Stories Of The Women and Men Lost On September 11/ Recommended Reading and Viewing from John J Hogan

By John J. Hogan, CHA CMHS CHE CHO
September 11, 2019

2001-2019 = 18 years of memories, lessons learned and values appreciated

I have re-posted this blog message several times because it should remain in our minds and hearts that we all need to pay attention to our role, values and place in history.

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state. The 100% closing of all airports nationwide, of some roads, and of many government and business centers was an eerie sensation for the week that followed.

In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube and then read the short recap of real people’s lives that follow.

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

While this blog first was published several years ago,  the lessons we learned from each other and about inner strengths are worth another look.

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

• Robert, there’s another plane coming
• Dad, I gotta go. There’s smoke in here now
• Take care of my kids
• She still lives in his dreams
• She opened up his world
• A recovered ring completes a circle of life
• He made every day a party
• That day, she learned she was pregnant
• After 20 years, they still held hands
• A hero by any definition
• He ignored his own order to flee
• Firefighting was all he talked about
• He dreamed of a school for autistic kids
• She beat Hodgkin’s and eased others pains
• Her family’s first college graduate
• Death in a place of prayer
• They knew what was important
• She kept going back in
• A rescuer who wouldn’t be stopped
• A coach who brought out kid’s potential
• Her husband watched her disappear
• She tried to block the cockpit
• The man who said “let’s roll”
• He stayed to check on an elderly colleague
• A cool army vet who helped others evacuate
• He saved his wife, but not himself
• A son is born as a father is mourned
• and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

Comments and suggestions for future articles are always welcome john@hoganhospitality.com 

 

John J Hogan, CHA CMHS CHE CHO

Hotelier, Speaker, Educator, Author, Expert Witness

• Principal,  HoganHospitality.com   Expert Witness Services, Workshops, Consulting
•  Co-Founder & CLO, HospitalityEducators.com, Resources in Customer Services, Training, Marketing and Sales, Profitability
• Visit  johnjhogan.com for Coaching and Development

John@Hoganhospitality.com    Office 480-436-0283   Cell 602-799-5375

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

Recommended Reading/Viewing from John J Hogan|Stories Of The Women and Men Lost On September 11

By John J. Hogan, CHA CMHS CHE CHO
September 11, 2018

2001-2017 = 17 years of memories, lessons learned and values appreciated

This is the 5th repost of this blog message,  because it should remain in our minds and hearts that we all need to pay attention to our role, values and place in history.

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state. The 100% closing of all airports nationwide, of some roads, and of many government and business centers was an eerie sensation for the week that followed.

In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube and then read the short recap of real people’s lives that follow.

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

While this blog first was published last year,  the lessons we learned from each other and about inner strengths are worth another look.

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

• Robert, there’s another plane coming
• Dad, I gotta go. There’s smoke in here now
• Take care of my kids
• She still lives in his dreams
• She opened up his world
• A recovered ring completes a circle of life
• He made every day a party
• That day, she learned she was pregnant
• After 20 years, they still held hands
• A hero by any definition
• He ignored his own order to flee
• Firefighting was all he talked about
• He dreamed of a school for autistic kids
• She beat Hodgkin’s and eased others pains
• Her family’s first college graduate
• Death in a place of prayer
• They knew what was important
• She kept going back in
• A rescuer who wouldn’t be stopped
• A coach who brought out kid’s potential
• Her husband watched her disappear
• She tried to block the cockpit
• The man who said “let’s roll”
• He stayed to check on an elderly colleague
• A cool army vet who helped others evacuate
• He saved his wife, but not himself
• A son is born as a father is mourned
• and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.   This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

…Thought of the day…Revisited

I first shared this anecdote almost 7  years ago and its message about VALUE, INTEGRITY and PERSPECTIVES has become even more important with the allegations in elections, changes in global terrorism and the increasing tensions in many of our every day lives.   I am proud to be a hotelier, author, speaker and educator and I encourage readers to note the business and personal message that bears repeating and thinking about.

          

A well-known speaker started off his seminar by holding up a $20.00 note. In the room of 200, he asked, “Who would like this $20 note?”

Hands started going up.  He said, “I am going to give this $20 to one of you but first, let me do this.

He proceeded to crumple up the $20 note.
He then asked, “Who still wants it?”

Still the hands were up in the air.
Well, he replied, “What if I do this?”

