How to Use Hospitality Consultants Effectively

My greatest strength as a consultant is to be ignorant and ask a few questions”
Peter F. Drucker, (1909- 2005) American Educator and Author

While Peter Drucker was not specifically a hospitality consultant, his contributions to both the “people and the process “components of business consulting are enormous and lasting, as evidenced by his significant works and books.

In a  column  I wrote several years ago, I shared a number of observations I made while I was conducting a multi-city series of programs on optimizing meetings success for Meetings Quest , when it was owned and managed by co-founder Barbara Cox-Dunn. http://www.meetingsquest.com/ . Today it is owned and managed by  Schneider Publishing

The observations I shared were about the stimulating and interactive discussions held on ways to optimize meeting success from various perspectives of professional meeting planners and hotels. Almost 50% of the time for the program was committed to small group discussions on problems facing all of these professionals in the same industry, but that have slightly different roles and responsibilities. Attendees comprise professional meeting planners from corporations and associations of every size, hotel managers and sales teams, representatives from convention and visitors’ bureaus, suppliers that serve all of the previous groups and independent professionals in the hospitality business.

I wrote the column, titled “5 Reasons Using A Qualified Consultant Could Make a Huge Difference in Your Hospitality Business” because there was such extensive cross-fertilizing of ideas and solutions among participants in the discussions mentioned above.

I also received a number of emails on the column, including this one: “ Having been both an exec using advice from consultants and now a consultant myself, I can only fully subscribe John Hogan’s comments and five reasons for a (good and qualified) consultant. I would like to add a sixth reason: The consultant is not emotionally involved and can thus provide very objective reasoning for a specific business situation.  John F. Edmaier CMM.”

Comments from other readers and attendees at the above-mentioned sessions generally complimented the potential value of consultants, but there was also caution sheared that consultants could also be a source of negativity if not used properly and effectively, as evidenced in this tongue in cheek “motivational message” from http://www.despair.com.

Consulting
.
This message paints the negative image of consulting, as that of people who “hang around until” it may be too late. When a project nears completion, new troubles seem to inexplicably appear. Those challenges could be in staffing, communication, technology, equipment or distribution of global reservations. Each challenge extends the consultant’s assignment and before you know it, the financial and time costs for the consultant’s services affect your income statement in an unexpected way.

To avoid this danger, I offer the following : Five Considerations in Hiring a Hospitality Consultant.

I don’t believe in just ordering people to do things. You have to sort of grab an oar and row with them.”   Harold S. Geneen, American Executive and CEO (1959-1977) of ITT, then parent company of Sheraton Hotels

I was a management trainee at the 1500 room Sheraton Boston Hotel near the end of Geneen’s affiliation with Sheraton. He was known as a taskmaster, but he also had the reputation for involvement with identifying problems and solutions.

1. Involve key staff. Staff buy in is critical when deciding to engage the services of a consultant The danger of failure grows enormously unless key associates are involved in the decision making process of hiring a consultant. I have seen organizations that did not take this proactive approach, and the resentment or negativity can torpedo the project before it really begins.

2. Set specific and clear expectations. Responding to RFPs and making effective presentations is one thing, but those proposals may not include measurable outcomes or results. Expectations should have clear and defined deliverables, including time and expense details.

3. Establish Accountability for each phase of a consultant’s time and interaction. Consultants may research, discuss and seek to get buy-in on solutions, but they cannot execute the final plan for an organization. It is therefore essential to identify those steps and actions the consultant is responsible and accountable for.

4. Define levels of authority. A consultant according to Drucker’s quote is one who asks questions and then shares counsel. Hospitality businesses, hotels and restaurants can receive exceptional counsel from consultants, but one should not allow them to run your hospitality business unless that was part of the expectations and accountability mentioned above. They probably do not know your hospitality business as well as or better than you do. They may have recommendations that can help you and your team, but senior management and/or ownership should stay involved in the process if you retain a consultant.

