Reflections from HoganHospitality.com| Roy Dunfey, The Voice of Sincerity at Dunfey Hotels

 

Reflections

Our successes come from the impact that others have had on us over the years. HoganHospitality.com has a section dedicated to sharing and  “reflecting” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today. ____________________________________________________________
Reflection #4: Roy Dunfey – Dunfey Hotels
I spent the first four years of my career after college with Sheraton Hotels.  I enjoyed the learning experiences at both the 1500 room flagship hotel, the Sheraton Boston and at the older 500+ room Sheraton Houston which was my first assignment away from native New England.   Both of these assignments had positive attributes, but I was an impatient young manager eager to prove myself and quickly!
__________________________________________________

I was recruited from Houston to Atlanta, where I rejoined a senior Sheraton manager at the 400 room Dunfey Royal Coach, which eventually became one of the Omni Hotel organization.  This hotel experience gave me tremendous opportunity to work with a growing brand, to be exposed to an exciting new night club concept called TINGLES and to sharpen my organizational skills on many levels.  I also learned a great deal about making renovation decisions profitable and the critical nature of deadlines.

__________________________________________________
The company had a strong commitment to staff and the larger hotels all had active HR departments, progressive policies and ongoing learning for staff.    What always struck me about the Dunfey Hotel brand and company was the sincere commitment to people at all levels, including line level staff and Roy Dunfey became the embodiment of that commitment.   
  __________________________________________________

Roy had a successful career in another industry and joined with his brothers at retirement.   He became an added dimension in HR and the brand ownership, as he would travel from New Hampshire to Georgia, Texas, California, Illinois and all the extended locations several times per year and hold open forums with all staff.  This was before technology made mass communication perhaps easier, but these times also showed who really cared about their staff.
__________________________________________________

It impressed me that Roy learned the names and some personal information about so many people.  He became the family face who knew the staff.  He would recall a graduating  student or an illness of a staff member from last year’s visit.  I don’t know how he gathered his sources, but the staffs at those dozens of hotels he visited twice a year knew someone important at the management group felt they were important as individuals.

Roy was not a hotelier, but he represented himself and the Dunfey Family in ways that reached far beyond whatever his title may have been.   It is those kinds of people that leave a lasting impact.
__________________________________________________

What do you do at your hospitality business to make a difference?

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.comor 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time
Code RFS35

Use The Reader Feedback Special to qualify for an annual cost of less than 35 cents (US) per day to regular membership

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com, which delivers focused and affordable counsel in solving specific challenges facing hospitality today.Consulting Expertise and Research Interest

  1. Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Leveling the Playing Field for Smaller Properties|Key Marketing Trends & Insights from HospitalityEducators.com

Richard Rosebery, Founder of Small Luxury Hotels of the World, shares 3 key Hotel Marketing trends that all Hoteliers must definitely understand and prepare for, including premiumization, the domination of online marketing, market fragmentation,  and paying critical attention to consumers.

Key Marketing Trends| Leveling the Playing Field for Smaller Properties

This is one of many videos and learning tools that can be found at www.hospitalityeducators.com

__________________________________________________

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing July 18-22
Code RFS35

Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Recommended Reading from HospitalityEducators.com | Less Is More: How Great Companies Use Productivity

 

Less Is More: How Great Companies Use Productivity

by Jason Jennings
Recommended
Comment: “Jason Jennings is one of those people who communicates well both in a speech and on paper. I heard him speak several years ago and his messages were concise and down to earth.

This book, published in the now seemingly distant past (2002), shares “people in successful companies” stories and how they do it. The examples he quoted remain solid performers almost a decade later and the reason remains the same: the leadership of certain companies are continuously committed to serving their customers profitably, but not at the expense of their staff.  In hospitality, this too often has not been the case.
The message is clear, simply stated and unfortunately overlooked by so many organizations.  I read this book about 4 years ago and it is as fresh today – so fresh, that I intend to make it’s message into a future workshop.
Your comments and feedback are always welcome!
John Hogan
HospitalityEducators
HoganHospitality

Common Sense Approaches to Effective Hotel Sales

The Keys to Success are results-driven programs aimed at building competitive
advantage. Most of these programs can be offered as either a keynote address or an
interactive workshop.

