Thank you for the “Welcome Back!”

          Over the past several months, I focused much of my time and energy preparing a major training program for a national association and did not write many articles or blogs.  I appreciated the “welcome back” messages received from many readers on a column I posted recently on Observations on Hotel Safety and Security for Hospitality Brands and Hotel Management Companies.and  Questions I Wish You Would Ask Me with International Hotelier, Bill Hurley

I am also pleased to be resuming my regular writing and blogs on a range of topics affecting hotels, hospitality businesses and their continuing success.

These blogs and columns include a wide range of hospitality professionals from all portions of the industry.   Please contact me if you would like to participate in either a Questions I Wish You Would Ask Me™ or a HOSPITALITY CONVERSATIONS,

   Success does not come by accident or chance.

We can help.

     Dr. John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA), Certified Master Hotel Supplier (CMHS)

 John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 1600 resource pages and has become the #1 independent website for hotel owners and managers.  He is also the Principal of HoganHospitality.com, which offers hospitality consulting and hotel expert witness services.

 Contact us for assistance – John.Hogan@HospitalityEducators.com   602-799-5375   HoganHospitality.comjohn@hoganhospitality.com

KEYS TO SUCCESS is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

HospitalityEducators.com has become the #1 independent website for hotel owners and managers, with more than 1,600 resources available to members.

Read More Sign Me Up!   

               Join Now 

Reflections….on those who have impacted our lives | Brother Robert Michaud, formerly of Prevost High School, Fall River, Mass

Reflections….

People who made a difference in our lives and impacted our careers

There is one section of HoganHospitality.com that I have begun to  allow me the opportunity to “reflect” on some of those people who have positively impacted my career.  While these reflections will be of people that I have known, I encourage you to think back on the people who contributed to the person you are today.

 

“Our business life is not to get ahead of others,
but to get ahead of ourselves…
to break our own records, to outstrip our yesterdays by our today,
to do our work with more force than ever before.”

Stewart B Johnson

This is a reflection on a high school teacher who influenced me in ways I could not anticipate at the time.

_________________________________________________________

5. Brother Robert Michaud,

formerly of Prevost High School,  Fall River, Mass

We all are influenced by teachers at some point in our life.  Brother Robert was on the faculty of an all male Christian high school in southeastern Massachusetts when I attended.  My recollections was that this man, while always cordial, was not particularly outgoing and did not interact with many students outside of the classroom. An important fact for me is that I do know that I find his influence remains with me to this day.  As an English instructor, he insisted on sharing writing styles, challenging ideas, thought processing and exposure to many authors, poets and writers of many nationalities and generations.   I still recall the frustration of a high school junior rewriting an essay or term paper because this instructor insisted that I was capable of better and more.  While the frustrations were real,  the resulting better work was also real.

There were other faculty members who influenced and/or inspired me over the years, particularly at the university level, but this one professional who demanded clarity, focus and substance in writing left an indelible sense of appreciation to me in my work as an educator, author, speaker, and hotelier.

I hope and believe that I said “thank you” formally to Brother Robert after I left high school, and I do know that he was an informal mentor to many of my classmates in the areas of writing and communication.  The high school merged years ago with another following a devastating fire that was a total loss and Brother Robert has long since retired.  I will always appreciate his insistence on quality and his tenacity to drive each of us to just a bit more than we thought we were capable of.

Earlier Reflections

4. Roy Dunfey – Dunfey Hotels
3.  Natividad Cruz – Sheraton Boston 
2.   Louise Avery – Ahead of Her Time – Avery Vermont Inns 
1. “Al Wrisley, PhD, Professor in Hotel, Restaurant and Travel Administration at the University of Massachusetts,

_____________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

 

Six Important Needs and Wants in Hospitality|Insights from HospitalityEducators.com

Needs and Wants in Hospitality

One:  Increased Cooperation between Franchisors and Franchisees. 

The franchise model has been proven to be a successful vehicle for hundreds of thousands of businesses in many industries globally.  There are obvious areas of potential differences of interpretation in the franchise agreement, yet the concept of cooperation makes so much more sense than has been the mis- directed sense taken by some organizations.  The consolidation of Brands by a relatively small number of international companies has led to intensified friction in certain markets and types of hotels.  There should be enough market difference for franchisors to provide the distinction which would reduce many of the frustrations for all parties.  Consumers also are confused because there are so many products offered by the same franchisors that appear to have little distinction.  We include this in our consulting and training, as well as having written on this in the past (Getting the Most out of your hotel franchise investment)

Two:  Amplified Support of Hospitality Associations

A generation ago, many hospitality associations served as primarily professional centers of information and socializing.  Today they have become centers of education, political lobbying, networking, consumer marketing and provide other needed services for Hotels, Restaurants,  clubs, spas and other hospitality businesses.

