Brian Broom, CHA, English Hotelier Extraordinaire
My first interaction with Brian came in the late 1970s after a massive hotel fire in Atlanta. The entire hotel of 400 suites and rooms, 30 conference rooms, two large ballrooms, two restaurants and what had been the number one disco in Atlanta were completely shut down. While the hotel staff and management received national recognition the following year for its well trained response to the fire, the experience was an eye-opening one for me as the resident manager in rebuilding the facility and the hotel’s reputation.
Based in New England, Brian worked with Dunfey Hotels and many other national companies . Brian was a master project manager with great vision and stamina. While it might seem simple enough to have had a generous insurance reimbursement, planning from scratch is not nearly as simple as that sounds. In a period before “ just in time delivery” options and computer simulations, Brian taught and delivered advance planning, intricate and coordinated deliveries and trade construction, with extensive content in quality checklists. The entire hotel was completely renovated and reopened less than six months after the devastating fire.
Over an eight month period, Brian shared design insights with the hotel ownership, management, staff and the insurance company that included his gift of conceptualization at a time far in advance of those shared today on Restaurant Impossible, Hotel Impossible and many other cable offerings.
Brian had a successful career as a consultant, management company owner, designer and entrepreneur. Brian and his spouse Sheila worked together on many renovations and projects over a 15 year period with me and others across the US.
The descriptor of the English Hotelier Extraordinaire is used and because Brian used his English perspectives to focus on delighting guests. He was known for using space creatively and efficiently, in operating hotels profitably and for fair business practices.
Time and circumstances intervened and we lost touch. It remains a regret to me that we did not reconnect, as he passed away in that time. I always found Brian’s standards to be of the highest quality, his integrity was front and center and I learned a great deal from this consummate professional.
Think back a moment on people who have impacted you and your career – it is worth the time for reflection.
Success in hotels and hospitality does not come by accident or chance.
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John.Hogan@HospitalityEducators.com or 602-799-5375
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|KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™ and Principles for Success.|
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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.
KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.