The Most Important Words for the Workplace or “A short course in human relations”

From a 2009 Column

A famous athlete was being inducted to his sports’ hall of fame earlier this year and in his remarks, he commented on the need and value for team work. He quoted the often used phrase “there is no I in team” but he added there is an I in “win”.

An online search for the author of the following short piece does not bring a definite answer – there are slight variations but the message is fundamentally the same:

The six most important words:
“I admit I make a mistake”

The 5 most important words:
“You did a good job”

The 4 most important words:
“What is your opinion?”

The 3 most important words:
“If you please”

The 2 most important words:
“Thank you!”

The 1 most important word:
“WE”

The least most important word:
“I”

Tom Peters in many of his writings states “Leaders don’t create followers, they create more leaders. “

What are you doing at your hotel today?

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