HospitalityEducators.com Recommended Reading | Getting to More Without Settling for Less

Scaling Up Excellence:

Getting to More Without Settling for Less

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by Robert I. Sutton and  Huggy Rao

Over the past 30 years, I have lost track of how many business, process improvement and quality assurance books I have read (or in too many cases, tried to read but had to put down because of lack of substance.)

I have also learned that sometimes book reviews can be short and to the point, as is this one.

Many of those business authors  look for the latest fad, add some diagrams and fill pages with the trendy new buzzwords. This book is a rewarding exception to that approach, as it is a breath of fresh air that examines proven approaches to business and develops those ideas.

I have worked for large international companies , mid size and family owned companies, as well as entrepreneurial launches and this well researched book offers some excellent insights.  Scaling Up Excellence includes strategies on to help both people and their organizations focus on what should be the most important for the longest and time and how to be GREAT at it! The illustrations make sense that one can learn from.

This book is neither easy or hard to read, but it does require some thinking and assessment of the authors’ 7 Principles for achieving and maintaining excellence.

Highly Recommended!

Hospitality.jpg
Dr. John Hogan CHA CMHS CHE CHO
Hospitality Educators
Hogan Hospitality

Kathleen Hogan Ireland Sept 2013John Hogan Sept 2013DSCN0215Dr. John Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of  HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share, occupancy, operational efficiency and profitability.  The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 orservice@hospitalityeducators.com

 

Recommended Reading from HospitalityEducators.com – From Hotels to HTMLs

 

From Hotels to HTMLs: A Complete Guide to Internet Marketing for the Lodging Industry by Anil Aggarwal, Benu Aggarwal
” 5.0 out of 5 stars On Target!,

This one-of-a-kind book offers practical, proven information for hotel professionals on all aspects of Internet marketing, which hoteliers can use to improve their revenue and online presence.

All the strategies illustrated – from traditional search engine marketing to mobile, social media, e-mail, and website optimization – have been successfully deployed to create good return on investment for client hotels of Milestone Internet Marketing.

The book provides practical tips in easy-to-understand language, and offers nearly a dozen handy checklists to monitor a property’s Internet marketing progress.

I have watched the author’s progress in helping hoteliers the past ten years and I extend her our compliments.

Dr. John Hogan CHA CHE CMHS
HospitalityEducators
Hogan Hospitality

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 Dr. John Hogan CHA CHE Boston Dec  2010

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

Building Profits – one step at a time | Insights from HospitalityEducators.com

Building Profits – one step at a time

Profit – noun

  • a financial gain, esp. the difference between the amount earned and the amount spent in buying,
  • operating, or producing something : pretax profits | his eyes brightened at the prospect of profit.
  • advantage; benefit

Profitability – adjective

  • (of a business or activity) yielding profit or financial gain.
  • beneficial; useful
  • One of the reasons that people own hotels is for the potential of profitability, both operationally and the
  • longer term increase in the asset value.

Like many industries, the lodging segment of the hospitality industry has its cycles.

The global market place has been adding different dimensions with increasing competition and changing dynamics in both supply additions and demand options.

This resource examines 13 specific strategies that are aimed at improving revenues and monitoring expenses. Examples of international currency are included with each strategy.

1.  Create or participate in a sales blitz campaign with your brand, regional partners, co-op or local Convention and Visitors’ Bureau (CVB)

In this day of global choices and at times illogical discounting, the need to keep your hospitality business name and identity visible and fresh in the minds of existing and potential customers.

Working with others in a collaborative effort will increase your market presence and  will allow you to promote your business in professional and synergistic ways.

Sales blitzes are often supported by online, mail and advertising efforts as well.

The full set of strategies is available at http://www.HospitalityEducators.com with the title

Watch this blog for the remaining BUILDING PROFITS Steps and Suggestions

MAKE YOUR HOTEL MORE PROFITABLE   NOW

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Insights from HospitalityEducators.com on Learning, Value and Communication

What we want and need in 2012 in Hospitality : #9-11

It is now May, Month Number 5.

We have blogged the first 8 recommendation of what we need and want earlier in the year, and are pleased to share three additional points for your consideration.

Nine:  A Genuine Commitment to Learning and Professional Development at ALL Levels of the Hospitality Organization. 

This includes opportunities for all associates in the organization who are interested in improving themselves.  This could be language, marketing, certain professional skills, and career development.  If opportunities are only offered to a select few, that organization is likely to be limited.  Look at the example of the staff at any Apple Computer/Technology store and compare that to any competitor you can think of.  Which staff has had the opportunity to learn and develop?  What is happening at your hotel?

