Reflections: People Who Made a Difference: Brian Broom, CHA English Hotelier Extraordinaire

Reflections

Brian Broom, CHA, English Hotelier Extraordinaire

My first interaction with Brian came in the late 1970s after a massive hotel fire in Atlanta.  The entire hotel of 400 suites and rooms, 30 conference rooms, two large ballrooms, two restaurants and what had been the number one disco in Atlanta were completely shut down.  While the hotel staff and management received national recognition the following year for its well trained response to the fire, the experience was an eye-opening one for me as the resident manager in rebuilding the facility and the hotel’s reputation.

Based in New England, Brian worked with Dunfey Hotels and many other national companies . Brian was a master project manager with great vision and stamina.  While it might seem simple enough to have had a generous insurance reimbursement, planning from scratch is not nearly as simple as that sounds.  In a period before “ just in time delivery” options and computer simulations, Brian taught and delivered advance planning, intricate and coordinated deliveries and trade construction, with extensive content in quality checklists.  The entire hotel was completely renovated and reopened less than six months after the devastating fire.

Over an eight month period,  Brian shared design insights with the hotel ownership, management, staff  and the insurance company that included his gift of conceptualization at a time far in advance of those shared today on Restaurant Impossible, Hotel Impossible and many other cable offerings.

Brian had a successful career as a consultant, management company owner, designer and entrepreneur.  Brian and his spouse Sheila worked together on many renovations and  projects over a 15 year period with me and others across the US.

The descriptor of the English Hotelier Extraordinaire is used and because Brian used his English perspectives to focus on delighting guests. He was known for using space creatively and efficiently, in operating hotels profitably and for fair business practices.

Time and circumstances intervened and we lost touch. It remains a regret to me that we did not reconnect, as he passed away in that time.   I always found Brian’s standards to be of the highest quality,  his integrity was front and center and I learned a great deal from this consummate professional.

Think back a moment on people who have impacted you and your career – it is worth the time for reflection.

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

  ™

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 2,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com, which offers hotel expert witness services and hospitality consulting.

Contact us for assistance – John.Hogan@HospitalityEducators.com 602-799-5375 HoganHospitality.com : john@hoganhospitality.com

KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

Insights from HospitalityEducators.com: What does your staff manual say about guest/customer service?

Interesting perspectives on Customer Service

Nordstrom’s Old Employee Handbook Had Only 75 Words

For many years, Nordstrom’s employee handbook consisted of a single 5″×8″ card that had only 75 words on it:

“Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1:

Use best judgment in all situations.

There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.”

Note

During this time, Nordstrom had the highest sales per square foot performance in the retail industry –

by almost double.

_________________________________________________________________

Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Two more reasons to smile = Compliment Day and Opposite Day

There was so much positive feedback on last week’s smiles from HospitalityEducators.com that we decided to add two more today.

 Compliment Day

When : Always January 24th

How nice of you to visit our site today. I can see by your choice of websites, that you are an intelligent person. You are a kind and inquisitive person. I love the way you……

Yes, its Compliment Day. Today is a great opportunity to say something positive about the people you come into contact with. Everyone has good attributes. …that’s right……. everyone.

• Its a cinch to find compliments for family and loved ones, even for your Mother-in-Law. (Tip: She’s probably a good cook.)
• Friends are friends because you see something good about them. Here’s an easy compliment to a friend: “Wow, you’re very intelligent…you choose your friends wisely”.
• It’s more challenging to compliment your boss, or people you don’t like. Take up the challenge, and find a compliment for them today, too.

Remember: Mama said  ”If you don’t have anything nice to say, don’t say anything”. After a long search for something good, if you just can’t find a compliment for them, then silence is golden.

Compliment Day is celebrated by offering sincere compliments to people you know. It is important that you are sincere. People will see right through insincerity, and you will do more harm than good.

How many compliments should you give out today? The common suggestion is five compliments. Yes, they should be to five different people.

