Amplified Support of Hospitality Associations: #2 of 13 Important Changes We Need and Want in 2012 – from HospitalityEducators.com

This is a continuing series from a non-traditional commissioned year-end column that was not a prediction of trends nor a list of New Year’s resolutions.  I felt honored to have been asked by the editor of one of the world’s best known online publications to consider and share my thoughts on what we want to see more in the  new year.

The list includes what we want and need in 2012, which is reflected in the title that asks
“if hospitality is still an industry that motivates entrepreneurs.”

#2:  Amplified Support of Hospitality Associations

A generation ago, many hospitality associations served as primarily professional centers of information and socializing.

Today they have become centers of activity and provide other needed services for Hotels, Restaurants,  clubs, spas and other hospitality businesses.

Some of those services include

  1. education – the need for ongoing continuing education has never been more evident.  Associations at the local, provincial/state and national levels augment that offered by brands and fill a major role for those that take advantage of it
  2. political lobbying – hospitality and tourism is a major employer and tax collection center in many areas of the world, yet it has often not been at the center of attention in sharing views on how the industry is addressed.  In the past 15 years or so, national associations have begun to assertively state the goals and opinions of the components of the hospitality industry, but there is much more that should be done NOW.
  3. networking  – social media is growing in its reach to people globally, but the hospitality industry remains a high touch industry.  Personal contacts, face to face meetings and collaboration on important issues cannot be replaced by technology alone and associations fill that role
  4.  consumer marketing  – Technology does play a major role in certain marketing efforts and local and regional associations provide exceptional support in promoting consumer awareness and the uniqueness of what is offered.

Individuals, companies, brands and other regional organizations should consider more active support of Hospitality Associations – because we are all in this together!

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com

or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35

Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

HospitalityEducators.com asks ” Is Hospitality Still a Place for Entrepreneurs?” Possible Answers from one of the world’s best known successes below

HospitalityEducators.com asks  

“Is Hospitality Still a Place for Entrepreneurs?”

Sir Richard Branson’s Advice for Entrepreneurs

Since Branson founded Virgin 40 years ago, the company has grown from a small record outlet to a global powerhouse, with interests in many diverse industries including travel and hospitality. 

This is one of hundreds of resources available @ HospitalityEducators.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

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HospitalityEducators.com discussesThe Changing Landscape in Global Hospitality Education and Training with Dr. Marc Clark, CHA CHO CHE

 HOSPITALITY CONVERSATIONS

with Dr. Marc Clark, CHA CHO CHE  By Dr. John Hogan CHE CHA MHS

 The Changing Landscape in Global Hospitality Education and Training

The economic forecasts remain mixed, but the overall message shared in many publications, news stories and online services implies a more optimistic outlook in hospitality and the hotel industry in the foreseeable future. This positive upswing will mean the need for both additional staff and increased training in evolving markets.

In this series of “HOW TO” columns titled HOSPITALITY CONVERSATIONS, I chose a topic that is of universal interest to all hotel managers, human resource professionals and associates themselves :

How To Provide Training and Professional Development that positively hits the target of engaging staff in meaningful programs while providing measurable results.

For this topic, I contacted a well-known professional in the industry, Dr. Marc Clark, CHA CHO CHE of Kentucky. Clark is a hospitality veteran of more than three decades, with a strong reputation as a corporate educator. In his career, he has conducted over 3,400 domestic and international seminars in such locations as Mexico, Canada, Panama, Thailand, Taiwan, India, Switzerland, Spain, Africa, Puerto Rico and the Caribbean.

We are all aware of the dramatic changes in both our customers and staff, as the global shift in travel and employment opportunities continues to evolve. With that in mind, I asked the following questions about adult learners:

QUESTION 1: What different teaching styles and practices might you use today when you are lecturing in India compared with Switzerland ?

