Hotel staffs can have fun while training, too! A tip of the hat to Southwest Airlines, and insights from Hospitality

Some people tend to think of training  at times as dry, repetitive and unimaginative.  While positive messages do need reinforcement,  the well known culture of Southwest Airlines proves that one should not lose sight of enjoying their work.

In several of our blended learning training programs, we use You Tube shorts as reminders of what can be done with a fairly small budget.

The example below shows the Crowne Plaza Hotel at the airport in Providence RI sharing their appreciation of one of their biggest clients.  While the video does not show “training” in it’s traditional classroom setting, the enthusiasm and shared values of the entire staff is displayed in ways by literally dozens of people in all departments.

Thank you for the influence, Southwest, and well done, RI Crowne Plaza!


John J. Hogan   CHA CHMS CHE CHO

Hospitality Educators                 Hogan Hospitality



Kathleen Hogan Jan 2013 John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share,occupancy, operational efficiency and profitability.Dr. John Hogan CHA CHE CHMS CHO

The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses.   Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals.   While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.

John Hogan is also the principal of, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.

Contact information:  Kathleen Hogan  480-436-0283, John Hogan 602-799-5375 or


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