Recommended Reading from | An Exceptional Classic Worth Reading Again!

         Up the Organization:

How to Stop the Corporation from Stifling People and Strangling ProfitsUp the Organization


This is a 30 year old classic I recently re-read for the 3rd time. It has logical and pragmatic approaches in bite size messages that remain timely.

Robert Townsend established himself and his company as the one “who tried harder” to meet customer needs. (Yes, the Avis CEO)  This book is an ABC manual of common sense business strategies beginning with Advertising and ending with Wearing out one’s Welcome. He tackles nepotism, useless meetings, egos, in house politics, accountability and much more.

Townsend co-authored work with Tom Peters later in his career and one can see the influences they shared and believe in.

The chapters are the equivalent of exceptional conversations and bullet point in focus as logical in do’s and don’ts. Following are a handful of examples:

  •  Alphabetical order
  • Budgets
  • Call yourself up
  • Computers and their priests
  • Conflict within the organization
  • Delegation of authority
  • Family baggage
  • Headhunters
  • Killing things, VP in Charge of
  • Meetings
  • Mistakes
  • Mistresses
  • No-No’s
  • Office Hours
  • Promotion, from withing
  • Small companies
  • Time: three thoughts on it
  • Training
  • Underpaid
  • Vacations Policy – Go when you please

An excellent read- a classic!

In fact, it so impressed us with its timelessness that we have created two Keys to Success programs for 2012 to complement the approaches mentioned in this book and personalized to hospitality.

Program(s) # 2 and 11

Step by Step Operational Solutions – Making the Correct Decisions   (Keynote)

How to Stop Your Profit Drain  (Interactive Workshop)



These sessions were created to encourage middle-level managers and rising professionals the insights to make better decisions in every day hospitality situations.

Attendees Will Learn to:

ñ  Use a SWOT analysis

ñ  Build Collaborative Teams

ñ  Examine options in Financial Considerations

ñ  Apply The 4 Pillars of Financial Success


All attendees receive a 90 day Membership in  HospitalityEducators  and the option to continue with no registration fee (an additional $59 savings)

   Success does not come by accident or chance.        

 Contact us for or 602-799-5375 was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35

Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,Hotel Common Sense™ , THE P-A-R PRINCIPLE  and Principles for Success.

Feel free to share an idea for a column at   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

     John Hogan, Certified Hospitality Educator (CHE), Certified Hotel                                      Administrator (CHA), Certified Master Hotel Supplier (CMHS)


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

  1. Turn-around and revenue management
  2. Professional Development for the Organization and the Individual
  3. Customer Service
  4. Making Cultural Diversity Real
    1. Developing Academic Hospitality programs
    2. Medical Lodging Consulting
    3. Sales Management and training


If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375 / Email:




Dr. John Hogan CHA CHE

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