Reflections- People Who Made a Difference | Donald E. Lundberg

Reflections

We don’t always know what we want or what we expect and my first undergraduate class in my major was a real shocker for me.

Donald E. Lundberg was the department head of Hotel & Restaurant Administration when I first enrolled at the University of Massachusetts.   Few department heads at that time taught the Hotel 101 class (Introduction to Hospitality and Hotels), yet Dr. Lundberg seemed to cherish the 8am class every Monday, Wednesday and Friday that was perhaps not such very popular time slot for the 200+ freshmen and sophomores taking the class.

My recollections of the class were two-fold:

1)      it was a very good class In the sense that it provided an exceptional history of many individuals around the world that had been pioneers and

2)      I also learned that university grading was not the same as high school.  My 85 became a C, as he decided in his wisdom that a curve was to be used, meaning that at least 10% of the class would fail, no more than 5% would get an A and the balance was a formula never shared with students.

I got over the frustration of receiving a C in my first major class and learned a lesson on the need to better prepare on things that were important, because life is not always fair and there are many surprises to be experienced.  I learned there was a real need to do “a bit more”.

Dr. Lundberg left UMASS my senior year to begin a new program on the west coast and to continue his book authorship.  His books on restaurants, cooking, tourism and industry leadership remain available on many web sites today. The Restaurant: From Concept to Operation

I came to respect his knowledge and that his approaches were not as draconian as first imagined.  In fact, in my Junior year, I served as his undergraduate teaching assistant in that Hotel 101 class.   This experience led me to a career of interaction with higher education as an adjunct professor at three colleges over a 20 year period, as a corporate educator working with professionals and as an author and seminar leader.

The reflection here for me – remember those who influenced you and the reasons for that influence.    As I progress in my career, I try to impact others in the positive ways I feel provide value and growth for those I come in contact with.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Reflections: People Who Made a Difference: Brian Broom, CHA English Hotelier Extraordinaire

Reflections

Brian Broom, CHA, English Hotelier Extraordinaire

My first interaction with Brian came in the late 1970s after a massive hotel fire in Atlanta.  The entire hotel of 400 suites and rooms, 30 conference rooms, two large ballrooms, two restaurants and what had been the number one disco in Atlanta were completely shut down.  While the hotel staff and management received national recognition the following year for its well trained response to the fire, the experience was an eye-opening one for me as the resident manager in rebuilding the facility and the hotel’s reputation.

Based in New England, Brian worked with Dunfey Hotels and many other national companies . Brian was a master project manager with great vision and stamina.  While it might seem simple enough to have had a generous insurance reimbursement, planning from scratch is not nearly as simple as that sounds.  In a period before “ just in time delivery” options and computer simulations, Brian taught and delivered advance planning, intricate and coordinated deliveries and trade construction, with extensive content in quality checklists.  The entire hotel was completely renovated and reopened less than six months after the devastating fire.

Over an eight month period,  Brian shared design insights with the hotel ownership, management, staff  and the insurance company that included his gift of conceptualization at a time far in advance of those shared today on Restaurant Impossible, Hotel Impossible and many other cable offerings.

Brian had a successful career as a consultant, management company owner, designer and entrepreneur.  Brian and his spouse Sheila worked together on many renovations and  projects over a 15 year period with me and others across the US.

The descriptor of the English Hotelier Extraordinaire is used and because Brian used his English perspectives to focus on delighting guests. He was known for using space creatively and efficiently, in operating hotels profitably and for fair business practices.

Time and circumstances intervened and we lost touch. It remains a regret to me that we did not reconnect, as he passed away in that time.   I always found Brian’s standards to be of the highest quality,  his integrity was front and center and I learned a great deal from this consummate professional.

Think back a moment on people who have impacted you and your career – it is worth the time for reflection.

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 Dr. John Hogan CHA CHE Boston Dec  2010

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.