Some people tend to think of training at times as dry, repetitive and unimaginative. While positive messages do need reinforcement, the well known culture of Southwest Airlines proves that one should not lose sight of enjoying their work.
In several of our blended learning training programs, we use You Tube shorts as reminders of what can be done with a fairly small budget.
The example below shows the Crowne Plaza Hotel at the airport in Providence RI sharing their appreciation of one of their biggest clients. While the video does not show “training” in it’s traditional classroom setting, the enthusiasm and shared values of the entire staff is displayed in ways by literally dozens of people in all departments.
Thank you for the influence, Southwest, and well done, RI Crowne Plaza!
John J. Hogan CHA CHMS CHE CHO
Hospitality Educators Hogan Hospitality
John J. Hogan CHA CMHS CHE CHO and Kathleen Hogan MBA CHO are the co-founders of HospitalityEducators.com, which was created in 2010 to be a resource for hotel owners and professionals as they sought to improve market share,occupancy, operational efficiency and profitability.
The husband and wife team are transitioning the original membership site concept and evolving the business model today to a focused resource offering consulting, training, and individualized support to both hospitality and other service businesses. Services include keynote addresses workshops, online support, metrics measurement, marketing and customer service from a group of more than a dozen experienced professionals. While continuing to serve hospitality, the demand for these types of services is growing and can be personalized.
John Hogan is also the principal of HoganHospitality.com, which provides a range of expert professional services for hotel owners, including professional development for organizations, training, consulting and expert witness services.
Contact information: Kathleen Hogan 480-436-0283, John Hogan 602-799-5375 or email@example.com
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