Reflection #4: Roy Dunfey – Dunfey Hotels
I was recruited from Houston to Atlanta, where I rejoined a senior Sheraton manager at the 400 room Dunfey Royal Coach, which eventually became one of the Omni Hotel organization. This hotel experience gave me tremendous opportunity to work with a growing brand, to be exposed to an exciting new night club concept called TINGLES and to sharpen my organizational skills on many levels. I also learned a great deal about making renovation decisions profitable and the critical nature of deadlines.
Roy had a successful career in another industry and joined with his brothers at retirement. He became an added dimension in HR and the brand ownership, as he would travel from New Hampshire to Georgia, Texas, California, Illinois and all the extended locations several times per year and hold open forums with all staff. This was before technology made mass communication perhaps easier, but these times also showed who really cared about their staff.
Roy was not a hotelier, but he represented himself and the Dunfey Family in ways that reached far beyond whatever his title may have been. It is those kinds of people that leave a lasting impact.
What do you do at your hospitality business to make a difference?
Success does not come by accident or chance.
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|KEYS TO SUCCESS is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™ and Principles for Success.|
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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.Consulting Expertise and Research Interest
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