asks: WHAT’S THE PROBLEM™? with Inadequate Training Today

What’s The Problem™?

is a new section addressing specific problems that launched in spring 2011 on .    This feature  shares specific problems submitted by members and readers or identified from associates’ consulting.  The problem is stated in industry terms and includes at least one potential solution discussed.

Inadequate training can lead to dissatisfied guests, high staff turnover, lower profitability and lost market share.   This video from Joao Rocco, Director Service Culture for Starwood Hotels & Resorts EAME shares his insights on the 5 key habits of highly successful hotel brand trainers .

For more ideas and specifics, go to The Solution Is™ Addresses the Problem of Inadequate Training in today’s Hospitality Work Environment.

This is one of many videos and learning tools that can be found at

__________________________________________________ was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 700 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, is the number 1 website for independent hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Anniversary Pricing For a Limited Time in July 2011
Code RFS35

Use The Reader Feedback Special for a 25% discount to regular membership

Feel free to share an idea for a column at anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

  • John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

  • He is Co-Founder of a consortium ( of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

  • Individuals wishing to contribute materials may send them to Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

  • Dr. John Hogan, CHE CHA CMHS          United States – Phoenix, AZ

  • Phone: 602-799-5375 Email:


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