The Most Important Words for the Workplace or “A short course in human relations”

Several years ago, a  famous athlete was being inducted to his sports’ hall of fame and in his remarks, he commented on the need and value for team work. He quoted the often used phrase “there is no I in team” but he added there is an I in “win”.

An online search for the author of the following short piece does not bring a definite answer – there are slight variations but the message is fundamentally the same:

6. The six most important words:      “I admit I make a mistake”

5. The 5 most important words:           “You did a good job”

4. The 4 most important words:          “What is your opinion?”

3. The 3 most important words:           “If you please”

2.  The 2 most important words:          “Thank you!”

  1.  The 1 most important word:           “WE”

The least most important word: “I”

This past week another sports team reached a new pinnacle.  The message in this link is not about sports but how the practice of Leadership and Team made a difference.       5 lessons Bill Belichick’s New England Patriots can teach you about leadership

Tom Peters in many of his writings states “Leaders don’t create followers, they create more leaders. “

What are you doing at your hotel today to Build Your Great Team?

All rights reserved by John J. Hogan and this column may be included in an upcoming book on hotel management. This article may not be reproduced without the expressed permission of the author.

About John J. Hogan

John J. Hogan   John J. Hogan, CHA CMHS CHE CHO is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder and Chief Learning Officer of HospitalityEducators.com, which was founded in 2010 as a solutions center for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.    Specific new services, workshops and keynote topics can be found at  johnjhogan.com  

He is currently working with his partner Kathleen Hogan and others on several new projects including the HOTELIERMASTERMIND series, an eBook series with Howard Feiertag on hotel sales, two new web sites and a fresh set of Keynote and Workshop programs, hospitality services and columns.


Certified Hotel Administrator (CHA), Certified Master Hotel Supplier (CMHS), Certified Hospitality Educator (CHE), Certified Hotel Owner (CHO)

Contact: John Hogan John.Hogan@HospitalityEducators.com  / 602-799-5375

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