While much of the industry is experiencing very strong performance, there are properties across the nation that are struggling. We receive emails, calls and inquiries from hotel owners, new managers, sales staff and others who feel they are ready to give up.
There is not a single answer to these people and we try to assist them in finding the solutions to their situations.
The Huffington Post in early May shared what they titled “an Incredible Message For Anyone Who ‘Wants To Finally Give Up’ from author J.K. Rowling
“Happiness can be found even in the darkest of times, when one only remembers to turn on the light.”
Rowling, who we may recall, had a very challenging life before her success with the Harry Potter series and this quote from one of her characters is something we all can understand. In a Twitter response to answer a question posed by one of her fans, she responded in photos to someone who has “failed to find meaning.”
The author’s multi-tweet reply was magical and included this
@BrocaesarTV I would say: look at this.http://twitter.com/jk_rowling/status/595148385482612736/photo/1
Hotels in particular are both very capital intensive and labor intensive. They need constant attention and can lead to what Rowling called “finding meaning” IF we plan to succeed and keep trying.
Keep believing, planning, adjusting and the success will be there.
Who can argue with Harry Potter?
Success does not come by accident or chance.
Contact us for assistance.
John J. Hogan CHA CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.
The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses. Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals. While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.
John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.
Contact information: Kathleen Hogan 480-436-0283,
602-799-5375 or firstname.lastname@example.org
From the Chalkboard to the Front Line
- Hotel Profitability
- Hotel Sales
- Marketing Ideas
- Hotel Operations
There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings. The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting. This keynote transitions the academic message to the real world of running a profitable hospitality business.