What are Your Core Values? | Recommended Reading from HospitalityEducators.com

			When Core Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies by Rick Tocquigny
Highly recommended, whatever your industry or company size! When Core Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies There seems to be a recent trend of books featuring retired or former executives of major companies sharing their experiences, successes and yes, even shortcomings. This book is one of them and I find this one to have many positive features. Without a doubt, Procter & Gamble has been a mainstay in successful companies and has positioned itself as a force in developing leadership both internally and other organizations, be they small or Fortune 500 Companies The authors sought to identify through stories and illustrations how Proctor & Gamble achieved its long term successes. Rick Tocquigny and Andy Butcher measured quantitative research from a large P&G alumni from around the world and found many similarities in values and commitment, which one would I imagine is how they arrived at the book title. Many of the interviews contain values that are motivating, at times inspiring and that offer non P&G professionals a sense of their own values as well. These interviews and stories from P&G leaders on their professional experiences reveal what they learned while part of the Proctor & Gamble team, as well as how it affected their lives after they left. The book could at times seem almost monotonous and repetitive, as almost each of the 36 featured leaders share their almost identical values of teamwork, vision, integrity, leadership, and responsibility by accountability, yet it is these values that has made P&G and these individuals unique in a world that seems to be moving towards a selection of bland commodity choices. The 36 stories are split among six segments, but none of them differ in importantance: 1. Sustaining Industry Leadership 2. Applying Core Values for Capability 3. Core Values and Teamwork 4. Core Values Drive Vision 5. Doing the Right Thing 6. Changing Lives The authors allow the leaders the options to share their own message in their own way, yet each does tie back to the values theme. They include the need for ongoing and continuing professional development for people throughout an organization, as well as the need for leaders to “walk the walk” of leadership by example. I cannot say that I had given P&G much thought as it was not in my industry of career choice, but this book is an excellent resource. Highly recommended! Dr. John Hogan CHA CHE CMHS CHO HospitalityEducators Hogan Hospitality Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Shared Thoughts from our Master Hospitality Planner and Promotional Calendar

New Year’s Resolutions are one thing…. a calendar of events that provides a road map of operational and marketing reminders is an effective way to keep fresh and current.

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
	February 2013
2/17 Review your recruiting resources and find a new one	2/18    Call at least 5 clients this week      Check the condition of all ice machines and  water filters.	2/19   Set-up cross training of at least one person this week- it will motivate them and help everyone	2/20 Review & update your web site,   whether you are branded or independent. You must keep this fresh & current!	2/21 Review all emergency plans regularly with staff. Update quarterly or as needed – document changes	2/22  Change oil and document safety check of hotel vehicles – at least every 60 days or as needed	2/23 Test fire alarm  & check all fire extinguishers- document.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 

Recommended Reading from HospitalityEducators.com| Winning Every Day

A Motivating Message of Sincerity and Inspiration,Winning Every Day I had the opportunity to hear Lou Holtz as a keynote speaker a number of years ago,and I must say I was impressed by his message!   His message was not about sports or football, but about the challenges facing each of us in LIFE. While I knew a bit of his coaching background, I did not know much about the man, his beliefs or his approaches. This book is an illustration of his messages that day – inspiring, down-to-earth, focused and caring. Unlike some other speakers who deliver their same speech regardless of where they are, Holtz personalized his message to the audience and that is what this book does.In 11 chapters, he outlines his style and love of coaching, but he focuses more on his attention to family, the athletes he sincerely cares about and the role of the university or    team environment. He is amusing, but sincere. His stories about attitude, perseverance, standards, pride, the lessons learned in both winning and losing are heartfelt and real. I looked at other reviews and some of them were a bit critical about Notre Dame details or grammar, but this book is more than a coach talking about wins and championships.   It is relevant to hospitality because each of us clearly needs others – all successful hotels are teams.   This is a book about dealing with the challenges of reality in life as well as a sport and I find it excellent.   As always, comments are welcome Dr. John Hogan CHA CHE CHO HospitalityEducators HoganHospitality

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Reflections- People Who Made a Difference | Donald E. Lundberg

Reflections

We don’t always know what we want or what we expect and my first undergraduate class in my major was a real shocker for me.

Donald E. Lundberg was the department head of Hotel & Restaurant Administration when I first enrolled at the University of Massachusetts.   Few department heads at that time taught the Hotel 101 class (Introduction to Hospitality and Hotels), yet Dr. Lundberg seemed to cherish the 8am class every Monday, Wednesday and Friday that was perhaps not such very popular time slot for the 200+ freshmen and sophomores taking the class.

My recollections of the class were two-fold:

1)      it was a very good class In the sense that it provided an exceptional history of many individuals around the world that had been pioneers and

2)      I also learned that university grading was not the same as high school.  My 85 became a C, as he decided in his wisdom that a curve was to be used, meaning that at least 10% of the class would fail, no more than 5% would get an A and the balance was a formula never shared with students.

