A reminder to us all from HospitalityEducators.com: PAY IT FORWARD all year! Reflections – People Who Make A Difference

As hoteliers and restaurateurs, we are involved in our communities as service providers, active citizens, employers, tax payers, and more.

Hotels are open 24/7, 365 days per year.   Most restaurants (in hotels or freestanding) usually serve at least 2 meals per day and are open on most holidays and days when other businesses may have the opportunity to allow their staff family time.

The title of this blog is PAY IT FORWARD all year!     As active members of the hospitality industry, many of us participate in a number of community goodwill services.   We share quality but unsold prepared food with food banks and shelters.  We recycle our linens to charities that find people who can use them.   Rather than make a little change, we will donate the furniture that has been replaced during renovations to a range of services that uses them productively.   We and our staff volunteer in our community.

The end of the year holidays always generate news stories and this year is no different.

This short article is not political and there is no hidden message in it.

2014 has not been a good year for law enforcement officers, as noted in this 2 minute CBS Sunday morning report from 12/14.   The following video shares a variation on a theme we have heard for years- Secret Santa – and how it represented a way for a sampling of the overwhelming numbers of good officers who are never in the news to help share.

The message is self explanatory and the need is year round.    We encourage everyone in hospitality to continue what you already do and see if you can expand it by 10% in 2015.

If you are just getting started, see what your own staff and local local community needs and act accordingly.

The message is not about Santa or just giving money – the intent of this anonymous donor is to get everyone reaching out and talking again with each other.

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Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

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Recommended Reading from Hospitality Educators – One Little Word that Can Change Your Life

The Power of No: Because One Little Word Can Bring Health, Abundance, and Happiness

 by James Altucher and Claudia Azula Altucher Power of NO

This is a easy to read, powerful book. In about 200 pages in seven chapters, the book clearly identifies the strength of making decisions that includes saying no.

The book is dedicated to Exkhart Tolle in this Hay House publication and that indicates it is likely another positive motivating tool.

It starts with a “your no bill of rights” mission assessment, and then goes to a series of easy to follow examples of what it is important to open quotations say no to.”

Examples include:

* Say no to an untimely death
* Say no negativity
* saying no to people were not good for you
* Say no to the first sign of danger
* Say no to jealousy
* Say no to self sabotage

The book continues to persuade readers to consider how we evaluate situations in our every day walk lives.

There are exercises throughout the book that cause the reader to think about real life problems and how the proper answer of yes or no makes such a difference.

This is a deep, reflective thinking book that is both enjoyable and rewarding.

Highly recommended!

Dr. John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

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Kathleen Hogan Ireland Sept 2013

John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com