Three: Better Attentiveness to the Need for Political savvy. 

This does not mean just following the crowd or lobbying only for special interests, but rather a sincere collaborative effort with government.  Regardless of political affiliation or party, government needs to work with the business community leaders to effectively make progress.  Business is used to be working towards specific measurable results, while too many politicians seem to work on getting re-elected.  Genuine collaboration may mean serving on community councils or commissions, which also means the opportunity to have open and ongoing input in the process.  For those of us who have served on some of those commissions, we have been able to influence through logic and sincere dialogue.

Four:  Appropriate renovations aimed at consumer satisfaction and a targeted ROI.

Brands need to grow, and consistency and product differentiation is important for the identity of those brands.  At the same time, if brands insist on certain renovations that are clearly designed to strengthen the brand identity as contrasted with long-term owner profitability and success, the conflicts identified in #1 are created.  Consumers are the ones who eventually paying for these renovations and improvements; if they are misdirected, those hotels and brands can go the way of many airline companies and hospitality brands that have been involved in on unsuccessful bankruptcies the last 25 years.

 Five:  Practical Strategic Planning

Peter Drucker introduced the term management by objectives more than 50 years ago.  With his approach to strategic planning, options were identified, considered, discussed and executed.  Using the SWOT analysis (strengths, weaknesses, opportunities, and threats), hoteliers can actively deal with OTAs, revenue management, asset protection, staff development, competitive marketplaces, and proper market positioning.   Dealing with these and other issues cannot happen by themselves and will require senior management commitment and support.  In my 35+ year career as a hotelier, educator and consultant, I have seen repeated successes of those who take the time to follow this process.  We write on it often, share approaches on our site and know it works.

Six:  Augmented Training

One cannot “train hospitality”, just as one cannot specifically “teach attitude.”  One can influence personalized service.  This personalized training is not globally the same cannot only offered in the generic programs promoted by some brands and management groups. It must be one that is felt, developed and shared by key owners and managers.  We all know that favorite restaurant or inn where we are always made to feel welcome.   How do you suppose that happens?

_______________________________________________________________________

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Smiles from HospitalityEducators.com | or There are always reasons to celebrate something….and to have a special in the F&B Outlets

The late Andy Rooney had a knack of making listeners or readers smile when he brought to our attention a “tongue in cheek” observation about unusual events or every day activities.

We in the hospitality industry all know the major holidays and events to link special meals and promotions to, but there are literally hundreds of others.    I once hired Max Hitchins of Australia to lead a workshop on this topic and the ideas he shared has led me at different times to look for other, more unusual “events” or days to celebrate locally or in-house and at ZERO cost.  The staff is less bored and may become more energized and the guests appreciate the creativity.

Here are four quick ideas you can use over the next five days:

National Hugging Day

When: Always January 21st

What a great day! This is an opportunity to give and to receive. Give a hug, and you automatically receive one in return. Sure, someone might not hug back. But, how often does that happen!?!

Hugs are loving. Hugs are therapeutic. Hugs are caring. Hugs are celebratory.  Hugs make you feel good inside. Have you ever received a hug from someone who didn’t care? I didn’t think so. That’s proof positive that you’re loved and cared about.

Celebrate today by giving hugs to family, friends and loved ones. You’ll love the warm feeling you get.

Origin of National Hugging Day:

National Hugging Day was created in 1986 by Rev. Kevin Zaborney from Caro, Michigan. Strangely, this day is copyrighted. One would think that hugs should be given freely and without recourse. Regardless, we are thankful to the Reverend Zaborney for creating this day and would love to thank him with a big hug.

 National Pie Day

When : Always January 23rd

The American Pie Council created this day simply to celebrate the pie.

National Pie Day is a special day that is set aside to bake and cook all of your favorite pies. On this day, you are also encouraged to bake a few new pie recipes. And most importantly, it’s a day to eat pies!

