Lessons on Understanding Culture | Recommended Reading from HospitalityEducators.com

download (1) by Kai Hammerich and  Richard D. Lewis

 For a number of years, I served as the Director of Education and Cultural Diversity for a large international company and this topic interested me.

The book is not long – 10 chapters in 3 main sections and a total of 300 pages, which is short for a book that seems to have university classes as a main target. It also has shorter topics that focus on short subjects, and the highlights and summaries give the book the attributes of a reference.

Fish Can’t See Water is based on the authors experiences and analizes international cultures on how businesses succeed or fail based on those cultures. I found it to be an extensive introduction to the end products of national culture on a number of the world’s larger private companies.

Fish Can’t See Water illustrates how the corporate culture of a business is joined to its failure or success. Having worked for both financially strong organizations with a positive sense of culture as well as others that have had tunnel vision, one can see differences in the long term productivity of these organizations. Ignorance of national values and culture is a road map to failure.

I found this book was relatively easy to read, but not in a single reading as one needs to assess the content.

Well done – thought provoking!

Dr. John Hogan CHA CHE CHO
Hogan Hospitality


Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com