Reflections from| Roy Dunfey, The Voice of Sincerity at Dunfey Hotels



Our successes come from the impact that others have had on us over the years. has a section dedicated to sharing and  “reflecting” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today. ____________________________________________________________
Reflection #4: Roy Dunfey – Dunfey Hotels
I spent the first four years of my career after college with Sheraton Hotels.  I enjoyed the learning experiences at both the 1500 room flagship hotel, the Sheraton Boston and at the older 500+ room Sheraton Houston which was my first assignment away from native New England.   Both of these assignments had positive attributes, but I was an impatient young manager eager to prove myself and quickly!

I was recruited from Houston to Atlanta, where I rejoined a senior Sheraton manager at the 400 room Dunfey Royal Coach, which eventually became one of the Omni Hotel organization.  This hotel experience gave me tremendous opportunity to work with a growing brand, to be exposed to an exciting new night club concept called TINGLES and to sharpen my organizational skills on many levels.  I also learned a great deal about making renovation decisions profitable and the critical nature of deadlines.

The company had a strong commitment to staff and the larger hotels all had active HR departments, progressive policies and ongoing learning for staff.    What always struck me about the Dunfey Hotel brand and company was the sincere commitment to people at all levels, including line level staff and Roy Dunfey became the embodiment of that commitment.   

Roy had a successful career in another industry and joined with his brothers at retirement.   He became an added dimension in HR and the brand ownership, as he would travel from New Hampshire to Georgia, Texas, California, Illinois and all the extended locations several times per year and hold open forums with all staff.  This was before technology made mass communication perhaps easier, but these times also showed who really cared about their staff.

It impressed me that Roy learned the names and some personal information about so many people.  He became the family face who knew the staff.  He would recall a graduating  student or an illness of a staff member from last year’s visit.  I don’t know how he gathered his sources, but the staffs at those dozens of hotels he visited twice a year knew someone important at the management group felt they were important as individuals.

Roy was not a hotelier, but he represented himself and the Dunfey Family in ways that reached far beyond whatever his title may have been.   It is those kinds of people that leave a lasting impact.

What do you do at your hospitality business to make a difference?

Success does not come by accident or chance.

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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.Consulting Expertise and Research Interest

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