The mark of organizational snafus at its finest!

COMPANY  co_usa_pb_semibigThis book will make you both laugh and cry.
We actually listened to this offering on CD rather than the book, but the message remains the same.    Many of my reviews are longer, but this one can be more succinct because author Max Barry is so on target, that he is almost frightening.
For those of us who have worked in large corporations and often wondered what and why systems do what they do, this book will make you both laugh and cry. Barry analyzes meetings, performance reviews, holiday parties, reports (in triplicate, of course), hiring and firing criteria (if they exist), office romances, and so much more.
There are some exceptional organizations out there, but many of us have been affiliated with the others over the years. It does not matter what industry you are in, this book hits the mark of organizational snafus at its finest!
Highly recommended

 

Dr. John Hogan
Hospitality Educators
Hogan Hospitality

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 
Dr. John Hogan interacting with program attendees

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Re2pect – to receive it, one has to give it

 

Aretha Franklin has sung about it for the past 50 years.  aretha

The United States military has evolved from the pain experienced by the soldiers returning from Vietnam to today’s infantry and front line soldiers that  are shown civility and honor in a changing world.

 

      

 

 

 

 




Photo credit Welcome Home a Hero program by Harriet Baskas

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 
Dr. John Hogan CHA CHE Oct 2010 ChicagoJohn Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.

Light Bulb Moments: 75 Lessons for Everyday Living | the right book for almost anyone under 40 years old (or young)

I am including a number of recommended reading listings in my blogs because I have learned there are so many different ways of learning and improving ourselves.

Our business success reflects our personal sense of value and both interact with each other as our careers progress.

Light Bulb Moments

 Light Bulb Moments: 75 Lessons for Everyday Living

by Talayah Stovall   is a 5 Star recommendation.

This is the right book for almost anyone under 40 years old (or young)
I say this because it is a small treasury of ideas crafted to the reader who at times is facing life issues.

These can include
• relationships
• building or being on a team
• when to say yes and when to say no
• time management
• learning to appreciate what we have and can do, as well as what we cannot do
• understanding values of our own and others
• passion
• vision
• dealing with success
• dealing with failure
• persistence and many more

I said this is the right book for almost anyone under 40 years old, but in reality we all need to refocus our attention at times. This is a collection of short tales (3-5 pages each) that can cause any of us to have the AH-HA or Light Bulb moment.

Highly recommended!

Dr. John Hogan
Hospitality Educators
Hogan Hospitality

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.

Recommended Reading from Hospitality Educators | Nothing Changes Until You Do: A Guide to Self-Compassion and Getting Out of Your Own Way 

Good lessons – recommended reading over a two week period, with small tastes and taking time to sink in. 
 Nothing WIll Change Until
This book is a series of contrasts.
The contrasts are an evolution of time and are generally positive and to the point.I am not familiar with the career of Mike Robbins as a ballplayer, but it can be interesting to see the world from a different profession than our own.  Some can say that most readers don’t really care about his ego and success in baseball, yet we all care about our life story and that is what we know about.The author’s writings style uses an easy to read format and the chapters are short and bite sized. This is a book from Hay House publishing and one can see the values and approach that many of their authors use.

 

In particular, I like the following chapters
• Chapter one – focus on what really matters
• Chapter six – ask for help
• Chapter seven – don’t get caught in the trap of comparison
• Chapter 10 – don’t take yourself too seriously
• Chapter 13 – give yourself permission to make mistakes
• Chapter 17 – remember that it’s not the circumstances, it’s you
• Chapter 18 – appreciate people
• Chapter 20 – give yourself permission to cry
• Chapter 24 – practice gratitude
• Chapter 27 – remember that your much more than what you do
• Chapter 31 – be easily amazed
• Chapter 37 – focus on what you can control
• Chapter 40 – live like you’re going to die (because you are someday)

I read two books a week, with one novel and one for something to expand my mind in a different direction. I doubt if there is much information in this book that many of us have not been exposed to previously, yet we all realize that we must keep repeating the lessons that are hard for us to learn if we are to gain from their strength.

