A statement of teaching philosophy

HospitalityEducators.com changes Business Model

HospitalityEducators.com was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

 The original business model we used was that of a membership organization, and our success included readers and members from all six continents and more than 50 countries.   When we evaluated our progress in our business plan mid -year, we realized that our business model was becoming more like a magazine which had never been our intent.

The annual SWOT analysis showed us that we were not focusing on what had been our passion and goals, so we elected to move our business model from the membership site to a resource for both hospitality and other service businesses.

This is the 1st of 3 explanations of how our business model is evolving over the next several months.

Our strengths include a network of professionals who have interacted with and assisted a number of service businesses through teaching and training.  To that end, we are pleased to share

A statement of teaching philosophy for HospitalityEducators.com

Our philosophy of teaching includes fostering self-instruction, formulating questions rather than just giving answers and establishing high expectations. Professors have limited capacity to teach students anything – they primarily motivate students to teach themselves. Our principal pedagogical role is to help students learn how to search for a complete answer as we work through the question-and-answer process of real world scenarios. Our goal is to stimulate active learning and acceptance with the idea that being “wrong” is part of learning. 

“There is nothing so useless as doing efficiently that which should not be done at all.” Peter Drucker (1909-2005),  Author  

Our role as the instructor is not only a source of knowledge, but also a source of support and an avenue for other resources. Students can expect that we are approachable, available to answer questions, and genuinely invested in their academic success.

“It’s not hard to make decisions when you know what your values are.”

 Roy Disney, American Film Writer

We are firm believers in active learning, and we try to maintain a very interactive classroom. Teaching is not about lecturing to students; it is about presenting theories, concepts, and questions to students in ways they can incorporate into their own life experience or goals.

It should be the goal of every student and professor to increase knowledge and understanding in both the classroom and the real world. Group interaction is an important part of learning, so that all parties share ideas, argue or validate them with others and practice teamwork as an important link in social and mental development.


 

“A company culture cannot be imposed or mandated. It must grow from within over a long period.”

Isadore Sharp, Founder Four Seasons Hotels

 

  1. Teaching is an opportunity to inspire and empower.  Our teaching philosophy is based around concepts that bridge and link academic programs to real world situations.

  1. Strategic planning
  2. Continuous Learning
  3. Individualization      Achievement  in       “Real World” applications These real world scenarios offer solid and practical links to the academic work in      the class.

 Corporate Teaching Philosophy 

 “Education’s purpose is to replace an empty mind with an open one.”      

Malcolm S. Forbes, Publisher, Entrepreneur (1919-1990)

The global community is changing at a record pace and recognizing and responding to emerging opportunities is critical.  Keeping focused on achieving agreed upon results requires open, honest, consistent and transparent communication.

 The Founders of HospitalityEducators.com careers have always had strong ties to academic integrity, including service as an adjunct professor at different institutions.  Additional commitment to learning was delivered to other Institutes and Universities through research and recommendations on curriculum and program specifications for hospitality programs. 

Our role as corporate and academic educators in the business world has provided us with individuals who continuously challenge us to seek better and more effective ways to reach the desired goals.  We want to challenge others to likewise achieve more from themselves and from others.

As a teacher and as a business professional, one lesson learned from mentors was critical thinking.  In a world changing at incredible speeds, this competency is invaluable.   Interdisciplinary study lends itself to more creative thought development. 

“Success is the result of perfection, hard work, learning from failure, loyalty, and persistence.”        Colin Powell, American Secretary of State

Defining Success

  1. Successful graduates of balanced programs learn certain academics but also have embraced the need to learn certain life lessons, such as the Seven Habits of Highly Successful People.
  2. Successful innovators and professionals need to develop strong competencies as a leader, a relationship builder, a problem solver and eventually a mentor.

As faculty members , the range of experience and exposure to the industry can be huge, especially if dealing with introductory courses. We set different learning objectives for the level of the course and the student likely to be taking it.

