Recommended Reference from HospitalityEducators.com | Hospitality Law by Stephen Barth

A University textbook is not normally considered light reading, yet a number of them can offer us valuable information and resources.

This is a law book used in university classes. It is very detailed, includes many solid examples and case studies. The Q&A sections at the end reinforce the highlights made throughout each chapter.  The headings of the 15 chapters are self explanatory and offer insights and potential direction.

Hospitality Law

 

  1.  Prevention Philosophy
  2. Government Agencies Affecting Hospitality
  3. Business Structures
  4. Business Contracts
  5. Significant Hospitality Contracts
  6. Legally Managing Property
  7. Legally Selecting Employees
  8. Legally Managing Employees
  9. Your Responsibilities as a Hospitality Operator
  10. Your Responsibilities as a Hospitality Operator to Guests
  11. Your Responsibilities for Guest Property
  12. Your Responsibilities when Serving Food & Beverage
  13. Legal Responsibilities in Travel and Tourism
  14. Safety and Security Issues
  15. Managing Insurance

In addition to this reference book, I would also recommend The 2015 Hospitality Law Conference    http://hospitalitylawconference.com/ , which is not just for lawyers.

From development deals to management agreements, from food and beverage liability to labor and employment, and from claims management to anti-trust issues, the latest cases, trends and challenges in compliance, finance, law, risk, safety, and security are up for exploration at the 13th Annual Hospitality Law Conference, February 9-11, 2015.

The Owner Management Summit, co-located with the Hospitality Law Conference, intersects legal, finance and technology and includes sessions on: who owns the data, who is responsible for the data, development and unwinding management contracts.

I will write a separate column on this next week.

John Hogan       Kathleen Hogan

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Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

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Heaven, by Hotel Standards | Observations from a New England Hotelier

People are drawn to hotels.  There’s something about the center of activity in a busy, full service hotel that attracts people from all walks of life globally..

The Parker House hotel in Boston Massachusetts has been open continuously since 1855, and is arguably the oldest continually operating hotel in the United States.

Mark Twain stayed here for a month  in 1877 and he is but one of literally hundreds of celebrities to have made this hotel very well known and appreciated.

Heaven, by Hotel Standards is a book about the history of the Omni Parker House, with information compiled by Susan Wilson.  On page eight of this book,  there’s a wonderful welcome letter from the current general manager, John Murtha, CHA. I had the privilege of meeting John, who is a gracious hotelier.   His letter is sincere and genuine, and  the information about the service of the general managers from 1927 until today helps to demonstrate a longevity and quality of what you seldom find in most brands or hotels today.

In addition to Mark Twain, this book identifies a Who’s Who of celebrities who have been patrons of this hotel   From the age of literature there are writers like Emerson, Thoreau, Hawthorn and Longfellow.  From baseball, there are some well known names ranging from Babe Ruth to Ted Williams to Carl Yastrzemski to David Ortiz.  The hotel has been a center of  of activity in politics with people ranging from Ulysses S Grant, Mayor James Michael Curley, Franklin Delano Roosevelt, John F. Kennedy, Colin Powell, Bill Clinton and most recently, and former Governor Deval Patrick as guests.  Boston has a strong theatrical presence in the theater district and hosted a wide range of prominent actors including John Wilkes Booth (of Lincoln assassination infamy)  Sarah Bernhardt, as well as more contemporary entertainers as Joan Crawford, Judy Garland, James Dean, Stevie Nicks, Yo Yo Ma , Rachel Raye and Ben Affleck.

The hotel itself was built by Harvey Parker, who relocated from his family farm in Maine.  The Parker family arrived in America in the 1630s and Harvey did not want to remain in agriculture.  After number of years in Paris, he arrived in Boston and began his first venture into the hospitality business with a restaurant.  The book does a balanced review, explaining the evolution of the family from the restaurant business and to finding a location for and building what became the Parker house.

The Parker House has had a long time reputation for food and hospitality.  It is credited with creating or perfecting Boston Cream pie, lemon meringue pie, Boston Scrod and of course, the Parker House Rolls.  The book shares an anecdote about Eleanor Roosevelt looking and her request for the recipe, which had been a well kept secret until that request in 1933.