And he dropped it on the ground and started to grind it into the floor with his shoe. He picked it up, now crumpled and dirty.

Still the hands went into the air.

My friends,
we have all learned a very valuable lesson.

No matter what I did to the money, you still wanted it because it did not decrease in value. It was still worth $20.

Many times in our lives, we are dropped, crumpled, and ground into the dirt by the decisions we make and the circumstances that
come our way.

We feel as though we are worthless. But no matter what has happened or what will happen, you will never lose your value.

Dirty or clean, crumpled or finely  creased, you are still priceless to those who DO LOVE you.

The worth of our lives comes not in what we do or who we know,
but by WHO WE ARE. You are special- Don’t EVER forget it

” Pass this on, you may never know the lives it touches,
the hurting hearts it speaks to, or the hope that it can bring…….

Count your blessings, not your problems.

This has been attributed to a number of sources and while I do not know the original author, I thank her/him on behalf of the many people I have shared this message with in programs, classes and my writing.

John J. Hogan, CHA CMHS CHE CHO^[1] is a career hotelier, author and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has been affiliated in management roles with Sheraton, Hilton, Dunfey (now Omni), Park Suite (now Embassy Suites), Med Center Inns of America, Best Western world headquarters and independent properties. He taught as an adjunct professor for more than 20 years at 3 different colleges and conducted more than 5,000 classes and workshops in his career as of 2016.

He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers.  HospitalityEducators.com completely updated and has been facilitating the Certified Hotel Owners program for AAHOA since 2012, with a participant approval rating of over 97% and more than 1400 certifications to date.

As the principal of Hogan Hospitality, he has provided litigation support, hotel expert witness services and hotel owner support services. He holds a number of industry certifications and is a past recipient of the American Hotel & Lodging Association’s Pearson Award for Excellence in Lodging Journalism, as well as operational and marketing awards from international brands. He has served as President of both city and state hotel associations and as an elected Chair of a major brand Hotel Owners Council.

Specific new services, workshops and keynote topics can be found at johnjhogan.com, including

• WHAT THEY DON’T TEACH YOU AT HOTEL SCHOOL
• IT’S THE SIZE OF YOUR IDEA, NOT THE SIZE OF YOUR BUDGET
• 2017 HOT TOPICS ON SAFETY, SECURITY AND LEGAL ISSUES FACING HOTEL OWNERS AND MANAGERS THIS YEAR
• 15 TIMELESS STRATEGIES FOR TODAY’S LEADERS

 

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.

He writes regular columns for a number of global online services, has published 500 columns and 225 blogs for industry publications. He co-authored (with Howard Feiertag, CHA CMP) LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES as well co-authoring the Supervisory Skill Builders from the Educational Institute. Hogan’s professional experience includes over 43 years in operations, service, sales & marketing, training, management development and asset management on both a single and multi-property basis.

He has supported numerous industry boards that deal with education and/or cultural diversity for more than 15 years. He served on the AH&LA Certification Commission of the Educational Institute and as brand liaison to the NAACP and AAHOA with his long term involvement in the Certified Hotel Owner program.

 

Contact: John Hogan John.Hogan@HospitalityEducators.com                 602-799-5375

https://www.linkedin.com/in/drjohnhoganchache/

 

[1] Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

 

Recommended Reading from HospitalityEducators.com| The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems

The Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Toughest Problems 

by William D. Eggers  , Paul Macmillan

The premise of this book is to identify and discuss ways that government, business and social and two bronzes and work together to solve issues that face society today.

It is a bit challenging to read the way it is formatted, but it is worth the time to read the valuable message.

The book is concise and less than 300 pages.  It is divided into seven chapters:

1. The wavemakers, or those considered rising stars engage in delivering solutions. This includes examples of changes in corporate philanthropy on page 23, as well as people of all backgrounds who want to make changes. These include well-known investors, CEOs, and current and former government officials.

 

2. Disruptive technologies- this discuss is the growing significance of mobile technologies as a great equalizer in the problem solving potential of social media.

 

3. Business models that scale . This is an unusual chapter and discuss is for joint use that as par sharing the, innovation in health and education, franchises, platforms of discussions on line, freemiums or primary services or goods provided for free by selling the premium were complimentary product and citizens sourcing..  This chapter must be read with careful analysis as it includes some changes in the business norm of today.