  1. to fully explore the range of career options available in the field of business
  2. to provide the appropriate level of information and tools needed to help in the student’s understanding of this class to the options available in business and/or hospitality
  3. to share real world experiences and examples by a professional who is passionate about what he does

‘It’s fine to celebrate success but it is more important to heed the lessons of failure.”

Bill Gates ,  Founder of Microsoft)

Blended Learning

Learning occurs as a progression but that process is not uniform with each student.  In our careers, we have come to the realization that students learn from us and from each other, but that we also learn from them in this fast-paced world. By sharing with them my teaching objectives and experience, students know that we are genuinely interested in them.

 

 

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Reflections: People Who Made a Difference: Brian Broom, CHA English Hotelier Extraordinaire

Reflections

Brian Broom, CHA, English Hotelier Extraordinaire

My first interaction with Brian came in the late 1970s after a massive hotel fire in Atlanta.  The entire hotel of 400 suites and rooms, 30 conference rooms, two large ballrooms, two restaurants and what had been the number one disco in Atlanta were completely shut down.  While the hotel staff and management received national recognition the following year for its well trained response to the fire, the experience was an eye-opening one for me as the resident manager in rebuilding the facility and the hotel’s reputation.

Based in New England, Brian worked with Dunfey Hotels and many other national companies . Brian was a master project manager with great vision and stamina.  While it might seem simple enough to have had a generous insurance reimbursement, planning from scratch is not nearly as simple as that sounds.  In a period before “ just in time delivery” options and computer simulations, Brian taught and delivered advance planning, intricate and coordinated deliveries and trade construction, with extensive content in quality checklists.  The entire hotel was completely renovated and reopened less than six months after the devastating fire.

Over an eight month period,  Brian shared design insights with the hotel ownership, management, staff  and the insurance company that included his gift of conceptualization at a time far in advance of those shared today on Restaurant Impossible, Hotel Impossible and many other cable offerings.

Brian had a successful career as a consultant, management company owner, designer and entrepreneur.  Brian and his spouse Sheila worked together on many renovations and  projects over a 15 year period with me and others across the US.

The descriptor of the English Hotelier Extraordinaire is used and because Brian used his English perspectives to focus on delighting guests. He was known for using space creatively and efficiently, in operating hotels profitably and for fair business practices.

Time and circumstances intervened and we lost touch. It remains a regret to me that we did not reconnect, as he passed away in that time.   I always found Brian’s standards to be of the highest quality,  his integrity was front and center and I learned a great deal from this consummate professional.

Think back a moment on people who have impacted you and your career – it is worth the time for reflection.

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 Dr. John Hogan CHA CHE Boston Dec  2010

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

Insights from HospitalityEducators.com on Learning, Value and Communication

What we want and need in 2012 in Hospitality : #9-11

It is now May, Month Number 5.

We have blogged the first 8 recommendation of what we need and want earlier in the year, and are pleased to share three additional points for your consideration.

Nine:  A Genuine Commitment to Learning and Professional Development at ALL Levels of the Hospitality Organization. 

This includes opportunities for all associates in the organization who are interested in improving themselves.  This could be language, marketing, certain professional skills, and career development.  If opportunities are only offered to a select few, that organization is likely to be limited.  Look at the example of the staff at any Apple Computer/Technology store and compare that to any competitor you can think of.  Which staff has had the opportunity to learn and develop?  What is happening at your hotel?

 Ten: Boost the value proposition

The peripheral surroundings in the marketplace continue to have a major impact on the hotel and restaurant industries. Being unique (not a cookie cutter) and offering a differentiated product is clearly a major keys for success in these competitive times.

The government issued statistics may try to hint at improvements in performance, productivity and job creation, but the millions of unemployed or underemployed people throughout many developed countries remain staggering.  We must make our business offerings appropriate and relevant with the changing needs and lifestyles of our guests.  We must offer consistently the proper experience at our hotels and restaurants at the prices that our guests can afford to pay and the price they choose to pay.