5. Match your needs with the specific consultant for your assignment. By this, I mean to be certain you retain the correct individual, as well as company (if applicable). Someone with exceptional credentials as a chef may not be able to design your dining room layout. Success as a sales manager in select markets may not translate into global marketing planning. Running accounting department receivables does not mean the same thing as effectively managing cash flow in tough economic times. If applicable, you might ask questions such as:

  •  What were the largest revenues they personally oversaw?
  •  how many people were on their staff?
  •  What was the turnover rate?
  •  Were they ever entrepreneurs who had to meet their own payroll?
  •  Did they ever have to pay their own business and property taxes, or did they rely on others?
  •  Other questions unique to your situation

There are advantages to both specialists and generalists in consultants, attorneys, doctors and other professionals. We are probably familiar with the expression to “walk the talk”. For purposes of this discussion, this means having personally handled similar challenges facing your hospitality business. My personal experience in retaining or serving as a consultant is to understand and match situations on a case by case situation.

Most consultants have some hospitality industry background but may have never owned their own business. They may have never owned or sold their own hospitality business prior to becoming consultants and do not understand the stress and pressures of operating a family owned business, as are so many hospitality businesses.

Consultants can be excellent resources. Use them effectively, by choosing wisely.

Keys to Success Hospitality Tip of the Week: Focus on Continuous Learning
Hotel Common Sense Philosophy #11 “DARE TO FAIL!”
John J. Hogan, CHA CHE CMHS CHO

part of the 15 Timeless Philosophies In Hospitality, A Keynote Address and Workshop

KEYS TO SUCCESS is the umbrella title for my current programs, hospitality services and columns. This year’s writings will focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.

Success does not come by accident or chance.

Contact us for assistance.

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CHE CHO and Kathleen Hogan  MBA CHO are the  co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

Contact information:  Kathleen Hogan  480-436-0283,

John Hogan

602-799-5375 or service@hospitalityeducators.com

Workshops Available include: 

From the Chalkboard to the Front Line

What They Don’t Teach You at Hotel School

Focus:

  • Hotel Profitability
  • Hotel Sales
  • Marketing Ideas
  • Hotel Operations

There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings.   The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This keynote transitions the academic message to the real world of running a profitable hospitality business.

 Click    here   for Keynotes and Workshops Available 

http://www.HoganHospitality.com
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

Pete Drucker Books

Prepared by the Office of Marketing & Communications at Claremont Graduate University 165 E. Tenth St., Claremont, Calif. 91711 909-621-8028

 The End of Economic Man – 1939
 The Future of Industrial Man – 1942
 Concept of the Corporation – 1946
 The New Society – 1950
 The Practice of Management – 1954
 America’s Next Twenty Years – 1957
 Landmarks of Tomorrow – 1957
 Managing for Results – 1964
 The Effective Executive – 1966
 The Age of Discontinuity – 1968
 Technology, Management and Society – 1970
 Men, Ideas and Politics – 1971Management: Tasks, Responsibilities, Practices – 1973
 The Unseen Revolution – 1976 (reissued in 1996 as The Pension Fund Revolution)
 People and Performance: The Best of Peter Drucker on Management – 1977
 An Introductory View of Management – 1977
 Adventures of a Bystander – 1978 (autobiography)
 Song of the Brush: Japanese Painting from the Sanso Collection – 1979
 Managing in Turbulent Times – 1980
 Toward the Next Economics and Other Essays – 1981
 The Changing World of the Executive – 1982
 The Last of All Possible Worlds – 1982 (novel)
 The Temptation to Do Good – 1984 (novel)
 Innovation and Entrepreneurship – 1985
 Frontiers of Management – 1986
 The New Realities: in Government and Politics, in Economics and Business, in Society and World View – 1989
 Managing the Nonprofit Organization: Principles and Practices – 1990
 Managing for the Future – 1992
 The Ecological Vision – 1993Post-Capitalist Society – 1993
Managing in a Time of Great Change – 1995
 Drucker on Asia: A Dialogue between Peter Drucker and Isao Nakauchi –1997
 Peter Drucker on the Profession of Management – 1998
 Management Challenges for the 21st Century – 1999
 The Essential Drucker – 2001
 Managing in the Next Society – 2002
 A Functioning Society – 2002
 The Daily Drucker – 2004
 The Effective Executive In Action – 2006

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WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

WHAT’S THE PROBLEM™ with hospitality training today? A question from HospitalityEducators.com

A survey from the American Society of Training and Development several years ago found four top attributes or qualifications employers stated they wanted their associates to have:

  1. the ability to learn
  2. the ability to listen and effectively communicate information
  3. innovative problem-solving skills
  4. the knowledge on how to get things done

While this was a survey subject to changes in values and perspectives, these four qualities certainly have substance in today’ s hospitality world remain intact.

