Recommended Reading from HospitalityEducators.com – Effective Listening: Your Key to Career Success

 Effective Listening: Your Key to Career Success  by Kevin J. Murphy

Your Key to Career Success

Effective Listening: Your Key to Career Success
A very different approach to searching for success – and one that can work

I have been looking at books that have been around for awhile, as a number of them have very solid information. This book by Kevin Murphy takes an unusual approach to career success and I like its’ simplicity.

The 18 chapters of the book are divided into 4 main sections:
1. An overview of what “listening” really is
2. Learning to listen
3. Listening needs in staff selection and training
4. The function and need for listening in effective management

The book contains a number of mini-quizzes that focus on select topics and they are excellent for creating self assessments. Finally, this short book includes a number of conclusions and teaching points that are also thought provoking, such as:

“What we hear is not always what is being communicated.”
“The better you listen, the more you learn how little you know.”
” We can’t – our excuse to stop thinking.”
“Too many meetings are a clear signal a company is in trouble.”

Recommended 
4.0 out of 5 stars

As always, feedback is welcome

Dr. John Hogan CHE CHA CMHS
HospitalityEducators
HoganHospitality

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today.

www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them to  Kathleen@HospitalityEducators.com. Special pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.

Consulting Expertise and Research Interest

  1. Sales Management and training
  2. Turn-around and revenue management
  3. Professional Development for the Organization and the Individual
  4. Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consulting

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

http://www.linkedin.com/in/drjohnhoganchache

CONTACT   Dr. John Hogan, CHE CHA CMHS     United States – Phoenix,

602-799-5375     www.hoganhospitality.com/ Email: info@hoganhospitality.com

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