Ten Distinguishing Traits of a Successful Quality Assurance Program

Ten Distinguishing Traits of a Successful Quality Assurance Program

  1. Senior Management is convinced, committed and regularly contributes to the program.
  2. There is a philosophy and a plan.
  3. Measuring Progress continually is required.
  4. Quality needs to be rewarded.
  5. Cross training is essential.
  6. One step at a time.
  7. Maintaining Constant Re-enforcement, Stimulation and Change.
  8. Realization that when quality goes up, so do net long-term profits.
  9. Quality Assurance programs need to become part of everyone’s Standard Operating Procedures.
  10. Quality Assurance and improvement is a never-ending voyage.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

How to Make Your Hotel More Profitable – Tip #7 from HospitalityEducators.com

7.  Create and Use Incentives to Make Your Successful Staff
Enjoy Their Work More, while you reduce turnover

This resource began with definitions of the words “profits” and “profitability. ”

Those words and sentiments are not for hotel owners and managers alone. There are many incentive programs in the marketplace, dealing with everything from attendance to projects completed on time to sales to sharing savings on ideas submitted by staff.

The HospitalityEducators.com site has segments specifically dealing with this topic and offers a range of ideas on recognition and awards programs that aim to cover a wide range of your staff.

In addition to those ideas, include cross-training as a benefit that is of interest to many staff.

  • Cross-training breaks the monotony of some jobs and can provide others the opportunity for potential promotion and/or additional compensation.
  • It can help keep the number of full time equivalent (FTEs) lower, as people can assist each other when needed.
  • Reducing turnover is a proven step to controlling manageable expenses.
Dr. John Hogan, CHE CHA working with attendees at the award winning TH&LA Short Course

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, Phone: 602-799-5375
www.hoganhospitality.com/ Email: info@hoganhospitality.com.