  • From the Chalkboard to the Front Line – Turning Knowledge into Profits
  • Step by Step Operational Solutions – Making theCorrect Decisions
  • 45 Proven Ways toSucceed in Any Economy
  •  THE Service Code
  • We Can Do That! – The Customer Service Attitude\
  • 10 Hotel Sales Action Steps to Succeed – Anytime, Anywhere
  • Hospitality Conversations on …. (a range of topics)
  • 10 Hotel Mistakes to Avoid in Selling
  • What’s the Problem?
  • Questions that Beg Asking
  • How to Stop Your Profit Drain
  • Seven Options for 2011 Hotel Marketing
  • Getting the Most out of Your Franchise Investment
  • Three Attributes of Top Hotel Managers
  •  Where’s Your Desk?
  •  Fifteen Timeless Philosophies in Hospitality
  •  Thirteen Strategies toMake Your Hotel More Profitable Now

Info@HoganHospitality.com
Mobile 602- 799-5375
Phoenix, Arizona USA

HOGAN HOSPITALITY KEYNOTE & WORKSHOP OFFERINGS

“Questions I Wish You Would Ask Me™| Abed Mishtawy, a multi-faceted food service professional

“Questions I Wish You Would Ask Me™” includes interviews such as those found in our HOSPITALITY CONVERSATIONS,  and and it also allows industry professional the opportunity to share their perspectives, values and opinions on additional areas and subjects that may not have been part of the planned discussion.  This segment includes a wide range of hospitality professionals from all portions of the industry, with participants answering at least five of the listed nine questions.  Their responses will interest, sometimes amuse and definitely inspire you to consider how YOU might answer.

  This response comes from Abed Mishtawy, a multi-faceted food service professional. Currently in the Tampa, St. Petersburg Florida area, Abed has spent the last tweny plus years in a variety of management and senior partnership roles with several companies, most notably as District Manager at Checkers Drive in Restaurants, as Director of Operations at Ponderosa Steak and Buffet Franchise Company and as Franchise Business Consultant at Ponderosa Steakhouses Metromedia

  • What is your favorite charity or cause?                                                                           The Red Cross, they are always there…
  • Name your pet service peeve, why and any ideas you may have to address it. 

When I ask: “What is good on the menu?” and the server answers “everything”

  •  Who was the most important mentor in your life and why? In the last five years, what has been your memorable

David Evans , Senior VP of Human Resource at Mattress Giant. When facing a tough question, he is my moral compass and gets me to answer my own questions

  • In the last five years, what has been your most memorable meeting or convention experience and why?  

Our convention in Vegas at the Paris. The Agenda was not jam packed, we had a chance to mingle and meet other participants

  • What is the one piece of advice you would offer to a graduating student with a hospitality degree?

Regardless to where you are, Check your EGO at the door. Ego has no place in hospitality

  • What is the one question do you wish someone would ask you in an interview today?

What does the word balance mean to you? And how do you achieve it ?” And, What do you value the most in life and why?

____________________________________

We have asked dozens of people involved in hospitality businesses around the world to answer up to nine questions in this special section of HospitalityEducators.com.  If you would like to participate, please contact   John.Hogan@HospitalityEducators.com 

 Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

Dr. John Hogan, Crowne Plaza Chicago, MeetingsQuest Oct 2010

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, Az

Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com.

What’s the Problem™? Staff that feels overlooked or taken for granted in today’s Hospitality Work Environment

What’s the Problem™?

Staff that feels overlooked or taken for granted in today’s Hospitality Work Environment.

In this short clip, Dr. Tony Alessandra shares his insights on the contrasts between Mentors and Role Models.  We encourage our readers and members to take the time to reflect on the people who were their role models and mentors.

See the  The Solution Is™ at HospitalityEducators.com for specific answers to this problem

We at HospitalityEducators.com can assist you with creating an environment that cultivates positive situations in hotels and hospitality businesses.
Contact John.Hogan@HospitalityEducators.com or call 602-799-5375.
                        

Here is a link to a column reflecting on some memories of one of the co-founders of our site.
http://www.hospitalityeducators.com/articles/20110318_6

KEYS TO SUCCESS is the umbrella title for our 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ and Principles for Success

 

Dr. John Hogan, Minneapolis Marriott, “A Career Hotelier’s Insights on Optimizing Meeting Success”

 Feel free to share an idea for a column at john.hogan@hospitalityeducators.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT      Dr. John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

Blog #100 : A Baker’s Dozen of Reflections – What our Guests Should Mean to Us | And a Competition!

A Baker’s Dozen of Reflections –

What our Guests Should Mean to Us | And a Competition!