  •  My teaching/educating style and practices today are similar, whether I am presenting to a group of hospitality students in Anand-Gujarat, India or an assembly of university faculty members in Leysin, Switzerland. Success with these groups evolves from the adult learning conditions that are set into practice to aid in the learning process.
  •  I support open discussion.
  •  I believe that participants in any educational gathering should be allowed to intellectually challenge, discuss and question ideas, methods, and issues that have been brought forward. Such dialogue takes learning beyond the basic level of retention of information and brings participants into higher levels of thought. It is statistically proven that the greater an individual’s involvement is during the learning process, the better their understanding, retention and transfer of information occurs.
  • Understanding how people learn is also critical to the learning process.

People learn in different ways. There are visual learners who learn by seeing, auditory learners who learn by hearing and tactile-kinesthetic learners who learn by doing.

Taking time to research facts about a group that I will be spending time with aids me in selecting the proper method or methods and support media that will be used in presenting content.

I do believe that the learning experience should be up-beat, informative, engaging, relevant and connected to real issues. There must be practical issues in which the learning can be applied.

Teaching and learning is a two way street, that when traveled should be fun no matter what direction you are moving.

QUESTION 2: You have been the team leader for training programs at such diverse organizations as Ponderosa Steakhouses and Opryland Hotel. How are adult learners different from the students of 20 years ago?

  1.  First is the realization that the world has radically changed. Technology has seen to that, as has the social scene. Attitudinal differences between generations are somewhat startling. It is no longer possible to think workers have the same approach to living, working or learning as those who came before them.
  2. The adult learner today is becoming more tech-savvy simply because it has become a survival technique. Individuals are in some way, shape or form connected 24/7 via a mobile device or a PC. Social media tools such as wikis, blogs, and social networks provide immeasurable opportunities to connect and expand their horizons.
  3. I believe that today’s learners differ from the traditional learner of two decades ago in the following ways:

• They are inundated by massive amounts of information coming in from many sources.

• They parallel process and are skilled multi-taskers.

• Attention spans are shorter so learners prefer bite-size chunks of content to deal with and process.

• They seek relevant information that can be applied immediately (prefer to learn “just-in-the- nick-of-time)

• Collaborating, sharing and exchanging ideas with others are important. Creates a sense of community.

• Enjoy learning through fun (games, simulations, interactive activities).

• These form an environment of discovery.

——————————————————————————————–

“The least of learning is done in the classroom.” Thomas Merton,[1] (1915-1968)

[1] 20th century American writer, who was a poet, social activist and student of comparative religion. A monk of the Abbey of Gethsemani in Kentucky, he wrote more than 70 books and scores of essays and reviews. He was was also featured in National Review’s list of the 100 best non-fiction books of the century

_________________________________________________________________________________________________________

Dr. Clark , CHA  CHO  CHE (smartbizzonline.com)  is the author of SMART MANAGEMENT and The Manager’s Toolkit: 61 Building Blocks for Success and he serves as a Senior Advisor for GATE Hospitality University in Katmandu, Nepal. The American Hotel & Lodging Association presented Dr. Clark with its prestigious Lamp of Knowledge Award, identifying him as an outstanding national educator and the Asian American Hotel Owners Association awarded Dr. Clark the Certified Hotel Owners (CHO) designation.

  • He has published over 300 managerial articles on such topics as human resources, organizational development, training & education, soft skills development, sales & marketing, hotel operations, and customer service.
  • He was the first recipient of the National Career Achievement in Human Resources Training Award, and received the Distinguished Public Service Award from the State of Tennessee for contributions to the area of hospitality/service training. He holds the designations of Certified Hotel Administrator (CHA), Certified Human Resources Executive (CHRE) and Certified Hospitality Educator (CHE) from the American Hotel & Lodging Association.
  • Dr. Clark is a Founding Associate of HospitalityEducators.com,  a consortium of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. Services are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

__________________________________________________________________________________________________________

 Keys to Success Hospitality Tip of the Week: Focus on Hotel Service

Cross-train at least one person in another department next week. This will communicate your commitment to the development of the individual, who will appreciate the recognition. It will also help at least two departments in staffing and quality delivery. This is essential in these times of tight budgets and high customer expectations.

