Reflections- People Who Made a Difference | Donald E. Lundberg

Reflections

We don’t always know what we want or what we expect and my first undergraduate class in my major was a real shocker for me.

Donald E. Lundberg was the department head of Hotel & Restaurant Administration when I first enrolled at the University of Massachusetts.   Few department heads at that time taught the Hotel 101 class (Introduction to Hospitality and Hotels), yet Dr. Lundberg seemed to cherish the 8am class every Monday, Wednesday and Friday that was perhaps not such very popular time slot for the 200+ freshmen and sophomores taking the class.

My recollections of the class were two-fold:

1)      it was a very good class In the sense that it provided an exceptional history of many individuals around the world that had been pioneers and

2)      I also learned that university grading was not the same as high school.  My 85 became a C, as he decided in his wisdom that a curve was to be used, meaning that at least 10% of the class would fail, no more than 5% would get an A and the balance was a formula never shared with students.

I got over the frustration of receiving a C in my first major class and learned a lesson on the need to better prepare on things that were important, because life is not always fair and there are many surprises to be experienced.  I learned there was a real need to do “a bit more”.

Dr. Lundberg left UMASS my senior year to begin a new program on the west coast and to continue his book authorship.  His books on restaurants, cooking, tourism and industry leadership remain available on many web sites today. The Restaurant: From Concept to Operation

I came to respect his knowledge and that his approaches were not as draconian as first imagined.  In fact, in my Junior year, I served as his undergraduate teaching assistant in that Hotel 101 class.   This experience led me to a career of interaction with higher education as an adjunct professor at three colleges over a 20 year period, as a corporate educator working with professionals and as an author and seminar leader.

The reflection here for me – remember those who influenced you and the reasons for that influence.    As I progress in my career, I try to impact others in the positive ways I feel provide value and growth for those I come in contact with.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Reflections….on those who have impacted our lives | Brother Robert Michaud, formerly of Prevost High School, Fall River, Mass

Reflections….

People who made a difference in our lives and impacted our careers

There is one section of HoganHospitality.com that I have begun to  allow me the opportunity to “reflect” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today.

 

“Our business life is not to get ahead of others,
but to get ahead of ourselves…
to break our own records, to outstrip our yesterdays by our today,
to do our work with more force than ever before.”

Stewart B Johnson

This is a reflection on a high school teacher who influenced me in ways I could not anticipate at the time.

_________________________________________________________

5. Brother Robert Michaud,

formerly of Prevost High School,  Fall River, Mass

We all are influenced by teachers at some point in our life.  Brother Robert was on the faculty of an all male Christian high school in southeastern Massachusetts when I attended.  My recollections was that this man, while always cordial, was not particularly outgoing and did not interact with many students outside of the classroom. An important fact for me is that I do know that I find his influence remains with me to this day.  As an English instructor, he insisted on sharing writing styles, challenging ideas, thought processing and exposure to many authors, poets and writers of many nationalities and generations.   I still recall the frustration of a high school junior rewriting an essay or term paper because this instructor insisted that I was capable of better and more.  While the frustrations were real,  the resulting better work was also real.

There were other faculty members who influenced and/or inspired me over the years, particularly at the university level, but this one professional who demanded clarity, focus and substance in writing left an indelible sense of appreciation to me in my work as an educator, author, speaker, and hotelier.

I hope and believe that I said “thank you” formally to Brother Robert after I left high school, and I do know that he was an informal mentor to many of my classmates in the areas of writing and communication.  The high school merged years ago with another following a devastating fire that was a total loss and Brother Robert has long since retired.  I will always appreciate his insistence on quality and his tenacity to drive each of us to just a bit more than we thought we were capable of.

Earlier Reflections

4. Roy Dunfey – Dunfey Hotels
3.  Natividad Cruz – Sheraton Boston 
2.   Louise Avery – Ahead of Her Time – Avery Vermont Inns 
1. “Al Wrisley, PhD, Professor in Hotel, Restaurant and Travel Administration at the University of Massachusetts,

_____________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.