 Ten: Boost the value proposition

The peripheral surroundings in the marketplace continue to have a major impact on the hotel and restaurant industries. Being unique (not a cookie cutter) and offering a differentiated product is clearly a major keys for success in these competitive times.

The government issued statistics may try to hint at improvements in performance, productivity and job creation, but the millions of unemployed or underemployed people throughout many developed countries remain staggering.  We must make our business offerings appropriate and relevant with the changing needs and lifestyles of our guests.  We must offer consistently the proper experience at our hotels and restaurants at the prices that our guests can afford to pay and the price they choose to pay.

The online travel agencies are blamed for aggressive discounting, but it is the decision of the individual hotel and restaurant to decide their prices and at what value.  I often write on the danger of our industry becoming a commodity that has no distinction and holds little interest from consumers or others.  Competition will continue to increase in marketing, products and brands.  Some of our clients are business travelers, while others are leisure or social travelers.  Even in good times, many companies will be careful to use hospitality businesses that are fair and pricing inconsistent and experience.

  Eleven: Provide Clearer Communications

We often are frustrated by news bytes of partial information and by politicians’ comments that appear so often to be self-serving.  As business leaders and hoteliers, restaurateurs, and hosts, it is up to us to be clear in our communication to our associates, our suppliers, bankers, our clients and all  we deal with.  This means using the tactics in the first 10 items mentioned above.

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Questions from HospitalityEducators.com| Do you know and practice the 4 Steps Needed to LEAD THE FIELD?

Focus on fundamentals  

Earle Nightingale, in his award winning Lead the Field, identified four fundamentals that are universal for success in any business.  These included

1.      research and development

2.      sales

3.      operations and

4.      finance

Our industry needs to include successful understanding and focus of these fundamentals as markets and products continue to evolve.

A direct question – Do you know and practice the 4 Steps Needed to LEAD THE FIELD? ?

  • How many hotels, spas, clubs, restaurants and other hospitality businesses really pay attention to all of these four fundamentals?
  •  Do you pay attention to more than one of them?
  • More than two regularly?
  • When was the last time you actually conducted research on your customers’ preferences?
  • When did you last evaluate the financial practices of your hospitality business?

How many academic programs or universities address these?  I fear that not enough do, although I am aware of a handful that work hard to blend them into their curriculum.

Focusing on the fundamentals  may not be as flashy as the latest online or social media promotion, but the fundamentals are hard to argue with.

_____________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Insights from HospitalityEducators.com| What would you do if this happened in your market?

  Guest Columnist Conor Kenny shares insights on business and financial challenges in this You Tube video on one of the world’s most established segments of hospitality – the local pub.  While you may not have a “pub” in the traditional sense of the word, there are many similarities to other services in hospitality.  We felt our global readers would appreciate this unique perspective.

Challenges in Pubs

_________________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.


Understanding what we measure and making it count!

 “Too often we measure everything and understand nothing.”

The three most important things you need to measure in a business are customer satisfaction, employee satisfaction and cash flow.

  If you’re growing customer satisfaction, your global market is sure to grow, too.    Employee satisfaction feeds you productivity, quality, pride and creativity. And cash flow is the pulse – the key vital sign of a company.” [1]

Jack Welch, retired President and CEO of General Electric

I recently wrote a column that is part of a continuing series. This particular column was  titled A “Bakers Dozen” of Strategies for Hotel Controllers  and it offered 13 thoughts for the person who is charged with being the financial manager of the hotel.

There is an enormous range of responsibilities for financial controls in today’s hotels and much of this depends on the type and size of the hotel property.  Finance and accounting do not usually provide much reader feedback, but I was pleased to have requests from groups and associations asking to reprint it in their publications.

This column will follow up on the strategies to a degree, but it will focus much more on the approach and message contained in the Jack Welch quote above.

The hospitality industry is facing serious issues with the global economic and political uncertainties.

While Welch retired as CEO of one of the world’s most complex conglomerates in 2000, his message above remains accurate.   Welch served as a leader who was not afraid to be a change agent. The many books about his style and approaches include reflections on very challenging economic cycles in his 20-year tenure as well.

With that in mind, I have taken Welch’s three points and offer the following discussion points to hoteliers at the property level.