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Origin of Compliment Day:

This day was created in 1998 by Kathy Chamberlin, of Hopkinton, NH. and Debby Hoffman, of Concord, NH.

Opposite Day

When : Always January 24th

Opposite Day is a topsy, turvy day when everything you say, do, see, and hear are the opposite. If you say go left, you mean go right. If you say look up, it means look down. If you see your left foot…is it really your right?

Yesiree, Bob. Opposite Day can be a whole lot of fun. It can also be very, very confusing. This special day is celebrated primarily among school children. Sponge Bob Square Pants even got into the act, with an episode containing the whimsical nature of this day.

Thought for the Day: Opposites attract.

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Origin of Opposite Day:

We have yet to discover who created this day, or the original date of creation. In true “Opposite Day” spirit, you have to look for someone who says “I didn’t create this day”, and go from there.

References to Opposite Day date back to around 2000. However, we found some casual reference to President Calvin Coolidge in the 1920′s. Is it possible that a president said one thing and meant another?

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Amplified Support of Hospitality Associations: #2 of 13 Important Changes We Need and Want in 2012 – from HospitalityEducators.com

This is a continuing series from a non-traditional commissioned year-end column that was not a prediction of trends nor a list of New Year’s resolutions.  I felt honored to have been asked by the editor of one of the world’s best known online publications to consider and share my thoughts on what we want to see more in the  new year.

The list includes what we want and need in 2012, which is reflected in the title that asks
“if hospitality is still an industry that motivates entrepreneurs.”

#2:  Amplified Support of Hospitality Associations

A generation ago, many hospitality associations served as primarily professional centers of information and socializing.

Today they have become centers of activity and provide other needed services for Hotels, Restaurants,  clubs, spas and other hospitality businesses.

Some of those services include

1. education – the need for ongoing continuing education has never been more evident.  Associations at the local, provincial/state and national levels augment that offered by brands and fill a major role for those that take advantage of it
2. political lobbying – hospitality and tourism is a major employer and tax collection center in many areas of the world, yet it has often not been at the center of attention in sharing views on how the industry is addressed.  In the past 15 years or so, national associations have begun to assertively state the goals and opinions of the components of the hospitality industry, but there is much more that should be done NOW.
3. networking  - social media is growing in its reach to people globally, but the hospitality industry remains a high touch industry.  Personal contacts, face to face meetings and collaboration on important issues cannot be replaced by technology alone and associations fill that role
   
4.  consumer marketing  - Technology does play a major role in certain marketing efforts and local and regional associations provide exceptional support in promoting consumer awareness and the uniqueness of what is offered.

Individuals, companies, brands and other regional organizations should consider more active support of Hospitality Associations – because we are all in this together!

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com

or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

A Year End Message From HospitalityEducators.com

As we enter the final days of the year, take a moment and enjoy the messages and music in this short video. We wish everyone a special day

Music by Enya – Philosophies for All of Us

 

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

John Hogan, Certified Hospitality Educator (CHE),

Certified Hotel  Administrator (CHA),Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

Rethinking “The Little Man” – A Message From HospitalityEducators.com on Small Business Saturday

Over the last month, I have received a number of similar emails on a topic we all understand- supporting local businesses. Some of these emails have come from people I know well and others from casual acquaintances. Some have politically oriented messages in them, while others express a sense of real frustration with politics as usual.

The portion of these messages I have appreciated revolves creating a mind-set for this year’s gift giving  to be different. This year, people can give the gift of genuine concern for other people in their town and state.  The mind-set change is to realize there is no longer an excuse that  nothing can be found that is produced locally.  Oh…. Yes there is!

Alan Jackson wrote about this a few years ago – he sings the message very clearly

These messages sent to me have urged readers to think creatively, a bit outside the proverbial box. Who says a gift needs to fit in a shirt box?