A great way to celebrate National Pie Day is to bake some pies and give them away to friends, neighbors, and relatives. You never know, you may be starting a tradition of pie giving between your friends and family.

The American Pie Council sponsors the National Pie Championships. Some of the best pie makers in the world enter their pies.  Perhaps you will enter and win the “American Pie Council’s Best Pie in America” award.


Origin of National Pie Day:

National Pie Day was created by the American Pie Council. The American Pie Celebration began in 1986 to commemorate Crisco’s 75th anniversary of “serving foods to families everywhere.”

National Handwriting Day

When : Always January 23rd

National Handwriting Day is an opportunity to reintroduce yourself to a pen or pencil and a piece of paper. In this day of computers, more and more information, notes, and letters are sent back and forth via a keyboard and cyberspace.

According to the Writing Instrument Manufacturers Association (WIMA) website “The purpose of National Handwriting Day is to alert the public to the importance of handwriting. According to WIMA, National Handwriting Day is a chance for all of us to re-explore the purity and power of handwriting.”

Some of the available documentation we read, suggests concern by stationary, paper companies, and pen and pencil manufacturers that the electronic world will shrink demand for their products. But, indeed, statistics show that pen(or pencil) and paper are alive and well, with a growing demand.

Participate in National Handwriting Day by writing a note or letter to someone. Love letters are cool. Notes to people who are ill or incapacitated will be well received.


Origin of National Handwriting Day:

National Handwriting Day was established by the Writing Instrument Manufacturers Association  in 1977. Their motive is obvious…to promote the consumption of pens, pencils, and writing paper.

January 23rd was chosen because this is the birthday of John Hancock. John Hancock was the first person to sign the Declaration of Independence.

Beer Can Appreciation Day

When : Always January 24th

Now here’s a day that some of us can really get into!  Actually, the stuff is what is usually appropriated, especially when it icy cold on a hot day.

Beer Can Appreciation Day celebrates that great day in 1935 when beer was first sold in cans.

Okay, laugh if you will. But, believe me when I say that Beer Can Appreciation Day is a big and important day to many people.

A lot of people do not know that there’s a huge number of beer can collectors out there. Collectors meticulously open a beer can from the bottom, empty it (and drink the beer, of course), then wash and dry it. For beer can collectors, there is no shortage of types of beer, cans and bottles, and sizes. A beer can collector may have hundreds of cans and bottles.

News You Can Use: There’s a market for beer cans. If you come across an old can, do not throw it out. Rather, check out the prices in a collector’s catalog, or on Ebay.

Beer Can Appreciation Day provides us with the opportunity to enjoy and appreciate the many different kinds of beer cans. Enjoy today by starting, or adding to your beer can collection. As you empty the new cans, drink the contents. After all, you don’t want to be wasteful do you?

Important Note: Please drink responsibly. And, if you drink…….don’t drive.

__________________________________________________________________________

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com asks ” Is Hospitality Still a Place for Entrepreneurs?” Possible Answers from one of the world’s best known successes below

HospitalityEducators.com asks  

“Is Hospitality Still a Place for Entrepreneurs?”

Sir Richard Branson’s Advice for Entrepreneurs

Since Branson founded Virgin 40 years ago, the company has grown from a small record outlet to a global powerhouse, with interests in many diverse industries including travel and hospitality. 

This is one of hundreds of resources available @ HospitalityEducators.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

VH35Iz9veM0]

HospitalityEducators.com discussesThe Changing Landscape in Global Hospitality Education and Training with Dr. Marc Clark, CHA CHO CHE

 HOSPITALITY CONVERSATIONS

with Dr. Marc Clark, CHA CHO CHE  By Dr. John Hogan CHE CHA MHS

 The Changing Landscape in Global Hospitality Education and Training

The economic forecasts remain mixed, but the overall message shared in many publications, news stories and online services implies a more optimistic outlook in hospitality and the hotel industry in the foreseeable future. This positive upswing will mean the need for both additional staff and increased training in evolving markets.

In this series of “HOW TO” columns titled HOSPITALITY CONVERSATIONS, I chose a topic that is of universal interest to all hotel managers, human resource professionals and associates themselves :

How To Provide Training and Professional Development that positively hits the target of engaging staff in meaningful programs while providing measurable results.