  1. Measuring customer satisfaction.  The advancement of technology has virtually eliminated much of the value of comment cards, but the need for feedback remains very real.    Online services such as TRIP ADVISOR, Orbitz, Sabre and priceline.com have avenues to allow immediate and widely shared assessment.  There are allegations of planted or false postings on some of these sites, but follow up usually identifies those situations.    The question then becomes “how to measure customer satisfaction?”   There are a number of reasonable approaches, remembering how timely responsiveness must be to ongoing success.  These include:
  • Mystery shopping can be an excellent way to view a picture in time of your total business or perhaps one outlet or aspect of your hotel. If done correctly, these unexpected, anonymous evaluations of your operations can provide insights to the customer experience.  If conducted frequently enough, one can identify strengths, revenue trends and other opportunities.
  • There are assessments that are more inclusive available, including those provided by a number of members in The International Society of Hospitality Consultants.  They and others specialize in extensive analysis of operations, which can enhance the customer’s experience.

Welch’s quote refers to growing markets “globally”.  With the advances in technology and simplified means to book travel,  global market penetration can increase on an individual market and hotel basis.

2. Measuring employee satisfaction.    Welch had his share of critics relating to how  GE evolved during his tenure.  He sold many businesses that he and the GE Board did not view as long-term contributors to the company success and he reduced the total number of GE employees with those sales.

He also made major inroads in professional development and training at all levels. In his autobiography “JACK: STRAIGHT FROM THE GUT”,  he identified Crotonville, a 52-acre campus in Ossining, New York as a major component of the changes needed to be implemented to make GE continuously successful.  It was used for both a training ground for leadership and as a forum to deliver technical training or important messages in times of crisis. [2]

With multi-generations working at our hotels today embracing both the high tech and high touch of hospitality, the need has increased for additional training and development at all levels.

A handful of the major brands and management companies have evolved their corporate culture to address the need to maximize employee engagement and satisfaction , but I continue to see too many managers and owners paying minimal attention to their staff.

The successful owners and managers of the future will increase the commitment to professional development

and training whenever and wherever possible throughout the hotel. The results will be better qualified

professionals in more departments,  providing better service while enjoying their careers.

3. Measuring cash flow.    Many people understand the concept, but not enough actively engage in measuring all the components.

ReVPAR obviously affects cash flow, and measuring trends via www.strglobal.com (formerly Smith Travel) or other sources helps anticipate revenues and expenses  Regular proactive interaction with the sales team and front office management will help project more accurate short and long-term forecasts..   Understanding cash flow and position helps long-term profit improvement decisions, as well as anticipating capital needs and the ROI needed to justify them.

Measuring cash flow also helps ownership and managers realistically assess the operational performance of their hotel.

Hotel controllers are often the chief financial officer of the hotel.  I have recapped the Strategies from last week’s article on  Hotel Controllers” and encourage you to go to the archives of this publication for the full column.

Those strategies include:

  • Take the lead on establishing and administering all financial systems and internal controls.
  • Create the guidelines and expectations for the preparation and updates of all operational budgets, forecasts, operating results, financial reports.
  • Identify the annual hotel’s capital plan and establish time lines and protocols for implementation.
  • Implement firm procedures for the preparation of operational statements returns in compliance with government regulations, company, franchise and ownership requirements.
  • Set up and administer all government reporting and tax filing activities
  • Formulate and manage local accounting policies that coordinate with ownership’s or brand systems and procedures.
  • Operate as if you were a financial consultant for your hotel(s).
  • Monitor compliance with hotel and accounting policies and procedures, legal requirements and contractual obligations .
  • Manage the accounting department and other areas as appropriate.
  • Supervise the installation and maintenance of accounting computer systems and equipment to secure optimum performance.
  • Maintain a fiduciary accountability to the company and management.
  • As a member of the hotel executive team, share the professional expectations provided to you from ownership and/or management clearly with all members of the staff.
  • Increase the commitment to training whenever and wherever possible throughout the hotel.

[1] Welch speech at the 50th anniversary annual meeting of the North Carolina Citizens for Business and Industry, Raleigh NC 3/18/92

[2]  “JACK: STRAIGHT FROM THE GUT”, Warner Business Books, 2001  Chapter 12 Remaking Crotonville to Remake GE

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Smiles from HospitalityEducators.com | or There are always reasons to celebrate something….and to have a special in the F&B Outlets

The late Andy Rooney had a knack of making listeners or readers smile when he brought to our attention a “tongue in cheek” observation about unusual events or every day activities.