Remember, this isn’t about big national chains. This is about supporting your local, home town operated and owned businesses that have their financial lives on the line to keep their doors open.  Now many local businesses are franchises of national brands, but locally owned and operated.  Profits remain  in your community, as do most of the jobs and tax revenue.

Some thoughts shared so far from others include:

1. Everyone — yes EVERYONE gets their hair cut. How about gift certificates from your local Hometown hair salon or barber?
2. Gym membership? It’s appropriate for all ages who are thinking about some health improvement.
3. Who wouldn’t appreciate getting their car detailed? Small, locally owned detail shops and car washes would love to sell you a gift certificate or a book of gift certificates.
4. Are you one of those extravagant givers who think nothing of plunking down a large amount on the latest gizmo made who-knows-where which benefits someone from far-away?  Why not consider having their driveway sealed, or lawn mowed for the summer, or driveway plowed all winter, or games at the local bowling alley or public golf course within your community?

5. There are hundreds and thousands of locally operated and owner-run restaurants — all offering gift certificates.
6. As an option to dinner,  what about a half dozen pre-paid breakfasts at the local breakfast shop?
7. How many people couldn’t use an oil change for their car, truck or motorcycle done at a shop run by the local small business?
8. Thinking about a heartfelt gift for mom? Mom would LOVE the services of a local cleaning lady for a day.

9. My computer often could use a tune-up, and I KNOW I can find some young entrepreneur  who is struggling to get his/her repair business up and running.
10.  OK, you were looking for something more personal. Local crafts people spin their own wool and knit them into scarves and hats. They make jewelry, and pottery and beautiful wooden boxes.
11.  Plan your holiday outings at local, owner operated restaurants and leave your server a nice tip.
12.  How about going out to see a play or ballet at your hometown theatre?  Community colleges and local community theatre offer excellent shows at a bargain price.

13.   Musicians need love too, so find a venue showcasing local bands.
14.  Do you REALLY need to buy another ten thousand imported lights for the house? When you buy a five dollar string of light, about fifty cents stays in the community.  I wonder where the rest goes…..
15.  Leave the mailman, trash truck driver, babysitter or anyone else who provides you a service throughout the year a nice tip.
16.  Facials and massages at a local spa are gender neutral and appreciated by all.

17.  Many in the local hotel business offer gift certificates – consider using them locally.   Many provide excellent packages and there are advantages in trying something closer to home sometimes.
18.  Hotel owners and managers at times find themselves cash strapped, but creativity can balance that.  Consider reciprocal arrangements with comparable properties as gifts for deserving staff and their families.  The cash cost is negligible and the appreciation can be enormous.

19.  How many more ways can you think if to support your locally owned and operated hometown businesses?

The term Small Business Saturday sounded great to me at first glance, but seemed to evolve into just another promotion from the credit card companies or advertising agencies.   I have no problem with the term, but we need to make it real.

Christmas and the end of the year holidays should not be about  draining  hometown pockets so that some other country  can build another glittering city. It should be about caring about US (We the People  Everywhere ) and  encouraging hometown small businesses to keep plugging away to follow their dreams. When we care about others in our hometown, we care about our communities and the benefits come back to us in ways we could not imagine. Let THIS be the new tradition!!

Alan Jackson wrote about this a few years ago – he sings the message very clearly

 The Little Man

 

   Success does not come by accident or chance.        

 Contact us for assistance – John.Hogan@HospitalityEducators.com or 602-799-5375  

 

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 950 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com has become the #1 independent website for  hotel owners and managers.  This site can help you solve your problems now!      Read More 

Special Pricing For a Limited Time for Readers of this column
Code RFS35
Use The Reader Feedback Special for an annual membership at a cost of less than 35 cents per day!

 

KEYS TO SUCCESS™  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense.

                                      

     John Hogan, Certified Hospitality Educator (CHE), Certified Hotel      Administrator (CHA),

Certified Master Hotel Supplier (CMHS)

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.

