by Nancy Austin, Thomas J Peters
While I tend to focus on the hospitality industry in my weekly columns, I also believe that many business practices are transferable from one industry to another and I recalled reading about this topic of VALUES in a number of places the past 20 years.
One of the best books I ever read on the topic was A Passion for Excellence , the 1985 sequel to IN SEARCH OF EXCELLENCE by Bob Waterman and Tom Peters. This book offered example after example of what they called the Leadership Difference. In many ways, I feel that PASSION FOR EXCELLENCE is more interesting and essential than IN SEARCH OF EXCELLENCE because it shows that passionate leadership doing the right things creates the potential for a truly great cultural set of values.
While this is now a 20 year old reference, I used it again in a recent column titled “Understanding and Living Values” and had numerous responses from readers globally.
There are mixed sentiments on authors and speakers like Tom Peters, yet we have come to recognize that he has identified many positive and much needed trends and examples of success. Peters is truly passionate about customers, employees, and the need for everyone working in whatever ways it takes to produce great results.
This book’s sections lead from one to another, but they can also be stand-alone segments in:
- Common Sense (including MBWA)
- Leadership and of course
Feel free to share an idea for a column at firstname.lastname@example.org anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.
Consulting Expertise and Research Interest
- Sales Management and training
- Turn-around and revenue management
- Professional Development for the Organization and the Individual
- Customer Service
- Making Cultural Diversity Real
- Developing Academic Hospitality programs
- Medical Lodging Consulting
If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations
CONTACT Dr. John Hogan, CHE CHA CMHS United States – Phoenix,