We in the hospitality industry all know the major holidays and events to link special meals and promotions to, but there are literally hundreds of others.    I once hired Max Hitchins of Australia to lead a workshop on this topic and the ideas he shared has led me at different times to look for other, more unusual “events” or days to celebrate locally or in-house and at ZERO cost.  The staff is less bored and may become more energized and the guests appreciate the creativity.

Here are four quick ideas you can use over the next five days:

National Hugging Day

When: Always January 21st

What a great day! This is an opportunity to give and to receive. Give a hug, and you automatically receive one in return. Sure, someone might not hug back. But, how often does that happen!?!

Hugs are loving. Hugs are therapeutic. Hugs are caring. Hugs are celebratory.  Hugs make you feel good inside. Have you ever received a hug from someone who didn’t care? I didn’t think so. That’s proof positive that you’re loved and cared about.

Celebrate today by giving hugs to family, friends and loved ones. You’ll love the warm feeling you get.

Origin of National Hugging Day:

National Hugging Day was created in 1986 by Rev. Kevin Zaborney from Caro, Michigan. Strangely, this day is copyrighted. One would think that hugs should be given freely and without recourse. Regardless, we are thankful to the Reverend Zaborney for creating this day and would love to thank him with a big hug.

 National Pie Day

When : Always January 23rd

The American Pie Council created this day simply to celebrate the pie.

National Pie Day is a special day that is set aside to bake and cook all of your favorite pies. On this day, you are also encouraged to bake a few new pie recipes. And most importantly, it’s a day to eat pies!

A great way to celebrate National Pie Day is to bake some pies and give them away to friends, neighbors, and relatives. You never know, you may be starting a tradition of pie giving between your friends and family.

The American Pie Council sponsors the National Pie Championships. Some of the best pie makers in the world enter their pies.  Perhaps you will enter and win the “American Pie Council’s Best Pie in America” award.


Origin of National Pie Day:

National Pie Day was created by the American Pie Council. The American Pie Celebration began in 1986 to commemorate Crisco’s 75th anniversary of “serving foods to families everywhere.”

National Handwriting Day

When : Always January 23rd

National Handwriting Day is an opportunity to reintroduce yourself to a pen or pencil and a piece of paper. In this day of computers, more and more information, notes, and letters are sent back and forth via a keyboard and cyberspace.

According to the Writing Instrument Manufacturers Association (WIMA) website “The purpose of National Handwriting Day is to alert the public to the importance of handwriting. According to WIMA, National Handwriting Day is a chance for all of us to re-explore the purity and power of handwriting.”

Some of the available documentation we read, suggests concern by stationary, paper companies, and pen and pencil manufacturers that the electronic world will shrink demand for their products. But, indeed, statistics show that pen(or pencil) and paper are alive and well, with a growing demand.

Participate in National Handwriting Day by writing a note or letter to someone. Love letters are cool. Notes to people who are ill or incapacitated will be well received.


Origin of National Handwriting Day:

National Handwriting Day was established by the Writing Instrument Manufacturers Association  in 1977. Their motive is obvious…to promote the consumption of pens, pencils, and writing paper.

January 23rd was chosen because this is the birthday of John Hancock. John Hancock was the first person to sign the Declaration of Independence.

Beer Can Appreciation Day

When : Always January 24th

Now here’s a day that some of us can really get into!  Actually, the stuff is what is usually appropriated, especially when it icy cold on a hot day.

Beer Can Appreciation Day celebrates that great day in 1935 when beer was first sold in cans.

Okay, laugh if you will. But, believe me when I say that Beer Can Appreciation Day is a big and important day to many people.

A lot of people do not know that there’s a huge number of beer can collectors out there. Collectors meticulously open a beer can from the bottom, empty it (and drink the beer, of course), then wash and dry it. For beer can collectors, there is no shortage of types of beer, cans and bottles, and sizes. A beer can collector may have hundreds of cans and bottles.

News You Can Use: There’s a market for beer cans. If you come across an old can, do not throw it out. Rather, check out the prices in a collector’s catalog, or on Ebay.

Beer Can Appreciation Day provides us with the opportunity to enjoy and appreciate the many different kinds of beer cans. Enjoy today by starting, or adding to your beer can collection. As you empty the new cans, drink the contents. After all, you don’t want to be wasteful do you?

Important Note: Please drink responsibly. And, if you drink…….don’t drive.

__________________________________________________________________________

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.