Celebrity chefs at this hotel have included television personalities Emeril Lagasse, Bobby Flay and Martha  Stewart who all wanted to link their reputation with that of the well-known Parker House.  There are stories in the book of organic farming from local farms, orchards and dairies 100 years before organic cooking became popular in the rest of the world.

The Saturday Club was a literary discussion group and included Henry David Thoreau, Henry Longfellow, John Greenleaf Whittier, diplomat Charles Francis Adams, Dr. Oliver Wendell Holmes and many others, who enjoyed the culinary service and hospitality of the Parker house once a month for a number of years.  Charles Dickens resided in the Parker house during his 1867-68 lecture tour.

The Parker house is located  across the street from the old Boston City Hall and  is two blocks from the state capitol.  Every US president from Grant to Clinton stayed at this hotel at some point during their presidency.  The book and movie the Last Hurrah was based on the experiences and activities of longtime mayor James Michael Curley.  The Kennedy family were regular visitors to the hotel and former Speaker of the House, Tip O’Neal is pictured in the book’s preface.

There are interesting interviews with longtime staff and stories about the wonderful jazz greats who performed at this hotel over the years. Some of the staff during the  mid 20th century  included Malcolm X and Ho Chi Min, who worked in the kitchens.

The book also discusses the business aspects of the hotel.  In the chapter called Architecturally Speaking, there are detailed explanations of the transitions and how the hotel evolved and maintained its presence.  There were major changes in operations and styles, with a series of owners over a 50 year period.  Downtown Boston today is very successful for hotels, but hotels were not considered to have a good location downtown in the late 1950s through mid seventies and the Parker House suffered. It did recover with the New England Dunfey family acquisition and management, The Parker House today is an example of exceptional hotel keeping with the Omni name and ownership.

Many grand old hotels today have reputations of ghosts, and the Parker House is no exception.  There are amusing stories of possible sightings from hotel founder Harvey Parker to Charles Dickens. We will have to decide for ourselves if this is fact or fiction.

Pages 105 to 107 lists of dozens of well-known names who enjoyed the hospitality of the Parker House from Mohammed Ali to the Who.

——————————————————————————————————————–

I began my career as a New England hotelier, working in Vermont and Massachusetts, including at the 1500 room Sheraton Boston.   I worked for the Dunfey Hotels when they owned the Parker House and was interviewed for the #2 manager position.   A crisis at the Dunfey Hotel I was managing in Atlanta prevented that transfer, but I do recall the elegance and history of this fine hotel.  I would have enjoyed being part of the history of this fine hotel.

The title of the book is Heaven, By Hotel Standards, and it is certainly an interesting snapshot of successful and innovative Boston hotel keeping over three centuries

Strongly recommended.

John J Hogan CHA CMHS CHE CHO

HospitalityEducators
Hogan Hospitality

Success does not come by accident or chance.

Contact us for assistance.

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CHE CHO and Kathleen Hogan  MBA CHO are the  co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

Contact information:  Kathleen Hogan  480-436-0283,

John Hogan

602-799-5375 or service@hospitalityeducators.com

Workshops Available include: 

From the Chalkboard to the Front Line

What They Don’t Teach You at Hotel School

Focus:

  • Hotel Profitability
  • Hotel Sales
  • Marketing Ideas
  • Hotel Operations

There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings.   The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This keynote transitions the academic message to the real world of running a profitable hospitality business.

 Click    here   for Keynotes and Workshops Available 

Recommended Reading from HospitalityEducators.com | An excellent resource with value to a reader who will take the time to pay attention

Manifest Moment to Moment: 8 Principles to Create the Life You Truly Desire

 

Mainfest

 

My adult son was visiting with us on vacation last summer and saw I was reading this book. His question was direct and logical – haven’t you read enough of these self improvement books over the years?

Good question that made me think.

I usually read about two books per week – one a novel and the other one that can teach me something or give me some insights I did not have previously.

This book may or may not share something “new” to a reader – it depends on where that reader is in relation to their life journey. We all encounter challenges with both successes and failures in life. It is how we deal with those experiences that makes a difference.

This book is published by Hay House, which was founded by Louise Hay http://en.wikipedia.org/wiki/Louise_Hay . This publisher has a number of excellent books for people at all stages in life.

The authors connected in Tuscon Arizona , where one is a University Professor and the other a corporate educator, consultant and life coach.