Consulting Expertise and Research Interest

1.    Turn-around and revenue management

2.    Professional Development for the Organization and the Individual

3.    Customer Service

4.      Making Cultural Diversity Real

5.    Developing Academic Hospitality programs

6.    Medical Lodging Consulting

7.    Sales Management and training

 

If you need assistance in any of these areas or simply an independent review or opinion on a hospitality challenge, contact me directly for a prompt response and very personalized attention.

www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com

Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations

CONTACT        John Hogan, CHE CHA CMHS

United States – Phoenix, Phone: 602-799-5375

www.hoganhospitality.com / Email: info@hoganhospitality.com

 

Pause a moment today – December 7 – Remember to Thank Veterans of All Ages

This was made in memory of all those lost in war both past and present. It is hoped this video touches everyone who has lost someone in their lives.

It’s not only a tribute to those who put their lives on the line each and every day for we as a people, it’s also for all the sons and daughters, mothers and fathers, brothers and sisters, grandfathers and grandmothers and our friends that were taken from us too soon. May their memory live on in our hearts for all time. If you’ve lost a loved one feel free to leave a tribute to them in the comments. Here’s to all the heroes in heaven. May your memory never be forgotten.

Song is sung by Jo Dee Messina… lyrics below…

I came by today to see you
I just had to let you know
If I knew the last time that I held you was the last time
I’d have held you, and never let go

Oh, it’s kept me awake nights, wondering
I lie in the dark, just asking why
I’ve always been told
You won’t be called home
Until it’s your time

I guess heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

I remember the last time I saw you
Oh, you held your head up proud
I laughed inside
When I saw how you were standing out in the crowd
Your such a part of who I am
Now that part will just be void
No matter how much I need you now
Heaven needed you more

Cause heaven was needing a hero
Somebody just like you
Brave enough to stand up
For what you believe
And follow it through
When I try to make it make sense in my mind
The only conclusion I come to
Is heaven was needing a hero
Like you

Is Heaven was needing a hero
and that’s you

Pause a moment today – December 7 –

Remember to Thank Veterans of All Ages

______________________________________________

 

Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

---

 

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com asks ” Is Hospitality Still a Place for Entrepreneurs?” Possible Answers from one of the world’s best known successes below

HospitalityEducators.com asks  

“Is Hospitality Still a Place for Entrepreneurs?”

Sir Richard Branson’s Advice for Entrepreneurs

Since Branson founded Virgin 40 years ago, the company has grown from a small record outlet to a global powerhouse, with interests in many diverse industries including travel and hospitality. 

This is one of hundreds of resources available @ HospitalityEducators.com Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. VH35Iz9veM0]

HospitalityEducators.com asks “How would your staff rate you as their Manager (or Boss)?”

Compare your thoughts with these statistics from around the world Employees Give Their Bosses a Passing Grade Employers worldwide have received a mixed report card, with less than half of all survey respondents saying that their bosses have done a good job in preparing them for future success, according to the latest survey results from Kelly Services® (NASDAQ: KELYA) (NASDAQ: KELYB). The findings are part of a new report, The Evolving Workforce: Effective Employers, based on the findings of the , which obtained the views of approximately 97,000 people in 30 countries. Asked to rate their bosses, employees have delivered a passing grade for their performance, with an average score of 6.4 out of 10. Only 37 percent of respondents say that their bosses have done a good job in preparing them for future success. A total of 45 percent say they have not been well-prepared, and 17 percent are uncertain. Nearly half of all those surveyed would be willing to recommend their current employer to a friend or acquaintance. Results of the survey, globally, show: Both Gen Y (aged 18-29) and Gen X (aged 30-47) agree that Gen X make the best leaders, but baby boomers (aged 48-65) strongly believe that their own generation are the superior business managers. The most important quality in a good boss is leadership style nominated by 26 percent, slightly ahead of vision and clear direction (24 percent), and communication style (19 percent). Almost half of respondents describe their organization’s leadership culture as either “empowering” or “inclusive.” A total of 31 percent describe it as “authoritative” or “oppressive.” Slightly less than half (44 percent) say that their efforts at work are recognized and rewarded. Among those respondents who say they feel rewarded and recognized for their work, more than two thirds (67 percent) say this takes the form of being “noticed by management,” while 17 percent receive bonuses or incentives, and 12 percent are acknowledged through formal programs. For more information about these survey results and other key global and generational findings, please visit the Kelly Press Room. The findings are part of a new report, The Evolving Workforce: Effective Employers, based on the findings of the , which obtained the views of approximately 97,000 people in 30 countries.        This is one of hundreds of resources available @ HospitalityEducators.com Success does not come by accident or chance. Contact us for assistance. John.Hogan@HospitalityEducators.com or 602-799-5375 HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More   KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success. Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