KEYS TO SUCCESS is the umbrella title for my programs, hospitality services and columns. This year’s writings focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, and a number of HOSPITALITY CONVERSATIONS.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements ………….

And remember – we all need a regular dose of common sense.

Autographed copies of LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES are available from THE ROOMS CHRONICLE http://www.roomschronicle.com, and other industry sources.

All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

Consulting Expertise and Research Interest

  1.  Professional Development for the Organization and the Individual
  2. Sales Management and training
  3. Turn-around and revenue management
  4.  Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

 

Reflections from HoganHospitality.com| Roy Dunfey, The Voice of Sincerity at Dunfey Hotels

 

Reflections

Our successes come from the impact that others have had on us over the years. HoganHospitality.com has a section dedicated to sharing and  “reflecting” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today. ____________________________________________________________
Reflection #4: Roy Dunfey – Dunfey Hotels
I spent the first four years of my career after college with Sheraton Hotels.  I enjoyed the learning experiences at both the 1500 room flagship hotel, the Sheraton Boston and at the older 500+ room Sheraton Houston which was my first assignment away from native New England.   Both of these assignments had positive attributes, but I was an impatient young manager eager to prove myself and quickly!
__________________________________________________

I was recruited from Houston to Atlanta, where I rejoined a senior Sheraton manager at the 400 room Dunfey Royal Coach, which eventually became one of the Omni Hotel organization.  This hotel experience gave me tremendous opportunity to work with a growing brand, to be exposed to an exciting new night club concept called TINGLES and to sharpen my organizational skills on many levels.  I also learned a great deal about making renovation decisions profitable and the critical nature of deadlines.

__________________________________________________
The company had a strong commitment to staff and the larger hotels all had active HR departments, progressive policies and ongoing learning for staff.    What always struck me about the Dunfey Hotel brand and company was the sincere commitment to people at all levels, including line level staff and Roy Dunfey became the embodiment of that commitment.   
  __________________________________________________

Roy had a successful career in another industry and joined with his brothers at retirement.   He became an added dimension in HR and the brand ownership, as he would travel from New Hampshire to Georgia, Texas, California, Illinois and all the extended locations several times per year and hold open forums with all staff.  This was before technology made mass communication perhaps easier, but these times also showed who really cared about their staff.
__________________________________________________

It impressed me that Roy learned the names and some personal information about so many people.  He became the family face who knew the staff.  He would recall a graduating  student or an illness of a staff member from last year’s visit.  I don’t know how he gathered his sources, but the staffs at those dozens of hotels he visited twice a year knew someone important at the management group felt they were important as individuals.

Roy was not a hotelier, but he represented himself and the Dunfey Family in ways that reached far beyond whatever his title may have been.   It is those kinds of people that leave a lasting impact.
__________________________________________________

What do you do at your hospitality business to make a difference?

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.comor 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time
Code RFS35

Use The Reader Feedback Special to qualify for an annual cost of less than 35 cents (US) per day to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.Consulting Expertise and Research Interest

  1. Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Leveling the Playing Field for Smaller Properties|Key Marketing Trends & Insights from HospitalityEducators.com

Richard Rosebery, Founder of Small Luxury Hotels of the World, shares 3 key Hotel Marketing trends that all Hoteliers must definitely understand and prepare for, including premiumization, the domination of online marketing, market fragmentation,  and paying critical attention to consumers.

Key Marketing Trends| Leveling the Playing Field for Smaller Properties

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-22
Code RFS35

Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Recommended Reading from HospitalityEducators.com | Less Is More: How Great Companies Use Productivity

 

Less Is More: How Great Companies Use Productivity

by Jason Jennings
Recommended
Comment: “Jason Jennings is one of those people who communicates well both in a speech and on paper. I heard him speak several years ago and his messages were concise and down to earth.