Many of us have heard variations of the expressions below, but I have discovered that too few hospitality organizations really have made these sentiments part of their corporate culture of hospitality.

  1. Guests are the most essential people in our business. This does not lessen the role of our associates, but we are in hospitality to meet and exceed their needs.
  2. Guests are people, flesh and blood human beings with unique perspectives and preferences; they are not merely statistics to be measured.
  3. Guests bring us their wants; we have the opportunity to fulfill them.
  4. Guests do not depend on us, we depend on them.
  5. Guests never interrupt our work, they are our work.
  6. Guests do us a favor when they call; we don’t do them a favor by answering them.
  7. Guests are a central part of our business, not strangers who come to distract us.
  8. Guests are not to be argued with.
  9. Guests deserve courteous attention, as courtesy should be the heart of hospitality.
  10. Guests are lifeblood of this and every other hospitality business.
  11. Guests are who we are when we are not working; so let’s let treat them the way we want to be treated ourselves.
  12. Guests give each of us as individuals the opportunity to serve as hosts and to be involved in one of the world’s most wonderful businesses in whatever role we decide and find we are suited.
  13. I have left #13 to be completed by readers: Guests …………………………………….. ………………………………………………………………………………………………………………….

We will give a free one-month membership to www.HospitalityEducators.com for the best three responses submitted by May 25, 2011 to john.hogan@hospitalityeducators.com, as well as post them in a full-length KEYS TO SUCCESS column shortly after.

and in appreciation for our “guests” to HospitalityEducators.com site, we are offering a special BLOG rate of 25% off the annual rate BETWEEN NOW AND MAY 17TH. For less than the cost of a local phone call or postage stamp daily, you can access 600+ articles, forms, best practices and proven strategies to MAKE YOUR HOTEL MORE PROFITABLE NOW!!

USE THE PROMOTIONAL CODE

HEBLOG511

Sign Me Up!


KEYS TO SUCCESS is the umbrella title for our 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ and Principles for Success

 

Dr. John Hogan, Minneapolis Marriott, “A Career Hotelier’s Insights on Optimizing Meeting Success”

 Feel free to share an idea for a column at john.hogan@hospitalityeducators.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Professional Development for the Organization and the Individual
  2. Customer Service
  3. Making Cultural Diversity Real
  4. Developing Academic Hospitality programs
  5. Medical Lodging Consulting
  6. Sales Management and training
  7. Turn-around and revenue management

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT      Dr. John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

A Passion for Excellence | Recommended Reading from HospitalityEducators.com

A Passion for Excellence

A Passion for Excellence: The Leadership Difference

by Nancy Austin, Thomas J Peters

While I tend to focus on the hospitality industry in my weekly columns, I also believe that many business practices are transferable from one industry to another and I recalled reading about this topic of VALUES in a number of places the past 20 years.

One of the best books I ever read on the topic was A Passion for Excellence , the 1985 sequel to IN SEARCH OF EXCELLENCE by Bob Waterman and Tom Peters. This book offered example after example of what they called €œthe Leadership Difference. In many ways, I feel that PASSION FOR EXCELLENCE is more interesting and essential than IN SEARCH OF EXCELLENCE because it shows that passionate leadership doing the right things creates the potential for a truly great cultural set of values.

While this is now a 20 year old reference, I used it again in a recent column titled “Understanding and Living Values” and had numerous responses from readers globally.

There are mixed sentiments on authors and speakers like Tom Peters, yet we have come to recognize that he has identified many positive and much needed trends and examples of success. Peters is truly passionate about customers, employees, and the need for everyone working in whatever ways it takes to produce great results.

This book’s sections lead from one to another, but they can also be stand-alone segments in:

  • Common Sense (including MBWA)
  • Customers
  • Innovation
  • People
  • Leadership and of course
  • EXCELLENCE

___________________________________________________________

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Sales Management and training
  2. Turn-around and revenue management
  3. Professional Development for the Organization and the Individual
  4. Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT   Dr. John Hogan, CHE CHA CMHS     United States – Phoenix,

602-799-5375     www.hoganhospitality.com/ Email: info@hoganhospitality.com

Training and Development – A self-analysis from HospitalityEducators.com


HospitalityEducators.com has a wide range of checklists and forms that address operations, marketing, training, purchasing, management, front desk and other areas.  This short sample from one of the Founding Associates is provided as a quick check of how you feel you and your staff are meeting each other’s expectations.

| Hospitality and Tourism Institute) | Prince George’s Community College | | Largo, Maryland

TRAINING AND DEVELOPMENT – A SELF ANALYSIS

Place a check mark beside each of the answers that in your opinion are true or false.