 

4. The currencies. This chapter  requires careful reading as it discusses the essential characteristics of impact currencies such as credits, social outcomes, citizen capital, data, and reputation.  Some of these terms are becoming well-known while others require study.

 

5. Public- value exchanges. Chapter five discusses the initiation and delivery of a variety of different exchangers, which can be defined as crowd funding ,impact exchange, two sided markets, prizes and challenges and payments by  result.  This all those new to most of us, and as they are enabled by web technologies ,  these exchanges drive public  value by connecting capital to all types of society’s problems  with those who want to try to solve them. ( p. 167)

 

6. The ecosystems. This chapter discusses revolutionizing education through more blended learning, more customizable curriculums similar to those from Khan Academy and marketable skills through a series of other well-known sources.  This chapter discusses affordable housing on page 183 through 188 and another topics including ending human trafficking on page 189 through 192

 

7. Creating your own solution revolution. The chapter title implies a series of action steps, and there are  strategies, recommendations and ideas on ways to change your focus and how to determine that what we measure  matters.  It looks at the topic from both an individual and business point of view and tries to marry them together with government support.

 

This book shows some very diverse examples of initiatives of multinational companies ranging from  Shell Oil to Microsoft to GTE to Whole Foods, and global markets

 

I found this to be a challenging read in the way it is formatted, but it worth the time to read the valuable message.

 

John J. Hogan CHA CMHS CHE CHO

Hospitality Educators          Hogan Hospitality

 

John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling 

 

Insights from HospitalityEducators.com on Learning, Value and Communication

What we want and need in 2012 in Hospitality : #9-11

It is now May, Month Number 5.

We have blogged the first 8 recommendation of what we need and want earlier in the year, and are pleased to share three additional points for your consideration.

Nine:  A Genuine Commitment to Learning and Professional Development at ALL Levels of the Hospitality Organization. 

This includes opportunities for all associates in the organization who are interested in improving themselves.  This could be language, marketing, certain professional skills, and career development.  If opportunities are only offered to a select few, that organization is likely to be limited.  Look at the example of the staff at any Apple Computer/Technology store and compare that to any competitor you can think of.  Which staff has had the opportunity to learn and develop?  What is happening at your hotel?

 Ten: Boost the value proposition

The peripheral surroundings in the marketplace continue to have a major impact on the hotel and restaurant industries. Being unique (not a cookie cutter) and offering a differentiated product is clearly a major keys for success in these competitive times.

The government issued statistics may try to hint at improvements in performance, productivity and job creation, but the millions of unemployed or underemployed people throughout many developed countries remain staggering.  We must make our business offerings appropriate and relevant with the changing needs and lifestyles of our guests.  We must offer consistently the proper experience at our hotels and restaurants at the prices that our guests can afford to pay and the price they choose to pay.

The online travel agencies are blamed for aggressive discounting, but it is the decision of the individual hotel and restaurant to decide their prices and at what value.  I often write on the danger of our industry becoming a commodity that has no distinction and holds little interest from consumers or others.  Competition will continue to increase in marketing, products and brands.  Some of our clients are business travelers, while others are leisure or social travelers.  Even in good times, many companies will be careful to use hospitality businesses that are fair and pricing inconsistent and experience.

  Eleven: Provide Clearer Communications

We often are frustrated by news bytes of partial information and by politicians’ comments that appear so often to be self-serving.  As business leaders and hoteliers, restaurateurs, and hosts, it is up to us to be clear in our communication to our associates, our suppliers, bankers, our clients and all  we deal with.  This means using the tactics in the first 10 items mentioned above.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service?

Interesting perspectives on Customer Service

Nordstrom’s Old Employee Handbook Had Only 75 Words

For many years, Nordstrom’s employee handbook consisted of a single 5″×8″ card that had only 75 words on it:

“Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1:

Use best judgment in all situations.

There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.”

Note

During this time, Nordstrom had the highest sales per square foot performance in the retail industry –

by almost double.

_________________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com:The Stories and transcripts of the words that changed our history

5.0 out of 5 stars
Thoughtful, Meaningful, and A Reason to Reflect, January 1, 2012
By
John Hogan “HoganHospitality HospitalityEducators … (Phoenix AZ USA)

The Greatest American Speeches: The Stories and transcripts of the words that changed our history

None of us has a choice as to the nation we are born, but we can take the time to learn about some of the people who have crafted that country. I am proud to have been born an American and I found this book interesting and worth the time to ponder the communication found over a 200 year period.

