KEYS TO SUCCESS – Observations on SERVICE #11-25

Last month, I shared the first 10 of service quotes I often use in my columns and in many of my training presentations as well, in both the full programs and in breaks. I know they are effective, as I receive requests for copies from many participants following these sessions. The response was very positive and I am pleased to share the next group

I believe that each of us has truly GREAT and original ideas at different times in our lives. We are likewise inspired by others at times by reading their books or sometimes a simple quote. Please send me your favorite quotes on SERVICE and I’ll include them in a future column

Quotes that address the topic of SERVICE.

11. Service is like what Mom told you about piano lessons:

12. TEAM

13. Service is one big game show:
Always try for the BIG prize!

14. Optimism is positive thinking, lighted up.

15. “Minds are like parachutes.
They only function when they are open.”
Sir James Dewar

16. You will always get an idea
if you think and don’t panic.

17. It is not enough to do your best;
you must know what to do,
and THEN do your best.

18. Be the Cause of Wonderful Things

19. Passion

20. “I have not failed.
I’ve just found 10,000 ways that won’t work.”(on the light bulb)
Thomas Edison

21. “It’s kind of fun
to do the impossible.”
Walt Disney

22. When a customer walks
out of your place of business with a smile on their face –
THAT’s your product!

23. “Education is a progressive discovery of our own ignorance.”
Will Durant

24. “A Wise person will make more opportunities than seem to exist.”
Sir Francis Bacon

25. Service is measured by ACTIONS,
not by reputations.

More to follow …

Keys to Success Hospitality Tip of the Week:
Hotel Common Sense Philosophy #6
“Define and Deliver EXCELLENCE. Practice “win-win” philosophies with everyone. Always.”
Dr. John Hogan CHE CHA CMHS

Part of the Fifteen Timeless Philosophies in Hospitality
A 2011 Keynote Address and Workshop

KEYS TO SUCCESS is the umbrella title for my 2010 programs, hospitality services and columns. This year’s writings will focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles and HOSPITALITY CONVERSATIONS. My segments Lessons from the Field, Hotel Common Sense and Principles for Success will be featured at appropriate times in the year as well.

Feel free to share an idea for a column at anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of a consortium ( of successful corporate and academic professionals delivering focused and affordable counsel in solving specific challenges facing hospitality today. is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Consulting Expertise and Research Interest
1. Sales Management and training
2. Turn-around and revenue management
3. Professional Development for the Organization and the Individual
4. Customer Service
5. Making Cultural Diversity Real
6. Developing Academic Hospitality programs
7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.
Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

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