For this topic, I contacted a well-known professional in the industry, Dr. Marc Clark, CHA CHO CHE of Kentucky. Clark is a hospitality veteran of more than three decades, with a strong reputation as a corporate educator. In his career, he has conducted over 3,400 domestic and international seminars in such locations as Mexico, Canada, Panama, Thailand, Taiwan, India, Switzerland, Spain, Africa, Puerto Rico and the Caribbean.

We are all aware of the dramatic changes in both our customers and staff, as the global shift in travel and employment opportunities continues to evolve. With that in mind, I asked the following questions about adult learners:

QUESTION 1: What different teaching styles and practices might you use today when you are lecturing in India compared with Switzerland ?

  •  My teaching/educating style and practices today are similar, whether I am presenting to a group of hospitality students in Anand-Gujarat, India or an assembly of university faculty members in Leysin, Switzerland. Success with these groups evolves from the adult learning conditions that are set into practice to aid in the learning process.
  •  I support open discussion.
  •  I believe that participants in any educational gathering should be allowed to intellectually challenge, discuss and question ideas, methods, and issues that have been brought forward. Such dialogue takes learning beyond the basic level of retention of information and brings participants into higher levels of thought. It is statistically proven that the greater an individual’s involvement is during the learning process, the better their understanding, retention and transfer of information occurs.
  • Understanding how people learn is also critical to the learning process.

People learn in different ways. There are visual learners who learn by seeing, auditory learners who learn by hearing and tactile-kinesthetic learners who learn by doing.

Taking time to research facts about a group that I will be spending time with aids me in selecting the proper method or methods and support media that will be used in presenting content.

I do believe that the learning experience should be up-beat, informative, engaging, relevant and connected to real issues. There must be practical issues in which the learning can be applied.

Teaching and learning is a two way street, that when traveled should be fun no matter what direction you are moving.

QUESTION 2: You have been the team leader for training programs at such diverse organizations as Ponderosa Steakhouses and Opryland Hotel. How are adult learners different from the students of 20 years ago?

  1.  First is the realization that the world has radically changed. Technology has seen to that, as has the social scene. Attitudinal differences between generations are somewhat startling. It is no longer possible to think workers have the same approach to living, working or learning as those who came before them.
  2. The adult learner today is becoming more tech-savvy simply because it has become a survival technique. Individuals are in some way, shape or form connected 24/7 via a mobile device or a PC. Social media tools such as wikis, blogs, and social networks provide immeasurable opportunities to connect and expand their horizons.
  3. I believe that today’s learners differ from the traditional learner of two decades ago in the following ways:

• They are inundated by massive amounts of information coming in from many sources.

• They parallel process and are skilled multi-taskers.

• Attention spans are shorter so learners prefer bite-size chunks of content to deal with and process.

• They seek relevant information that can be applied immediately (prefer to learn “just-in-the- nick-of-time)

• Collaborating, sharing and exchanging ideas with others are important. Creates a sense of community.

• Enjoy learning through fun (games, simulations, interactive activities).

• These form an environment of discovery.

——————————————————————————————–

“The least of learning is done in the classroom.” Thomas Merton,[1] (1915-1968)

[1] 20th century American writer, who was a poet, social activist and student of comparative religion. A monk of the Abbey of Gethsemani in Kentucky, he wrote more than 70 books and scores of essays and reviews. He was was also featured in National Review’s list of the 100 best non-fiction books of the century

_________________________________________________________________________________________________________

Dr. Clark , CHA  CHO  CHE (smartbizzonline.com)  is the author of SMART MANAGEMENT and The Manager’s Toolkit: 61 Building Blocks for Success and he serves as a Senior Advisor for GATE Hospitality University in Katmandu, Nepal. The American Hotel & Lodging Association presented Dr. Clark with its prestigious Lamp of Knowledge Award, identifying him as an outstanding national educator and the Asian American Hotel Owners Association awarded Dr. Clark the Certified Hotel Owners (CHO) designation.

  • He has published over 300 managerial articles on such topics as human resources, organizational development, training & education, soft skills development, sales & marketing, hotel operations, and customer service.
  • He was the first recipient of the National Career Achievement in Human Resources Training Award, and received the Distinguished Public Service Award from the State of Tennessee for contributions to the area of hospitality/service training. He holds the designations of Certified Hotel Administrator (CHA), Certified Human Resources Executive (CHRE) and Certified Hospitality Educator (CHE) from the American Hotel & Lodging Association.
  • Dr. Clark is a Founding Associate of HospitalityEducators.com,  a consortium of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. Services are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

__________________________________________________________________________________________________________

 Keys to Success Hospitality Tip of the Week: Focus on Hotel Service

Cross-train at least one person in another department next week. This will communicate your commitment to the development of the individual, who will appreciate the recognition. It will also help at least two departments in staffing and quality delivery. This is essential in these times of tight budgets and high customer expectations.

KEYS TO SUCCESS is the umbrella title for my programs, hospitality services and columns. This year’s writings focus on a wide variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, and a number of HOSPITALITY CONVERSATIONS.

Feel free to share an idea for a column at info@hoganhospitality.com anytime or contact me regarding consulting, customized workshops, speaking engagements ………….

And remember – we all need a regular dose of common sense.

Autographed copies of LESSONS FROM THE FIELD – a COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES are available from THE ROOMS CHRONICLE http://www.roomschronicle.com, and other industry sources.

All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

Consulting Expertise and Research Interest

  1.  Professional Development for the Organization and the Individual
  2. Sales Management and training
  3. Turn-around and revenue management
  4.  Customer Service
  5. Making Cultural Diversity Real
  6. Developing Academic Hospitality programs
  7. Medical Lodging Consultants

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HoganHospitality.com

Your Hospitality Resource for Hotel Owners, Innkeepers, Managers and Associations

 

A surprising selection (to some) of the Best Hotel In the World and Observations from HospitalityEducators.com

 Observations from    HospitalityEducators.com on the          “Best Hotel in the World”

We all have preconceived notions of the word “best”.  When defining the “best hotel in the world”, that definition will likely have different connotations for most of us.

Does the “best” have to be part of a brand? Does it need to be in a major city?

Must it have all of the latest in high tech amenities, or does high touch play more of a role?

In these days of instant communication of information, traveler reviews, 3rd party quality assessments and more, identifying the “best” may be a challenge.  Or perhaps not.

 Image: Singita Game Reserves

Travel + Leisure just declared Singita Grumeti Reserves in Tanzania’s Serengeti National Park to be the best hotel in the world.

It received a score of 98.44 out of 100 on a list based on reader surveys.
The hotel, which is made up of two lodges and a tent camp, offers unparalleled luxury in the thick of the wild.

It is located on the migratory route traversed annually by more than a million wildebeest, providing guests with incredible photo opportunities from their bedroom windows.
Despite its remote location, Singita’s guests are treated to five-star service and accommodations.

Rooms in the tents and villas start at around $1,095(54000RS) per person per night; rates include daily game drives, food, and drink.

The top 25 hotels in the world are listed at the end of the article  following the photos – enjoy either below or at

Travel & Leisure Best Hotels in the World

 

  • Luxury suite at Singita Ebony Lodge
  • Private plunge pool at one of the Singita Ebony Lodge suites
  • Main lounge at Singita Ebony Lodge
  • Lower deck at Singita Ebony Lodge
  • Aerial view of Singita Ebony Lodge and the Sand River
  • Exterior of a luxury suite at Singita Boulders Lodge
  • Boulder in our wine cellar which gave Singita Boulders Lodge its name
  • Private bathroom overlooking the Sand River at Singita Boulders Lodge
  • Main lounge at Singita Boulders Lodge
  • Luxury suite at Singita Boulders Lodge
  • Twilight dinner at Singita Boulders Lodge pool
  • Verandah at dusk at Singita Castleton Camp
  • Bedroom at Singita Castleton Camp
  • Bush breakfast at Singita Castleton Camp
  • Verandah at Singita Castleton Camp
  • Luxury suite at Singita Boulders Lodge

Helping Hotel Owners and Hotels Succeed!

HospitalityEducators.com is a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

Sign Me Up!

With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 website for both brand affiliated and independent hotel owners and managers.

  This site can help you solve your problems now!

