.com| August 13 is the day to celebrate LEFT HANDER’s Day

Our monthly sharing of a smile.

Our industry is challenging and this  blog regularly covers a range of hospitality topics: brands, budgets, service, operations, learning, marketing, profitability, planning and more.  Reader feedback here and from my columns are often positive and it is reassuring that we offer and provide  practical and affordable counsel in our consulting, workshops, writing and our membership service @ HospitalityEducators.com .

It is also good to appreciate the value of a smile and we offer at least one each month with a special “holiday”.  Some of them can be part of a marketing promotion in a club or restaurant, while others are just enjoyable to read!

Left Hander’s Day

When:  Always on August 13th

If you are a Leftie, Then Left Handers Day is just for you!

Left Handers, also commonly referred to as Southpaws, are the brunt of more than their share of jokes all year long. It isn’t always easy being a leftie, but for those of us who are, would have it no other way. Lefties are proud of it.

The world is built for right handers. Examples are everywhere. For example:

  • In school, have you ever seen a left handed desk? They don’t exist.
  • Many left handed items cost more.
  • Novelty coffee mugs are made with the picture or text for a right handed pick-up.
  • Scissors for for right handers. Only a lefty would understand this.
  • The computer mouse you are using as you read this is designed for right handers.

Did you Know? Right handed people operate in the left side of the brain. Left handed people use the right side. Therefore, only left handed people are in their right mind.

Left-Hander’s certainly earned the right to have a day dedicated to them. And, August 13th is that day. So take a minute to appreciate your left handed friends and loved ones. You might even  send them a Left Handed Day E-card to show your respect.

Remember today and every day: “Lefties have rights!”

As left-handers, we never do anything “right”

Left Handed Facts and Trivia:

  • Sinistrophobia is the fear of left-handedness or things on the left side.
  • While many people are left handed, very few are 100% left handed. For example, many Left handers golf and bat right handed. On the other hand, there is a high percentage of righties who are 100% right-handed.
  • Lefties are also called “southpaws”. The term was coined in baseball to describe a left handed pitcher.
  • Tuesdays are Lefties luck day.
  • Only about 10% of the population is left handed.
  • During the 1600’s people, thought left handers were witches and warlocks.
  • International Left Hander’s Day was first celebrated on August 13, 1976. It was started by Lefthander’s International.
  • They say everyone was born right handed, and only the greatest overcome it.
  • It is believed that all polar bears are left handed. Also see Polar Bear Day.
  • There is a rumor that octopuses have but one right hand. Scientists are diligently studying this issue.

Think about it: Everyone is a Left Hander in Left Hand, West Virginia.

Lefthander’s Slogan: “Everyone is born right-handed. Only the greatest overcome it”. (Brilliant Author unknown)   source: http://holidayinsights.com/other/lefthand.htm

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Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.comor 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

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Use The Reader Feedback Special to qualify for an annual cost of less than 35 cents (US) per day to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.Consulting Expertise and Research Interest

  1. Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Training and Development – A self-analysis from HospitalityEducators.com


HospitalityEducators.com has a wide range of checklists and forms that address operations, marketing, training, purchasing, management, front desk and other areas.  This short sample from one of the Founding Associates is provided as a quick check of how you feel you and your staff are meeting each other’s expectations.

| Hospitality and Tourism Institute) | Prince George’s Community College | | Largo, Maryland

TRAINING AND DEVELOPMENT – A SELF ANALYSIS

Place a check mark beside each of the answers that in your opinion are true or false.

1. As long as I know what the department’s goals are, my employees only need to know what’s involved in their own jobs.    True____ False____

2. All employees should be able to work well with all other employees.                            True____ False____

3. Our department’s goals and the methods for reaching them should come from upper-level managers.  True____ False____

4. Employees know when they’ve met their goals and when they haven’t. They don’t have to be told.  True____ False____

5. Trainers can encourage teamwork through training employees to keep the sales department up-to-date regarding special events they learn about within the community.
True____ False____

6. Trainers can encourage teamwork, by training employees to ask guest to tell housekeeping about needed repairs or cleaning problems. True____ False____

7. Trainers can encourage teamwork through encouraging employees to learn the hours of operation and the location of restaurants, lounges, health clubs, and other areas at the property so that they can help guests enjoy everything the property has to offer. True____ False____

8. A strategic training plan should be separate from the organization’s strategic plan. True____ False____

9. In general, adult learners tend to be more focused on the big picture, contributing to the betterment of the organization as a whole. True____ False____

10. In general, adult learners tend to be more focused on the practicality of learning, such as why it is needed, how it will be used, and how the individual will benefit.
True____ False____

11. In conducting training sessions with adult learners in the hospitality industry, trainers may experience more success by relating the training directly to the workplace with examples and role-plays.  True____ False____

12. The primary purpose of a cost-benefit analysis is to determine whether the skills and knowledge gained in the training have transferred back to the workplace. True____ False____

13. Common methods for identifying an organization’s training needs include conducting employee surveys, reviewing guest comments, and performing job analyses.
True____ False____

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HospitalityEducators.com was created for the operational managers
 of hotels and restaurants.

 Our Mission Statement

HospitalityEducators.com is a consortium of successful corporate and academic professionals, who are committed to delivering focused and affordable counsel in solving specific challenges facing the hospitality industry.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

Sign Me Up!

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Dr. John Hogan CHA CHE, working with clients at a recent program

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Special   pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.  If readers would like to contribute to the site, please submit your material for consideration to Kathleen@hospitalityeducators.com.  We are interested in expanding our global networks and resources as we support our membership.