How do you as a manager match up to the list? What about the associates who report to you?

  1. Does your hotel, restaurant, club, spa or store provide the incentive for learning?
  2. Does your hospitality business develop active listening skills? How do you measure effective communication to guests? Among staff?
  3. How do approach problems? While it is tactful to call problems “challenges”, resolving situations to the delight of guests is a real issue.
  4. As in innovative problem-solving, knowing “how” to address situations is essential. Does you staff know how to handle overbooked nights? Or unacceptable entrees? Or noise complaints? Or issues about pricing? The list can be long.

We can help.

WHAT’S THE PROBLEM™? @ www.HospitalityEducators.com  addresses specific hospitality problems.  It  features specific problems submitted by members and readers or identified from HospitalityEducators.com associates’ consulting.  The problem will be stated in industry terms and there will be at least one potential solution discussed. WHAT’S THE PROBLEM™?  Is open to visitors and members.

The key to success here is training, associate engagement and management that cares enough to take the additional step to listen and learn on their own.

Dr. John Hogan interacting with program attendees

John J Hogan CHA CMHS CHE CHE working with clients @ Fairmont Copley Plaza, Boston MA 

Feel free to share an idea for a column at john@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com offers a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com

Dr. John Hogan, CHE CHA CMHS CHO         United States – Phoenix,

Phone: 602-799-5375
www.hoganhospitality.com/

A Message from J.K. Rowling on Believing

 

what they dont teach u in school

While much of the industry is experiencing very strong performance, there are properties across the nation that are struggling.  We receive emails, calls and inquiries from hotel owners, new managers, sales staff and others who feel they are ready to give up.

There is not a single answer to these people and we try to assist them in finding the solutions to their situations.

The Huffington Post  in early May  shared what they titled “an Incredible Message For Anyone Who ‘Wants To Finally Give Up’ from author J.K. Rowling

 “Happiness can be found even in the darkest of times, when one only remembers to turn on the light.”

Rowling, who we may recall, had a very challenging life before her success with  the Harry Potter series and this quote from one of her characters is something we all can understand.   In a Twitter response to answer a question posed by one of her fans, she responded in photos to someone who has “failed to find meaning.”

The author’s multi-tweet reply was magical and included this

. I would say: look at this.Embedded image permalinkhttp://twitter.com/jk_rowling/status/595148385482612736/photo/1

Hotels in particular are both very capital intensive and labor intensive.  They need constant attention and can lead to what Rowling called “finding meaning” IF we plan to succeed and keep trying.

Keep believing, planning, adjusting and the success will be there.

Who can argue with Harry Potter?

Success does not come by accident or chance.

Contact us for assistance.

Hospitality.jpg

Kathleen Hogan Ireland Sept 2013John J. Hogan CHA CHE CHO and Kathleen Hogan  MBA CHO are the           co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

John Hogan Sept 2013DSCN0215

 

 

Contact information:  Kathleen Hogan  480-436-0283,

John Hogan

602-799-5375 or service@hospitalityeducators.com

Workshops Available: 

Workshops Available: 

From the Chalkboard to the Front Line

What They Don’t Teach You at Hotel School

Focus:

  • Hotel Profitability
  • Hotel Sales
  • Marketing Ideas
  • Hotel Operations

There will always be an ongoing debate on the comparative merits of experience versus the knowledge acquired in formal educational settings.   The best lessons anyone can learn from hotel schools include an awareness of what really occurs on the front line in the actual hospitality setting.  This keynote transitions the academic message to the real world of running a profitable hospitality business.

Contact John Hogan for more information.