The online travel agencies are blamed for aggressive discounting, but it is the decision of the individual hotel and restaurant to decide their prices and at what value.  I often write on the danger of our industry becoming a commodity that has no distinction and holds little interest from consumers or others.  Competition will continue to increase in marketing, products and brands.  Some of our clients are business travelers, while others are leisure or social travelers.  Even in good times, many companies will be careful to use hospitality businesses that are fair and pricing inconsistent and experience.

  Eleven: Provide Clearer Communications

We often are frustrated by news bytes of partial information and by politicians’ comments that appear so often to be self-serving.  As business leaders and hoteliers, restaurateurs, and hosts, it is up to us to be clear in our communication to our associates, our suppliers, bankers, our clients and all  we deal with.  This means using the tactics in the first 10 items mentioned above.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Insights from HospitalityEducators.com| What would you do if this happened in your market?

  Guest Columnist Conor Kenny shares insights on business and financial challenges in this You Tube video on one of the world’s most established segments of hospitality – the local pub.  While you may not have a “pub” in the traditional sense of the word, there are many similarities to other services in hospitality.  We felt our global readers would appreciate this unique perspective.

Challenges in Pubs

_________________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.


Smiles from HospitalityEducators.com | or There are always reasons to celebrate something….and to have a special in the F&B Outlets

The late Andy Rooney had a knack of making listeners or readers smile when he brought to our attention a “tongue in cheek” observation about unusual events or every day activities.

We in the hospitality industry all know the major holidays and events to link special meals and promotions to, but there are literally hundreds of others.    I once hired Max Hitchins of Australia to lead a workshop on this topic and the ideas he shared has led me at different times to look for other, more unusual “events” or days to celebrate locally or in-house and at ZERO cost.  The staff is less bored and may become more energized and the guests appreciate the creativity.

Here are four quick ideas you can use over the next five days:

National Hugging Day

When: Always January 21st

What a great day! This is an opportunity to give and to receive. Give a hug, and you automatically receive one in return. Sure, someone might not hug back. But, how often does that happen!?!

Hugs are loving. Hugs are therapeutic. Hugs are caring. Hugs are celebratory.  Hugs make you feel good inside. Have you ever received a hug from someone who didn’t care? I didn’t think so. That’s proof positive that you’re loved and cared about.

Celebrate today by giving hugs to family, friends and loved ones. You’ll love the warm feeling you get.

Origin of National Hugging Day:

National Hugging Day was created in 1986 by Rev. Kevin Zaborney from Caro, Michigan. Strangely, this day is copyrighted. One would think that hugs should be given freely and without recourse. Regardless, we are thankful to the Reverend Zaborney for creating this day and would love to thank him with a big hug.

 National Pie Day

When : Always January 23rd

The American Pie Council created this day simply to celebrate the pie.

National Pie Day is a special day that is set aside to bake and cook all of your favorite pies. On this day, you are also encouraged to bake a few new pie recipes. And most importantly, it’s a day to eat pies!

A great way to celebrate National Pie Day is to bake some pies and give them away to friends, neighbors, and relatives. You never know, you may be starting a tradition of pie giving between your friends and family.

The American Pie Council sponsors the National Pie Championships. Some of the best pie makers in the world enter their pies.  Perhaps you will enter and win the “American Pie Council’s Best Pie in America” award.


Origin of National Pie Day:

National Pie Day was created by the American Pie Council. The American Pie Celebration began in 1986 to commemorate Crisco’s 75th anniversary of “serving foods to families everywhere.”

National Handwriting Day

When : Always January 23rd

National Handwriting Day is an opportunity to reintroduce yourself to a pen or pencil and a piece of paper. In this day of computers, more and more information, notes, and letters are sent back and forth via a keyboard and cyberspace.

