Questions from HospitalityEducators.com| Do you know and practice the 4 Steps Needed to LEAD THE FIELD?

Focus on fundamentals  

Earle Nightingale, in his award winning Lead the Field, identified four fundamentals that are universal for success in any business.  These included

1.      research and development

2.      sales

3.      operations and

4.      finance

Our industry needs to include successful understanding and focus of these fundamentals as markets and products continue to evolve.

A direct question - Do you know and practice the 4 Steps Needed to LEAD THE FIELD? ?

• How many hotels, spas, clubs, restaurants and other hospitality businesses really pay attention to all of these four fundamentals?
•  Do you pay attention to more than one of them?
• More than two regularly?
• When was the last time you actually conducted research on your customers’ preferences?
• When did you last evaluate the financial practices of your hospitality business?

How many academic programs or universities address these?  I fear that not enough do, although I am aware of a handful that work hard to blend them into their curriculum.

Focusing on the fundamentals  may not be as flashy as the latest online or social media promotion, but the fundamentals are hard to argue with.

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Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

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HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Training and Development – A self-analysis from HospitalityEducators.com

HospitalityEducators.com has a wide range of checklists and forms that address operations, marketing, training, purchasing, management, front desk and other areas.  This short sample from one of the Founding Associates is provided as a quick check of how you feel you and your staff are meeting each other’s expectations.

  Jennifer Calhoun MBA, CHE | Assistant Professor/Director

| Hospitality and Tourism Institute) | Prince George’s Community College | | Largo, Maryland

TRAINING AND DEVELOPMENT – A SELF ANALYSIS

Place a check mark beside each of the answers that in your opinion are true or false.

1. As long as I know what the department’s goals are, my employees only need to know what’s involved in their own jobs.    True____ False____

2. All employees should be able to work well with all other employees.                            True____ False____

3. Our department’s goals and the methods for reaching them should come from upper-level managers.  True____ False____

4. Employees know when they’ve met their goals and when they haven’t. They don’t have to be told.  True____ False____

5. Trainers can encourage teamwork through training employees to keep the sales department up-to-date regarding special events they learn about within the community.
True____ False____

6. Trainers can encourage teamwork, by training employees to ask guest to tell housekeeping about needed repairs or cleaning problems. True____ False____

7. Trainers can encourage teamwork through encouraging employees to learn the hours of operation and the location of restaurants, lounges, health clubs, and other areas at the property so that they can help guests enjoy everything the property has to offer. True____ False____

8. A strategic training plan should be separate from the organization’s strategic plan. True____ False____

9. In general, adult learners tend to be more focused on the big picture, contributing to the betterment of the organization as a whole. True____ False____

10. In general, adult learners tend to be more focused on the practicality of learning, such as why it is needed, how it will be used, and how the individual will benefit.
True____ False____

11. In conducting training sessions with adult learners in the hospitality industry, trainers may experience more success by relating the training directly to the workplace with examples and role-plays.  True____ False____

12. The primary purpose of a cost-benefit analysis is to determine whether the skills and knowledge gained in the training have transferred back to the workplace. True____ False____

13. Common methods for identifying an organization’s training needs include conducting employee surveys, reviewing guest comments, and performing job analyses.
True____ False____

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HospitalityEducators.com was created for the operational managers
 of hotels and restaurants.

 Our Mission Statement

HospitalityEducators.com is a consortium of successful corporate and academic professionals, who are committed to delivering focused and affordable counsel in solving specific challenges facing the hospitality industry.

Our services are designed to help individual hoteliers and groups of hotels improve their market penetration, deliver service excellence and increase their profitability.

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Dr. John Hogan CHA CHE, working with clients at a recent program

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events.  He is Co-Founder of a consortium (www.HospitalityEducators.com) of successful corporate and academic mentors delivering focused and affordable counsel in solving specific challenges facing the hospitality industry. www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas that are designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

Special   pricing is in effect for a limited time that also includes a complimentary copy of LESSONS FROM THE FIELD- A COMMON SENSE APPROACH TO EFFECTIVE HOTEL SALES.  If readers would like to contribute to the site, please submit your material for consideration to Kathleen@hospitalityeducators.com.  We are interested in expanding our global networks and resources as we support our membership.