Speeches can have meaning, or be immediately dismissed as self serving. They can inspire, anger, encourage or frustrate us. As I go through life, I become more cynical as more people seem to be less than one hopes.

This 2006 collection of 44 messages offers a balance of opinions, perspectives and time. While some of these people have instant name recognition and others are less well-known, the stories are well crafted, to the point and reason for reflection.

1. Founders of America – John Winthrop , Benjamin Franklin, Patrick Henry

2. US Presidents – Washington, Jefferson, Monroe, Madison, Lincoln, T Roosevelt, Wilson, F Roosevelt, Truman, Kennedy, LB Johnson, Nixon, Ford, Reagan, Clinton, GW Bush

3. Civil Rights Activists over the centuries -Elizabeth Stanton, Sojourner Truth, Frederick Douglas, John Brown, Booker T Washington, Crystal Eastman, Martin Luther King, Jr, Malcolm X

4. Native Americans- Crazy Horse

5. Athletes – Lou Gehrig, Muhammad Ali

6. Orators – James Blaine, Clarence Darrow, the Space Speeches, Elie Wiesel, Joseph McCarthy, Robert Kennedy, Rudy Giuliani

7. Generals – Patton, MacArthur

8. Innovators – Frank Loyd Wright, Oppenheimer

9. 1st Ladies – Eleanor Roosevelt, Barbara Bush

I may have placed a name in a category or topic that perhaps could be listed elsewhere, but the intent was to encourage readers to consider this book. Some of the topics covered are not the ones expected, but clearly have become part of the evolving place called America.

I personally DO NOT AGREE with a number of the messages communicated, but the collection of these people and the times they experienced, lived in and shared are reason to reflect and consider.

As always, feedback is always welcome

Dr. John Hogan CHE CHA
HospitalityEducators
Hogan Hospitality

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com

or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

A Year End Message From HospitalityEducators.com

As we enter the final days of the year, take a moment and enjoy the messages and music in this short video. We wish everyone a special day

Music by Enya – Philosophies for All of Us

 

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

A surprising selection (to some) of the Best Hotel In the World and Observations from HospitalityEducators.com

 Observations from    HospitalityEducators.com on the          “Best Hotel in the World”

We all have preconceived notions of the word “best”.  When defining the “best hotel in the world”, that definition will likely have different connotations for most of us.

Does the “best” have to be part of a brand? Does it need to be in a major city?

Must it have all of the latest in high tech amenities, or does high touch play more of a role?

In these days of instant communication of information, traveler reviews, 3rd party quality assessments and more, identifying the “best” may be a challenge.  Or perhaps not.

 Image: Singita Game Reserves

Travel + Leisure just declared Singita Grumeti Reserves in Tanzania’s Serengeti National Park to be the best hotel in the world.

It received a score of 98.44 out of 100 on a list based on reader surveys.
The hotel, which is made up of two lodges and a tent camp, offers unparalleled luxury in the thick of the wild.

It is located on the migratory route traversed annually by more than a million wildebeest, providing guests with incredible photo opportunities from their bedroom windows.
Despite its remote location, Singita’s guests are treated to five-star service and accommodations.

Rooms in the tents and villas start at around $1,095(54000RS) per person per night; rates include daily game drives, food, and drink.

The top 25 hotels in the world are listed at the end of the article  following the photos – enjoy either below or at

Travel & Leisure Best Hotels in the World

 

• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

Helping Hotel Owners and Hotels Succeed!

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 website for both brand affiliated and independent hotel owners and managers.

  This site can help you solve your problems now!

Read More 

Special Limited Offer
Try our membership FREE for 24 hours
Use Code TRIAL24

Topic Areas
Click below for instant access

Hotel Accounting

Food & Beverage

Hotel Front Office

Hotel Engineering & Maintenance

Hotel General Managers

Green Hotels & Sustainability

Guest Service in Hotels

Hotel Housekeeping

Human Resources

Legal

Hotel Marketing & Sales

Hotel Revenue Management

Hotel Safety & Security

Hospitality Training

Forms & Checklists

and more!

