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John J. Hogan, CHA CMHS CHE CHO is a career business professional and educator who has held senior leadership with responsibility in several organizations involving operational, academic and entrepreneurial enterprise. He has demonstrated competencies as a strong leader, relationship builder, problem solver and mentor and is frequently invited to speak at franchise meetings, management company and hospitality association industry events. He also acts as an expert witness in both research and testimony in hospitality industry related cases.
John has been a part of the hospitality industry his entire adult life. He started out as a teenager at a seasonal summer resort in Vermont and shares that his emotion towards the spirit of hospitality was very profound from the beginning. John studied hospitality at University of Massachusetts and over the last 40 years has worked with companies of all sizes ranging from smaller family owned large to large independents, to niched, to corporate and franchises. He feels it is an exciting, never boring, always changing industry.
Resources & Links:
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John decided to take on his first leadership role because it felt right to him. In his experience, he learned that one can’t be afraid to make mistakes – because you’re going to. It’s about making mistakes but not the same mistakes. It’s about knowing a good amount about everything but not needing to know everything while learning how to delegate because you CAN’T do it all alone. It is important to TRUST others and give them the tools they need for the overall success of the company.
So, what makes an effective leader? According to John, “Management is doing things right whereas leadership is doing the right things.” Leaders know how to take you through to the next level.
Are leaders born or made?
What are the common pitfalls hoteliers face today and how can they be avoided?
In working with local businesses and CVB’s. How does one drive reservations there?
How can Hoteliers increase their spend for guests?
What was a defining moment in your career?
What are some personal habits contributing to your success?
Hospitality Educators was created by John and his partner Kathleen in 2010 as a membership site. It is a resource site. Parting advice: Keep your enthusiasm. Keep your focus. Enjoy what it is you do and regularly figure out how you can get 10% better this month. Within the year you will 100% be there!
Thanks for Listening!
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Until the next …
John J Hogan, CHA CMHS CHE CHO John@Hoganhospitality.com
Office 480-436-0283 Cell 602-799-5375
Hotelier, Speaker, Educator, Author, Expert Witness