…Thought of the day…Revisited

I first shared this anecdote almost 7  years ago and its message about VALUE, INTEGRITY and PERSPECTIVES has become even more important with the allegations in elections, changes in global terrorism and the increasing tensions in many of our every day lives.   I am proud to be a hotelier, author, speaker and educator and I encourage readers to note the business and personal message that bears repeating and thinking about.

          Image result for $20 bill

A well-known speaker started off his seminar by holding up a $20.00 note. In the room of 200, he asked, “Who would like this $20 note?”

Hands started going up.  He said, “I am going to give this $20 to one of you but first, let me do this.

He proceeded to crumple up the $20 note.
He then asked, “Who still wants it?”

Still the hands were up in the air.
Well, he replied, “What if I do this?”

And he dropped it on the ground and started to grind it into the floor with his shoe. He picked it up, now crumpled and dirty.

Still the hands went into the air.

My friends,
we have all learned a very valuable lesson.

No matter what I did to the money, you still wanted it because it did not decrease in value. It was still worth $20.

Many times in our lives, we are dropped, crumpled, and ground into the dirt by the decisions we make and the circumstances that
come our way.

We feel as though we are worthless. But no matter what has happened or what will happen, you will never lose your value.

Dirty or clean, crumpled or finely  creased, you are still priceless to those who DO LOVE you.

The worth of our lives comes not in what we do or who we know,
but by WHO WE ARE. You are special- Don’t EVER forget it

” Pass this on, you may never know the lives it touches,
the hurting hearts it speaks to, or the hope that it can bring…….

Count your blessings, not your problems.

This has been attributed to a number of sources and while I do not know the original author, I thank her/him on behalf of the many people I have shared this message with in programs, classes and my writing.

John Hogan 10.16 no.6 John J. Hogan, CHA CMHS CHE CHO[1] is a career hotelier, author and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has been affiliated in management roles with Sheraton, Hilton, Dunfey (now Omni), Park Suite (now Embassy Suites), Med Center Inns of America, Best Western world headquarters and independent properties. He taught as an adjunct professor for more than 20 years at 3 different colleges and conducted more than 5,000 classes and workshops in his career as of 2016.

He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers.  HospitalityEducators.com completely updated and has been facilitating the Certified Hotel Owners program for AAHOA since 2012, with a participant approval rating of over 97% and more than 1400 certifications to date.

As the principal of Hogan Hospitality, he has provided litigation support, hotel expert witness services and hotel owner support services. He holds a number of industry certifications and is a past recipient of the American Hotel & Lodging Association’s Pearson Award for Excellence in Lodging Journalism, as well as operational and marketing awards from international brands. He has served as President of both city and state hotel associations and as an elected Chair of a major brand Hotel Owners Council.

Specific new services, workshops and keynote topics can be found at johnjhogan.com, including

  • WHAT THEY DON’T TEACH YOU AT HOTEL SCHOOL
  • IT’S THE SIZE OF YOUR IDEA, NOT THE SIZE OF YOUR BUDGET
  • 2017 HOT TOPICS ON SAFETY, SECURITY AND LEGAL ISSUES FACING HOTEL OWNERS AND MANAGERS THIS YEAR
  • 15 TIMELESS STRATEGIES FOR TODAY’S LEADERS

 

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.

He writes regular columns for a number of global online services, has published 500 columns and 225 blogs for industry publications. He co-authored (with Howard Feiertag, CHA CMP) LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES as well co-authoring the Supervisory Skill Builders from the Educational Institute. Hogan’s professional experience includes over 43 years in operations, service, sales & marketing, training, management development and asset management on both a single and multi-property basis.

He has supported numerous industry boards that deal with education and/or cultural diversity for more than 15 years. He served on the AH&LA Certification Commission of the Educational Institute and as brand liaison to the NAACP and AAHOA with his long term involvement in the Certified Hotel Owner program.

 

Contact: John Hogan John.Hogan@HospitalityEducators.com                 602-799-5375

https://www.linkedin.com/in/drjohnhoganchache/

 

[1] Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

 

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Re2pect – to receive it, one has to give it

 

Aretha Franklin has sung about it for the past 50 years.  aretha

The United States military has evolved from the pain experienced by the soldiers returning from Vietnam to today’s infantry and front line soldiers that  are shown civility and honor in a changing world.

 

      

 

 

 

 




Photo credit Welcome Home a Hero program by Harriet Baskas

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 
Dr. John Hogan CHA CHE Oct 2010 ChicagoJohn Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.

REFLECTIONS : Flo Cunningham – unexpected lessons learned

Flo Cunningham – unexpected lessons learned

 Flo was a contradiction of the times.

In the mid 1970s, the glass ceiling was very real in much of the hotel business.  At the flagship 1500 room Sheraton Boston hotel, there were no women department heads, sales managers or executives at the time I was a management trainee.  The few supervisory roles filled by women are often in housekeeping or the coffee shop .  This was not considered unusual at the time.

Flo was transferred into the hotel from world headquarters, also in Boston.  A take charge personality, she was strong willed and handled both public relations and special projects.  By watching her from afar, I learned of how interaction was addressed both from and within a corporate home office of a large company.   The support was sometimes appreciated, and sometimes appeared to be meddling.   Flo was focused on achieving results and fitting in with others as appropriate, and I even recall she joined other executives in smoking the occasional cigar.