According to the Writing Instrument Manufacturers Association (WIMA) website “The purpose of National Handwriting Day is to alert the public to the importance of handwriting. According to WIMA, National Handwriting Day is a chance for all of us to re-explore the purity and power of handwriting.”

Some of the available documentation we read, suggests concern by stationary, paper companies, and pen and pencil manufacturers that the electronic world will shrink demand for their products. But, indeed, statistics show that pen(or pencil) and paper are alive and well, with a growing demand.

Participate in National Handwriting Day by writing a note or letter to someone. Love letters are cool. Notes to people who are ill or incapacitated will be well received.


Origin of National Handwriting Day:

National Handwriting Day was established by the Writing Instrument Manufacturers Association  in 1977. Their motive is obvious…to promote the consumption of pens, pencils, and writing paper.

January 23rd was chosen because this is the birthday of John Hancock. John Hancock was the first person to sign the Declaration of Independence.

Beer Can Appreciation Day

When : Always January 24th

Now here’s a day that some of us can really get into!  Actually, the stuff is what is usually appropriated, especially when it icy cold on a hot day.

Beer Can Appreciation Day celebrates that great day in 1935 when beer was first sold in cans.

Okay, laugh if you will. But, believe me when I say that Beer Can Appreciation Day is a big and important day to many people.

A lot of people do not know that there’s a huge number of beer can collectors out there. Collectors meticulously open a beer can from the bottom, empty it (and drink the beer, of course), then wash and dry it. For beer can collectors, there is no shortage of types of beer, cans and bottles, and sizes. A beer can collector may have hundreds of cans and bottles.

News You Can Use: There’s a market for beer cans. If you come across an old can, do not throw it out. Rather, check out the prices in a collector’s catalog, or on Ebay.

Beer Can Appreciation Day provides us with the opportunity to enjoy and appreciate the many different kinds of beer cans. Enjoy today by starting, or adding to your beer can collection. As you empty the new cans, drink the contents. After all, you don’t want to be wasteful do you?

Important Note: Please drink responsibly. And, if you drink…….don’t drive.

__________________________________________________________________________

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com asks “How would your staff rate you as their Manager (or Boss)?”

 Compare your thoughts with these statistics from around the world

Employees Give Their Bosses a Passing Grade

HTrends

Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services® (NASDAQ: KELYA) (NASDAQ: KELYB).

The findings are part of a new report, The Evolving Workforce: Effective Employers, based on the findings of the , which obtained the views of approximately 97,000 people in 30 countries.

Asked to rate their bosses, employees have delivered a passing grade for their performance, with an average score of 6.4 out of 10. Only 37 percent of respondents say that their bosses have done a good job in preparing them for future success. A total of 45 percent say they have not been well-prepared, and 17 percent are uncertain.

Nearly half of all those surveyed would be willing to recommend their current employer to a friend or acquaintance.

Results of the survey, globally, show:

    • Both Gen Y (aged 18-29) and Gen X (aged 30-47) agree that Gen X make the best leaders, but baby boomers (aged 48-65) strongly believe that their own generation are the superior business managers.
    • The most important quality in a good boss is leadership style nominated by 26 percent, slightly ahead of vision and clear direction (24 percent), and communication style (19 percent).
    • Almost half of respondents describe their organization’s leadership culture as either “empowering” or “inclusive.” A total of 31 percent describe it as “authoritative” or “oppressive.”
    • Slightly less than half (44 percent) say that their efforts at work are recognized and rewarded.
    • Among those respondents who say they feel rewarded and recognized for their work, more than two thirds (67 percent) say this takes the form of being “noticed by management,” while 17 percent receive bonuses or incentives, and 12 percent are acknowledged through formal programs.


For more information about these survey results and other key global and generational findings, please visit the Kelly Press Room.

The findings are part of a new

report, The Evolving Workforce: Effective Employers, based on the findings of the , which obtained the views of approximately 97,000 people in 30 countries.   