The book has eight principles the authors describe as guides to help create the life the reader really want. Some will likely have a deeper meaning than others, but they do flow well.

1. You Have a Unique Soul Mission.
2. It’s All About Energy.
3. Intuition is the Magic Wand.
4. Your Belief and Your Story Do Not Define You and Can Be Changed.
5. Your Desire Forms the Basis of Every Manifestation.
6. Intention Overcomes Every Obstacle.
7. You Have the Power to Clear, Heal and Reinvent Constantly.
8. Your Inner Guidance Knows the Path to Creating Life Balance.

There are some short checklists and exercises of value to a reader who will take the time to pay attention, which is sometimes a challenge for me as it seems I am often in a rush to finish a book rather than “listen” to the messages in them.

An excellent resource with  value to a reader who will take the time to pay attention

Recommended!

Dr. John Hogan
Hospitality Educators
Hogan Hospitality

 

 John J. Hogan     CHA CHMS CHE CHO

Hospitality Educators                      Hogan Hospitality

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

john hogan 10

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information: 

Kathleen Hogan  480-436-0283John Hogan 602-799-5375

service@hospitalityeducators.com

Keynotes: 

Workshops Available: 

An Insight from HospitalityEducators.com and Young Hoteliers | A YouTube Smile

The 1st quarter of what WAS a new year is about wrap up.   We have likely all experienced certain successes and disappointments over the last quarter (and year)  and are looking forward to renewed enthusiasm .

Will the next quarter automatically bring changes? Of course it will , but changes are neither positive or negative until they are acted on.  Where do those changes come from?

To those of us under 40 years of age, we have had the habit of being able to or at times forced to follow the ideas and direction of those older and we hope, wiser for their experience.   For those of us over 40, we are expected to share some of our knowledge and at the same time, acknowledge that the next generation will have some exceptional ideas, energy and momentum that we should tap into.

In our HospitalityEducators.com training and certification programs, we rely on the balance offered by blended learning.   This approach includes case studies, some lecture from experienced faculty, substantial interaction in group discussions and videos.  Participants in our programs often span three generations of professionals looking to improve their professionalism and we are always looking for ways to make learning more enjoyable.

One You Tube that I often use was one created by and brought to us all by attendees at the The Young Hoteliers Summit.   This now annual Young Hoteliers Summit in 2014 had delegates and team members that came together from 26 schools, spanning 5 continents and 15 nationalities. Their energy and enthusiasm showed they were HAPPY, as can be seen in this short message!   We use it after lunch to get people re-energized and to see that ‘We are Happy’ is a mind set.

The Young Hoteliers Summit has a serious side and acts towards improving professional opportunities for young talent in hospitality. It is the first entirely student focused and student run hospitality summit, designed to reduce the gap between the key stakeholders — industry, academic institutions and students from leading hotel management schools around the world. Creating a platform for knowledge and idea exchange, networking opportunities and a friendly competition, it works to foster a dialogue on employment related topics between these stakeholders.

The 2nd video shows the business side of the event.

While I have not yet attended this Summit, I recognize the zeal and intensity of all who participate, regardless of age or country or any other descriptor.  We all need to learn how to be energized, motivated, focused and HAPPY.

The 2015 Summit is fast approaching and this year’s attendees know what they are looking forward to.

Do you?

.John Hogan       Kathleen Hogan

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Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

 

90 Days to Success in Sales| Recommended Reading by HospitalityEducators.com

90 days to sales success

When I review and read a business book, I tend to compartmentalize it for content, approach, flow and conclusion. In this book, the author has generally done a solid job of planning, relating and summarizing the intent and value to be found in the work.

Overall, I believe this is a solid reference for someone who is new to selling, regardless of age. It has substance for those in career change situations, as well as those just entering the field from college. Hoxie asserts throughout the book that being a professional and successful sales professional is an ongoing commitment to building rapport, honest customer relationships and follow through.

The book is broken into 15 main topics areas
1. Sales basics
2. Initial prospecting
3. Initial sales meetings
4. Presentations, solutions
5. Closing
6. Objections
7. Goal setting
8. Continual prospecting
9. Industry specifics
10. The life of a salesperson
11. Sales management
12. Retail sales
13. Your 90 day plan
14. Beyond 90 days
15. Thirty three AST (I will not give the abbreviations away, but they are right on)

Hoxie properly opines that not all sales jobs are worth taking and that are clear benefits and downsides in selling. Each chapter covers a particular topic and offers suggestions and ideas. I do not totally understand the sequence of certain chapters, but that is the author’s perspective. It did seem the title of the book (90 day plan) would be introduced before the next to last chapter, but it does share some good concepts.