1. As long as I know what the department’s goals are, my employees only need to know what’s involved in their own jobs.    True____ False____

2. All employees should be able to work well with all other employees.                            True____ False____

3. Our department’s goals and the methods for reaching them should come from upper-level managers.  True____ False____

4. Employees know when they’ve met their goals and when they haven’t. They don’t have to be told.  True____ False____

5. Trainers can encourage teamwork through training employees to keep the sales department up-to-date regarding special events they learn about within the community.
True____ False____

6. Trainers can encourage teamwork, by training employees to ask guest to tell housekeeping about needed repairs or cleaning problems. True____ False____

7. Trainers can encourage teamwork through encouraging employees to learn the hours of operation and the location of restaurants, lounges, health clubs, and other areas at the property so that they can help guests enjoy everything the property has to offer. True____ False____

8. A strategic training plan should be separate from the organization’s strategic plan. True____ False____

9. In general, adult learners tend to be more focused on the big picture, contributing to the betterment of the organization as a whole. True____ False____

10. In general, adult learners tend to be more focused on the practicality of learning, such as why it is needed, how it will be used, and how the individual will benefit.
True____ False____

11. In conducting training sessions with adult learners in the hospitality industry, trainers may experience more success by relating the training directly to the workplace with examples and role-plays.  True____ False____

12. The primary purpose of a cost-benefit analysis is to determine whether the skills and knowledge gained in the training have transferred back to the workplace. True____ False____

13. Common methods for identifying an organization’s training needs include conducting employee surveys, reviewing guest comments, and performing job analyses.
True____ False____

_________________

HospitalityEducators.com was created for the operational managers
 of hotels and restaurants.

 Our Mission Statement

HospitalityEducators.com is a consortium of successful corporate and academic professionals, who are committed to delivering focused and affordable counsel in solving specific challenges facing the hospitality industry.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

Sign Me Up!

____________________________________________________________

Dr. John Hogan CHA CHE, working with clients at a recent program

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Special   pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.  If readers would like to contribute to the site, please submit your material for consideration to Kathleen@hospitalityeducators.com.  We are interested in expanding our global networks and resources as we support our membership.

From A Baker’s Dozen of Strategies to Make Your Hotel More Profitable Now| Tip #2 Focus attention on Your STR (Smith Travel) Report or other analysis to understand your market penetration

2. Focus attention on Your STR (Smith Travel) Report or
other analysis documents to understand your market
penetration.

Market supply and demand can change with surprising frequency. Government actions, weather, construction activity, employment variances, public perception of an areas or literally a dozen additional factors can affect your market performance.

Recognizing and understanding your specific performance is
essential to maintaining your level of success.

STR and other resources are excellent barometers of those
changes and offer insights to reasons for variances. Regular review and follow-up by a manager or person of responsibility is essential.

A Baker’s Dozen of Strategies to To Make Your Hotel More Profitable

The full list of tips is available @   HospitalityEducators.com

This resource began with definitions of the words “profits” and “profitability. ” Those words and sentiments are not for hotel owners and managers alone.  The HospitalityEducators.com site has segments specifically dealing with this topic and all 13 strategies.

    Dr. John Hogan, CHE CHA working with attendees at the award winning TH&LA Short Course

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com.    

Special   pricing is in effect for a limited time that includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES, one-on-one consulting and an eBook.

Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, Phone: 602-799-5375
www.hoganhospitality.com/ Email: info@hoganhospitality.com.

Recommended Reading from HospitalityEducators.com |Author Joe Calloway= Indispensable: How To Become The Company That Your Customers Can’t Live Without


  Real world examples of building loyalty     

Joe Calloway
 Indispensable:
How To Become The
Company That Your Customers Can’t Live Without 
Building customer loyalty today requires far more than good service, competitive pricing and attentive sales contacts. In the rapidly changing global market, avoiding the dangers of becoming a commodity is reaching critical stages of reality.

Calloway uses believable case studies and interviews with real people to introduce his drivers of success. These are used as illustrations to encourage readers drastically change their service approaches to become the clients’ first and only choice. _________________________________________________

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special value pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, Phone: 602-799-5375
www.hoganhospitality.com/ Email: info@hoganhospitality.com.