 

 

The Heart of Hospitality Remains Service | A Reminder to us all from HospitalityEducators.com

Lobby

The Heart of Hospitality Remains Service

by  John J. Hogan, CHA, CHE, CMHS CHO

Co-Founder HospitalityEducators.com and Principal of HoganHospitality.com

Hospitality and tourism arguably make up the world’s largest industry. They play a major role in the world economy and  contribute significant revenues and net wealth to many countries. When we think about it, we recognize that many components of hospitality are based heavily on the personal, “high touch” side of life.

It was a number of years ago that I first learned anything about hotels and hospitality when a high school friend’s family bought a seasonal resort. That family did not remain in the industry, but I learned from another family of hoteliers in that same location about the many disciplines in hospitality.

In our careers, we understand that the need to learn purchasing protocols, how to interpret and anticipate market trends, and keeping current with legal and safety requirements is essential. We recognize that we must evolve with technology, that we must address revenue management, and provide meaningful training to our staff if we expect them to meet the expectations of guests in our facilities.

The hotel industry has evolved significantly in many aspects during the past 20 years. Energy awareness and sustainability are now essential factors in both construction and ongoing operations. Purchasing, design, event planning and sales have changed dramatically. Innovations in culinary offerings have extended to creatively serve groups of all sizes in restaurants, conference centers and banquet events. Entertainment options in clubs, pubs and arenas have grown enormously, as has the need to be more attentive to security in a changing world.

The physical buildings have evolved and range from mega-hotels with casinos in certain markets to bed and breakfasts in communities of all sizes. There are now properties of all sizes and configurations at airports, in mixed use buildings, attached to convention halls, on converted ships, in secondary and tertiary cities and many other conversions and forms.

These hospitality offerings and hotels today are owned and managed by a wide array of groups, ranging from individuals to multinational corporations, Real Estate Investment Trusts and single industry companies of all sizes. Many are franchised; some are managed by individuals, some by third parties and others by family units. Properties can range from a ten-room country inn to a 2,000-room property on the ocean or in a city center attached to a municipal convention center.

While much has changed in hospitality, on reflection we still note that the experience element of hospitality depends not on the size or ownership of a hotel or restaurant, but on the personal, “high touch” delivery individually provided by hospitality staff to guests – one on one.

I recall somewhat “bragging” to the founding partners of the family business mentioned earlier how much I was learning at the large multinational hotel company that had hired me out of hotel school into a management training program in their 1500-room flagship hotel. They smiled and said that I could learn from the major companies how to follow the large company rules and be part of a major corporation, but I probably would not learn how to be a host or a real innkeeper profitably. Those skills and competencies would be developed through time and hands-on experience. I gained what I felt were incredibly important perspectives and experiences in those seasons and something else that I feel I did not learn at university or at big corporate hotels, either. That something was the need to apply innkeeper and host common sense to formulas, percentages, calculations and protocols.

Many brands today have customer service programs and some are quite good in their advertising value and in general guest satisfaction. Those programs may or may not exceed the guest’s expectations or hopes and that is why it is so critical for hospitality associates to truly “care” about their guests. It remains up to each individual hotel associate to deliver that exceptional “one-on-one” experience.

There is not one single, guaranteed way to deliver service.

  • There are many private companies, such as ours  HospitalityEducators.com and HoganHospitality.com that have unique programs already developed and ready to customize.
  • A good percentage of the major brands have different types of customer service templates and programs.
  • The American Hotel & Lodging Educational Institute has a guest service training program, The Guest Service Gold Program,  that shows employees and properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways.

Choose the approach or program that works for you, but remember that it is service that builds loyalty and that loyalty is what leads to long term success! 

John J. Hogan   CHA CHMS CHE CHO

Hospitality Educators                 Hogan Hospitality

Hospitality.jpg

 John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share,occupancy, operational efficiency and profitability.

Kathleen Hogan Ireland Sept 2013Dr. John Hogan CHA CHE CHMS CHO

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Click here for Keynotes and Workshops Available 

Great Motivational Quotes | Thoughts from HospitalityEducators.com

There are times when we all need to take a moment to step back, catch our breath and “listen” to the words of others who can inspire or motivate us.