HospitalityEducators.com Salutes: America’s Promise Alliance + Ritz-Carlton Hotel Company’s “Succeed Through Service”

America’s Promise Alliance : Ritz-Carlton Hotel Company’s “Succeed Through Service”

Ritz-Carlton’s  Succeed through Service program, in partnership with America’s Promise Alliance, is focused on helping children better prepare for college, work and life. At Ritz-Carlton properties across the U.S. and around the world, our employees are mentoring young students in necessary life skills and engaging them in service-learning and career exploration.Employees are inspiring the children to embrace concepts, such as teamwork and environmental responsibility, and introducing them to necessary life-skills, such as social skills & etiquette. Partnered in service-learning projects to benefit the local community, together they are tackling challenging issues including hunger and homelessness, child literacy and environmental conservation.

http://corporate.ritzcarlton.com/en/About/SucceedThroughService.htm

“We thank you so much because you’re not only investing in kids, you are investing in the future of our country and the other countries where you are located – and you’re investing in the future of Ritz-Carlton.”

General Colin Powell
Founding Chairman, America’s Promise Alliance
http://www.americaspromise.org/

The record of The Ritz-Carlton “Succeed Through Service” program can be seen in comments from youngsters who have participated in workshops, listened to life skills discussions from hotel mentors, and now look forward to reaching their potential with encouragement from this volunteer outreach campaign. “Working with The Ritz-Carlton was an amazing experience because I learned how to make a presentation in a clean and sharp fashion. I also learned the proper skills of social etiquette and how to behave in public,” said Dominiqe Thian, 8th grader at Kenmore Middle School, Arlington, Virginia. Jack Henderson, 8th grader at Sutton Middle School, Atlanta, Georgia added “The Ritz-Carlton has been teaching us many life skills to help us when we’re older. Many kids don’t get this opportunity to learn this stuff. It’s great – these are life skills that will keep us going through our whole life.”

Not only students, but teachers and principals have extolled the impact “Succeed Through Service” has made on their students. From Queens Satellite High School for Opportunity in New York, Mark Melkonian, Principal, where staff from The Ritz-Carlton New York, Central Park are frequent visitors: “The Ritz-Carlton investment in our students change their position as academic failures to achieving academic and personal service. Their service to better the lives of young people endows them with hope and a new solid foundation for future accomplishments.” At Supai Middle School in Scottsdale, Arizona, Sia Chamberlain, Guidance Counselor shared her perspective of the last semester: “It was an experience our students and staff will never forget. All the presenters were excellent in sharing their roles and planting seeds in our students to not be afraid to dream outside their own world. We look forward to the next step in this partnership. The Ritz-Carlton Succeed Through Service program is already impacting and becoming life changing for our students.”

The record of The Ritz-Carlton “Succeed Through Service” program can be seen in comments from youngsters who have participated in workshops, listened to life skills discussions from hotel mentors, and now look forward to reaching their potential with encouragement from this volunteer outreach campaign.

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Success does not come by accident or chance.

Contact us for assistance.

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2011-2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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   John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.