This is a good book and a recommended reading over a two week period, with small tastes and taking time to sink in.

Dr. John Hogan, CHA CHMS CHE CHO
HospitalityEducators
Hogan Hospitality

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!

KEYS TO SUCCESS  is the umbrella title for my ongoing programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert professional services for hotel owners.

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Stories Of The Women and Men Lost On September 11| Recommended Reading from HospitalityEducators.com|

By Dr. John Hogan, CHA CMHS CHE CHO
September 10, 2014

2001-2014 = 13 years of memories, lessons learned and values appreciated

American Lives: The Stories Of The Men And Women Lost On September 11

I have had this book for several years now – I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories complied by the staff of Newsday and the Tribune Company.   If you choose to pass on the book, I understand – it is not easy to keep returning to such a memory, but I strongly recommend you read the brief collection of thoughts below.

This is a mini-biography of some of the women and men who lost their lives on that day.  Some of what really moved me were the titles in the stories.  You will understand without even reading the full story:

  • Robert, there’s another plane coming
  • Dad, I gotta go. There’s smoke in here now
  • Take care of my kids
  • She still lives in his dreams
  • She opened up his world
  • A recovered ring completes a circle of life
  • He made every day a party
  • That day, she learned she was pregnant
  • After 20 years, they still held hands
  • A hero by any definition
  • He ignored his own order to flee
  • Firefighting was all he talked about
  • He dreamed of a school for autistic kids
  • She beat Hodgkin’s and eased others pains
  • Her family’s first college graduate
  • Death in a place of prayer
  • They knew what was important
  • She kept going back in
  • A rescuer who wouldn’t be stopped
  • A coach who brought out kid’s potential
  • Her husband watched her disappear
  • She tried to block the cockpit
  • The man who said “let’s roll”
  • He stayed to check on an elderly colleague
  • A cool army vet who helped others evacuate
  • He saved his wife, but not himself
  • A son is born as a father is mourned
  • and probably 200 more headings and stories

The book is only 200 pages in a slightly oversize format.  The five sections are to the point:

Little Brother, You’re MVP in our hearts, and as sub-sections includes
1. last phone calls
2. love stories
3. FDNY and
4. lost promises

The first into heaven
5. they died together
6. rescuers
7. mothers, fathers, sisters, brothers
8. on the planes

A Husband is Missing No More
9. High Finance
10. New Americans
11. In the Pentagon

A Man of Unusual Disposition
12. free spirits
13. tower people
14. legacies

The List of the Lost
World Trade Center Occupants
Pentagon
Emergency/Rescue Personnel
American Airline Flight #11 -WTC North Tower
United Airliners Flight #175 -WTC South Tower
American Airlines Flight # 77 – Pentagon
United Airlines Flight #93 – Pennsylvania

9-11 marked the first time the USA had been successfully attacked on its own soil in an undeclared war by terrorists and it changed the country forever in many ways. Innocent civilians of all religions, professions, ages and activities were affected in ways not imagined before.

I was with a  major hotel company on that day and my team and I were delivering a workshop out of state and the 100% closing of all airports, some roads, many government and business centers was an eerie sensation for the week that followed. In the years since that day, on those times when I am interacting with groups and others on September 11th, I make sure we take that moment of silence to remember and reflect.

I encourage you to watch the following You Tube

When the World Stopped Turning: A 9/11 tribute

Remember and Reflect

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

  Success does not come by accident or chance.

Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375

Resolving Problems between the Boss and Yourself | Dr. Marc Clark Guest Blog from HospitalityEducators.com

Resolving Problems between the Boss and Yourself

Use the following checklist to assist you when dealing with problems.

When a potential or real problem arises:

  1. Acknowledge that there is a problem. Most problems with a boss are resolved by accommodation
  2. Identify possible solutions in dealing with the problem.
  3. Contact boss about the problem and set up discussion time.

