KEYS TO SUCCESS – Observations on SERVICE # 41-55

 KEYS TO SUCCESS – Observations on SERVICE # 41-55

Over the last six months I shared the first 40  service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group.

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column     __________________________________________________ Logo is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

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Quotes that address the topic of SERVICE.

  1. It’s not whether you get knocked down, it is whether you get up.”        Vince Lombardi

  2. We never plan to fail,but we often fail to plan.

  3. ENERGY: Your personal energy is Precious. Use it Wisely.

  4. You don’t stop laughing because you grow old; You grow old because you stop laughing.

  5. Obstacles are those frightful things you see when you take your eyes off your goal.”                Henry Ford

  6. Nobody is ever born great at anything. People learn and develop SKILLS.    SERVICE is a GIFT.

  7. The best answer to insults is Silence.”     Sarah Bernhardt

  8. Do the right thing. It will gratify some people and astonish the rest.”   Mark Twain

  9. Every really new idea looks crazy at first.”       Alfred North Whitehead

  10. The best Service in the world is not necessarily flawless,but it is always SINCERE.

  11. If you are going through hell, keep going.” Sir Winston Churchill

  12. When someone says they don’t mind, they mind.

  13. A sense of humor is the most powerful weapon against frustration.

  14. If you aren’t fired with enthusiasm,you’ll be fired with enthusiasm.”Vince Lombardi

  15. While you are making a living, don’t forget to Live.

Feel free to share an idea for a column at anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium ( of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 Email:

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