Here are ten quotes that will take less than ninety seconds to read.

Listen. Read. Think. Pause.

____________________________________________

Success does not come by accident or chance.

Contact us for assistance

John.Hogan@HospitalityEducators.com or 602-799-5375

www.HospitalityEducators.com  was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.

KEYS TO SUCCESSis the umbrella title for my 2015 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionalsincluding both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,Hotel Common Sense™ , THE P-A-R PRINCIPLE and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

Oct 2010 Dr. John Hogan CHA CHE  027

John Hogan, Certified Hospitality Educator (CHE), Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hotel Owner  (CHO),

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

  1. Developing Academic Hospitality programs
  2. Medical Lodging Consulting
  3. Sales Management and training
  4. Turn-around and revenue management
  5. Professional Development for the Organization and the Individual
  6. Customer Service
  7. Making Cultural Diversity Real

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Expert Professional Services for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT

John Hogan, CHE CHA CMHS CHO

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: john@hoganhospitality.com

http://www.linkedin.com/in/drjohnhoganchache

Hotel staffs can have fun while training, too! A tip of the hat to Southwest Airlines, and insights from Hospitality Educators.com

Some people tend to think of training  at times as dry, repetitive and unimaginative.  While positive messages do need reinforcement,  the well known culture of Southwest Airlines proves that one should not lose sight of enjoying their work.

In several of our blended learning training programs, we use You Tube shorts as reminders of what can be done with a fairly small budget.

The example below shows the Crowne Plaza Hotel at the airport in Providence RI sharing their appreciation of one of their biggest clients.  While the video does not show “training” in it’s traditional classroom setting, the enthusiasm and shared values of the entire staff is displayed in ways by literally dozens of people in all departments.

Thank you for the influence, Southwest, and well done, RI Crowne Plaza!

 

John J. Hogan   CHA CHMS CHE CHO

Hospitality Educators                 Hogan Hospitality

 

Hospitality.jpg

Kathleen Hogan Jan 2013 John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share,occupancy, operational efficiency and profitability.Dr. John Hogan CHA CHE CHMS CHO

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

Workshops Available: 

 

Spring Training is over | Now it is time for reality checks in our life planning! Recommended reading from HospitalityEducators.com

This book is a series of contrasts.
The contrasts are an evolution of time and are generally positive and to the point.

 

41YBU6JaTfL._SS300_

I am not familiar with the career of Mike Robbins as a ballplayer, but it can be interesting to see the world from a different profession than our own. Some can say that most readers don’t really care about his ego and success in baseball, yet we all care about our life story and that is what we know about.

The author’s writings style uses an easy to read format and the chapters are short and bite sized. This is a book from Hay House publishing and one can see the values and approach that many of their authors use.

In particular, I like the following chapters
* Chapter one – focus on what really matters
* Chapter six – ask for help
* Chapter seven – don’t get caught in the trap of comparison
* Chapter 10 – don’t take yourself too seriously
* Chapter 13 – give yourself permission to make mistakes
* Chapter 17 – remember that it’s not the circumstances, it’s you
* Chapter 18 – appreciate people
* Chapter 20 – give yourself permission to cry
* Chapter 24 – practice gratitude
* Chapter 27 – remember that you are much more than what you do
* Chapter 31 – be easily amazed
* Chapter 37 – focus on what you can control
* Chapter 40 – live like you’re going to die (because you are someday)

I read two books a week, with one novel and one for something to expand my mind in a different direction. I doubt if there is much information in this book that many of us have not been exposed to previously, yet we all realize that we must keep repeating the lessons that are hard for us to learn if we are to gain from their strength.

This is a good book and a recommended reading over a two week period, in small tastes and taking time to sink in.

Dr. John Hogan, CHA CHMS CHE CHO
HospitalityEducators
Hogan Hospitality

 

 John Hogan

Hospitality.jpg

HE.COM RADIO SHOW MAR 2011 100_0777John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal ofHoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or  service@hospitalityeducators.com

Keynotes: 

Workshops Available: