A Self-Made Mayor | Recommended Reading from HospitalityEducators.com

Why does a hospitality blog include a review on the job performance of a big city mayor?   Part of it may be the timing in the Boston Marathon Bombing trial but that is only one small slice of it


The answer is that mayors actually are much more the heart and soul of where we all live, just as we as hotel and restaurant managers and hotel owners are the center of many small businesses.

Menino -What a new Boston and  new America needed then and now- a person who cares more about the citizens than himself! This book is properly titled as America needs a NEW approach in city governance.  Thomas Menino has authored an exceptional recap of his time as the CEO of one of America’s oldest, most culturally diverse and at times controversial cities.


First – the oldest descriptor – Boston has often been a hot bed of activity, in politics, government, trends, sports and more.  Menino tackled all of those topics and more in his 5 terms.  In his 1st inaugural, he addressed Boston’s newest immigrants with “I am your mayor. You came here seeking a better life, just like my grandparents.”  The book addresses the many small and sometimes large ways this rather quiet man from Hyde Park found his way to City Hall for that record 5 terms and service as the longest mayor in Boston history.  (He actually ran unopposed in 1997)

Second, the descriptor of culturally diverse – Boston has had many waves of immigrants from many nations. Some of those immigrants stayed, while others left.  Some kept their native heritage while embracing the new American dreams, while others chose to blend in as quickly as possible.  In a city (and state) known for its Irish politicians, Menino became the 1st Italian American to find his way into the heads and hearts of the very diverse population of Boston.  As one who was born 50 miles from Boston and a former resident, I have experienced this blend of different values that can be both uplifting as well as challenging.  The stories in this book are not so much about him, but more about how he cared enough to keep trying until there were results for all.

Third, the descriptor of controversial.  Boston has had much controversy.  Some was about race, some about schools and others about the financial differences in the many parts of the city.  He discusses busing, racism and the efforts to get better jobs and opportunities for more than just a select few.

He openly shares the struggles and challenges in dealing with school committees and school reform to make 21st century students in  Boston.  He describes the issues with teachers unions, as well as the police and fire departments that had two centuries of tradition that Menino felt needed discussion and updates.

He discusses reform and change in dealing with the evolution in health care, while caring for the poor of Boston.  Real estate is very valuable in certain parts of Boston and the wheeling/dealing insights are fascinating.  He even discusses the then controversial topic of what Boston should or should not do to keep the New England Patriots and their financially well set owners content to stay.

This is a self made man – he entered the University of Massachusetts to begin to earn his college degree the same year as his 18 year old daughter.


I enjoy only a limited number of books about politicians and public service, as too many tend to glorify the author or person described.  This book seems to tell it pretty much like it was – at times down and dirty, and at other times everyone working together, like the city did after the 2013 Boston Marathon bombing.

I have not lived in Boston since the 1970s and am not naive enough to think Thomas Menino was a perfect mayor.  It does seem like he was what a new Boston and a new America needed at the time – someone who cared more about the citizens than himself.




 John Hogan


HE.COM RADIO SHOW MAR 2011 100_0777John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal ofHoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com


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Dr. John Hogan

Hogan Hospitality

Hospitality Educators

Reflections- People Who Made a Difference | Donald E. Lundberg


We don’t always know what we want or what we expect and my first undergraduate class in my major was a real shocker for me.

Donald E. Lundberg was the department head of Hotel & Restaurant Administration when I first enrolled at the University of Massachusetts.   Few department heads at that time taught the Hotel 101 class (Introduction to Hospitality and Hotels), yet Dr. Lundberg seemed to cherish the 8am class every Monday, Wednesday and Friday that was perhaps not such very popular time slot for the 200+ freshmen and sophomores taking the class.

My recollections of the class were two-fold:

1)      it was a very good class In the sense that it provided an exceptional history of many individuals around the world that had been pioneers and

2)      I also learned that university grading was not the same as high school.  My 85 became a C, as he decided in his wisdom that a curve was to be used, meaning that at least 10% of the class would fail, no more than 5% would get an A and the balance was a formula never shared with students.

I got over the frustration of receiving a C in my first major class and learned a lesson on the need to better prepare on things that were important, because life is not always fair and there are many surprises to be experienced.  I learned there was a real need to do “a bit more”.

Dr. Lundberg left UMASS my senior year to begin a new program on the west coast and to continue his book authorship.  His books on restaurants, cooking, tourism and industry leadership remain available on many web sites today. The Restaurant: From Concept to Operation

I came to respect his knowledge and that his approaches were not as draconian as first imagined.  In fact, in my Junior year, I served as his undergraduate teaching assistant in that Hotel 101 class.   This experience led me to a career of interaction with higher education as an adjunct professor at three colleges over a 20 year period, as a corporate educator working with professionals and as an author and seminar leader.

The reflection here for me – remember those who influenced you and the reasons for that influence.    As I progress in my career, I try to impact others in the positive ways I feel provide value and growth for those I come in contact with.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

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