Special Limited Offer
Try our membership FREE for 24 hours
Use Code TRIAL24

◊◊◊◊◊◊

Join Now Bonuses

  1. Bonus #1 Free Autographed Book with Membership – A Common Sense Approach to Effective Hotel Sales
  2. Join Now Bonus #2 for joining: e Book Strategies for Sales & Marketing
  3. Join Now Bonus #3 One-on-One Q & A with Dr. John Hogan. CEO and Co-Founder of HospitalityEducators.com

 

Top 100 Hotels

Rank ’10 Name Score
1 - Singita Grumeti Reserves (Sasakwa Lodge, Sabora Tented Camp, Faru Faru Lodge), Serengeti National Park, Tanzania 98.44
2 - Singita Sabi Sand (Ebony Lodge, Boulders Lodge, Castleton Camp), Sabi Sand Wildtuin, South Africa 97.95
3 - Royal Malewane, Kruger Area, South Africa 97.88
4 - ol Donyo Lodge, Kenya Game Parks 97.71 Debut
5 - Oberoi Udaivilas, Udaipur, India 97.70
6 - Triple Creek Ranch, Darby, Montana 97.10
7 - Mandarin Oriental Dhara Dhevi, Chiang Mai, Thailand 97.00
8 - Oberoi Rajvilas, Jaipur, India 96.92
9 - Kirawira Luxury Tented Camp, Serengeti National Park, Tanzania 96.71
10 - Serengeti Migration Camp, Serengeti National Park, Tanzania 96.50
11 - The Lodge at Kauri Cliffs, North Island, New Zealand 96.25
12 - Fairmont Mount Kenya Safari Club, Nanyuki, Kenya 95.64
13 - Posada de Mike Rapu, Explora Rapa Nui, Easter Island 95.47 Debut
14 - Oberoi Amarvilas, Agra, India 95.33
15 - Nisbet Plantation Beach Club, Nevis 95.24
16 - La Résidence Phou Vao, Luang Prabang, Laos 95.20
16 - Four Seasons Resort, Carmelo, Uruguay 95.20 $
18 - Ngorongoro Crater Lodge, Tanzania 95.14
19 - Palacio Duhau, Park Hyatt, Buenos Aires 94.97
20 - Mombo Camp and Little Mombo Camp, Okavango Delta, Botswana 94.82
21 - Hotel Caruso, Ravello, Italy 94.75
22 - Little Palm Island Resort & Spa, Little Torch Key, Florida 94.56
23 - Mandarin Oriental, Bangkok 94.49
24 - Stafford London by Kempinski , London 94.40
24 - Blackberry Farm, Walland, Tennessee 94.40

HospitalityEducators.com recommends an Excellent Resource for Corporate & Professional Trainers

They Snooze, You Lose: The Educator's Guide to Successful Presentations
They Snooze, You Lose: The Educator’s Guide to Successful Presentations
by Lynell Burmark
5.0 out of 5 stars Two Audiences for this Well Written Resource
An Excellent Resource Corporate and Professional trainers may not have to deal with the dozing crowd as often as some classroom environments, but they face the real challenges of both motivating and training individuals of multiple generations in the same groups.

In my career as both an academic (college) and a corporate educator, I have delivered literally thousands of classes and seminars and attended many more. In both the ones I attended or presented, I have always learned “just one more thing” about interacting with attendees with each session.

Lynell Burmark has an interesting and extensive background as primarily an educator has exposed her to many different kinds of students. I find that her overall approaches in this text are well-crafted, with adequate but not too much useless details and trivia.

I believe this book has two potential audiences:
1. Traditional teachers who are trying to avoid the ” snooze” syndrome the title implies. This book offers insights not likely to be picked up at an annual teacher development day.
2. Corporate and Professional trainers and presenters who may not have to deal with the dozing crowd as often, but face the real challenges of both motivating and training individuals of multiple generations in the same groups.

I find this book positions itself with certain positive resources:
1. The 12 chapters flow well and are easy to follow
2. The messages address both the technological and the human side of presentations
3. There are basic training activities in each chapter that will have value by degrees to different people
4. A cautionary message on the dangers of what has been called “Death by PowerPoint”
5. Blending music, stories and images
6. A recap of ten “should-dos”
7. A interactive DVD that includes royalty free musics , bonus sideshows and a general chapter review

We have all heard exceptional and dreadful speakers. While some of this message is basic, the strengths substantially outweigh the limitations!

This is one of the hundreds of resources available to members at www.HospitalityEducators.com

John Hogan
HoganHospitality
HospitalityEducators

The hotel and hospitality industries traditionally face high levels of staff turnover and do little to combat the huge cost in recruitment/training dollars, in guest satisfaction and in profitability.  This Harvard Business School interview shares the five steps necessary to excel at work

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Recommended Reading from HospitalityEducators.com| High Impact Hospitality

by Chase L. LeBlanc

4.9 out of 5 stars

CEO @HospitalityEducators.com, Speaker/Consultant@HoganHospitality, Expert Witness,Columnist @Global Publications
Recommended

High Impact Hospitality – 5 Stars~

Chase LeBlanc has delivered an excellent message for managers at various levels in his book that is packed with excellent background materials and facts for those in the hospitality field.