I was reassigned from Boston to Houston in 1976, and I had  no further interaction with Flo.  I do recall visiting the Sheraton Boston in the last five years and women executives and managers have taken their rightful place in positions of responsibility.

Flo’s example and persistence gave me insights as a trainee not to make first judgments on others too quickly and this lesson has remained with me my entire career.

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Hotels and Hospitality Businesses Must Make Strategic Planning Part of their Every Day Actvities

  Strategic Planning should be PRACTICAL

Peter Drucker introduced the term management by objectives more than 50 years ago.

  1. With his approach to strategic planning, options were identified, considered, discussed and executed.
  2. Using the SWOT analysis (strengths, weaknesses, opportunities, and threats), hoteliers can actively deal with OTAs, revenue management, asset protection, staff development, competitive marketplaces, and proper market positioning.
  3.  Dealing with these and other issues cannot happen by themselves and will require senior management commitment and support.
  4. These activities can be blended into manageable activities, including:
  •  The full SWOT Analysis
  •  Long-Term Vs. Short-Term
  • Marketing and Sales Plans
  • Budgeting: Focus, Energy, Money
  • ROI Improvement: Revenue Growth, Expenses, Business Fundamentals
  • Staff Performance: Goal Setting, quarterly reviews, semi-annual feedback, annual appraisals and more

We at HospitalityEducators.com have developed a new Leadership Program that assists organizations to refine their approaches to making their hospitality businesses more successful.

This Leadership development component integrates the tangible and intangible qualities of successful leaders.  Participants will acquire an understanding of leadership styles, roles and the management skills needed to compete in the marketplace.

In my 35+ year career as a hotelier, educator and consultant, I have seen repeated successes of those who take the time to follow this process.  We write on it often, share approaches on our site and know it works.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading by HospitalityEducators.com| Take Action: 18 Proven Strategies

https://i2.wp.com/ecx.images-amazon.com/images/I/41F1rX4ATBL._SL500_AA300_.jpg

Many times people are hesitant to act – they wait for someone else to “take care of it.”

In hospitality, that has too often been the case – let the brand, or the CVB or the marketing co-op or the “other”  parties in the community “handle it. ”  The result: lost market share, someone else gains competitive advantage and profitability declines.

I have watched a number of short You Tube clips this past 30 days on a wide range of topics, including a number relating to hospitality.  The growth of technology combined with an expanding global population means that there are going to be substantial needs for “taking action” if one is going to be successful in the next decade.  I know what I need to do and that includes planning, aligning with others in win-win situations and taking action.


Take Action: 18 Proven Strategies

by Susan Bixler and Lisa Scherrer Dugan

 “Proven Strategies in Times of Uncertainty”

This is not a new bestseller, but one that has logical, easy to follow best practices that remain current in the marketplace of 2011, as well as when it was first released eight years. These 18 strategies have merit, are worth consideration and offer practical steps. I am pleased to recommend it.

Dr. John Hogan CHE CHA CMHS
HospitalityEducators
HoganHospitality

Action:  A dozen definitions

  1. The state or process of acting or doing
  2. Something done or accomplished; a deed.
  3. Organized activity to accomplish an objective: a problem requiring drastic action.
  4. The causation of change by the exertion of power or a natural process: the action of waves on a beach; the action of a drug on blood pressure.
  5. A movement or a series of movements, as of an actor.
  6. Manner of movement
  7. Habitual or vigorous activity; energy
  8. Behavior or conduct. Often used in the plural.
  9. The operating parts of a mechanism.
    b. The manner in which such parts operate.
    c. The manner in which a musical instrument can be played; playability: a piano with quick action.
  10. The series of events and episodes that form the plot of a story or play.
  11. The appearance of animation of a figure in painting or sculpture.
  12. Law A judicial proceeding whose purpose is to obtain relief at the hands of a court.

Check HospitalityEducators.com for ACTION ideas and best practices.

The Keys to Success are results-driven programs aimed at building competitive advantage. Most of these programs can be offered as either a keynote address or an interactive workshop.

  • From the Chalkboard to the Front Line – Turning Knowledge into Profits
  • Step by Step Operational Solutions – Making theCorrect Decisions
  • 45 Proven Ways toSucceed in Any Economy
  •  THE Service Code
  • We Can Do That! – The Customer Service Attitude\
  • 10 Hotel Sales Action Steps to Succeed – Anytime, Anywhere
  • Hospitality Conversations on …. (a range of topics)
  • 10 Hotel Mistakes to Avoid in Selling
  • What’s the Problem?
  • Questions that Beg Asking
  • How to Stop Your Profit Drain
  • Seven Options for 2011 Hotel Marketing
  • Getting the Most out of Your Franchise Investment
  • Three Attributes of Top Hotel Managers
  •  Where’s Your Desk?
  •  Fifteen Timeless Philosophies in Hospitality
  •  Thirteen Strategies toMake Your Hotel More Profitable Now

Info@HoganHospitality.com
Mobile 602- 799-5375
Phoenix, Arizona USA

HOGAN HOSPITALITY KEYNOTE & WORKSHOP OFFERINGS