Tip #8 from HospitalityEducators.com – Making Your Hotel More Profitable
Part of A Baker’s Dozen of Strategies to Make Your Hotel More Profitable
A HospitalityEducators.com Resource Dr. John Hogan, CHE CHA MHS
#8 Always Remember the Value of Preventative Maintenance – Nurture In House Talent
There are many pieces of equipment in hotels, ranging from elevators to copiers, from fire safety equipment to ventilation systems, from kitchen preparation to laundry units, from property management systems to hot water heaters and distribution systems.
In my career, I have seen too many hotel owners and/or management groups mishandle the engineering and maintenance departments. As a consultant, I have seen many groups elect to save on a salary for this area and pay many times over for equipment that should have lasted many years longer IF there had been a plan for in-house and monitored preventative maintenance (PM).
I am not advocating total in-house care and PM. Safety items such as elevators and fire systems should be cared for by licensed and insurance approved vendors. Specialty equipments such as certain technology and communication hardware/software may require specialized service. Many other pieces of hotel equipment can be handled by in house talent IF they are properly trained, licensed if need be and monitored as the PM systems are established and maintained. Guest rooms require regular PM reviews, so minor problems do not evolve into major cost centers of guest complaints. F&B and laundry equipment are usually fundamental in service, but require scheduled
Lighting, refrigerators, floor treatment, pool areas, parking centers and many other guest access areas affect a hotel’s top line and when a piece of equipment goes down needlessly due to inattention, your bottom line is going to be affected in repair costs and lost revenue.
A trained and concerned engineer and support team can reduce the ongoing need to call external service companies for basic equipment repairs. An in-house and attentive engineer can frequently repair many basic problems, for the additional cost of only replacement parts.
The key to success here , though, is the plan for in-house talent and a regularly monitored preventative maintenance program.
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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. Individuals wishing to contribute materials may send them Kathleen@HospitalityEducators.com. Special introductory pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.