7. Create and Use Incentives to Make Your Successful Staff
Enjoy Their Work More, while you reduce turnover
This resource began with definitions of the words “profits” and “profitability. ”
Those words and sentiments are not for hotel owners and managers alone. There are many incentive programs in the marketplace, dealing with everything from attendance to projects completed on time to sales to sharing savings on ideas submitted by staff.
The HospitalityEducators.com site has segments specifically dealing with this topic and offers a range of ideas on recognition and awards programs that aim to cover a wide range of your staff.
In addition to those ideas, include cross-training as a benefit that is of interest to many staff.
- Cross-training breaks the monotony of some jobs and can provide others the opportunity for potential promotion and/or additional compensation.
- It can help keep the number of full time equivalent (FTEs) lower, as people can assist each other when needed.
- Reducing turnover is a proven step to controlling manageable expenses.
- The cost of turnover is addressed in detail and the full list of tips is available @ HospitalityEducators.com
Feel free to share an idea for a column at firstname.lastname@example.org anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.
John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.