An Insight from HospitalityEducators.com and Young Hoteliers | A YouTube Smile

The 1st quarter of what WAS a new year is about wrap up.   We have likely all experienced certain successes and disappointments over the last quarter (and year)  and are looking forward to renewed enthusiasm .

Will the next quarter automatically bring changes? Of course it will , but changes are neither positive or negative until they are acted on.  Where do those changes come from?

To those of us under 40 years of age, we have had the habit of being able to or at times forced to follow the ideas and direction of those older and we hope, wiser for their experience.   For those of us over 40, we are expected to share some of our knowledge and at the same time, acknowledge that the next generation will have some exceptional ideas, energy and momentum that we should tap into.

In our HospitalityEducators.com training and certification programs, we rely on the balance offered by blended learning.   This approach includes case studies, some lecture from experienced faculty, substantial interaction in group discussions and videos.  Participants in our programs often span three generations of professionals looking to improve their professionalism and we are always looking for ways to make learning more enjoyable.

One You Tube that I often use was one created by and brought to us all by attendees at the The Young Hoteliers Summit.   This now annual Young Hoteliers Summit in 2014 had delegates and team members that came together from 26 schools, spanning 5 continents and 15 nationalities. Their energy and enthusiasm showed they were HAPPY, as can be seen in this short message!   We use it after lunch to get people re-energized and to see that ‘We are Happy’ is a mind set.

The Young Hoteliers Summit has a serious side and acts towards improving professional opportunities for young talent in hospitality. It is the first entirely student focused and student run hospitality summit, designed to reduce the gap between the key stakeholders — industry, academic institutions and students from leading hotel management schools around the world. Creating a platform for knowledge and idea exchange, networking opportunities and a friendly competition, it works to foster a dialogue on employment related topics between these stakeholders.

The 2nd video shows the business side of the event.

While I have not yet attended this Summit, I recognize the zeal and intensity of all who participate, regardless of age or country or any other descriptor.  We all need to learn how to be energized, motivated, focused and HAPPY.

The 2015 Summit is fast approaching and this year’s attendees know what they are looking forward to.

Do you?

.John Hogan       Kathleen Hogan

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

 

A reminder to us all from HospitalityEducators.com: PAY IT FORWARD all year! Reflections – People Who Make A Difference

As hoteliers and restaurateurs, we are involved in our communities as service providers, active citizens, employers, tax payers, and more.

Hotels are open 24/7, 365 days per year.   Most restaurants (in hotels or freestanding) usually serve at least 2 meals per day and are open on most holidays and days when other businesses may have the opportunity to allow their staff family time.

The title of this blog is PAY IT FORWARD all year!     As active members of the hospitality industry, many of us participate in a number of community goodwill services.   We share quality but unsold prepared food with food banks and shelters.  We recycle our linens to charities that find people who can use them.   Rather than make a little change, we will donate the furniture that has been replaced during renovations to a range of services that uses them productively.   We and our staff volunteer in our community.

The end of the year holidays always generate news stories and this year is no different.

This short article is not political and there is no hidden message in it.

2014 has not been a good year for law enforcement officers, as noted in this 2 minute CBS Sunday morning report from 12/14.   The following video shares a variation on a theme we have heard for years- Secret Santa – and how it represented a way for a sampling of the overwhelming numbers of good officers who are never in the news to help share.

The message is self explanatory and the need is year round.    We encourage everyone in hospitality to continue what you already do and see if you can expand it by 10% in 2015.

If you are just getting started, see what your own staff and local local community needs and act accordingly.

The message is not about Santa or just giving money – the intent of this anonymous donor is to get everyone reaching out and talking again with each other.

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Recommended Reading from Hospitality Educators – One Little Word that Can Change Your Life

The Power of No: Because One Little Word Can Bring Health, Abundance, and Happiness

 by James Altucher and Claudia Azula Altucher Power of NO

This is a easy to read, powerful book. In about 200 pages in seven chapters, the book clearly identifies the strength of making decisions that includes saying no.

The book is dedicated to Exkhart Tolle in this Hay House publication and that indicates it is likely another positive motivating tool.

It starts with a “your no bill of rights” mission assessment, and then goes to a series of easy to follow examples of what it is important to open quotations say no to.”

Examples include:

* Say no to an untimely death
* Say no negativity
* saying no to people were not good for you
* Say no to the first sign of danger
* Say no to jealousy
* Say no to self sabotage

The book continues to persuade readers to consider how we evaluate situations in our every day walk lives.

There are exercises throughout the book that cause the reader to think about real life problems and how the proper answer of yes or no makes such a difference.

This is a deep, reflective thinking book that is both enjoyable and rewarding.

Highly recommended!

Dr. John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

Hospitality.jpg
Kathleen Hogan Ireland Sept 2013

John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com