This book is very detailed and structured and I believe most readers will appreciate the easy to follow case studies and the pros and cons that are included along the way. The action steps offered are also a positive addition to this kind of book, as they could help guide readers in a week by week channel of activities.

The chapter on objection handling with specific phrases (“I’m on a budget,” “I need to ask….,” or “Can’t you do better on price” etc.) is an excellent practice field for almost anyone , with are scripted answers that could help the novice or uncertain person.

There are industry specific Q&A’s on selling advertising, real estate, services and different kinds of products. Hoxie highlights the common error in sales and marketing of focusing too much time and money on new potential clients, rather than appreciating the existing base.

I recommend this as A Solid Work for Those New to Sales

John J. Hogan CHA CMHS CHE CHO
HoganHospitality
HospitalityEducators

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Kathleen Hogan Ireland Sept 2013

John J Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

 

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offeringJohn Hogan Sept 2013DSCN0215 consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

 

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Workshops Available: 

 Lessons From the Field:   A Common Sense Approach to Effective Hotel Sales 

A to Z Steps to Profits

45 Proven Ways to Succeed in Hospitality in Any Economy

Hotel Sales Action Steps to Succeed – Anytime, Anywhere 

10 Hotel Mistakes to Avoid in Selling 

A reminder to us all from HospitalityEducators.com: PAY IT FORWARD all year! Reflections – People Who Make A Difference

As hoteliers and restaurateurs, we are involved in our communities as service providers, active citizens, employers, tax payers, and more.

Hotels are open 24/7, 365 days per year.   Most restaurants (in hotels or freestanding) usually serve at least 2 meals per day and are open on most holidays and days when other businesses may have the opportunity to allow their staff family time.

The title of this blog is PAY IT FORWARD all year!     As active members of the hospitality industry, many of us participate in a number of community goodwill services.   We share quality but unsold prepared food with food banks and shelters.  We recycle our linens to charities that find people who can use them.   Rather than make a little change, we will donate the furniture that has been replaced during renovations to a range of services that uses them productively.   We and our staff volunteer in our community.

The end of the year holidays always generate news stories and this year is no different.

This short article is not political and there is no hidden message in it.

2014 has not been a good year for law enforcement officers, as noted in this 2 minute CBS Sunday morning report from 12/14.   The following video shares a variation on a theme we have heard for years- Secret Santa – and how it represented a way for a sampling of the overwhelming numbers of good officers who are never in the news to help share.

The message is self explanatory and the need is year round.    We encourage everyone in hospitality to continue what you already do and see if you can expand it by 10% in 2015.

If you are just getting started, see what your own staff and local local community needs and act accordingly.

The message is not about Santa or just giving money – the intent of this anonymous donor is to get everyone reaching out and talking again with each other.

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Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Recommended Reading from Hospitality Educators – One Little Word that Can Change Your Life

The Power of No: Because One Little Word Can Bring Health, Abundance, and Happiness

 by James Altucher and Claudia Azula Altucher Power of NO

This is a easy to read, powerful book. In about 200 pages in seven chapters, the book clearly identifies the strength of making decisions that includes saying no.

The book is dedicated to Exkhart Tolle in this Hay House publication and that indicates it is likely another positive motivating tool.

It starts with a “your no bill of rights” mission assessment, and then goes to a series of easy to follow examples of what it is important to open quotations say no to.”

Examples include:

* Say no to an untimely death
* Say no negativity
* saying no to people were not good for you
* Say no to the first sign of danger
* Say no to jealousy
* Say no to self sabotage

The book continues to persuade readers to consider how we evaluate situations in our every day walk lives.

There are exercises throughout the book that cause the reader to think about real life problems and how the proper answer of yes or no makes such a difference.

This is a deep, reflective thinking book that is both enjoyable and rewarding.

Highly recommended!

Dr. John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

Hospitality.jpg
Kathleen Hogan Ireland Sept 2013

John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com