During the meeting:

  1. Inform boss of the problem. Use disarming tactic to reveal the problem: “Boss, I need your help in dealing with a situation.”
  2. Acknowledge the boss’s position of authority in dealing with the problem.
  3. State the problem objectively.
  4. Be mindful of a threatening response. Example: “Are you suggesting that I might be the problem?”
  5. Ask your boss for possible recommendations and solution options in dealing with the problem.
  6. Thank the boss for his or her time, courtesy, and assistance with the matter.

After the meeting:

  • Follow up. Tell the boss how the solution is working.

TIPS TO PONDER:

  1. Do not take the problem personally.
  2. Empathize by putting yourself in your boss’s shoes.
  3. Be an active listener to his or her responses.
  4. Be open-minded.
  5. Don’t attempt to change the subject.
  6. Don’t interrupt; you will get a chance to speak.
  7. Maintain personal integrity.

Dr. Marc Clark, CHA, CHRE, CHE, CHO
President & CEO at SmartBizzOnLine.com

Conflict with your boss is always uncomfortable.  These tips offer tangible ways to address this situation.

Training and Development – A self-analysis | Guest Blog from HospitalityEducators.com

Training and Development – A self-analysis

Place a check mark beside each of the answers that in your opinion are true or false.

1. As long as I know what the department’s goals are, my employees only need to know what’s involved in their own jobs. True____ False____

2. All employees should be able to work well with all other employees. True____ False____

3. Our department’s goals and the methods for reaching them should come from upper-level managers.  True____ False____

4. Employees know when they’ve met their goals and when they haven’t. They don’t have to be told.  True____ False____

5. Trainers can encourage teamwork through training employees to keep the sales department up-to-date regarding special events they learn about within the community.
True____ False____

6. Trainers can encourage teamwork, by training employees to ask guest to tell housekeeping about needed repairs or cleaning problems. True____ False____

7. Trainers can encourage teamwork through encouraging employees to learn the hours of operation and the location of restaurants, lounges, health clubs, and other areas at the property so that they can help guests enjoy everything the property has to offer. True____ False____

8. A strategic training plan should be separate from the organization’s strategic plan. True____ False____

9. In general, adult learners tend to be more focused on the big picture, contributing to the betterment of the organization as a whole. True____ False____

10. In general, adult learners tend to be more focused on the practicality of learning, such as why it is needed, how it will be used, and how the individual will benefit.
True____ False____

11. In conducting training sessions with adult learners in the hospitality industry, trainers may experience more success by relating the training directly to the workplace with examples and role-plays.  True____ False____

12. The primary purpose of a cost-benefit analysis is to determine whether the skills and knowledge gained in the training have transferred back to the workplace. True____ False____

13. Common methods for identifying an organization’s training needs include conducting employee surveys, reviewing guest comments, and performing job analyses.
True____ False____

Jennifer Calhoun MBA, CHE | Founding Associate, HospitalityEducators.com
This assessment is not designed to give a score, but rather to identify areas that are already strong and others that could use additional focus.
Jennifer is currently a graduate student pursuing a PhD degree in Hospitality Management at Auburn University. Her research focus is on sustainability.   

 She was the Program Director for the Hospitality and Tourism Institute at Prince Georges Community College where she was responsible for leadership, program planning, marketing, recruiting, and determining the Institute’s goals and curriculum development priorities. Her responsibilities also included, identifying staffing, facilities, equipment and supply needs while ensuring high-quality instruction for programs that served the hospitality and tourism industry. She was the primary liaison in cultivating and maintaining mutually beneficial relationships with businesses, government agencies, and professional associations.

In 2010, HTI received the Maryland Tourism Education Foundation Award given at the Maryland Tourism and Travel Summit in Annapolis and Jennifer received ,“The Lamp of Knowledge Award for United States Educator,” from the American Hotel and Lodging Educational Institute (AH&LEI).