What’s the Problem™? HospitalityEducators.com Looks at Guest Service from a Different Perspective

What’s the Problem™?          

Associates who do not care or do not know how to deliver inspired service

Many hospitality business associates today feel the contrasting challenges of providing genuine service while feeling pressured to work faster and harder. The Problem and the Solution become apparent in this short video called “The Simple Truth of Service.”

This video tackles the very real problem facing many hospitality associates and businesses today.

Providing “inspired service” that makes a difference can happen every day IF approached the right way.

Enjoy the message and learn ways for you to find ways to deliver that spirit of service
at your hotel or restaurant.
ACTION STEPS

  1. Use video training, such as the full version of “Johnny the Bagger” to get people thinking of their own position.
  2. Create small teams and hold discussions on ways that service can be personalized and inspired.
  3. Share those examples and stories with other departments.
  4. If you belong to a brand, share your success stories.  Share your successes with your hospitality association and/or convention and visitors’ bureaus.
  5. The successes will become contagious!

Remember, the example in the true story video demonstrates that anyone in any department has the ability to make a difference and inspire that spirit of service in their associates! The professionals at HospitalityEducators.com can help you and your business to tackle this and other problems!

WHAT’S THE PROBLEM™?   is a new section at www.HospitalityEducators.com addressing specific problems that launched in late March 2011.    This feature will share specific problems submitted by members and readers or identified from HospitalityEducators.com associates’ consulting.

The problem will be stated in industry terms and there will be at least one potential solution discussed.

WHAT’S THE PROBLEM™?  will be open to visitors and members.

More detailed options and responses will be in the MEMBERS ONLY section titled                 “The Solution Is™”

These areas will include input from a wide range of hospitality professionals from all portions of the industry.  If you would like to participate, please contact John.Hogan@hospitalityeducators.com

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

Dr. John Hogan working with attendees at a recent workshop

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Sales Management and training
  2. Turn-around and revenue management
  3. Professional Development for the Organization and the Individual
  4. Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT

Dr. John Hogan, CHE CHA CMHS     United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com/ Email: info@hoganhospitality.com

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