Insights from HospitalityEducators.com| What would you do if this happened in your market?

  Guest Columnist Conor Kenny shares insights on business and financial challenges in this You Tube video on one of the world’s most established segments of hospitality – the local pub.  While you may not have a “pub” in the traditional sense of the word, there are many similarities to other services in hospitality.  We felt our global readers would appreciate this unique perspective.

Challenges in Pubs

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Success in hotels and hospitality does not come by accident or chance.

We can help

John.Hogan@HospitalityEducators.com or 602-799-5375

HospitalityEducators.com was created to help hospitality businesses address problems via a training and information resource site to help you increase your Hotel’s revenue, market share and profitability.  With more than 1,000 pages of tips, guides, best practices, strategies, plans, budgets, videos and resources, HospitalityEducators.com is the #1 independent website for hotel owners and managers.  This site can help you solve your problems now!      Read More  

KEYS TO SUCCESS  is the umbrella title for my 2012 programs, hospitality services and columns. This year’s writings focus on a variety of topics for hotel owners, managers and professionals including both my “HOW TO” articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE™  and Principles for Success.

Feel free to share an idea for a column at john.hogan@hospitalityeducators.com   anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense,

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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today.
www.HospitalityEducators.com  is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability.

www.HoganHospitality.com
Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations.

Questions I Wish You Would Ask Me™ – Conor Kenny, Dublin, Ireland 3.17.11

Subject: RE: Questions I Wish You’d Ask Me™

In this article, we reached out to Conor Kenny who has been the Principal of Conor Kenny & Associates in Dublin Ireland since 2002.

Hi John, Happy New Year. Interesting initiative.

1. Name your favorite hotel and why it is special to you

The Merrion in Dublin, Ireland. Because it is in a beautiful part of town and the buildings are restored Town Houses. The staff work hard at minding their guests but deliver their unique brand of service in a friendly, real and ‘non manufactured’ way. They are led by a superb GM. They strive constantly to innovate, to excel and to be the best yet they never forget the basics of great service. It achieves that long lost and very unusual moment where – no matter who you are – they make you feel special. We are human beings and being made special is just about the most cost effective thing you can do but also the most difficult. The Merrion manages to – everyday.

2. Name your favorite restaurant and why it is special to you

Nico’s in Dublin. Almost as old as me. Same food, same menu, same decor and still serving brilliant food everyday.

3. Where do you vacation the most often?

Majorca, Spain.

4. What is your favorite charity or cause?

Anything to do with homeless people (there for the grace of God go all of us)

5. Name your pet service peeve, why and any ideas you may have to address it Disinterested, detached, unfocused, lethargic, argumentative, uninspiring, knowledgeless staff.

6. Who was the most important mentor in your life and why?

• My Dad.
• He listens well.
• Has an incredible background of success.
• He is usually right.
• Then, my real friends. You know the type? Tell you what you don’t want to hear.

7. In the last five years, what has been your most memorable meeting or convention experience and why?

Last year. My own team.

They solved a puzzle way beyond me. Better still, they rebuilt a new brighter model that is working far better. Let them drive. If they crash kick ‘em out. If they drive better than you – keep going.

8. What is the one piece of advice you would offer to a graduating student with a hospitality degree?

Do it for love or don’t do it at all.

9. What is the one question do you wish someone would ask you in an interview today?

Two.

1. What are you bad at?
2. What are you most proud of outside work?

“Questions I Wish You Would Ask Me™  ” includes interviews such as those found in our HOSPITALITY CONVERSATIONS™ , and and it also allows industry professional the opportunity to share their perspectives, values and opinions on additional areas and subjects that may not have been part of the planned discussion. This segment includes a wide range of hospitality professionals from all portions of the industry. We ask participants to answer at least five of the listed nine questions. Their responses will interest, sometimes amuse and definitely inspire you to consider how YOU might answer.

If you would like to participate, please contact John.Hogan@hospitalityeducators.com.

Conor Kenny & Associates are experts in helping you get the most out of people and business. As skilled innovators in marketing, sales and communication, we know that you and your people have skills too. Companies don’t innovate. People do. http://www.conorkenny.com/