 

 

This is one of hundreds of resources available @ HospitalityEducators.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com Shares: 11 Life Lessons Learned From Steve Jobs

11 Life Lessons I Learned From Steve Jobs

BY FC Expert Blogger Josh Linkner

This blog is written by a member of our expert blogging community and expresses that expert’s views alone.
Whether you’re building a tech startup, raising three kids, or running a soup kitchen, Steve Jobs’s indelible philosophies serve as a roadmap to success.

He’s been called the modern day Thomas Edison, the Beethoven of business, and the most prolific visionary since Henry Ford. Yet as Steve Jobs steps down from the helm of Apple, he has left us with so much more than incredible technology.

Jobs completely transformed the industries of personal computing, digital animation (Pixar), music, mobile phones, and now tablets. He created the most valuable company in the world and impacted the way billions of people live their daily lives. But beyond his accomplishments, he’s taught us lessons in leadership and life. The characteristics he embodied can serve as a roadmap for us all to become better not only in business, but in our communities, families, and personal achievements.

For all us kids from 1 to 92, Jobs’s guiding principles can help us live our best life and make the biggest difference:

1) Put Passion First
He followed his heart and let the operational details fall into place. He refused to put a governor on his burning desire to reach new heights.

2) Never Limit Your Imagination
He always imagined the ideal solution or product and never cut corners or watered down his most potent ideas due to setbacks or fear.

3) Pursue Greatness Over Money
Jobs didn’t chase the mighty dollar. Rather, he focused on making the biggest possible impact and the money followed.

4) Demand Excellence
Critics complain of his exacting style and “unrealistic” demands. There’s a natural gravitational force of mediocrity, and sometimes it takes an aggressive stance to rise above the sea of sameness.

5) Put Yourself Out of Business
Jobs was never satisfied, and constantly strove to be the force of disruptive change that would make the Steve Jobs of six months ago irrelevant. Never clinging to past successes, he maintained intense urgency around continuous reinvention.

6) Challenge Conventional Wisdom
When there were norms, he lived to shatter them. Nearly every step of his success can be traced to inspired thinking that stuck his finger in the eye of the complacent incumbents.

7) Simplify
‘Nuff said.

8) Ignore the Naysayers
If he listened to the “sound advice” of others, we’d never even know his name. He never let the fear of others interfere with his own trajectory.

9) Persist
While today he sits victorious, there were many times he nearly lost it all. There were dark days at Apple, Pixar, and even in his personal life. Where others throw in the towel, Steve stared into the abyss and never accepted defeat.

10) Never Pigeonhole
Steve wasn’t a “computer executive.” He was a visionary change agent and could not be constrained. He realized his calling was far beyond any categorical label.

11) Push Beyond What You Think is Possible
When Steve heard “that can’t be done,” it only emboldened his resolve. He constantly drove himself and others to reach new heights.

Whether you’re building a tech startup, raising three kids, or running a soup kitchen, these indelible philosophies serve as a roadmap to success. While you may organize your thoughts on your MacBook, communicate with your team on your iPhone, and later relax with some tunes on your iPod, the impact of Steve Jobs is far greater than the devices he’s provided. Rather, he’s given us a model to reach our full potential.

Steve famously said he wanted to “put a ding in the universe.” You have done that, my friend, and so much more. The impact you’ve made is immeasurable, and has inspired a generation to “think different.” Thank you for taking the path less travelled, for conquering the never-been-done, and for leading with purpose. Thank you for changing the world.

For more insight on Creativity and Innovation, please visit www.JoshLinkner.com

Jobs completely transformed the industries of personal computing, digital animation (Pixar), music, mobile phones, and now tablets. He created the most valuable company in the world and impacted the way billions of people live their daily lives. But beyond his accomplishments, he’s taught us lessons in leadership and life. The characteristics he embodied can serve as a roadmap for us all to become better not only in business, but in our communities, families, and personal achievements.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.