I intend to include it my RECOMMENDED READING on my hospitality sites and in my supervisory seminars.

In this relatively short book (140+ pages), there are 19 easy-to-follow chapters that address a range of major areas that impact the potential of success for hospitality managers, with an emphasis on restaurant and food and beverage operations.

  • Chapter one offers a fresh perspective as LeBlanc introduces the concept of the word “leadager”, which is a combination of leader and manager. The author asks solid questions if one can be a competent manager without being a leader and vice versa. He stresses that it takes a certain type of manager to apply themselves to be a great leader.
  • Chapter two stresses the need for the individual in their managerial journey to increase their own knowledge and value, which will help increase the potential for self promotion and advancement. He offers seven specific capabilities that are worth noting.
  • Chapter five offers excellent insights on the practice of values and the value of practice. It provides logical and correct lessons for first time assistant managers.
  • Chapter six introduces what the author calls “the Magic Ls” in the purpose of purpose. (Hint-labor, laugh, learn, lift, light and love are all defined in excellent and measurable ways)
  • Chapter seven provides managers with insights on balancing and addressing both the routine and the unexpected in the volume activity of hospitality management.
  •  Chapter eight stresses the values of systems and knowing how to teach it to others.
  • Chapter nine details five Critical Areas of Concern in hospitality operations, especially in food and beverage operations.
  •  Chapters eleven and twelve cover the universal appreciation, frustration and satisfaction that can be found when one becomes the real manager or Leadager of a successful operation.
  •  Chapter thirteen has a series of excellent mock checklists that have an excellent range of ideas and suggestions of things that could and/or should be addressed.
  • Chapter 15 discusses OWNERSHIP: the start-up, the fear, the excitement, the reality!
  • Chapter eighteen is an excellent way to sum the messages of this book: 95 Things to Know and Learn Before You Need em! There are also lists of additional suggested reading.

This book is an excellent resource and contains many practical ideas for managers on how to improve the guest experience, their staffing employment and the profitability of their restaurant or hospitality business. I find it contains messages of value for both newcomers and seasoned managers.

Dr. John Hogan CHA CHE CMHS
HospitalityEducators.com
HoganHospitality.com

 


————————————————————————-

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

An ethical sales question for your consideration from HospitalityEducators.com

Think Tank Question

We provide questions on our site and our workshops to stimulate discussion about the way we do business. There is not necessarily only one “correct” answer – the reason for this question is to promote an awareness of how we might all improve our operations.

An ethical sales question for your consideration

Today’s Hospitality and Hotel Sales team has to face many situations and challenges each day.  They need to work with many stakeholders and yet fulfill their commitment to their employers.

Below is  hypothetical question for your consideration:

 Topic:   Over-booking situations

  • You are the general manager of a 141 room, mid-sized hotel, with banquet space.
  • You currently have 82 blocked or reserved rooms in an expected high demand period.
  • You receive a call from the local convention bureau asking if you can take a last minute group from another city for 55 rooms.  It is a rooming list, the group will be prepaid and have two catered meals at your hotel. This booking will likely oversell you and you risk upsetting a small repeat client whom has 40 of the 75 rooms already taken.  The existing group is well within their cut-off period and anticipates they should pick up all or most of their 75 rooms.  The new group overlaps two of the already booked group’s stay but has one complete day with no overlap.
  • Another factor is that your personal bonus will likely be assured with this new booking, because your bonus is based on revenues only.
  1. What do you do?
  2. Would your answer be any different if the call was from someone other than the CVB? What if the call came from your brand’s sales office?
  3. What options are there?
  4. If you were the hotel sales manager and not the general manager, would you approach the situation the same or differently? Would you handle it yourself or get the general manager’s input?
  5. Is this an ethical or a business decision? Why do you feel that way?

I have used this particular exercise in sales orientation and training classes and I recommend it as an interactive, small group activity. Add other elements and watch how people think, anticipate and react.

Your comments about the Think Tank question, this column, training, hospitality education or operations are always welcome.  John.Hogan@HospitalityEducators.com

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 800 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,


   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.

He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.