 Join Now 

◊◊◊◊◊◊

Join Now Bonuses

1. Bonus #1 Free Autographed Book with Membership – A Common Sense Approach to Effective Hotel Sales
2. Join Now Bonus #2 for joining: e Book Strategies for Sales & Marketing
3. Join Now Bonus #3 One-on-One Q & A with Dr. John Hogan. CEO and Co-Founder of HospitalityEducators.com
   

 

Top 100 Hotels

Rank	’10	Name	Score
1	–	Singita Grumeti Reserves (Sasakwa Lodge, Sabora Tented Camp, Faru Faru Lodge), Serengeti National Park, Tanzania	98.44
2	–	Singita Sabi Sand (Ebony Lodge, Boulders Lodge, Castleton Camp), Sabi Sand Wildtuin, South Africa	97.95
3	–	Royal Malewane, Kruger Area, South Africa	97.88
4	–	ol Donyo Lodge, Kenya Game Parks	97.71
5	–	Oberoi Udaivilas, Udaipur, India	97.70
6	–	Triple Creek Ranch, Darby, Montana	97.10
7	–	Mandarin Oriental Dhara Dhevi, Chiang Mai, Thailand	97.00
8	–	Oberoi Rajvilas, Jaipur, India	96.92
9	–	Kirawira Luxury Tented Camp, Serengeti National Park, Tanzania	96.71
10	–	Serengeti Migration Camp, Serengeti National Park, Tanzania	96.50
11	–	The Lodge at Kauri Cliffs, North Island, New Zealand	96.25
12	–	Fairmont Mount Kenya Safari Club, Nanyuki, Kenya	95.64
13	–	Posada de Mike Rapu, Explora Rapa Nui, Easter Island	95.47
14	–	Oberoi Amarvilas, Agra, India	95.33
15	–	Nisbet Plantation Beach Club, Nevis	95.24
16	–	La Résidence Phou Vao, Luang Prabang, Laos	95.20
16	–	Four Seasons Resort, Carmelo, Uruguay	95.20		$
18	–	Ngorongoro Crater Lodge, Tanzania	95.14
19	–	Palacio Duhau, Park Hyatt, Buenos Aires	94.97
20	–	Mombo Camp and Little Mombo Camp, Okavango Delta, Botswana	94.82
21	–	Hotel Caruso, Ravello, Italy	94.75
22	–	Little Palm Island Resort & Spa, Little Torch Key, Florida	94.56
23	–	Mandarin Oriental, Bangkok	94.49
24	–	Stafford London by Kempinski , London	94.40
24	–	Blackberry Farm, Walland, Tennessee	94.40

HospitalityEducators.com recommends an Excellent Resource for Corporate & Professional Trainers

		They Snooze, You Lose: The Educator’s Guide to Successful Presentations by Lynell Burmark
Two Audiences for this Well Written Resource An Excellent Resource Corporate and Professional trainers may not have to deal with the dozing crowd as often as some classroom environments, but they face the real challenges of both motivating and training individuals of multiple generations in the same groups. In my career as both an academic (college) and a corporate educator, I have delivered literally thousands of classes and seminars and attended many more. In both the ones I attended or presented, I have always learned “just one more thing” about interacting with attendees with each session. Lynell Burmark has an interesting and extensive background as primarily an educator has exposed her to many different kinds of students. I find that her overall approaches in this text are well-crafted, with adequate but not too much useless details and trivia. I believe this book has two potential audiences: 1. Traditional teachers who are trying to avoid the ” snooze” syndrome the title implies. This book offers insights not likely to be picked up at an annual teacher development day. 2. Corporate and Professional trainers and presenters who may not have to deal with the dozing crowd as often, but face the real challenges of both motivating and training individuals of multiple generations in the same groups. I find this book positions itself with certain positive resources: 1. The 12 chapters flow well and are easy to follow 2. The messages address both the technological and the human side of presentations 3. There are basic training activities in each chapter that will have value by degrees to different people 4. A cautionary message on the dangers of what has been called “Death by PowerPoint” 5. Blending music, stories and images 6. A recap of ten “should-dos” 7. A interactive DVD that includes royalty free musics , bonus sideshows and a general chapter review We have all heard exceptional and dreadful speakers. While some of this message is basic, the strengths substantially outweigh the limitations! This is one of the hundreds of resources available to members at www.HospitalityEducators.com John Hogan HoganHospitality HospitalityEducators The hotel and hospitality industries traditionally face high levels of staff turnover and do little to combat the huge cost in recruitment/training dollars, in guest satisfaction and in profitability.  This Harvard Business School interview shares the five steps necessary to excel at work Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,    John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.