Toss Out Useless Paperwork in Hospitality Businesses

Principles for Success

Toss Out Useless Paperwork in Hospitality Businesses

by Dr. John Hogan, CHA CHE CMHS CHO          

Ten possible rules for streamlining office systems, whether they are computer generated or created on paper by individuals

Some potential items for consideration, whether you are the “chief” officer in management, marketing, finances or human resources, might include:

  1. Always question the traditional assumption – “we have always done it that way”. The question becomes “why?
  2. Evaluate the purpose and use of all time sensitive reports. These include forecasts going forward and aging reports looking backward.
  3. Define the problem before deciding a solution – this may sound a bit silly, but determine bottlenecks, and ROI before adding more reports.
  4. Ask the right people the right questions in evaluating the value and use of reports.
  5. Keep paperwork simple and understandable in language and use. If the report topic is complex, the cover sheet should be fundamental.
  6. Information and reports are only of value if people understand their value. That means training, discussion and usefulness.
  7. Enforce the system – the new, simpler reports must be submitted, reviewed and discussed on time. Consistently.
  8. Monitor information systems and always look for improvements.
  9. Remember hospitality is supposed to include and focus on service and high touch. Do not overlook the value of training and service issues in reports and measurement. This should include senior level management proactively interacting
  10. Reports and paperwork are important components of systems, but systems need to be kept in perspective

If you would like more details on this, send a note to

What are you doing at your hotel, restaurant or hospitality business?

Hospitality Tip of the Week®: “Manage Systems. Lead People. Coach Your Team.

Be a Real Mentor.”       John Hogan, Hotel Common Sense® # 13

Getting the Most out of Your Franchise Investment – Making Hospitality More Profitable Part of the  Keys To Success Workshop Series

KEYS TO SUCCESSis the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding “HOW TO” articles, HOSPITALITY CONVERSATIONS®, Lessons from the Field®, Hotel Common Sense® and Principles for Success

Feel free to share an idea for a column at anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium ( of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Sales Management and training
  2. Turn-around and revenue management
  3. Professional Development for the Organization and the Individual
  4. Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations


Dr. John Hogan, CHE CHA CMHS CHO

United States – Phoenix, Phone: 602-799-5375 Email:

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