I got over the frustration of receiving a C in my first major class and learned a lesson on the need to better prepare on things that were important, because life is not always fair and there are many surprises to be experienced.  I learned there was a real need to do “a bit more”.

Dr. Lundberg left UMASS my senior year to begin a new program on the west coast and to continue his book authorship.  His books on restaurants, cooking, tourism and industry leadership remain available on many web sites today.

I came to respect his knowledge and that his approaches were not as draconian as first imagined.  In fact, in my Junior year, I served as his undergraduate teaching assistant in that Hotel 101 class.   This experience led me to a career of interaction with higher education as an adjunct professor at three colleges over a 20 year period, as a corporate educator working with professionals and as an author and seminar leader.

The reflection here for me – remember those who influenced you and the reasons for that influence.    As I progress in my career, I try to impact others in the positive ways I feel provide value and growth for those I come in contact with.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Hospitality Tip of the Week™: Focus on Direction

    

Hotel Profitability

Which direction are you going?    

This particular tip was inspired by conversations between fictional main characters in Patrick Taylors’ Irish Country Doctors series.
Dr. John Hogan 

Hospitality Tip of the Week™: Focus on Direction

One has to know a sense of direction in order to succeed.
If you feel like quitting and leaving a situation, that would be “going from.“

• If you have the urge to follow your heart or a feeling, then you would be “going to.”
• One needs to give serious thought to this simple change of only one word – are you “going from or going to?“
• If you go from, you will always wonder if you could have made it in that situation you choose to leave.

• But then if you don’t go to, you could end up regretting it for the rest of your life.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com| High Impact Hospitality by Chase LeBlanc

by Chase L. LeBlanc

  ” High Impact Hospitality – 5 Stars~

Chase LeBlanc has delivered an excellent message for managers at various levels in his book that is packed with excellent background materials and facts for those in the hospitality field.   I have also seen Chase deliver real-world examples and illustrations of his book and career in some of the training programs he conducts for us as a member of the HospitalityEducators.com Faculty and Speakers

I intend to include it my RECOMMENDED READING on my hospitality sites and in my supervisory seminars.

In this relatively short book (140+ pages), there are 19 easy-to-follow chapters that address a range of major areas that impact the potential of success for hospitality managers, with an emphasis on restaurant and food and beverage operations.

Chapter one offers a fresh perspective as LeBlanc introduces the concept of the word “€œleadager”€, which is a combination of leader and manager. The author asks solid questions if one can be a competent manager without being a leader and vice versa. He stresses that it takes a certain type of manager to apply themselves to be a great leader.
Chapter two stresses the need for the individual in their managerial journey to increase their own knowledge and value, which will help increase the potential for self promotion and advancement. He offers seven specific capabilities that are worth noting.
Chapter five offers excellent insights on the practice of values and the value of practice. It provides logical and correct lessons for first time assistant managers.
Chapter six introduces what the author calls “the Magic Ls” in the purpose of purpose. (Hint-labor, laugh, learn, lilt, light and love are all defined in excellent and measurable ways)

Chapter seven provides managers with insights on balancing and addressing both the routine and the unexpected in the volume activity of hospitality management.

Chapter eight stresses the values of systems and knowing how to teach it to others.

Chapter nine details five Critical Areas of Concern in hospitality operations, especially in food and beverage operations.

Chapters eleven and twelve cover the universal appreciation, frustration and satisfaction that can be found when one becomes the real manager or a leadager of a successful operation.

Chapter thirteen has a series of excellent mock checklists that have an excellent range of ideas and suggestions of things that could and/or should be addressed.

Chapter 15 discusses OWNERSHIP: the start-up, the fear, the excitement, the reality!

Chapter eighteen is an excellent way to sum the messages of this book: 95 Things to Know and Learn Before You Need em! There are also lists of additional suggested reading.
This book is an excellent resource and contains many practical ideas for managers on how to improve the guest experience, their staffing employment and the profitability of their restaurant or hospitality business. I find it contains messages of value for both newcomers and seasoned managers.

Dr. John Hogan CHA CHE CMHS

HospitalityEducators.com            HoganHospitality.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Ten Distinguishing Traits of a Successful Quality Assurance Program

Ten Distinguishing Traits of a Successful Quality Assurance Program

1. Senior Management is convinced, committed and regularly contributes to the program.
2. There is a philosophy and a plan.
3. Measuring Progress continually is required.
4. Quality needs to be rewarded.
5. Cross training is essential.
6. One step at a time.
7. Maintaining Constant Re-enforcement, Stimulation and Change.
8. Realization that when quality goes up, so do net long-term profits.
9. Quality Assurance programs need to become part of everyone’s Standard Operating Procedures.
10. Quality Assurance and improvement is a never-ending voyage.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.