This book, published in the now seemingly distant past (2002), shares “people in successful companies” stories and how they do it. The examples he quoted remain solid performers almost a decade later and the reason remains the same: the leadership of certain companies are continuously committed to serving their customers profitably, but not at the expense of their staff.  In hospitality, this too often has not been the case.
The message is clear, simply stated and unfortunately overlooked by so many organizations.  I read this book about 4 years ago and it is as fresh today – so fresh, that I intend to make it’s message into a future workshop.
Your comments and feedback are always welcome!
John Hogan
HospitalityEducators
HoganHospitality

Common Sense Approaches to Effective Hotel Sales

The Keys to Success are results-driven programs aimed at building competitive
advantage. Most of these programs can be offered as either a keynote address or an
interactive workshop.

  • From the Chalkboard to the Front Line – Turning Knowledge into Profits
  • Step by Step Operational Solutions – Making theCorrect Decisions
  • 45 Proven Ways toSucceed in Any Economy
  •  THE Service Code
  • We Can Do That! – The Customer Service Attitude\
  • 10 Hotel Sales Action Steps to Succeed – Anytime, Anywhere
  • Hospitality Conversations on …. (a range of topics)
  • 10 Hotel Mistakes to Avoid in Selling
  • What’s the Problem?
  • Questions that Beg Asking
  • How to Stop Your Profit Drain
  • Seven Options for 2011 Hotel Marketing
  • Getting the Most out of Your Franchise Investment
  • Three Attributes of Top Hotel Managers
  •  Where’s Your Desk?
  •  Fifteen Timeless Philosophies in Hospitality
  •  Thirteen Strategies toMake Your Hotel More Profitable Now

Info@HoganHospitality.com
Mobile 602- 799-5375
Phoenix, Arizona USA

HOGAN HOSPITALITY KEYNOTE & WORKSHOP OFFERINGS

“Questions I Wish You Would Ask Me™| Abed Mishtawy, a multi-faceted food service professional

“Questions I Wish You Would Ask Me™” includes interviews such as those found in our HOSPITALITY CONVERSATIONS,  and and it also allows industry professional the opportunity to share their perspectives, values and opinions on additional areas and subjects that may not have been part of the planned discussion.  This segment includes a wide range of hospitality professionals from all portions of the industry, with participants answering at least five of the listed nine questions.  Their responses will interest, sometimes amuse and definitely inspire you to consider how YOU might answer.

  This response comes from Abed Mishtawy, a multi-faceted food service professional. Currently in the Tampa, St. Petersburg Florida area, Abed has spent the last tweny plus years in a variety of management and senior partnership roles with several companies, most notably as District Manager at Checkers Drive in Restaurants, as Director of Operations at Ponderosa Steak and Buffet Franchise Company and as Franchise Business Consultant at Ponderosa Steakhouses Metromedia

  • What is your favorite charity or cause?                                                                           The Red Cross, they are always there…
  • Name your pet service peeve, why and any ideas you may have to address it. 

When I ask: “What is good on the menu?” and the server answers “everything”

  •  Who was the most important mentor in your life and why? In the last five years, what has been your memorable

David Evans , Senior VP of Human Resource at Mattress Giant. When facing a tough question, he is my moral compass and gets me to answer my own questions

  • In the last five years, what has been your most memorable meeting or convention experience and why?  

Our convention in Vegas at the Paris. The Agenda was not jam packed, we had a chance to mingle and meet other participants

  • What is the one piece of advice you would offer to a graduating student with a hospitality degree?

Regardless to where you are, Check your EGO at the door. Ego has no place in hospitality

  • What is the one question do you wish someone would ask you in an interview today?

What does the word balance mean to you? And how do you achieve it ?” And, What do you value the most in life and why?

____________________________________

We have asked dozens of people involved in hospitality businesses around the world to answer up to nine questions in this special section of HospitalityEducators.com.  If you would like to participate, please contact   John.Hogan@HospitalityEducators.com 

 Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

Dr. John Hogan, Crowne Plaza Chicago, MeetingsQuest Oct 2010

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, Az

Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com.